We usually went to the Potbelly in Northbrook for sandwich takeout orders. Last time they had a mixed-up (which was satisfactory resolved), and we also found out that the Potbelly in Wheeling is actually slightly closer to where we live, so, this time we placed our quick lunch order at the one in Wheeling, which turned out to be a good experience. Since my husband went to pick up the sandwiches, I can only comment on the food itself. We had a buy 1 get 1 free deal, which was a really good deal. We had ordered two multigrain avocado turkey sandwiches, that came with avocado, turkey breast, and cucumber. We just added Swiss cheese, artichokes, red peppers, lettuce, tomatoes, mustard, and seasoning. It came to a great sandwich with abundance of ingredients, that were all fresh and delicious. I always like their bread that has a crunchy skin and soft inside. I could only finish half of a sandwich each time for lunch, since the portions are very generous. I would highly recommend Potbelly sandwiches for a quick and delicious lunch! read more

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Bad experience ordering delivery through the app. Delivery fulfilled by Door Dash and potbelly takes zero accountability. My order appears to have been tampered with and was delivered by a minor child that was being driven around by an adult. There were also errors in the preparation of the order (wrong bread, missing ingredients) Potbelly's staff was temperamental with me, blamed door dash (their chosen delivery provider, not mine!) and ultimately gave me no options to get the correct order delivered other than ordering again at my own expense. I have received no email or other notification that my order has been refunded. read more

My daughter went to this location yesterday with her children to get dinner. They told her that they had a large catering order and it would take a long time before they could fill her order. She questioned this again, and they confirmed their prior comment. We're not talking about a large order. This would have been a salad and something for the children. Potbelly is similar to a Panera or a Zuppas.i can't imagine this. I would suggest getting their act together. read more

I stopped by Potbelly Sandwich Shop to get lunch to go. I got the roast beef and provolone sandwich and a oatmeal chocolate chip cookie. The sandwich was good but the cookie is the star of the show. I get a cookie every time I go. I have gone to Potbelly Sandwich Shop before just for a cookie for dessert. The service was fast and friendly. The Potbelly restaurant decor is always fun and always includes some local flare. For great food and atmosphere I highly recommend Potbelly Sandwich Shop! read more

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Customer service was great here. Came quickly through to get a carry out order. The staff was super nice and friendly, and that itself (plus the sandwiches, of course) made it a great experience for me. I was in and out in just a few minutes. Food was great, as expected. read more

We went during their bogo free promotions. It was chaos at the store, no online order is coming out. The crew are clueless of whats going on. No eta on order fulfillment. Crews are a bunch of young schoolers, no direction and a leader thats directing the team. Customers have been waiting for 3 hours. A staff name Robert stepped up and asked who wants to cancel the order. We opted to cancel. Now it's been 4 days and still no refund. Called the store several times spoke to Mario and Samantha both store leaders. No apologies by the way. How dare me follow up my refund. No documentation provided. Was just blamed for my banks long processing time. At this day where your store were picked for people to spend their hard earned money, the least you can do is show gratitude to your customers. read more

We stopped by Potbelly Sandwich Shop to grab a quick lunch. My son ordered a sandwich, and I asked for soup. Since I'm allergic to mustard, I politely asked if they could check the ingredients first. Instead of checking, the worker told me, "If I were you, I wouldn't eat at all, since we touch everything with the same gloves." For about five minutes, he kept discouraging me from eating, even though I simply asked to verify the ingredients. Then, he started talking about me with another employee as if I wasn't even there. The whole situation was very unpleasant. I've never had an experience like this at any other Potbelly location. Please educate your employees about food allergies--all we need is to know the ingredients in our food. This was rude and unprofessional service. read more

This has to be one of the best sandwich shops I have ever been to! I would have given it 5 stars just for the food but the 4 stars is because I felt the service was a bit rude. I am very big on customer service and coming from LA to Chicago I have seen a big difference in friendliness. My friends and I ordered a cup of soup and half a sandwich each and literally everything was amazing! Although I did not take photos trust me it is worth a try! I had the Italian sandwich and chicken pot pie soup! I highly recommend these two options. Others had the Mac and cheese, chili, beef sandwich and I believe a Turkey avocado sandwich. I was trying to look at the menu on here but the photo was taken 6 years ago and the menu is different now. Nonetheless, we left with our stomachs full and happy. Also, if you have room for dessert I highly recommend their sugar cookies, they were the BOMB! read more

I normally don't come here. It's just not a chain that I've built loyalty to. That said, I got a $100 Potbelly gift card, so for the duration of the $100 plus member benefits, I came to frequent Potbelly locations close to where I live and work. From a food standpoint, the sandwiches are great. Overall, they are expensive and not a value-buy, but the quality is high and having the sandwiches toasted really punches up the flavors. I'm a big fan of the A-Wreck, but I also love the meatball. The absolute best thing on the menu is the oatmeal chocolate chip cookie. I like getting the bag of minis because I crave these things daily. This location in particular was okay. The guy making the sandwich was kind, but the guy at the register was short with his demeanor and came across as bothered I was there. Maybe he was having a bad day? read more

After a massive corporate order. Received a lot of perks. Cashier didn't know how to work the cashier charged me full for a sandwich. And was rude. In combative. There won't be any more corporate orders for this place read more

Amazing food with even more amazing employees! This was my first time at this restaurant and was greeted with helpful employees who made me a great prime rib steak sandwich!!! read more

During my last visit to Chicago in 2016 my brother introduced me to the Potbelly chain of restaurants. So, we decided to dine from this chain again in 2018. We ordered the following to go: Two big chicken $15.20 Mushroom melt $4.30 Chicken salad $7.85 Three bags of chips $3.90 Belly bites combo $4.49 -Mac & cheese -Choc milk -Apple sauce -Cookie Total $38.96 We arrived during lunch rush so there was a decent line (10 minute wait) to place our order. Since the Mrs. and I were placing a multiple sandwich order, it was a little bit chaotic to provide options to several sandwiches at the same time. The assembly line setup is ideal for single sandwich orders per person. We asked for no Artichoke and peppers on the side. The guys told us the cashier will take care of it. The cashier did not. Belly bites is a good value for your kids. (+1) The last time I tried out Pizza sandwich and meatball, so I tried grilled chicken this time. As usual, the sandwich was delicious. I tasted their Mushroom melt and it was good too. This is an excellent build your sandwich fast/casual restaurant chain. Check them out. read more

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Potbelly is my all time favorite place for toasted sandwiches. Nobody else does it right! For reals though, I don't know what it is. Is it the temperature of the toasting? Is it the amount of time it rolls through the toaster? Regardless of what it is, they seem to have the perfect equation for the perfect toasted sammich. I like to get the wreck because it has just about all of my favorite meats. I usually get it with everything but onions (because I just don't like onions, sorry not sorry). Make sure to get giardienera in the sammich or on the side. If you're really hungry, you can get chips and a side or Mac n cheese to complete your meal. read more

Potbelly - Sandwiches Near Me - Wheeling, Illinois

On the drive home from work today, my gut told me to stop in here again. So I did. And I found one of employees that was working here yesterday. I calmly let her know that my order from yesterday was wrong (she remembered me) and I wasn't happy about that (a refresher: I ordered a mushroom melt without the cheese and ended up getting a mushroom melt with cheese and no mushrooms). What does she do? She immediately offers to make a me a replacement right away! This time it was perfect, just the way it should have been -- with no cheese. Thank you so much, Emily!! My tummy is very satisfied. read more

We were absolutely disgusted by the manner our order was completed at this Wheeling location. All the salads were missing ingredients and much of the remaining portions were looking very old. Look at how bad the avocado has discolored! We usually greatly enjoy Potbelly's but we will never order from this location ever again and hopefully they will close this location. We tried calling but they did not answer the call. I called again and reached a manager who was very apologetic about the really bad salads and offered to make it right by re doing the lunch at no charge - we re ordered the lunch today and it was much, much better! Just like the old days. read more

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Devin deserves a raise and recognition. He's always super nice and provides the best customer service. The food is always up to par here!

We order from here all the time, at least once a week! Amazing service for walk in pick up every time. Make sure to fill out the survey on the receipt and get a free cookie! read more

This is my local Potbelly's, and I frequent it. Potbelly in my book, tops ALL the other sandwich shops. For $7 and some change, you get a sandwhich, pop, and chips. Pay an extra $1 and you get the BEST soft-melty cookie ever. DO NOT SKIP THE COOKIE, I repeat, do not skip the cookie. This location is great, plenty of seating, both indoors and out. The staff is always friendly. They quite frequently have the music guy (or gal) singing away. If you've never been to a Potbelly before, you must go. It's so much better than those bland lame-ass sandwich shops . So much flavor, the bread is so much better, better quality, better ingredients, made to order. No arguing because they only want to put 3 slices of turkey on the entire sandwich (I won't mention the yellow "train" place, rhymes with bubway). Hands-down best sandwich shop. Do it. It's what the cool kids do. read more

Really disappointing in today lunch order at Wheeling location. Drove for 15 minutes to closest location (Wheeling), got my salad, drove back anxious to eat my lunch only for find out that my Mediterranean Salad did not contain a single piece of chicken (which is supposed to be included in this salad - check image on website, the salad looks like it has about 1/2 cup of chicken). Given the time I spend driving and that I have nothing else to eat, a bowl full of leaves will definitely not satisfy my hunger at work and I will need to go out an buy something else. Not even a piece of bread was provided. Note for future - check the contents of order before leaving the restaurant as employees don't seem to know the menu very well. read more

The people who work at this location are some if the dumbest people I've met. I don't really like to slam people, but seriously, your job is to make sandwiches, salads, shakes and pour soup into bowls. That's it. The job is even easier what someone (like me) orders through their app. All they need to do is print it out, make the food and put it in a bag. Five people working at this location and they screw up two sandwiches, forget the chips and drinks. I walk in and they ask my name. I tell them. One guy goes to the ONE AND ONLY pick up order sitting on the counter. He takes out one sandwich, looks at it a puts it back and does the same with the other sandwich. A second guy comes up and does the exact same thing. Then they as what I ordered. I say, two (2) Wrecks. They say, "two wrecks?" And I confirm it. They then hand me the bag. I ask the whereabouts of the chips and drinks. They get them and I leave only to arrive home and find out they gave me the 100% wrong sandwiches. Seriously?! Your job is to MAKE sandwiches. How do you screw up the part of the business that is the second word in the name of the business? I think I'll go elsewhere. read more

I really like Potbelly Sandwich Shops - they're among my favorite less-expensive deli-style sandwiches. They have good quality meats and fillings, the bread is hearty, their soups are all pretty decent, and every Potbelly is fairly well-staffed. Out of the all the Potbelly Sandwich locations in the area, this is my second favorite (just behind the Vernon Hills shop). This location is well-staffed, and their sandwiches are consistently good. Additionally, they are in a pretty convenient location with plenty of parking (something that hurts the Highland Park and Deerfield locations). When I'm in the mood for a good toasty turkey or A Wreck, this is one of the two Potbelly locations I prefer to go to. The only thing that puts the Wheeling Potbelly shop as my second favorite, is that it's a little hard to get to if you are traveling east on Lake Cook. Turn left at Weiland, and enter the shopping center just past the Zupas. Exiting eastbound, you should exit at the light in front of Target. read more

Potbelly is absolutely fantastic! Their customer service is outstanding! All of their staff here is so kind, cheerful, and accommodating. You can really enjoy the whole place. Their seating is plenty and wide, you can literally occupy the specific space or spot you want. Potbelly is a very nice place for sandwiches. Especially to all those people who really love sandwiches and bread. Their cashier is organized and fast. You can get your order/s so quickly. They also have a famous chicken salad, chicken sandwich, and other special selections on the menu. Everything on the menu is worth trying! Their prices are also fair and you can literally try and order anything you want at such affordable prices. Potbelly is exceptional! Thank you guys for the delicious sandwiches! More customers to come! Will definitely go back again soon when I got some free time. Keep up the good work! Cheers guys! read more

How great is it to walk into a Potbelly just to have the staff already starting on your sandwich because they saw you heading in. I thought about screwing with them once and just keep walking by the door to see what they do but then I thought don't mess with the man that makes your sandwich. Then I thought, maybe I come here to often or eat the same thing all the time... Then I said to myself I think to much and took a bite out of my awesome sandwich. Of course I had this entire conversation with myself speaking out loud and now the people around me are looking at me funny. Screw it, this sandwich is the best. read more

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Pot bellys is my go to sandwich shop! I think the first ones opened around here back when I was in junior high or high school and I've been addicted ever since. Sorry Subway and jimmy Johns, you just don't compare. It was love at first sight and I haven't turned back ever since. This location in particular gets super busy during lunch time so I like to come for an earlier dinner to avoid the long line. Hmm, you choose your type of sandwich and I've tried most of them over the years and my favorite is still the roast beef with provolone on white. Wheat or white, it doesn't really make a difference since it's not real whole wheat so wheat isn't really healthier. Anyways, I wait as it goes through their hot oven and then I pick my toppings. I usually get lettuce, tomato, onion, extra pickle, a little bit of hot peppers, Italian seasoning and double mayo because let's be real, who really counts calories here. I've also tried their "skinny" version with less meat, cheese and bread with less calories, but the original is the way to go. Sometimes if I go with my mom we just get the big and split it and it's usually enough especially since I always get my BBQ chips and a cookie. Okay, so the only issue with pot bellys is that it's not always consistent because you always get a different person making your sandwich. Last time it was fantastic but the time before instead of double mayo I got zero mayo and my sandwich was super dry and not exciting. I was upset because although it's not expensive, I want my $5 sandwich to be made perfect and the way I like it. So yes, hopefully you get the right person who actually listens to your instructions. Now onto their desserts, they have the ultimate best oatmeal chocolate chip cookie and I absolutely always get it. It's usually soft and gooey, sweet perfection. Sometimes I come just for it and sometimes I get their smoothies which are also tasty, a little on the sweeter side, but sometimes that's just what you want. Overall, I will be back, I will always be back since I love it that much and I hope they never close and go away. Oh those hot peppers, are a must! read more

At the risk of incurring Tina Fey's wrath I will say...I don't care what you think Tina Fey, Potbelly ROCKS! It is far better than Jimmy Johns! I live less than 2 miles from this Potbelly location. I love this place, I first heard about it from a guy who me and my sisters did NOT like. We dismissed it because someone we didn't like, liked this place...Anyway after many months we gave it a chance and actually fell in loves with it. I usually get the Italian on wheat or the Ham and swiss. If I feel like no carbs I get the Italian salad. I just love the bread and the peppers..Jsut can't get enough of them. They make excellent Shakes, I always get the chocolate shake. read more

The four star rating is based on comparisons to other chain sandwich stores. In the past couple of weeks, I've enjoyed sandwiches from independent sandwich shops - chains (with the possible exception of Jersey Mike's) can't touch the indies. I stopped here for a quick bite to go and opted for a "big" roast beef and cheese - for those of you who like to compare, a "big" sandwich is 9". Overall, it was good, no complaints, but it didn't wow me like the independent sandwich places often do. The music (guy in a corner playing a guitar and singing) was kind of a different touch. Overall service was fine. read more

I love that potbellys always updates their menus seasonally. I'm a big avocado fan and when they introduced it, I was in heaven. This location is always on point. Very quick to take ones order and make sure that it's done correctly. read more

Potbelly Sandwich Shop is exceptional! This place has the quickest service I have ever seen. They serve the orders on time, they prepare the food perfectly, and they are also creative upon serving. This place is highly recommend. Especially to those people who really loves sandwiches and want to grab some quick bite. This is the place you must visit. The sandwiches here are great, they used so fresh breads, the meats are so tasty and tender, the veggies are also fresh and new, and overall was really perfect. They made sandwiches to perfection. All of their food is really worth the price. Their pricing is fair and reasonable. You can absolutely order anything you want and how many sandwiches and food you want from their menu. You can have it all in such a reasonable and affordable price. It is a really great place for a quick breakfast, brunch, or even lunch. You can easily go and visit this place, they are so easy to find, they are also near to other popular places around, and their location is very accessible. This Potbelly Sandwich Shop is waiting for you to visit their place and give their food a try. You won't regret it believe me. This place never disappoints. Thank you Potbelly Sandwich Shop for amazing customer service and satisfying deals. Will definitely visit again soon! Keep it up! More customers to come! Cheers! read more

Ooooh, Potbelly's. This is such a great place for getting healthy food (which is what I need). I've gone through here even as they were about to close so I KNOW they were pissed but due to work situations we just couldn't leave work earlier. They were very nice and accommodating as we apologized left and right but to our surprise someone came in later than us -- so we felt better. The ingredients tasted great on that cold evening and we were very happy with the service despite the late night. I for the first time ever was HAPPY that they had no more cookies left. Good for me. 5 stars all the way just for the way we were treated as we surely but a damper on their evening read more

Solid sandwiches. Nothing too interesting or adventurous, but Potbelly filled the toasted sandwich void created now that Quizno's sucks. Also, it's a Chicago original, so it gets an extra half star for that. This location pisses me off when they don't refill the iced tea...which seems to happen a lot. read more

Potbelly's Owns! Their "Bigs" (sandwiches) are just over 5 bucks, which given the amount of meat on the sandwich is comparable to Subway. I'm a big fan of the "Big Wreck" with all the condiments added (hot peppers... yum!!!). Their sandwich is definitely more filling than Subway. So if you aren't from around the Chicago area, opt for Potbelly's over Subway. You won't regret it! One more thing: If want to avoid lines so much, use the online tool. Very slick and easy to do. read more

As simple to describe, it's an upscale quiznos. If I had to put them in order from least to greater, it would be Subway, Quiznos and then Potbelly. I ordered the roast beef sandwich and had it toasted on wheat. The ingredients are high quality, compared to other chains. Check this place out if you're in the mood for a sandwich. read more

As a DoorDash driver who picks up from potbellys, they are frequently disorganized and unprofessional. The staff also are disrespectful (I don't think on purpose, just need to learn some customer service skills). I do not recommend this location. read more

FANTASTIC food, for one; the service was kind and helpful. I was browsing the menu, looking at the soups available and wondering what the tomato soup tastes like. As if he read my mind, he offered a sample of tomato soup. I tried it, loved it, and ordered it with gratitude. One of the best bites to eat I've had! read more

Potbelly - Image of the decor and bargains they had available. I HIGHLY recommend the TKY Supreme! - Sandwiches Near Me - Wheeling, Illinois

I prefer Jimmy John's sandwiches to Potbelly's sandwiches; however, their sugar cookie is the bomb! I come here just to get the sugar cookie lol it's that good. read more

always happy with sandwiches they make. One day my family had over 20 kids and we made order for them. Delivery guy was really nice and helped me with packages with sandwiches. At the end of the day, Potbelly make the best sandwiches as to my mind. Thank you guys. read more

2.5 stars if you have patience. LONG lines, terrible format of waiting in line to be greeted to a "zone to zone defense". One person takes the order, one person watches it go in the oven, one person puts the toppings on, one person cashes you out. Would work find but at this location, you have the soccer families, i.e. one person in line trying to collect orders from people sitting at at a table. I would like to review this place by ordering from the phone or fax, but, with my experience waiting in line (3 different times), not worth my money. Good food, awesome deals, but not worth wasting your lunch hour for. If you have no time constraints and enjoy watching idiots in a line, then this is the place for you. A true shame because their sandwiches are top notch. Not worth the wait. Worth the wait if you show up when the door opens (and you are first in line) read more

Worst potbelly's ever! Asked for lettuce onion and tomato on my sandwich, guy repeated it back, and still forgot the onion. Checked out and said I wanted chips and a drink, then guy forgets to ring me up for a drink so has to run my card again for the drink - not really a big deal and I wouldn't have written this review if it wasn't for the chicken literally hurting my teeth when I bit into my sandwich! So gross and won't be coming back to this location. read more

Great salads and great staff. We frequent this shop because the staff there is fast and the salad and sandwiches are awesome. They know how to take care of the customers and move lines fast during rushes. I highly recommend this location if you are looking for a fresh salad or sandwich. Their hot peppers are outstanding! read more

Great family special deal. When I called the restaurant about delivery time, the manager was friendly and expedited my order. Thank you for working hard to make & deliver food during this time. We'll be ordering again. read more