Wow, my wife purchased a shirt from this company in mid December 2016 for my son's new baseball team. Goes to pick the shirt up in January after receiving phone call that the order is ready. Visits the store to pick up the order and is told that someone from the baseball team picked it up already which we did not authorize. Check with team and no one has it but we are new to organization and new to Powell Prints. Fast forward to late OCTOBER 2017and she gets a call from the company that the order is ready. She goes to pick it up again and is told it has been in the store room for several months. She informs them of the prior attempt at pick up and figured shirt was lost and the company rep blames her for not coming back to see if they had it after checking with the team. Wife also realizes the shirt is now too small for our son who is 12 and gone through a growth spurt and company will not issue a credit or anything. So a $20.00 shirt sat in their store room for 10 months and not one phone call from the company after initially trying to pick up the shirt in January, not one single phone call until OCTOBER and then store clerk blames my wife and gives us a shirt that is now too small. That's what I call customer service! read more
