We purchased a king sized Vintage Washed Cotton Linen Comforter and are very unhappy with the quality of the product. In less than two years all the seams that give the comforter its buttoned appearance have all popped and the filling is spilling out of all of them. We want to wash it but are afraid of what will happen to the filling if we do. Would have expected far more than two years of use out of a 300 dollar comforter. and customer service was no help as well. Now i understand why you cant review anything on their site. read more

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I have never been this frustrated and now angry at such terrible Customer Service from Pottery Barn. I was overcharged $374 back on May 28, 2024. Five months later, I'm still trying to get my refund. I've been pushed to eight different Customer Service/Billing/Retail Support departments, talked with a total (so far) of nine people and no one...NO ONE....will help. Everyone keeps pushing it off to another department. I first went into the Shrewsbury store and the salesperson didn't want to get involved. I didn't even get to tell the full story of the reason for the refund and I got, We can't handle it here." I'm writing this on October 7, 2024 and I just got transferred BACK to a department I spoke with a half hour ago. No resolution.... read more

Disinterested staff, lots of competition so choose your shopping carefully. If you spend a lot of time looking you might find a good deal, but the shine has been off this chain for years. read more

Horrendous experience with customer service. Have been waiting on a $400 shipping credit for 4 months. I have called at least 10 times And have been promised the refund within days each time. I would Give up but am now on maternity leave and could use the money. it's borderline robbery at this point. Will never shop with pottery barn again. read more

While the people in the store are great, delivery is incredibly slow. Customer service on the phone is really poor. pricing is too expensive for the service. with my reward, I bought a drink table. They charged me delivery to the store, lol. So cheap. I spent $6,500 there in one order and they sent me three separate reward certificates. They are stuck in 1980. read more

Purchased a sectional couch and was told it would be delivered before xmas. spent close to $11,000.00. I received notification that some parts are ready and the most be delivered in March 2024. so I cancelled my order and have still waiting for refund. They have so many policies and running around that i cannot get my money. Do NOT BUY FROM POTTERY BARN Do NOT BUY FROM POTTERY BARN the worst company to deal with. read more

I bought a pottery barn couch and it SAGGED and BOWED a year later. they don't have reviews on their website anymore for a reason. Don't buy from here it's cheap furniture. I called customer service and they refused to help or even offer a partial refund. They told me to call couch medic at my own expense! You can get better furniture cheaper elsewhere. They must be going out of business soon to take down reviews from their website! read more

I am posting this in hopes that the PB CEO Marta Benson will see this - I want to tell you about the nightmare that has been my experience in dealing with Pottery Barn since ordering a sofa and 2 chairs in JUNE 2021 from the Shrewsbury NJ location. My final replacement order arrived last night. In true Pottery Barn fashion since this ordeal began, the communication has been nothing short of god awful. I received an email stating my chair would deliver last night. No one ever called to provide a delivery window. The delivery people showed up at 7:30 pm last night. Had I been out of the house, I would have completely missed the delivery. I've been dealing with a Sr. Retail Team Lead. I have an email telling me I am going to be credited back $1045.40. I paid my bill well over a year ago and at this point, want this back in a check (not a credit to my account) and I want to call it a day. I do not plan on ever shopping at Pottery Barn again because of this horrific customer experience. I've been delivered damaged furniture which started off the entire problem which included a moldy sofa. No, you cannot make this stuff up. Our performance fabric began developing black spots.... we noted upon delivery that the sofa was damaged as we saw a water mark and also the black fabric underneath was torn up (not what I'd expect for a $3K piece of furniture) and one of our two chairs was also delivered damaged. The delivery people noted this and put in a replacement request. The water mark turned out to be a mold/mildew issue which worsened. We took the bench cushion to the PB location on King St. in Charleston and showed them. They helped to get a new sofa ordered which once again, took forever to arrive. I've waited longer than I've actually sat on the furniture. We also noted that our "performance fabric" chairs were not performing at all and were wearing and pilling. Those too were scheduled for replacement, again beginning the waiting game and more nightmares. I asked for both chairs to be delivered together for the replacement. My father worked in the garment district in NY and if there's one thing I know, it's that if fabric isn't cut at the same time from the same dye lot there can be color variances. Well guess what.... first replacement delivered, even though the order was scheduled for TWO chairs. I was told the 2nd chair was LOST. Again, I cannot make this stuff up. Once again, I had to deal with your retail team customer service and had to have the chair re-ordered, again, another wait and I made it clear that if the chair showed up and the match was off, every piece of this furniture was going back to PB. EVERY SINGLE PIECE. So, last night, the chair was delivered and once again, guess what, i cannot make this stuff up.... the TWO original chairs are still sitting in my house as they had no room to place it on the truck last night. Now, I have to deal with customer service AGAIN and the pickup is not scheduled until 4/3 (i barely have the room for the extra chairs) however cannot occur sooner. I want to add, for the number of times i've called customer service, i've been cut-off or disconnected which just adds to the sheer frustration of dealing with this. I thought I was buying quality and "the experience." To be honest, as someone who manages a major national retail account for a global CPG brand, I can tell you it was as far from that as you could get. In fact, PB should be ashamed that this is how it treats its customers and takes zero pride in fostering a relationship to make a customer want to come back to furnish additional rooms or for that matter, to recommend them to a friend. I can tell you that based on my experience, that definitely will not be happening. Message... read more

Enjoy visiting the Shrewsbury store. Usually find what we're looking for and throughly happy when Kim helps out. She remembers past purchases and knows our style. Thx Ray R. T. Falls read more

No doubt pottery barn's merchandise is great, but there is something about this location the store clerks are not the least bit friendly very snobby and very uninviting. read more

I ordered a buffet table waited almost two months for it to arrive,when it came I noticed it was damaged. The delivery guy took photos and said to reach out to the company. I did ASAP. I wrote Emails and sent photos of the damage. Sent a follow up Email no response. Very disappointed in Pottery barn after waiting months for the piece and still waiting for the dinning table for it to be damaged and poor quality. That will be the last time I order from them. read more

I love Pottery Barn's product selection, enjoy shopping online, and browsing their catalogue, but it's all ruined every single time I walk in this store location. The employees are inattentive at best, rude and dismissive at worst. You need to seek someone out if you need any help at all. Their product knowledge and availability is very limited and if you do buy something they are incredibly slow. The manager, Joe, is pompous. It's a shame because I live close by and likely would buy more from Pottery Barn if going in there wasn't such a bad experience. read more

We ordered (4) counter height stools that took 6 weeks to come in. Once they came in, each was wobbly. After bringing them into the store, the manager in the backroom Jane told me I should just get my money back as the whole line of stools would be wobbly in all likelihood. I didn't see that as a solution, and then I felt like the Pottery Barn advocate when I said there is no way this store would manufacturer an entire line of dysfunctional stools. They agreed to reorder them after a lot of back and forth, the next batch just came in and they are also wobbly. 8 weeks in, I went back into the store to see if they could be rigged but that was iffy. The best the store would do is 15% off wobbly stools which I couldn't bring myself to do. The manager Jen told me that they would just sell them in store to someone else. Both managers seemed to busy or disinterested in actually providing customer service. It's not the type of service you expect from a corporation like this. 2 months, no stools, a lot of aggravation and the last time we consider anything from them. read more

My fiancé and I went into Pottery Barn to look at a leather chair. Vicky walked over to us and throughout the whole process she was very professional, courteous, and helpful. She knew the merchandise well and was knowledgeable when we asked questions. We spent over $1700 in the store. Not sure if she gets any commission, but she should. We will definitely be back to the store. read more

After reading the other reviews I was nervous. But I have to say I'm confused because I had a wonderful experience!! Nancy P and everyone else I came in contact with was very friendly and helpful. Nancy went above and beyond to assist us in ordering furniture, picking out fabric, printed info for me, took me in the back to view a piece of furniture to see if it matched my color, etc.. just amazing !! Never made me feel like I was being a pain and made sure I was happy with my choice. Would go back to the store without question! read more

Uniformly rude, cold sales staff. Go online for this store - not worth their attitude.

As any new mother would be, I was so excited to go to Pottery Barn kids and look at the furniture. I decided to go with my mother. As soon as we walked in we were greeted by Karyn (spelling?), she was very aggressive, pressuring us to open up a Pottery Ban Credit Card in addition to registry that day. My mother and I really just wanted to look around, take out time; however Karyn continued to stay by our sides and watch us like a hawk. She was very abrupt and seemed as though she had one too many cups of coffee (meaning bouncing off the walls, forgetting conversations we had 5 minute prior, etc.) We ended up registering that day; however when I reviewed the information, I noticed she spelled my email address wrong - so she corrected it (or so we thought). As soon as I got home I tried logging into to my new registry to start adding items, the only problem was that she never corrected the spelling and now the registry is linked to some random email address. Of course this can be corrected, but who wants to wait 20 minutes on the 1800 Pottery Barn service number. I am extremely disappointed with our experience and next time will be going to another Pottery Barn. read more