I can't believe this business doesn't have more positive reviews. I needed to ship out to different…read moreitems. One item was going international and one item was a return needing the label (I was sent a QR code). Both items were slightly complicated in their own way of process. I received exceptional customer service - honestly the guy helping me actually went above and beyond. He took his time making sure the international item was properly addressed, he explained the process,looked for the best price. This package arrived safely to its international destination within a week. The return item he was patient and helpful as well. Well I was there I also witnessed people coming in to get documents notarized and again he was extremely helpful and professional. I highly recommend this business for all your shipping needs or notarized documents. They also carry some cute Michigan items and cards.

I've had nothing but great service from this Post Annex. I've sent many packages for my business,…read morebought boxes, and had things printed in bulk at the last minute. Customer service has always been very friendly and helpful.

We booked DADS to move our heavy things from a second floor condo to storage. Glenn (owner) was…read morevery easy to deal with and estimated the likely cost of the project right on. Our two movers, Kai and Kaiden (sorry if I misspelled your names guys!) were great - very efficient, friendly, and respectful of both us and our property. The next step in our journey will be to move the stuff out of storage into our new home (still looking!), and we will not hesitate to hire DADS for that as well!

Showed up on time called ahead and moved 2 storage units to house very quickly and made sure we…read morewere satisfied

The employees at Pak Mail are amazing. They are super patient, lend me a free s wrap box if I need…read moreone to ship something and pack everything up for me if I didn't have said box. I've been going here for years because I can use them as a UPS drop off for returns and I'm always in and out in no time. Love this place and the fact that I don't have to drive to a UPS every time I have to return something!

I stopped in on July 6th. The employees were not wearing masks, there is no plexiglass or other…read morebarriers. I have since read a much earlier review that said the employer does not require such precautions. The employer also does not require any of my further patronage in light of such a total disregard for my safety and the safety of his employees.

Traveling through town and needed to get something printed real quick. Looked up the closest UPS…read morestore and this was it. Hours said it was open online. Sign next to the door said it should be open. But sign ON the door said they were closed because of staffing issues. Shouldn't the store owner be there working then? Or the person who came to put the sign on the door? They couldn't be bothered to stay and help customers? Staples was open across the street. So they got my money today.

Amazingly helpful with online returns!! Really helped me out of a potential return problem!read more

Gretchen is an amazing worker! I hope this review gets to her! She helped my disable self with…read morepacking and was so sweet with me.

James is the best service manager! He's always been extremely helpful and kind. I love this locationread more

Nice staff. Very helpful. It's nice to know that you can still find good people out there. I will…read moredefinitely use this shipping location again.

I've been to this UPS store about 4 times in the last year…read more (because I buy way too many items on Amazon and end up with lots of returns, but i digress). There is always someone at the counter who is speedy, friendly, and efficient. I needed a last minute Christmas package sent and they gave me great price/time options, and it arrived on time! I've had Amazon returns brought there without boxes and they're able to find out exactly where it needs to go and scan the barcode on my phone without issue. I arrived after work to a line of 6 people, and waited no longer than 10 minutes while the guy at the desk whipped through the line. Great location!

I had to get a large shipment to Japan and Sam, the store manager, was super helpful, nice, and…read moreeasy to work with!!

Had a last minute print job (at an incredibly busy time). The staff was honest about expectations-…read moreand yet over delivered. Great problem solving, customer service & work ethic!

O stars for fedex and the text alerts are bs they misinform you of the drop off times. I was sent a…read moretext that my packages were moved to a different day and time. But was delivered on the actual day. Then I requested that my items be shipped to a fedex location. Once I Recieved text that my items arrive, only one of my packages had been left and the other package was in route to be dropped off at my business before the end of the day. So I sit there for 4 hours after being advised by 5 different customer service representatives that my item should arrive by the end of day. I was told that they moved my delivery date and time.. never again

Damn drivers are absolutely retarded, not once not twice, but 3 times! They went to the wrong…read morehouse, literally wasted 3 entire days because you don't even know when they are going to be there! These people are a fluid joke!

Whenever I have to return items or ship out items, this store is so efficient and the staff is…read morealways so friendly.

From the owner: The UPS Store #7824 in Grand Rapids offers expert packing, shipping, printing, document finishing,…read morea mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

This is a one stop business, you can mail, or fed ex anything. Saved me so much time. Great serviceread more

excellent service with ,, no compromise on customer service and customer satisfaction ,, highly…read morerecommended,,