Scheduled our move for the 25th of August between 9:45 and 10:45am. We agreed to the $89 per hr with the 4 hr minimum, not seeing in the last confirmation a few days before that this was a cash only price and the hourly rate went up to $99 for paying by card. Movers almost an hour past the later arrival time. We had a very large, heavy gun safe(we informed them of this during our initial quote process) that needed to be included. The 2 men who arrived were ill equipped to handle the safe, not having the correct type of truck or dolly. My husband and I had to assist them in loading and unloading it(this is the main reason we hired movers to begin with). We had already prepared all of our items to move except 3 recliners, washer/dryer which needed to be wrapped and our brand new sleep number bed that needed to be disassembled and wrapped. All boxes had already been moved(we were moving things to storage). and all other furniture items in the home were already wrapped and ready to move. We explained to the gentlemen that we needed help disassembling the bed and they said they knew how. An hour after they began what we thought was disassembling the bed, they started down the stairs with the entire bottom portion of the bed intact(this is a motorized adjustable bed) and got it stuck in the landing, causing them to have to try and get it back upstairs, which they could not. They had to disassemble the bed as we originally requested and broke the foot rail in two pieces. Once we were finally loaded( after 5 hours), we went to storage and had to wait for them to go to lunch and return. We had not even had the opportunity to eat ourselves yet. Once they arrived, we jumped in to help get everything into storage. My husband and I were taking items up and loading them to make the process go faster. We felt like they were slowing down to get more money from us. We finally finished and it came time to pay. We were charged 'drive time' which was never mentioned, the $99 per hour( I guess that is my mistake). we asked if we could pay partially in cash to drop the rate for those hours and were told no. We asked for consideration for the over 2 hours they spent breaking our bed and us helping with the safe and we were told no help there either. We requested they note our bed was broken so we could ask for reimbursement later.
We contacted Ra in order to let him know what happened a few days later. We asked for reimbursement for the bedrail($150 plus shipping) and for the 2 hours we spent helping reimbursed. Our movers told Ra that we requested the bed not be disassembled, which we informed him was not true. He was willing to negotiate and we received $275 back instead of the full $350, which did not make us whole in our eyes, but it was better than nothing. So , in the end, it took 8 hours(with my husband and I helping) to move:
2 Dressers(already wrapped)
2 Nightstands(already wrapped)
3 Recliners
Washer/Dryer
King Sized Bed
Book Shelving Unit
3 TVs(already packed)
Gun Safe
Dining room set(already disassembled and wrapped)
small floor lamp
a few small misc items read more