I can't believe the reviews of this business describing the owner Kim as "friendly; courteous; plus she has a great personality; and prices astonishing reasonable".
I went into this business today with four shifts that needed the armholes taken in because I lost weight and you could see my bra under my arms. There wasn't anything special about these shifts, just regular items I paid about $14.99 each on sale last year. There were two female customers ahead of me who were obviously friends with the owner, and the male employee was working on both of these women; one elderly woman needing her new white pants hemmed, and the other female wanting the couple of T-shirts shortened around the waist and taken in. Another elderly female came in to pick up her skirt or jacket, and the male rushed to get her item. She left a check for $6.00 on the counter and I thought "oh wow, pretty decent prices here!" The male was frustrated because he was doing all the work upfront, so he spoke either Korean or Vietnamese in a sharp tone to whomever was working in the back. I had entered the dressing room as instructed by the male to wait for the person he called up front to help him. When I stepped out of the dressing room, the female employee's first words out of her mouth to me were rude, commenting "too much work!".
I asked her about adjusting the armholes and showed her I had four shifts I needed done. I asked her what it would cost, and without looking, said $20.00 apiece. I commented, "$20.00?, these shifts didn't even cost that much to buy." It was so obvious she didn't want to do the work, so she knew if she quoted an outrageous price, I would be crazy to spend that amount on each shift, and she could go back to whatever she was doing. I looked over at the male employee, who was now standing behind the counter, embarrassed. I later read the comments on this business, and someone wrote "she will turn away customers if she is too busy." Ok, fair enough, but how about being honest to new customers that you don't want their business, and don't be rude either!! So, comments that she is "friendly, courteous, she has a great personality, looking for value," are a bunch of bull. The positive reviews obviously apply only to her customers whom she's known for many years, especially the "$6 lady". I left and immediately looked up another alteration shop three blocks away on Poway Rd, "CAM'S Alterations and Weaving". I took my 4 shift dresses there, was met by a VERY FRIENDLY and PROFESSIONAL family owned husband and wife business, who was also Asian. Difference was, they didn't have nasty attitudes like Kim. I'm 66 years old, born and raised in San Diego, and treat others with respect, dignity and manners. I guess I expected the same from Poway Alterations, but instead was disappointed that this place thinks they are it, especially Kim! Well, word of mouth goes a long way, so I will definitely pass along the rude treatment, etc, I experienced at Poway Alterations to others. If I could rate this place less than zero, I would. Kim needs a definite attitude adjustment. Just hope she stays in business with her customer "friends", and her so called "reasonable prices." read more
