After finding my spa heater wouldn't fire up after working great for five years I decided to…read morecontact executive pool & spa via message on Yelp on Monday last week. Justin responded within minutes and after speaking briefly on the phone setup an appointment for a tech to come to my home in red bluff two days later. Trent arrived Wednesday morning ready to tackle the problem. He spent an hour patiently troubleshooting all possibilities. He was competent and thorough. He didn't mind me hovering a bit so as to learn what I could while he worked. He took the time check each different component as they kept checking out OK. He could have gave up and tried shotgunning parts I guess but didn't. Eventually, using a pressure manometer he found the incoming gas pressure was too low to initiate firing up (Even though you could smell the gas when it tried to fire up). Walking back to the side of house near the PGE gas meter we found a second shut-off valve (there is a shut-off valve at the heater) that had PARTIALLY gotten turned. Problem solved. After years of ill-feelings from my experience with pool contractors in general it was great to find Executive Pool & Spa. Promptness, knowledge, integrity, courtesy all get an A+ from me.

We have used Executive pool and spa for our weekly maintenance and they are always on time { we…read morehave dogs so have to ensure they are put up. Large aggressive German Sheppards }. Pool always looks clean and clear.

The VERY BEST! I run an STR property management company here in Shasta County and I cannot stress…read moreenough how much I believe that Jerry is the easily the best pool/spa guy in town. Not only does he do an excellent job but he's also super knowledgeable and has excellent service. There have been more times than I can count where I've had to call or text Jerry to get me out of a bind and whether he actually comes and drains and refills a spa himself (even after hours) or walks me through exactly what I need to do to solve my own problems or he even teaches me and tells me what I need to buy at our local pool supply store in order to be more successful in my business, he literally just helps. Not to mention that he's also just dependable for all of the normal stuff. He comes at the scheduled times, he does what he says he'll do and he even sends pictures and updates on all of the levels to our emails right when he finishes the job as a best practice. Truly, truly a great business man. I have already recommended countless people to him in real life, I can promise you, you will not regret working with his company. Christie Meradith Meradith Short Term Rentals

Jerry just cancelled my service with no warning, no communication, no heads up. Apparently my pool…read morepump was shutting off in between services, which I had no awareness of, and I was not doing that manually. This was making it difficult to keep the pool clear, which makes sense. But I had no idea the pump was shutting off. If he had called me to ask me about this, maybe we could have realized there was a malfunction or something else. And we could have fixed it. But instead, service was cancelled with no warning. And there was multiple weeks in a row without services, prior to informing me he had stop showing up. (I was out of town for 2 weeks, when he decided to stop showing up). So by the time I got his notification that service was cancelled, it was too late. The pool had started to turn green. Really really poor communication. Now I have to pay to have someone else de-green the pool in the middle of pool season. At least now I know the pool pump is broken, and hopefully I can find someone that is willing to fix it, instead of just passive aggressively "blaming" me for turning it off during the week, when that is simply not the case.

I recently bought a house with a DISASTER of a pool. I didn't really know what to do about it,…read morestarted to learn on youtube and found the terrible condition was above my skills. That's when I turned to Yelp and found The Pool Gal (Christina and Brian) I HIGHLY recommend anyone interested in pool service to give Pool Gal a shot, they are extremely knowledgeable, capable, informative and friendly, They've greatly helped me with my pool getting it back into shape. Thank you!!

I made several attempts to call this service. Wish that I could have received a call back, after…read moremultiple messages.

We have used this service since 2019. It is difficult to reach them when the pool is not regularly…read morebeing serviced. A couple years ago weeks went by with know cleaning service and we had renters for two months while we were abroad! Perfect Pool and Spa did not return our calls or emails. No explanation or partial refund was every provided. Prices continue to rise. We expect weekly cleaning in the height of pool use but there has been a service drop over summer months. It must be difficult to recruit and keep dependable employees.

DO NOT USE PERFECT POOL!!! The owner Chris is a liar. We contacted perfect pool and spa to refinish…read moreour pool after a fire. Chris claimed he repaired and pressure tested the pool drains. After pouring the concrete deck we found that Chris lied. The pipe for the main drain was missing a 6 foot section of piping. When confronted with these facts Chris stated " We can take it to court." Another incident that all should be awAre of is his employees are not electricians. When the new electrical panels were installed by perfect pool and spa they were installed incorrectly resulting in shorted outlets in the panel. This is after we expanded to Chris we were refinishing our pool due to a traumatic fire. I had to stop contact between my wife and Chris because he was demeaning and told my wife "If you could understand basic concepts then you'd get what I'm explaining to you but you don't." He's unprofessional and a liar. DONT NOT USE PERFECT POOL AND SPA.

Adam has been a life saver; he has a great reputation allowing him to work with other companies to…read moreget his clients exactly what they need. He saved us a great deal of money! He shows up every day if he has to, to keep your pool working. We are grateful for his knowledge and doggedness to help get us what we needed without any crazy charges or services we do not need.

Adam has been there since day 1 of us owning the pool. He has always been prompt, informative, and…read moreresponsive. He has gone out of his way multiple times to ensure the pool was ready for family events and gatherings. Wouldn't use anyone besides him. He caught multiple things the pool inspector missed and rectified the problem promptly. If you are looking for a reliable, informative and passionate professional - Adam is your guy!

when we called Robert to come out and look at our pool project, he came out the next day and…read morestarted the day after that now my pool is ready to use. Looks fabulous. Excellent work, Robert thank you for all your hard work. You're amazing.

Robert is an extremely hard worker, he's finds inventive and creative ways to solve issues as they…read morepop up. This was my second time working with him, he's very knowledgeable about pool maintenance and repairs. He's rates are very reasonable and he goes above and beyond. Not many people work on above ground pools, I was lucky to find him.

Kevin has done an excellent job communicating from the start. Straightforward, isn't bothered with…read morequestions, knowledgeable, professional and the pool looks great already. Also the best price I could find anywhere and let me know where I can find the best deals on chemicals. Looking forward to getting my grandmothers pool back on track!

Kevin has been servicing my pool for the last three years ever since I moved to Mt. Shasta. I am…read moreextremely satisfied with his work. He is amazing! Not only does he service the pool water and keep it looking beautiful but he has also helped me with purchasing a new cover and teaching me how to take care of it. Also any parts that we need, he helps me buy them. I especially like how he helps with the research and comes up with options when I have to buy a new part or the cover. He is friendly and efficient and a pleasure to chat with while he does his work. I feel his rates are reasonable and that he is worth every penny. I highly recommend Kevin and his A-1 pool service.

I got a card in the mail from Pintail Pool Care and I gave them a call. He (wish I could remember…read morehis name) showed up right when he said he would and even text me 5-minutes before to let me know he was on his way. He looked at the problem I was having with my pump and system. He suggested how I could fix it and gave me the option of fixing it myself or having him come back to do the repair for me. He showed me what part I would need and even text the part to me so I could go get it and install myself. He was only there for about 10-minutes and when I tried to pay him, he said no charge because he was already in the neighborhood and it only took a few minutes. This is the type of service that deserves to be recognized! I've been running this pump 24 hours a day last year because I couldn't even get someone to show up to look at it. He came out and within a few minutes told me exactly what the problem was! All I can say is if you need any services for your pool, I would give Pintail Pool Care a call! They definitely exceeded my expectations!

Nick showed up on time and was very professional. Others who were to give estimates never showed…read more He has done everything he said he was going to do with our split pea soup pool. Nick is the best!!!

Very disappointed with our experience with Native Pools and Cory. They serviced both our pool and…read moremy parent's pool next door for about a year. Early on, Cory pointed out issues with our system including the control panel and we spent money fixing and replacing the items he told us needed attention. We trusted that if there were additional ongoing issues, they would be clearly communicated to us. Unfortunately, that did not happen. Instead of calling us and handling things professionally, Cory chose to drop both accounts by text. In that same message, he admitted the pool had been a problem and acknowledged issues with the filters and pump, and said he had "given up." Because of the poor communication and lack of professionalism, our pool has now been left in poor condition and will require additional money to get it operational again.A pool is a major investment, and this was an unacceptable way to treat paying customers. We would not recommend Native Pools.

Cory does a great job! Our pool is always clean and clear, we couldn't be happier with the service.read more