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Positive Thought Brand

5.0 (5 reviews)
Closed • Closed

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7 years ago

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15 years ago

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11 years ago

Amazing quality clothing with inspiration included, and I love the candles. Best of all is the customer service!

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15 years ago

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11 years ago

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The Best Screen Printing & Embroidery - 3D & Flat Embroidery Combination on Hats

The Best Screen Printing & Embroidery

4.7(261 reviews)
22.3 km•Historic South Central
•$

TBSP&E helped me get some apparel print work done with an incredibly tight turn around time. They…read moreexceeded my expectations with the quality of their work and Steph was a delight through the entire process. Will absolutely be going back. N

Pretty terrible experience. I tried to set up an order I was…read morehoping to pick up 5 days later. This was already considered a rush order that came with additional fees. After spending almost an hour setting up an order on their website (with an AI assistant constantly trying to push stuff on you), there was no confirmation email. I called the next day to see if the order got through. A sleepy gentlemen answered the phone and mumbled apathetically that he'd check and get back to me. He never did. I left a message the next day, asking for a call back to find out if my order had come through. I got a text on my phone the next day, reading: "Thank you for reaching out to The Best Screen Printing company. Please send us your design, when you need it by, size breakdown and quantity for your order at sales@tbsp.la to get a free quick quote.". So we were back to square one, with 3 days just out the window. I emailed them and explained that I had submitted an order through their website days earlier. They emailed back and said they wouldn't honor that order. They told me if I wanted to pick up any t-shirt by Monday, they'd use a lower-quality (!) t-shirt and charge an additional $20 above the additional rush order fees they had already added. I never write reviews, but here I felt compelled to.

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The Best Screen Printing & Embroidery - Custom Screen Printing

Custom Screen Printing

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Lids

Lids

2.6(25 reviews)
11.3 km
•$$

I'm probably the only person giving this store a 5-star review. I was in here this morning and am…read morecurrently waiting for my custom hat to be finished. So here's the story, I went to Cerritos mall Lid's first as its closer to my house however their machine "wasn't working" *insert side eye* but whatever, they referred me to this location and I'm glad they did. Justin was (is) the only person working and when I walked in he was dealing with somewhat of a difficult customer. If it wasn't for his "laid back" and "unprofessional" manner that seems to be the reason for one and two star reviews, that irritating customer could have possibly turned into a disgruntled customer at the drop of a hat (pun TOTALLY intended). He joked around with him and kept his cool while this customer passively-aggressively complained about the price of custom hats he was already getting 50% off on. While dealing with that customer and trying to attend to me as well, many other simple customers came in. He was dividing his time amazingly and kept a positive attitude the entire time. He greeted every customer with a smile and answered every question. He also made sure to acknowledge me to let me know I wasn't forgotten. Once he had time to get to me he was super helpful in making my hat. He had great opinions and managed to up-sale me (which IS his and every other retailers job, for those of you who think you know all but have never worked customer service.) Haha. I'm normally a "no, thank you" kind of girl, but I really felt like he was more concerned with how the hat would come out and look especially once I told him it was a present. I've worked in customer service so I know it's hard to keep multiple customers happy and in my opinion he executed this flawlessly. I could see where this store would get a 3 star and below review based on size and lack of variety but the experience I just had is a 3-star review with 5-star service. So I went with the latter. I can't speak for any other employee but if Justin is working I guarantee you won't be disappointed. :)

If your looking for a hat make sure you check them out they have a huge selection but they don't…read morealways have the size you want they sell out a lot especially for the holidays that's they only downside. I wish they would stock up more often but oh well on to the next store .

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Positive Thought Brand - womenscloth - Updated October 2026

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