Horrible experience overall at Pottery Barn Baby/Kids in The Westchester in White Plains, NY. We spent well over $3,000 with them just to furnish our nursery and each time we encountered the store-whether to order, pickup or exchange something-the customer service was horrible. Rude staff in the store-as if we were inconveniencing them simply by ordering an glider & ottoman. (Should've ordered online, but wanted to test the chair in person!) I had to call numerous times, regarding two separate orders, to get a pickup date & time for pieces of furniture. They were supposed to call me. They never did, and didn't return calls. When I finally picked up one piece, the stock guy was rude bcs evidentially I should have tipped him for placing the item in my trunk. (?) My bad, but I would've tipped double the next time I picked something up had he not been so rude. I'm still trying to track down a pickup date/time for my final piece for the baby's room. We are also now shopping for a sofa and Pottery Barn is not on our list simply because of our experiences with this store. (Neither is West Elm or Crate & Barrel since they are all owned by the same company.) Hopefully corporate can get this place up to speed on how to handle overall business and customer service with people who are spending more money than average on furniture. read more