I brought in my cowgirl boots to have a stain removed. Instead, the stain stayed, and a large…read moreportion of the printed design on the leather was scrubbed off. The boots are discontinued, so the damage is permanent. What frustrated me most wasn't just the damage, but how everything was handled. I sent a detailed message with before and after photos, and it was completely ignored. After 6 days, I had to follow up before Kayleen finally got back to me. She even acknowledged that my first message hadn't been responded to. During our call, I was told they used the gentlest cleaning solution possible and believed the damage was a manufacturer defect. I understand accidents can happen, but if the design was coming off during the cleaning, I believe the process should have been stopped and I should have been contacted before they continued. I never had the chance to make that decision. After reiterating their policy, they refunded the $30.90 cleaning fee, which I appreciate, but there was no accountability for the permanent damage to my boots. After I shared my feedback, I was told, "Thanks for the lesson," and then referred to another cobbler. I hope this experience helps improve their communication with future customers because I can't recommend this business based on how my situation was handled.

These folks are the best! I've been taking my climbing shoes here for several years, and I've never…read morehad better edges. At Valley Shoe Repair, you are guaranteed to receive top notch customer service, and your shoes will be worked on by a true craftsman. Highly recommended!

Keeping this short and sweet but very lucky to have this shoe and handbag repair shop in the desert…read morefor when I'm visiting as they do a great job here! Definitely wish I had this shop back home, because I can't tell you have often I've needed leather repairs or stitching work needing to be done. We brought one of my loved and heavily used coach purses here because one of the straps was coming off from the purse due to the thread finally coming apart. I love this purse and didn't watch to scrap it, so I was desperate to see if someone could fix it. Here getting my purse fixed and properly was super easy! Prices were reasonable and the timeline for turnaround was quick. The father and daughter duo had my purse fixed and back to me good as new in no time! Definitely would use this shop again and highly recommend them. We love a local mom and pop shop, and this is a great repair store in the desert.

Gustavo is a miracle worker. My Repetto shoes got completely ruined and began to fall apart during…read morean outdoor wedding. It rained!!! They are like new. Thank you Gustavo .

Excellent customer service! I took my booties here to see if they were worth repairing. They were…read moreonly $50 from Amazon, but they were really comfortable and super cute. Unfortunately, after only a few uses for work, the faux leather started peeling. I really liked them and wanted to save them, especially since I had just bought them, but the owner was incredibly honest and told me it wasn't worth repairing. I really appreciated his honesty and kindness. He was super nice, and I'll definitely be going back to him for any future shoe repairs or issues. Highly recommend!

Raffi does it again. I drove 2 hours for his services because he's the only cobbler I trust in…read moreSoCal to work on my boots. I had asked him to add protective soles to my Guidi boots which was a walk in the park for him. I'm very happy with the results as usual, he is fair with his pricing and always does an amazing job.

Mike did amazing! Brought four pairs and they look amazing. He really took care of my shoes. Highly…read morerecommend.

Mike is great! We had to try 2 different things and though stretching the boot didn't work we opted…read morefor a different option. His craftsmanship is amazing and such a nice guy. Pricing is great too and worth every penny!

Came in late on a Saturday, the gentleman stayed, conditioned and shined my shoes. They look great!…read moreTerrific customer service.

I returned to have my husband's police shoes freshened up and resoled. These shoes were bought…read moreprobably 19 years ago, and at that time they cost $120 through Red Wing Shoes in Santa Rosa, CA. The cobbler in Palm Desert, CA did an ok job. I wouldn't say they really looked polished, nor even received new shoe strings. The new soles were not trimmed as perfectly as i would have liked. The shoes also were not ready when promised so i had to come back. Well not a big deal, i like to see small businesses like this be busy. But they have to be affordable. Easy parking on Frontage Road along the 111 in Palm Desert. Maybe we need more cobblers in the desert? But the shocker for me was the price: $84 plus tax. I never saw prices posted or a price list, so i should have asked. My fault. Overall i would go back if there were not any other cobbler options in the desert.

Raul was excellent! Quality service and what a great job! I would definitely recommend them to…read moreanyone needing she repair.

This business is closed. I went there today and found an empty space. I asked a neighbor business…read moreif they moved and was told they moved to Mexico.

Really excellent repair service shop. I brought in two different items that needed love, my…read morebackpack needed a new zipper and my side body bag needed a new strap. The pricing was less than like 40 bucks and both items were ready for pick up within a week. Highly recommend for any bag reapirs!

Friendly employee, Inquired about a leather repair and received honest response instead of them…read morejust taking my money. Appreciate the integrity so I'd recommend them and would definitely be back if I needed their services in the future.

While I cannot rate the service of repair, I can say I have come in here twice and received…read moreexcellent customer service. The first time I needed a leather rope to cinch a bucket bag closed. The owner told me that my bag wasn't real leather. Which shocked me, but I trust him. And I appreciated the honesty. Still love the bag. But glad to know it's not made of leather. The second time I came in l had shoes that didn't feel like the soft genuine leather they claimed to be. So since l actually had to review these shoes, l knew exactly who would know best! He said they were definitely genuine and that they were pig skin. Hence why they were rougher. I had no idea that was even a thing. I appreciate his honesty and frankness. I will always highly recommend this shop and l know the owner said about a year ago he was looking to retire. I hope (selfishly) that he never does. But if he finds himself a replacement, l truly hope the next cobbler is just as good. I highly recommend this cobbler for honesty and expertise.

This repair shop is only 15 minutes from my home so it's very convenient. I dropped off my beloved…read more& well worn Coach ballet shoes. The sole on the left shoe came off completely. I brought it in and the gentleman I believe to be the proprietor took them in and advised I have both soles redone. I agreed. He gave me a ticket to turn in when the shoes were ready. It didn't take but a few days and they were available for pick up. The soles were nicely repaired and I believe I have a lot more miles left on them. The price of the repair was well worth it and gave new life to this favorite pair of mine. The gentleman was very cordial and welcoming. In the future, I will bring my shoes & bags here if they require a refurbish in the future!

Great Work but pricier than the average shop. They also do clothing alterations but are pricey but…read moredo good work.

The folks here are great! The can make repairs and alteration to bags, shoes, belts and more…read more Excellent work and kind staff.