Honestly, had these nails not need for my birthday I probably wouldn't have been as upset as I am. I can't believe that these are the nails I'm going to have to display on my birthday.
First things first, the wait was unorganized and an insurmountable amount of time. Not only did I get cut by another girl because apparently not everyone does tips, but a woman who arrived shortly after me and was waiting for a manicure, just a regular manicure, waited for over 1.5 hours, and they took 3 girls who came after them. When she approached the manager which was actually the woman who was doing my nails at the time, the woman blatantly ignored her, but the customer was not taking being ignored as an approximate response seeing as how she already waited an hour. The woman brushed off the customer and she went back to continue waiting.
My manicurist did not speak English very well. When I sat down, she started pushing saying I should go a gel manicure. I told her over 4 times I did not want that. What I did want was a blue metallic, I ended up leaving the salon with some kind of gold/silver powder chrome gel manicure. As she was doing it and I saw her bring the UV machine, I told her I do not want gel, she said ok this girl will do manicure now and some other manicurist took over. This woman as well had a hard time understanding English. She proceeded to doing my manicure with a UV light and some strange chrome powder and brush. Again I said I didn't want gel just a regular blue metallic color that I had already showed them, but she kept going. The horrible shape of the nail became even more apparent as she applied this powder. She also smudged one of my nails and when I asked her to fix it she told me that's how it is. The sides of my nails were missing polish and I was again replied with that's how the nail is.
Upon paying, they had no trouble with English when it came to asking for a tip. This business has become very money hungry and very inconsiderate to customers. Such a shame, I will not be returning and I recommend you try any other of the many salons on Steinway. read more