Katriece's service is outstanding every time I get laser. She is very knowledgeable about her work…read moreand has great memory to make the experience personable. I highly recommend this place because of her.

Came to Ultimate Image almost 4 years ago for laser hair removal since they have lasers that work…read moreon darker complexions and had a wonderful experience with Katrice! Last month was looking into getting laser hair removal for a different area and was happy to see that Katrice was still there! Packages are affordable and the service is excellent!

I'm so happy I got my lips done with laser away! I was a little scared because I didn't know who…read morewas injecting me at first but they are very professional. Karen, my injector, did a wonderful job guiding me through the process. She helped balance out the evenness in my lips and gave me exactly what I told her! I also love that I payed everything upfront before getting them done. At another med spa I had been to you pay after and are required to tip. Obviously I would tip, but with laser away its all up front which is great! The only thing that I feel like LaserAway could have is music while patients are getting their lips done/other procedures. I've been to another medspa before and they did that and I like it. I will be back!

I came in for a tattoo removal and filler consultation, was very clear about what I wanted, and was…read moreassured they could deliver exactly that. Based on their confidence, I paid upfront for tattoo removal and 3 syringes of filler. Right after the first tattoo removal session, I was told the tattoo removal wouldn't work because of the ink color -- something they absolutely should've mentioned before selling me a package. With the filler, I was only given half a syringe (with no explanation until after I paid), the filler was placed wrong and was injected on the inside of my mouth as opposed to around the lips where it's supposed to go. It was done in small section so you could see where the product was and wasn't. I was told that it would need to be dissolved because I had a bad reaction- I've been getting filler for years, but again trusted them, so I got it dissolved and came back. When I returned to get the rest, they told me they'd thrown it out because "they can't store it so I need to purchase more" Again -- never disclosed until it was too late. I asked for a refund and was told several times it was being processed, but months went by with no response. I followed up constantly, stayed patient and respectful, and was either ignored or brushed off. Finally, someone from their national office called me -- he was rude, aggressive, and sarcastic from the second I answered. When I asked him not to talk over me, he paused for a full minute just to say, "Just wanted to make sure you were done before I was allowed to speak." Then he hung up on me when I address his behavior. I spent thousands of dollars here and got nothing I was promised. Now I have no thousands of dollars in credits that I will never use. They lie to make the sale, botch you, dodge accountability, and treat you like an inconvenience if you ask questions. Worst customer service I've ever experienced. I never wanted to embarrass myself by sharing photos of my lips, but want to help anyone else who is considering going here. Save your time, money, and sanity -- go literally anywhere else.

Customer service, representatives knowledgeable of the products, and being flexible. I had…read moreappointment and arrived 10min late, I was not greeted when I walked in, just blank stares and everyone looking down at their computers. I gave them my name and was told "since you're 15min late"... I corrected her and said I am 10min late. So already from the beginning this place does not feel like they're customer oriented. More of a, we're here because it's our job, type of vibe from the employees I noticed in there. They couldn't continue with my appointment, knowing I come from an hour away, and I won't be giving them my business in the future.

This location holds everything needed in an organized and clean way. The staff is friendly and…read moreknowledgeable and helped me get the best savings for the package I bought. The actual procedure was not painful but definitely awkward feeling. They guide you with post treatment care. All and all the process was easy. Waiting on results, that will show on a few weeks, in order to decide if I will be treating more areas.

The Richardson location is amazing! Caring staff! The best…read moredoctor! Dr Ekpo cares about her patients! She's helped me a lot with my skin abs hair! Go seeing her! You will thank me later!

Had seen their advertisement. Called to talk to a person to determine if they accept my insurance…read more Got "virtual assistant" not interested in talking to an AI bot and not getting results and then having to go back through it with a real person if they ever get on. They should have a real person answer the phone and answer questions. However seeing all the negative reviews, I should have started checking reviews before trying to call. Will be contacting another Doctor that places patient interaction at a higher priority.

Emily is a wizard in all things esthetic! Most recently, I was lucky enough to get a facial and my…read moreskin looked and felt AMAZING! I even got to take some leftover serum from my facial home for maintenance. Emily's studio is adorable and super clean. She asks all the right questions to make sure your treatment plan is the best one for you. I love how Emily keeps up with all of the latest techniques and products to make sure I'm getting the very best. Go see Emily NOW! She's seriously the best at everything. You won't be disappointed.

Emily is an awesome esthetician. From eyebrows (wax, blading) facials (so relaxing and great…read moreresults! To yumi lash lifts! And she's so much fun to visit with! Go see her - you won't be dissapointed!

I had an excellent experience from start to finish…read more The artist was truly open to my vision, paid close attention to detail, and took the time to make sure everything felt right before and during the session. The whole experience was very chill and comfortable, with great conversation throughout--which honestly made the time fly by. The studio was clean and professional, and the process itself was smooth with no issues at all. I was especially impressed with how gentle and precise the work was. I walked away not only loving the tattoo, but feeling really good about the experience overall. Highly recommend if you're looking for quality work in a relaxed, professional environment.

I didn't get a tattoo from Mr. Jimmy because he only does bigs one, but I got to see him in…read moreaction-definitely a talented artist. I did however had Ms. Lupita do my tattoos today & she was wonderful! For a young lady, she was matured & very good at her job & she made me feel at ease & welcomed! Thank you for making this experience a great one!!! See you soon for my next obe

First off I had no clue this location was here near my place and I've been driving further to the…read moreDallas location at Park Lane. So grateful these ladies are here! I was greeted by Leetha(apologies if I spelled you name wrong), but she is so amazing and vivacious. My Nurse for the day Sidney did an amazing job , inquired about how my treatments have been going thus far for laser hair removal. She listened to my concerns and made alterations as needed. She checked on me throughout the treatment , and gave recommendations as well. I wish we could pick out nurses every time but ... I understand schedules. Nevertheless I look forward to completing my remaining sessions here!!! Thank you ladies.

Taylor is hands down the best laser technician I've ever had, and I've been to several laser hair…read moreremoval clinics over the years. She's incredibly gentle, explains her technique and the process clearly, and checks in every step of the way to make sure you're comfortable. The new Addison clinic is beautiful, clean, and welcoming -- and LaserAway has consistently delivered the best results I've seen. Taylor truly sets the bar for exceptional care and results.

Two reviews Marley is a Godsend!! I feel brand new after my…read morefacial! My face feels and looks magnificent! She was so careful and detailed. Marley is a breath of fresh air! Highly recommend her. Second, I see a lot of bad reviews concerning laser hair removal, I would like to share the fact that I am a very happy success story! After finishing the sessions, my hair never grew back and that was back in 2017.

POOR CUSTOMER SERVICE . . . they were texting like crazy to get me in for a digital skin analysis…read moreand so I went. I arrived 5 minutes early and had to wait 20 minutes. Since I was on my lunch hour, I inquired as to when I might be seen to which they became angry that I even asked saying they were busy although I was the ONLY PERSON IN THE SPA!!!! I never received my digital skin analysis even after inquiring about it. It bothered me because it seemed to be a waste of my time to visit the spa without the analysis, so I inquired again via text. NO RESPONSE. But, rest assured, they still keep sending me ads for other treatments! And yes, they have replied to that number in the past. JUST POOR, POOR CUSTOMER SERVICE!! Bet they don't treat those Dallas Cowboy Cheerleaders this way!!!