I didn't think buying a car could be this easy and painless let alone fun. When my truck died suddenly I was lost and so not looking forward to starting the process of car shopping. After all I had not bought a vehicle in over 14 years! I started off walking up and down Cleveland Ave which is a local street that has nothing but car dealerships. Most of them were unremarkable. Some even made me feel almost unwelcomed. That's when I realized that I haven't been to a Ford dealer yet. From the moment I pulled onto the lot of Porter Auto Group on Ogletown Rd I had a much better feeling. From the varied selection of CLEAN cars, trucks and SUVs, to the professional and friendly sales staff, the whole experience was actually enjoyable. And the dealership itself was setup perfect. It is well lit and comfortable. There is fresh coffee whenever you want it, more than a few places to sit and relax while you think about the car or truck you want to buy and are even encouraged to look around and take you time. I cannot put into words how clean and welcoming Porter Auto Group is. Which bring me to the heart of this place and the major reason I am writing this review. The staff. My salesman was Jamie Biggs. He was exemplary. He showed me everything I asked for and seemed to know everything about all the cars and trucks on the lot. The test drive was fun and informative. By the end of my experience it almost seemed like I was buying a car from a friend, not just someone I had just met. And at no time did he try to push any upgrades or higher priced models on me. Jamie even called me a few days later to see how I was enjoying my new car and asked if I had any questions. Well I did. I needed to know how to turn up the volume of the GPS narrator. Jamie took the time to tell me step by step how to do it over the phone while I was in my car! I didn't think customer service like this existed anymore. So if you are looking for a new car truck or SUV, I would highly recommend Porter Auto Group on Ogletown Rd. And if he is available look for Jamie Biggs! Michael Mulrooney read more

I have been actively looking for a 2005 Jeep Wrangler for some time. On March 26, 2021 I finally found her. Patiently waiting for me at Porter Ford. I lived in New York and Porter Ford is located in Newark Delaware, a three (3) hour commute. I immediately called and spoke to a sales person named Brandon Wilkerson. I could not asked for a more courteous, professional, respectful and helpful sales person. Upon getting all my questions answered, I asked Brandon to video conference me. My entire pre-purchase vehicle inspection was done via video. I requested Brandon to show me all areas of the vehicle, to include but not limited to: outside,inside, engine and exhaust. Brandon could not be more please to assist me. He even went so far as to crawl underneath vehicle. I immediately knew this was the vehicle I have been looking for. At this point, I decided to put a deposit and told Brandon to do all necessary paperwork. I told him that I was coming from New York and will be at the dealership early the next morning. I also said, that upon getting to the dealership I needed to do a live pre-purchase inspection, test drive and complete all necessary paperwork as quickly as possible. Brandon immediately told care of all the logistics. Upon getting to the dealership, I could not be more please. Brandon was enthusiastically awaiting my arrival, he even came in an hour earlier. Brandon facilitated the purchase with so ease, that I was in and out within an hour. That included the pre-purchase inspection, test drive and paperwork. I am so impressed with Brandon's professionalism and honesty. He went above and beyond to facilitate my purchase. I owned the vehicle for roughly a month now. I have to admitted I am so pleased with the vehicle. I am just as pleased and impressed with the process which Brandon provided. His timelessness made the purchase so smoothed. The commute to delaware was entirely worth it. I strongly recommend this dealership and highly recommend dealing with Brandon Wilkerson. read more

I have been going to Porter Ford for years - ever since I purchased my car there in 2009. Service has been up and down, but for oil changes, it's usually fine. However, this "multi-point check" they say they do is sketchy - because they've checked things as "OK" that were clearly broken. They are also supposed to top off fluids, etc., and I'm pretty sure that is not always done. Recently, I had an issue after leaving the shop because the driver's side washer spray nozzle suddenly stopped functioning after a simple oil change. I called them and they said to come back in. However, I did look at the hose before I returned and one end of it was broken. The functioning side was connected with a white piece. I thought it funny, since there was no malfunction prior to the oil change. Went back and they wanted to charge me almost $70 bucks to fix. No sir. Then I was told they had to order it, but maybe they had one in the back they could use, and they would graciously knock off $20. Really? Because like I said this worked fine the day before. Then it became 10 bucks and 25 minutes to install. Well, ONE HOUR later, I was told that it must have been broken for a while because there was a buildup in the hose and when they fixed one side, the air build up blew off the other FUNCTIONING spout. Which they so kindly fixed for free. Both of them. Yah, ok. When I looked under the hood after getting home, the broken one was glued back and the passenger side looked exactly the same as it did before I went in. OK, I guess they fixed it so that it looked absolutely identical to before the built-up gas blew it off. Argh!! read more

Internet buyer here... I don't line anywhere near the Porter Ford dealership. Virginia to be exact. I was a little skeptical about buying the Ford F-250 Super Duty due to the pictures that were uploaded (grainy) or leaving a deposit at first however, as luck would have it, Jamie Biggs was my salesman. He made the entire transaction super smooth and had my mind at ease in no time. He sent new pictures that addressed all my concerns and explained any and everything I asked in great detail. I placed the deposit down and came to the the vehicle about a week later. Jamie, got me a great trade-in amount for my truck over the phone, SIGHT UNSEEN! When I arrived, he pulled the F-250 from the back and let me have a few quiet minutes with it... to take it all in. After my initial salivating over the truck, there was no pressure or no salesman tactics. I knew it was the truck I needed and so did he. The rest of our time together was spent going over the AWESOME Ford Certified Pre-Owned Warranty and 'teaching' me the features of my new truck. Can you say kid in a candy store? Jamie, thanks for being a great salesman. You calm demeanor and knowledge of Ford products really went a long way. Though I was only there only a few hours, it was truly one of the EASIEST experiences I have EVER had a dealership. Thank you for eveything! I can see your name on your own Ford dealership one day. Your work ethic is EXACTLY how a customer should be treated. Thanks again. ~Nikita, VA read more

This review may seem too good to be true, but it certainly is not. I think many people, while they like the idea of a new car, hate the idea of car shopping. Well, I can tell you that I was thrilled with my experience at Porter Ford. We dealt with Tim, a sales person from Porter, after starting at another dealer. Tim found us the car we were looking for, at a great price. No one at the dealership pushed us to take a bunch of extras, although we did buy the lifetime oil change (they won't make any money on me, we keep our cars for the long haul). Erik, the sales manager was also helpful and friendly, as was Holly, the Business Manager. I could go on and on, but I'll try to wrap up. My message to my friends when buying a new car-Go To Porter. My advice to my family when buying a new car-Go To Porter. My message to my children when buying a new car-Go To Porter. Lastly, I'll just say to you-if you are anywhere near Newark Delaware and buying a car-Go To Porter. read more

Purchased a new vehicle here back in November. Not only was it the best experience I've had at a car dealer it one of the best experiences I've had at any business! Chris Mann was my salesperson and he was great. From the time I walked In he made me feel comfortable was attentive listened to my needs and explained how he can help. It was relaxed no pressure just good vibes. He really tried his best to help me. Jacob Curtis was the sales manager that helped me. He went way past above and beyond. He asked me what I was looking for and personally searched to find the vehicle I was looking for. He asked me specific details about what I wanted and found a vehicle that matched what I was looking for and also at the price I was looking to spend! They didn't try to hit me for extra money or push the price up. Everything they said they would do for me they did. Because of Chris Mann and Jacob Curtis Porter Ford will always have my business. read more

I had to purchase a New Car and I went to Chris Mann because I purchased a New Car from him in the past. I also purchased a Used Car for my Elderly Father. Right from the Get GO I told Chris I am a No Frills type of girl so Don't try to sell me on an Expensive car! Chris gave me Great advice on the difference between Buying a New Car and Leasing a New Car. I went into the dealer thinking I was Buying a New Car and using up a lot of my savings (my Retirement Fund) Chris took the time to explain the difference and I was more than Happy to Lease the Car. Chris took the time to set up my Cell phone and explain the different items in the car. I am not Computer Savy and would of had NO idea how to set it up. I have gone to Chris in the past to purchase cars and you can bet your sweet bippy I would do again and again. Chris Thank You for All Your Help! read more

For starters I was traveling from New Jersy to NOVA and in Delaware my 2013 Ford Edge decide to have a dead battery and a fuel flow problem. I googled this dealership and when i called them they were sticking to their schedule at first but after pleading my case and speaking to the manager he invited me to "see what they could do." Apon arrival they took my car right in and assets the problem. They had it fixed and on my way in just over a hour! In NOVA this type of customer service is unheard of! Also, let me say that the friendship and team work among the different ethnicities that is employed there renewed my faith in our country and reminds me that we are all here for one common goal and that is to enjoy the people we see every day and have a happy life! Thanks Guys! read more

I recently needed to have a repair done on my car which entailed a new part. When I called the parts department they said to bring it over and they would look at it and order the part. At that point I figured I'd be without a car for at least several days. When we got there, they looked at it and Lorenzo Hines in service quickly ordered the part and arranged for it to be delivered and installed that very day. So that we did not have to wait, Porter Ford arranged for Jeff and Ruth, their shuttle drivers to not only take us home but pick us up again when the car was ready. Jeff and Ruth were great, personable, and prompt. We could not have asked for better service. Thank you Lorenzo, Jeff, Ruth & and the rest of the Porter Ford Service crew. read more

At Porter Ford, Chris went above and beyond to make my buying experience easy, he spent a lot of time finding the right vehicle for me and was knowledgeable about the car's features and set up my phone in the car, automatic lights and Ford Pass. Then followed up with helpful tasks and hints after the sale and was complete. He was patient and helpful with any questions I hadand went above and beyond to make my buying experience easy. I would highly recommend him to anyone interested in purchasing a vehicle as an exceptional representative for Porter Ford and would highly recommend him to anyone interested in purchasing a vehicle. All of the people at Porter Ford were friendly and altogether made it a valuable experience. read more

Well let me start with this ,on the morning after a ice storm a branch hit my right side mirror. After inspecting the mirror the branch cracked the back of the housing . So I called the dealership and explained the issue at hand the service tech in parts stated that they could have the mirrior assembly that day. After an follow up call to notify me that the mirrior asssembly was in I asked if they could install it the service tech. stated that he would have to check a few minutes latter the tech called back and said bring the vehicle in . I met Lorenzo upon arriving checked in with the utmost professional service one could ask for with that being said . There's not much to say keep up the great service read more

This is the number one place to buy a car. The staff is friendly and helpful and you feel important while you're being helped, even on a busy day. I felt like I was the priority the whole time and Chris Mann, my salesman, worked with me instead of giving me other options. He made the deal happen, instead of turning me away. It was an amazing experience for my first time buying and financing my new car because everything was explained to me so I could clearly understand what was going on the entire time. Would highly recommend buying and trading cars here at Porter, and Chris Mann is the best salesman there. When you walk in, ask for Chris and you will not be disappointed read more

We dropped off our new Ford Explorer for it's first oil change and check. The service advisor Justin was friendly and professional. He took our cell numbers to text us when our car was ready. We left to run our errands and received a text that the work on our car was finished within an hour by their Express Team. When we checked out, we received a discount that we didn't know was available. Justin made sure to give it to us because it was available for us. We thought that was great...he was just honest. I love my Ford Explorer and will continue to take it to Porter Ford for future maintenance. read more

I've only been in the area for year and having been using Porter for service, stopped in there at 4:30 one afternoon, when my car window (2010 escape)went off tack, on one of the hottest days of the year. 3 of the service guys helped me get it closed with no charge ( thank you Justin). Purchased a 2017 Ford escape, Great car buying experience. Chris Mann took excellent care of me, making sure I could use all the new equipment in the car. (including showing me how to back in the garage with the camera). Everyone at the dealership was very helpful. Will definitely recommend it to anyone. read more

Smooth and easy - no surprises. Rob Stellfox and the rest of the team there were pleasant to work with and there was no pressure or hard sell. I just test drove what I wanted (multiple times), discussed prices/options, etc and they were only focused on doing what I wanted to do. I appreciate that and definitely made the car buying experience better than I've had in the past. Also of note, the employees involved stayed pretty late on the night before Thanksgiving with no complaints. If you want to look at a Ford in the northern Delaware area, definitely stop by Porter. read more

Man 5 stars. I don't buy cars I buy customer service. There wasn't a time I felt rush. When I got there it was about the car being comfortable for me although I wanted it. Next, they made me an offer I couldn't refuse. Lastly, they cleaned her up and had gas. From Roy, Jacob, Justin, and the Finance Guy(sorry I tend to forget the guy who shares the extra charges with me, just playing) were all uber professional. Man, if God needed a car I'll tell him go to Porter Ford first! - Tim Dodge Challenger read more

ernstmary45@yahoo.com I recently purchased a Ford Focus and my salesperson was Jill Porter. I was treading purchasing a vehicle since it had been 14 years since I had previously done so. Jill made the experience so much easier than I had ever imagined. Was very helpful and answered all my questions and concerns. Would recommend Porter Ford for sure. I also note that while I had to wait a little while Jill finished with another customer, another salesman stepped in and helped move the sale along. read more

While recently traveling from Syracuse, NY to NC our Ford Edge died on I 95! Luckily we were towed to Porter Ford quite quickly and they worked us into their schedule soon after our arrival. They offered to shuttle us into town to have lunch while they diagnosed the problem and were able to replace the throttle body promptly. We were back on the road within three hours and quite thankful to have landed in the competent hands of Porter Ford! They went above and beyond !! Lloyd D read more

Second car I bought from Porter (1st 2013 Escape, recent purchase 2016 Edge Sport). Salesman was Chris Mann. Good guy, made both experiences pretty painless. Have had no problems with older Escape. Service department very friendly and helpful. No appt required for oil changes. My only issue with the recent purchase was the trade-in price on my old car, but I think this is typical for any dealer. I could have gotten more if I sold it privately, but didn't want to deal with it. read more