OUTSTANDING experience here yesterday purchasing a TV sound system to replace my 20 year old one…read morethat crapped-out. I'd purchased the TV (Sony Bravia 8) here a year and a half ago and love it. Austin was quick to see I needed assistance. He was friendly, very knowledgeable and professional. While I probably could've installed the new Bose system, I elected to have them deliver/install in a few days. I've ALWAYS had good experiences at this Best Buy, but this visit went particularly smooth thanks to Austin's help! Thank You Austin

This store has the worst customer service! I bought a brand new iPhone Air which has a hardware…read moreissue. We already brought it to the store once and the Geek Squad guys were awesome and actually got the phone to turn back on, however, I lost everything. For some reason, nothing was backing up to the cloud and it had to be factory reset. Well, the phone started doing the same exact thing it did before bringing it to the Geek Squad. We have been trying to call the store for multiple days, however it is completely impossible! We don't live in Carson City so it is a long drive for us to go there. We finally got through to somebody in India, who told us they don't have a way to connect us to a person at the local store. Then, we tried to schedule an appointment online and it says there are no upcoming appointments available. So we are trying to figure out when we can drive to Carson one day after work and hopefully get to talk to a real person. What a joke. I will never buy anything from Best Buy ever again!

Andrea was fantastic! very knowledgeable and patient. We had multiple phones and different issues…read morewith each. she helped us through everything. thanks again Andrea!!

Lisa was wonderful, she did everything that needed to be done. Didn't have to get a new phone, and…read moreshe put the sims card in for us. Got the plan we wanted. She was upfront about all the extra charges.

Date: Sunday, November 2nd, 2025 Time: around 12:30pm…read more *Benadryl Itch Relief Stick ($3.49) *Tax NV 7.1% ($0.25) Since the hubby was running errands in Carson City, he dropped by Target to grab me an itch stick. (I got a few bites somehow while in Tahoe.) I believe finding the item and checking out was rather quick and easy. There aren't that many Targets / Big Box stores in Tahoe where we are, so it's nice there are more options in Carson City. Plus sales tax is much better in NV. REVIEW #3908

Target bathrooms are like gas station bathrooms. Doesn't matter the location. This one in…read moreparticular was worse. Feces all over the toilet lids. No soap to wash your hands. floors are absolutely disgusting..

I will start by saying this, Marty the owner is amazing. My husband worked for his company for 50…read moreyears, His boss alway told him take care of the customer. That is why we always gave our business, to Marty's because he did, he is amazing.widewise tonight, he hung up on us! We are not a big account, but we have always been loyal, buying appliances from him for the last 35 ,40 years. We have lived here for 55 years. Hate to say this but, they lost a lot a lot customer tonight.

Called for appliance repair service. The man that answered said I had to call some other repair…read moreservice but his phone kept cutting in and out so he had to repeat information and he did NOT like that. After 3 attempts he screamed a name into the phone but when I called that number, the service is permanently closed. Sorry, but I won't walk into a store that treats people so rudely on a badly working phone and gives out useless information.

Julio is the best!!!! I took my HP laptop into Lake Tahoe Computers as it was having a hard time…read morestarting up and taking forever to do so. He diagnosed the problem in 5 seconds saying I needed a new hard drive. I have the laptop back and it is working better then ever. Thank you Julio!!!!

I'm forever grateful for fixing my work laptop on the spot. Lifesaver! Julio the owner is very…read moreknowledgeable, and saved the day. They also provide network services and surveillance cameras set up for residential and commercial clients. I'll be hiring them for my house set up!

Had an issue with moisture getting in my laptop. Mike kept working on it until he thought it was…read morenot worth while to do so any longer. They had a computer similar in specs to what I was using right there on the counter for sale. Mike made me a good deal to get switched over to a working computer. Thanks again for your persistence in getting me the best outcome in an unfortunate situation.

Mike is amazing. Knowledgeable, extremely competent, and pleasant to talk to. The issue couldn't…read moreinitially be duplicated so the decision was to check everything. Later he could and instead of continuing on the initial more expensive track, he called to provide an updated assessment. That was a less expensive resolution and I appreciated that.

Date: Sunday, October 27th, 2024 Time: around 3pm…read more *Moorside 30 in. Single Sink Sweet Maple Bath Vanity with White Engineered Stone Top (Assembled) - Sweet Maple ($379) The hubby is remodeling our downstairs bathroom in Tahoe. Unfortunately there aren't many places close by that sell vanities, so we headed to the Home Depot in Carson City. Would have tried to get this delivered, but our last experience with HD involved the delivery company calling us saying they only deliver every other Thurs. And we are never in Tahoe on Thursdays. Then they tried to reschedule the same week after we arranged to be up there on a Thurs. In the end, we did finally get what we ordered, but it was super delayed and a hassle. We had looked at vanities at another HD location and decided to purchase the one above. It was just a matter of finding it and loading it onto the cart. It is all one piece, so if you have someone weak like me helping you take it down some stairs, you cannot remove the top. We found the easiest way was to turn it on it's side so I could grasp and hold onto the legs. Tho it did give me a splinter thru my gloves. A fine location. I just wished there was one closer to Tahoe. REVIEW #3613

Stood in line at the pro desk while an employee was on the phone, he got off the phone after 10…read moreminutes and said the "desk goes all the way around!" He refused to get up from his seat and then said he would have gotten off the phone earlier if he would have seen the line! Our company spends over a half of a million dollars a year with Home Depot. It has gotten worse to be a pro member than a regular customer. I hope corporate tries to re vamp their system and fixes some of these problems. I'm still now in line behind a non pro member and he is helping them now!! With flooring for their camper. I have a job to do and I value my time as much as the people re flooring their camper!!! Steaming in Carson city.

I've purchased appliances and service from these folks since the early 80's, when their shop was on…read moreCalifornia St. Always friendly, always professional and caring. I HIGHLY recommend Appliance Outlet!

I tried repeatedly to shop on the website, but every ten seconds or so a video pop up would take…read moreover the screen. It repeated as well so it would not end and let you permanently get rid of it. If you hit the X to get rid of it, it would just pop up again within 10 seconds. Update. I came back to the site a week or so later when the owner responded and said they had no video popups. I attached a screenshot of the popups (from Cafe) in my original review but it wasn't there when I went back just now. So either the owner caused it to be removed, or it was some temporary thing caused by a vendor. Who knows.

Went in for help with my phone this morning. The gentleman was extremely helpful and patient with…read moreme. Got great support and felt valued as a customer. The store is great and has a huge selection of phones. And bonus I didn't have to wait in a line at all.

Visited: Sunday 12/21/25 at 10:15 AM…read more I walked into the store with only a few people ahead of me--a family of about 5-6 being helped by a male employee who I later learned was the manager. He looked right at me and said absolutely nothing. No "Welcome in," no "I'll be right with you," not even basic acknowledgment. I stood there waiting while he continued helping the family as if I didn't exist. A few minutes later, a young woman came out from the back and said she could help the next person. Someone else stepped up, and I continued waiting. Fast‑forward 45 minutes, and I still had not been acknowledged by anyone. I stepped outside briefly to take a phone call because it's rude to talk on the phone inside a small store. When I walked back in, the manager--who had ignored me the entire time--finally spoke to me, and the first thing out of his mouth was something along the lines of, "Please don't go in and out, it messes up our count." That was literally the first time I had stepped out. He then asked if I had a "quick question." I asked if they had the iPhone 17 Pro Max. He said yes, and that was the end of the conversation. No offer to help, no follow‑up, nothing. He went right back to ignoring me. A few minutes later, my wife called to check on me. I stepped to the corner of the store to talk quietly. She ended up calling another location, and they confirmed they had the phone and could help me immediately. She texted me the update, and I walked out. I will never return to this location. The manager was rude, dismissive, and completely unprofessional. Two employees working in a high‑traffic area is wild, especially when the other location had six employees and gave me excellent service. I wouldn't recommend this Topsy location to anyone--not even a dog. If the manager happens to read this: acknowledge your customers and treat people with basic respect. The way you handled me was unacceptable and extremely disappointing.

Cecil Lawrence is the best!! He was able to help us with our phone request in a pleasant attitude…read more We really enjoyed our visit to the store.

Buyer beware of hidden fees and lies that they will tell you to sign up with them. Was told my bill…read morewould be around 200 a month and after all the fees that are charged it will be over 300 a month. They are worse than used car salesman. Go anywhere but here.