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Portillo's

2.9 (121 reviews)
ModerateHot Dogs, Salad, Burgers
Closed • 10:00 am - 11:00 pm
Updated 2 months ago

Portillo's Photos

Business Info

PORTILLO'S ATMOSPHERE

What's the vibe?
Moderate noise
Good for kids
Good for groups
Outdoor seating

Recommended Reviews - Portillo's

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Reviews With Photos

Honey mustard
Angela A.

I'd like to do this review in the style of Fleetwood Mac's song, "Little Lies". Don't let those stripes fool you, it is not a good representation of the brand. Basically, they are telling lies and they aren't sweet little lies (cue back-up singer, " tell me lies"). Portillo's in Springfield you can't disguise, no you can't disguise that your food was in the freezer too long. I ordered your kid's meal of a 4-piece chicken strips, fries, and an apple juice. I was promised non-stale fries and a kid's prize (cue back-up singer, "kid's prize"). There you go again, and I can't close my, close my, close my eyes. Where's was my prize (cue back-up singer, "my prize")? Tell me lies, tell me sweet little lies because there was no prize...it was paper hat. The worst and we are breaking up too. P.S. why is your honey mustard an icky color?

Catering table
Cassandra S.

I will say the restaurant is very big and loud. As soon as you walk in, there's typically two lines and you just pick which line to go in. This app was very friendly and took our order promptly. Then they yell it into the microphone and that's how your order is made. They have a grab and go section for cakes you can get a large one or even a slice. We had the Chicago style hotdog, which is great and a cheeseburger as well. Both were very delicious. I don't feel like the hotdog was very big and I really don't feel like there was anything that special about it. My Husband very much enjoyed the cheeseburger.

I'm door dining area.
Laurie L.

We wanted in because it was kind of late and we wanted something fast. We were pleasantly surprised. The sandwiches were yummy, good size, and the French fries salty which is what you want. Pleasantly surprised! Four stars for the food.

Italian beef, sweet peppers, Portillo's style (drenched in au jus)
Jim L.

Springfield location of the iconic Chicago staple, which we had to try as we passed through. Nice restaurant with vintage signs and accents, reminiscent of a 50's diner. Awesome menu with some new items including bowls, which are essentially bowls of meat, perfect for keto!! Italian Roast Beef with sweet peppers was spot on, Portillo's style, which is drenched in au jus. Chicago dogs were perfect..and we tried the salted Carmel shake...soooo good. For 7 of us the bill ran just at C note, but we ate like kings. A roast beef with peppers runs about $9 (peppers are an essential add), so add in a drink and fries/rings and this is a much better value than your typical fast food. They do offer burgers, which we have never had, plus Italian sausage, and a variety of salads too. We love Portillo's and we're definitely glad this extension of the franchise did not disappoint!! If there is an issue..it's identifying food within orders. We had 4 different beef sandwiches and had to open each and pass them around to get the correct one...maybe an identifying sticker would be nice?? Also, from the reviews they may have drive through issues...we are inside, so we can't comment on that, but insides was great!

Exterior
Richard S.

Look for great dogs and Italian beef sandwiches?? This is the place to go! They are doing a great job here in bringing the Chicago classics!

Kate M.

Our entire road trip was planned around a stop at Portillo's. I've heard good things from so many people. I decided I had to check it out for myself. They have the roadside diner theme down to an art. The place is full of Route 66 memorabilia. There are booths and tables for almost any size party. In true fast food style, they offer counter service. You order at the counter, choose your seat, and they call your number. There are options for just about everyone. Burgers, Italian beef, chicken, fish, salads, hot dogs, and polish sausage. We went with the beef dip sandwich with extra gravy. The beef was a little on the dry side for my taste. The burgers were juicy and flavorful. The crinkle cut fries were perfectly crisp and tender. The best part hands down were the milkshakes. We went with traditional chocolate and strawberry. We had to try the strawberry lemon cake. This shake is as delicious as it sounds. If your travels take you out this way, definitely give them a try!

Welcome
Alice K.

I was in Springfield and needed a quick meal. Portillo's was exactly what I needed and did not disappoint. I had the Italian beef sandwich and it was delicious!

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Ask the Community - Portillo's

Portillo's - hotdog - Updated May 2026

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