Summary: 3/5 Atmosphere:3/5…read moreService: 2.5/5 Food: 3/5 Value: 2.5/5 Stopped by today for "National Cheeseburger Day". I had a cheeseburger at lunch but she did not and I had a craving for a chili-cheese dog. Looking at where we could satisfy both we founded a few options and decided to give Portillo's a try. Atmosphere: It is trying really hard to be nostalgic but comes across as a very plastic version. Still, not bad that is fairly standard these days in chain restaurants. The open layout and tall metal ceilings make it loud, but it was clean and comfortable otherwise. Service: Standard walk up ordering and you collect your food at another counter. They were friendly and ordering was easy, the food was prompt. That being said, other fast food places ask whether you would your food "here or to go" or bring it to you at your table. That did not happen here, we got a bag of food when our number was called. That is below average for the industry. Food: The food was average. Relatively good, nothing that really stood out. My hotdog tasted good. I would have preferred shredded cheese on top rather than melted cheese under the chili. The burger was chargrilled which was nice. Value: Fast food has become ridiculously expensive.

What can I say about Portillo's that you do not know. Very good Italian Beef sandwich. I'm not an…read moreexpert but the sandwich is tasty. I add the hot peppers but I get the au ju sauce on the side. Otherwise the bread is to soggy for me. Others may like that that is up to you. Get fries or onion rings. I got back and forth. The chocolate cake is very good for sharing. The hot dogs are good nothing special. And they have burgers. I'm there for the Italian Beef. The service is fine order at the counter then sit down they will call your number. The restaurant is very big nice feeling inside. Drinks station so help yourself. Join their app on the phone to get good deals.

I dont like to have any pink in my patty, but also dont want it dry... so it can be difficult to do…read moreso. However, they delivered. Also, service was good; i asked for a side of extra queso for the nachos and they gave it, no extra charge.

Bad service. Out of food ordered. Food we received was barely edible. Philly cheesesteak was a…read moregummy mess on a cold hard roll. Fried pickles were over battered couldn't find pickle. Chili cheese fries, had nasty chili on them and no cheese.

Best burger I've had in a long time. The patty was nicely charbroiled and browned to add that…read moreunmistakeable backyard flavor. And the sweet potato fries were properly and completely cooked so that they were deliciously toasted, not "floppy". Nice folks; great feed. Drop in and watch the game.

I was craving ice cream and I remembered this place sold some. And it was close. The service at…read morethis place has gone downhill! I walk up to the booth, employee looks at me and walks off. Grabs her phone. I stay standing at the counter. Still nothing. I ask if she can help me with ice cream order. She looks put out. She ask card or cash? Does that matter for me to order? She moved back and forth between two counters just looking around. Finally ask for my order. 2 scoops , on a cone, of strawberry and cookies and cream. So one cone of strawberry and one cookies and cream? No, one cone with both. Ok. So cup or cone? Both scoops on one cone. Ok, and what flavor? She was too preoccupied with her phone and her friend sitting at a table nearby. Finally get my cone. Good ice cream not overly frozen. Waffle cone was fresh. $2.48. Worth the cost? Yes. Would I recommend? Yes but with warning. Will I return? Only if close by.

Super burger/sandwich place with a huge menu and lots and lots of choices. The restaurant is…read morelocated right across from the hospital and medical center. My wife and I were finishing up a medical appointment and our tummies were growling. We'd been talking about stopping for burgers when we saw Hideout Burgers. I checked out the reviews and said let's give it a try. We were not disappointed when our burgers arrived. The owners are so gracious and friendly. They checked with us several times to see if there was anything else we needed. My wife is a traditionalist. She likes her fries and a regular ole burger, nothing fancy at all. She loved the fries, and her burger was perfect. I love a good chili cheeseburger and onion rings. Oh my, when I took the first bite, I was in heaven. I had a very happy tummy. The onion rings were over the top. The rings were tender and had the perfect amount of breading. We'll definitely stop in the next time we're in the area. Thank you Hideout Burgers for a wonderful meal.

Fast casual dining spot in strip across from Methodist Mansfield hospital. Very friendly and fast…read moreservice! Great prices!! Large menu with many types of burgers & fried sides but also chicken, steak fingers, turkey (burger, club, melt), chicken fried chicken, chicken fried steaks & a couple salads. They also have ice cream & malts. Burgers are 1/2 lb and appear to be handmade! You order at counter and they give you a number to take to your table. We went around 1130am during the week. Easy parking in front of store. There were about 4 tables already eating and people picking up to-go orders. Appeared to be several regulars. Staff were very friendly and helpful. We ordered, grabbed our drinks and table, had time to wash our hands then the food was being delivered as soon as we got back to the table! We enjoyed our CHEESEBURGER (I get dry) and MUSHROOM SWISS BURGER! We wanted to try different sides so we each got a 1/2 order of a side. Now that we know the burgers are 1/2lb, we will probably split burger next time. The FRIED MUSHROOMS were great! I enjoyed the light batter. Probably met my max sodium intake for the day by the time I was done. The SWEET POTATO FRIES with sea salt were also great! They offered us sea salt, cajun, or cinnamon sugar as the seasonings! I was impressed to be given options. We will definitely keep this on our list of great burger places to eat at!

Delicious burgers and perfect seasoned fries. Impressed with how good it was. The outside building…read moreappearance does not do the food any justice.

I really wanted to love this place, especially with all the hype and recommendations I had heard…read morebeforehand. The food was definitely good, and the burgers were flavorful and made with quality ingredients. They also have a nice variety of burger options and plenty of great sides to choose from. That being said, I left feeling a little underwhelmed. The burger was solid, but it wasn't anything that made me think, "I have to come back." Maybe my expectations were set too high, but I was expecting something more memorable. The biggest downside is the price. My meal--a burger, curly fries, and a drink--came out to $21. That's wildly too high. For a fast-casual burger restaurant, that's hard for me to justify. While the food was good, I didn't feel like it was good enough to warrant that price tag. Overall, it's a decent spot with quality food, but the value just isn't there for me. I'd probably come back if someone else was paying, but with so many great burger places offering similar quality for less, this wouldn't be my first choice.

Next time use fresh grease and food! (Order the catfish basket) Customer service is awesome…read more Pulled up around 1:27 p.m (7/27) Had to wait a little bit (35min wait)... to be let down

Came back to give them another chance, and it's 12:45 and they are closed. Hours should probably be…read moreupdated

Small little place. Not a place to eat there. Drive thru cheesesteaks! People here were so nice!…read moreThe Philly cheesesteaks lacked flavor I was expecting better! It was not nasty but it was not good to say I'll go again. Maybe the cook was off that day or something. I'll give them the benefit of the doubt.

I wish I could give half stars, but I can't- so it's more of a 3 than a 4…read more The pros: the workers are super nice/friendly. I enjoy my interactions with them when I come through the drive thru. The wait time isn't that bad- less than 10-15 min. Also, it's conveniently located (to me)- a quick drive from home. The bread used for the sandwiches is soooo pillowy soft. So good. Lastly, you don't have to get out and go in. It's a drive thru spot!! You order at the first window, drive around and park to wait at the second window on the opposite side of the building. I've tried this spot 4 times within the last 2-3 weeks to get a good feel for it before writing this review. I've tried the following items: Chopped cheese Philly cheesesteak Cheeseburger Chicken Philly French fries The best thing I've had and the only thing I would return for is a Cheeseburger. It's a 3.8/5 for me-- and that's only because that's my favorite food, and I have had several burgers around the DFW area. Fresh ingredients, and made quick. This spot's saving grace. Chopped cheese 3/5. This was the second best, and I still wouldn't reorder, unfortunately. Lacking in flavor in comparison to what a chopped cheese should be. It holds heat well, though- and would be a higher rating for those whose palate aren't used to much seasonings/flavor. Philly cheesesteak 2.5/5- it's just lacking in flavor.. the cheese used tastes funny- rancid-like.....the way I wish to describe it isn't formal enough to be a part of this review. Just know that I was not a fan of the cheese's aftertaste. It does stay hot, though! Chicken Philly 1/5. TERRIBLE. Chicken was season-LESS. I tasted veggies and that same rancid cheese. The fries were the best thing on the plate, and the fries are a 2.8/5. You have the option to add on jalapeños, and I believe mushroom... That wouldn't save the sandwich. I really really wanted to love this spot !!! It seems if they would season their meat, and add maybe a special signature sauce, and change the cheese, these sandwiches would be so much better. I'll stick to the cheeseburger when I do come back. It'll be a while, though. I've spent enough time and money for now.

The burgers here are always so good. Nothing like fast food for sure. Thick patties and fresh…read moreveggies. The man who runs it is always nice and appreciative. My husband and I go at least once a month.

Nice that they have a kids menu! Kids cheeseburger is a decent size they give option for same…read moretoppings as regular menu burgers. Nice amount of homemade fries with the burger. It just loses a point because the bun is way too large for this 1/4 lb burger. Service is pleasant and attentive. Ambiance is clean, basic, I guess I'd eat in their sitting area if I had no where else to go. Always prefer to support our local mom n pops instead of fast food and chains. Come out and give them a try!