First of all, the address on Apple Maps is wrong, it send me to a small outlet with subway, a yoga…read morestore, and an insurance store. When I arrived, I called because I thought the store might be in the back, or just difficult to find. When I called, a man answered the phone. I asked for reef and rainforest and he told me they were only doing installations and no retail sells. No "hello" or "how can I help you". If anything you should update your website to tell people you're only doing installations, good thing this was close to my house so it wasn't out of the way for me. Also, when I asked if they knew anywhere I could get fish supplies that wasn't pet co or pet smart he just said "no". So, I just hung up, which I know is rude but I felt that the customer service that I was giving was so bad that I wanted to send this person the same message. Customer service was not good, the website hasn't been updated. To me it doesn't sound like this business cares about their potential customers. I'm definitely open to removing my low review if this company decides to put more effort into updating their website and providing better customer service.

Great news place to shop. Russell is super helpful and knowledgeable. Definitely the best reef…read morestore in the upstate

Probably one of the best fish stores in the upstate. Came from oceans floor after a aptasia…read moreinfestation had to redo my entire tank guys helped me through every step them when cycling went rogue they came out and did a 100% water change last minute would not ever go to anywhere else. If you want a thriving reef tank go to these guys they quarantine there fish and have excellent corals especially sps which you cannot find at oceans floor. Go here not anywhere else

I've kept tropical fish for decades. It's a fun and peaceful hobby that I've enjoyed since I was a…read morechild. In all these years, I've never seen a shop like C-Macs. It's a local family owned place that is really into the hobby, not just profit margins. I had a Rafael Catfish that died after 31 years. Regular big retailers would have laughed, but Cindy actually cared ordered two new ones just for me, They're in my tank now, doing fine. In addition to maybe a hundred tanks of fish, they have every medicine, filter, and gizmo you could imagine, on shelves on the walls from floor to ceiling. They're also very nice people. If I could give more stars, I would.

The customer service is amazing. Everyone is super helpful and they are knowledgeable about the…read moredifferent types of fish they sell and the environments they should be in. The prices of the fish vary but super affordable. Fresh water and Salt water fish/eels/starfish. Colorful. Cozy store.

I hired Aquatic Marine to install and setup a tank in my home and was promised "magazine quality"…read more Nearly a year later, we weren't close. I became frustrated with the tank when there was no end in sight, the work was chaotic, scheduling was near impossible, and I discovered that even after paying for routine maintenance none of my equipment had been properly maintained. I decided it would be easier to just start over with a smaller tank, so I gifted my larger tank to the owner, Kinny Parrott, and purchased a much smaller tank that I thought would be easier for them to actually finish and gave them a chance to live up to what they had promised. He and his service manager agreed with no hesitation to store my equipment and livestock until the new tank was cycled and ready to be setup. Instead, they misplaced half my livestock and his service manager came by one evening without any notice and dropped the rest of my fish into the tank before it was cycled and my gem tang and yellow tang both ended up dying. I sought out help from the store to try and save the rest of my fish, and an hour later, received a call from Kinny stating he was firing me because I was bad-mouthing him to his employees which was not the case. He lacks professional courtesy and the skills to deal with any sort of conflict and is one-sided in his beliefs. His communication style is quite aggressive and dismissive, which makes it hard to have an open and honest conversation with him. He proceeded to yell at me and told me that they would not be doing my install anymore and he was not going to return any of my equipment. He threatened us with attorneys and blamed me for being "too hands on with my tank" and said I had unrealistic expectations. He yelled at me on 2 different occasions using me as a scapegoat for both his personal and business issues and never offered an apology for unleashing on me. For months, he had told me that his service manager was overloaded, overworked, and on the verge of burnout and promised changes that never came. When our relationship ended, I was left feeling like their internal problems were passed onto me and I was fired as a result. When I got upset over being fired for no reason and him holding my equipment hostage, I got mad and Kinny proceeded to tell my wife that I must be bipolar. He finally agreed to return a fraction of my equipment after a battle, and several parts were still missing. He still has thousands of dollars worth of my equipment in his possession not including the tank. After gifting him a new tank, purchasing another tank without asking for any sort of discount, and spending thousands of dollars at his store, I was left feeling incredibly taken advantage of. I could go on and on about the customer service, problems that occurred during our time together, and retracted promises, but am hopeful that this brief glimpse into my experience will help prevent someone else from being lied to and taken advantage of. I had been warned about getting involved with Aquatic Marine, and looking back, I wish I had heeded the advice.

The whole staff was super friendly and knowledgeable. They had a great selection. Brennan was…read moreespecially helpful and knowledgeable. I would recommend this place to anyone looking to purchase fish/accessories/tanks etc. Brennan top notch 10/10 employee!

I'm setting up my first aquarium and went to a small local shop in town. The owner basically…read moreignored me for over 10 minutes and I left empty handed. When I walked into Ocean's Floor, I was greeted immediately. Great selection of equipment. I had several bottles of chemicals in hand and one of the employees offered to take them to the counter to hold them for me while I continued to shop (and I did!) I know where I'm going for my fish when it's time!

Great Customer Service and awesome selection of products & livestock…read more Livestock looked great and our selections were eager, energetic, and very healthy and still doing great and dropping babies. A++

Knowledgeable staff. Very clean and well maintained store. Would like to have seen a larger…read moreselection of freshwater fish. Will definitely buy here again.

Wow how nice it appears on the outside. Drove an HOUR away to come here! Great business man. I'll…read moregive him that much cus he had me and my boyfriend fooled. We were excited to come to Boone once a month for fish stuff. Not only did he scam us he wouldn't fix his wrong by letting us return the product we bought. He knew we were new to saltwater and manipulated us for that. We bought the AquaFX Stingray 2 stage RO unit at 145. This product retails for under 100$ NEW. It is to be expected that a local fish store charges more but nearly $70 above the competition is price gouging, desperate, and preying on the unit informed. Through another retailer we were able to purchase the AquaFX Barracuda 4 Stage RO/DI unit for 145. Stay away from this crook!!!