Review for Carol Heyse at Martin Honda, Newark, DE I've been a loyal Martin Honda customer for decades, and every experience has been exceptional--but my recent purchase of a 2026 Honda CR-V EX-L with Carol Heyse was truly outstanding! Carol went above and beyond to make the process smooth, transparent, and enjoyable. She located the exact color I wanted before my visit, saving me time and stress. Her expertise was second to none, and she made the transition from my old CR-V to my new one effortless. Carol's professionalism, compassion, and attention to detail turned what could have been a routine transaction into an exciting and fun experience. If you're looking for someone who truly cares about your needs and delivers top-notch service, Carol Heyse is the person to see at Martin Honda! -Joyce read more

Received notice recently that this review was "flagged" as possibly being the wrong dealership. It was not, I meant every word I said and this experience was with this particular dealership located in Newark, DE. I'm going to assume that complaint came from them. Here's a text exchange from their dealer, in the spirit of transparency. read more

Martin Honda - Car Dealers Near Me - Newark, Delaware

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Terrible car buying experience. We were rushed through the process and brought the temporary tag before even agreeing to a price. Our salesman tried to pretend he cared and say good things about my son. In the end he didn't do his job and definitely didn't listen to his customer. He made up excuses and lied about costs. Use a lot of caution when going to this dealership. read more

I honestly can't believe the experience I just had with Chris in the service department at Martin Honda in Newark. Let me be very clear--this is a HONDA dealership. The brand built its reputation on reliability, longevity, and cars that last forever... and yet I was basically turned away for having a Honda that has actually stood the test of time. I called in to schedule a simple tune-up for my 1995 Prelude--nothing crazy, nothing out of the ordinary--and before I could even really get into it, Chris hit me with a rude, dismissive tone and told me they "don't work on cars that old." Excuse me? Since when does a Honda dealership refuse to service a Honda... for being a Honda that lasted 30 years? That's literally what the brand prides itself on. There was zero effort to help, no suggestions, no alternatives--just a flat-out no, delivered with an attitude that made it feel like I was wasting his time for even calling. It wasn't just unhelpful, it was flat-out disrespectful. What makes this even worse is how quickly that excuse fell apart. I called Union Park Honda right after, and without hesitation they scheduled me for an appointment this Thursday. No attitude, no excuses--just actual customer service like you'd expect from a dealership representing the Honda name. So let's be real: this isn't about the car being "too old." It's about poor service, lack of professionalism, and someone who clearly doesn't care about the brand they represent or the customers calling in. If this is how Martin Honda treats loyal Honda owners--especially ones keeping these cars on the road decades later--that says everything you need to know. I won't be calling back, and I definitely wouldn't recommend anyone else waste their time either. read more

Service center was fast for a recall notice, oil change, & tire patch! They even accommodated my expired oil change coupon. Thanks Dan! read more

Have been going to Martin Honda for maintenance since purchasing a 2022 Odyssey. We were in for routine service July 21st and had a very unplesent experience which we complained about to the service manager, dealer manager and actual owner. We have received not one acknowledgment from anyone. THIS IS HOW THEY TREAT LOYAL CUSTOMERS !!!!!!!!!!! Below is the email (s) we sent. The service manager Mr Corvino The dealer manager Mr. Rockwell The owner Mr. Lustgarden We were in for service on Monday, July 21st. That same day I sent the following email to the service manager regarding our disappointing experience. To date, I have not heard from the service manager. Yesterday, my wife received a text from Nicole of the service department wanting to confirm that they provided an excellent experience. My wife texted her the email to Mr Corvino. To date, we have heard nothing from her either. Begin forwarded message: Dear Mr. Corvino. My wife and I brought our 2022 Honda Odyssey in for A12 service this morning at 9:00 and were written up by Douglas Brilhart. Since we purchased our new Odyssey we have had it serviced exclusively at Martin Honda because of your updated customer area and cordial and efficient associates. We always agree to wash after the service and did so today. Each time we have had it serviced the drivers seat had been moved and we had to go about adjusting it which had become quite an annoyance so we specifically asked Mr. Brilhart to request that the drivers seat NOT be moved and he said he would note it on the work order. When the Odyssey was returned to us the drivers seat had been moved. In addition, there was a smell of gas/motor oil inside the Odyssey and there was greasy finger prints on the drivers side panel. When I complained to Mr. Brilhart his response was "Well, I noted that the seat should not be moved on the work order". When I asked who I could complain to he just shrugged. NO I'M SORRY. NO APOLOGY. NO LET ME CHECK INTO THIS. NOTHING. In addition the Odyssey was driven exactly 2 miles after we left it with service as I cleared the counter. How do you account for it being driven 2 miles? We are VERY UPSET and VERY DISAPPOINTED that we were treated like this. We used to go to Union Park Honda for service with our previous Odyssey. We now need to reconsider our decision to switch to Martin Honda. In addition, we came in for the A12 service. Can you please confirm what filter was changed? When we checked in, Mr. Brilhart told us that they may not need to change the air filter. The bill states that a filter was changed but it is not clear whether they did an Oil Filter and/or an Air Filter. read more

Twice I have tried to service my car here. First time they were to check battery and do their multi point check up on other parts of car. They sent me report that the battery has failed and then just decided they didn't want to do the multi point checks on the rest of the car. Left message with service manager to inquire about it and she never called back. Second time I made appointment for transmission fluid change. Brought it in and asked could they first check to see if the fluid is old and it's safe to change. They said that's a different service with charge and need a different appointment. This place is a waste of time. read more

The Martin Honda is a horrible service center to take your car to get it fixed! I got phone call from Nicole to make a schedule for the fuel pump recall that they had me wait nearly 2 years and I set it up. The date of the appointment later that day I got phone call and I have been told that my fuel pump was cracked so they can't perform the recall and asked me to pay $920 for the cracked fuel pump which didn't happened before I took my car there. I called my local mechanic who did several diagnose before and recent one was two weeks ago and he told me that there wasn't any issue with the fuel pump at all and next day after it took my car I filled up my gas and the fuel tank sensor was acting up and was showing empty tank when I just filled it up so they didn't only messed up my fuel pump and also my fuel tank sensor. So I called Nicole and confronted them about this and told her that most likely their mechanic messed up my fuel pump. Nicole and Martin Honda didn't take any accountability and didn't want to fix the issue they caused. This is very unprofessional and I will take legal action against them for they did to my car. If you don't want your car get messed up by them don't go to them. read more

Recently moving to Delaware, you'll need a reliable service center to take care of your car. With their recent relocation to their new spot, this review is centered around their Service Center. Stopped in yesterday to get a standard oil change. With a recent trip to WV and elsewhere, my poor Honda Accord; Eva needed some tender love and care. Booking an apt was easy online, as with anywhere the earlier that you book the better options you'll have. With my appointment I was able to get my Saturday spot locked down in the afternoon right as I was getting off of work. I pulled into the freshly constructed Service Center that just finished a couple weeks ago; you could still smell the fresh coat of paint and was looking to see if their service matches their shiny floors. I was greeted by the attendant that made checking in easy. With one last farewell to Eva, I proceeded inside where I worked with Melanie to give me the news on the work needed to be done on my Accord. I will say that I am not car savvy and it was nice to have Melanie walk me through the different alerts that came up for my Accord. I realize that there are very few things that you want to chance and your car; the means to get to places for pleasure and work is not one of them. The service was pretty seamless with Melanie communicating with me through their messaging service, letting me enjoy a well earned lunch after work while I wait. We had talked about possible concerns that arose during their inspection of the car, just putting small things on my radar for next time like my sparkplugs and thread on my tire. Price is always important but what is more important is working with a team that will educate me in this area and give me their recommendations that are in the best interest of my car and my wallet. Always check their website out as you could be able to save a few dollars with your service, they had a special on transmission services. In about 2 hours, my service was complete and I was checking out with Jodi, their checking out service and cashier. With tire rotation, transmission fluid changed along with the oil service that originally brought me in, Eva and I were ready to head back on the open road...to go home after a day at the office. read more

Martin Honda - First time at the new service center. - Car Dealers Near Me - Newark, Delaware

The dealer thought it was a good idea to let a very inexperienced mechanic fix a leak. Not only did he never fix the leak but broke the water pump. read more

Buying a new car is never an easy process but with the way new automobiles have been with shortages, it's been nearly impossible to find what you're seeking. Martin Honda had exactly what I was looking for in a car in stock and sales rep Mark Tribuani did a fantastic job not only getting me into the vehicle of my choice but in a timely manner! The quickest buying experience I have had! Mark is outgoing and a true professional who's enthusiastic and knowledgeable. Highly recommended dealership. Thanks for making a customer for life! read more

I have been having trouble with my Accord's Collision Mitigation Braking System (CMBS). After some time (about 1 to 2 hours) of driving under Adaptive Cruise Control (ACC), the CMBS would shut off and the also the ACC with it. Then I would have to pull off the highway, shut off the engine, and restart it. (This can be dangerous.) The error message clears, and allows continued driving, with ACC, for another 1 to 2 hours, until the next CMBS failure occurs. My Honda dealer wanted to keep the car, to reproduce the failure. Since driving the car for a hour is not feasible, the dealer suggested I go to the nearest Honda dealer when the next failure occurs and show them the error message on the dashboard. This requires that the engine be kept running, since shutting off the engine clears the message. I took the car to Martin Honda, in Newark, Delaware, where I was met by two "valets" who were to accept the car while I checked in with the service representative. One valet was training the other. BTW, the trainee did not have a pen, to write down the car's mileage! (He said he had one in the car.) I told them, not less than three times, not to shut off the engine. The error message would vanish if the engine were not kept running. They replied, each time, with some lawyerly words about how, as valets, they were not to give customers any technical advice. I didn't ask for any! I saw the Assistant Service Manager, and explained the situation. He said there was no one available to look at the car. All his technicians were booked. I needed an appointment. I told him it was not possible to make an appointment for a resolution of this type of intermittent failure. I also told him that it was not necessary to fix the problem, or order any parts. I just wanted him to identify the cause. The fix could occur later, with an appointment. A simple scan, in the presence of the error message, was all that was necessary. I was getting nowhere with the Assistant Service Manager, so I went out to retrieve my car from the "valet' and the "valet-in-training". They had parked it and shut off the engine! The next time the CMBS failed, I took it to Autonation Honda, in Ashburn, VA. They didn't have any valets. I spoke directly to the technician, who scanned the engine, and found that the CMBS software needed an update. The scan took about 10 minutes. The update took another 30 minutes. I was in and out of there in less than 45 minutes. No appointment was ever demanded. Martin Honda gets just one star. (Zero stars are not an option.) Autonation Honda gets five stars. read more

Martin Honda - 2018 Honda Accord CMBS error message - Car Dealers Near Me - Newark, Delaware

I bought a Honda CRV/Hybrid Sport L from Martin Honda in Newark, DE yesterday. Everyone in the process were very accomodating as I am 72 years old and a fuzzy customer. This group certainly shows they put the customer first. read more

I spent 6k getting my car serviced. I plan on keeping it another 100 miles. Which based on 3 different mechanics is a very realistic goal. Within 12 hours of driving off the lot another issue arose. , it was in the same area the initial work was done and would be an additional 2k to fix. Martin Hondas response was that's really unfortunate but it has nothing to do with the brake area that was fixed, it's a completely a different brake area. Right. I wish I had read these reviews which are very poor prior to taking my car in for service . I will not be back and warn others to be aware that this company scams people. read more

I was recently involved in an accident and my car was totaled. After visiting several car dealerships and being completely ignored (even the dealership where I had bought my previous car). I walked in the front door and immediately I was greeted by my future salesman Mateo. He quickly got me settled in and helped me find the car of my dreams. Also his boss Michael was friendly and helpful. I was buying the car with cash. It was extremely busy, so the had me go over to the used car finance department and process the final paperwork to give me the quickest way possible and I did not have to wait. I will never go anywhere else to buy my Hondas in the future. Well done guys! read more

Martin Honda - Car Dealers Near Me - Newark, Delaware

If I could rate them less than 1 star I would. Car has been at collision center for 1 1/2 months. no follow up call ever comes, no supervisor ever calls you back, the office rep is rude, they had the "wrong car pulled up" several times, it was an absolutely horrible awful experience. I would absolutely NEVER recommend taking your car there. You're better off taking it to someone off the street. Horrific customer service, if any service at all because they never call you when they say they will. The car sat "unnoticed" for weeks, if I hadnt called them myself for an update, it would still be sitting there unnoticed without any repairs being done. The worst experience I've ever had. read more

My son bought his new Honda Civic here. Mark Tribuani is an excellent car salesman. We shopped online for a car, and Mark matched the price with a great offer from a Pennsylvania dealer. We just called Mark today about the car and my son picked up his new Civic tonight. My husband test drove the car and we plan to get Honda Civic later when one of our cars finally breaks down. read more

Martin Honda - Car Dealers Near Me - Newark, Delaware

Tl;dr : poor communication, poor customer service, don't take your car here In early 2023 my car broke down on the side of 95, I had various mechanics take a look at it. When it became clear that they had no idea what was wrong, I had it towed to Honda to have them fix it. I was informed that full engine would need to be replaced. Near the end of the repair, they reached out to inform me that the clutch was 85% used up and that they would be replacing it as well for no additional cost while they were still in replacing the engine, but that it would be some additional time as they located a clutch. I picked it up in September and did not think I would have to worry about it again - at least not for quite some time. Unfortunately, Martin Honda did not live up to what I expected from the Honda brand. In March, the car once again broke down on the side of 95 with my baby in the back seat. After communicating with my ST from the previous repair, I was awaiting a message back about what kind of warranty I could expect since the clutch was the issue and had just been replaced in September. After several weeks of waiting, I had the car towed to Honda to get a faster response. I called that Monday to check in and see what could be done and confirm that the repair would be covered. The individual I spoke with told me that they had not done anything with the clutch and so it would not be covered, and when I responded that I had the message still that stated the clutch was being replaced, he told me it would be better to wait until the next day when my original ST would be in. The next day I received a message from the ST stating that the repair would be $3,419.51. I spoke with him was told again that the clutch was never replaced. I said I had a message with his name signed to it stating that it would be, and he said he would investigate and call me back. When I received a call back he said that I was correct and it had been replaced, that they would need to take the transmission apart to investigate the current issue and that if it was mechanical failure, it would be their responsibility but if it was not I would have to pay $999 for the transmission labor, plus the repair costs. They also finally realized that I was without a car and offered up a loaner free of charge while my car was in the shop. I tried to follow up 2 days later to get an update and was told my ST was not in, I was transferred to another one who told me that my original tech was there but on the phone and that he would call me back. I ended the day without hearing back and without an update. On Monday I called and was told that my ST was not in until the next day, I requested a call back ASAP. The next day I got a message with excuses about having tried to call me twice on the previous Friday (I had no missed calls). They once again told me that I would be paying for the repair - around $1500 - and that it had never been replaced in September. I asked why this was my responsibility if they had said they were replacing it in September and did not, and was told that this was a "valid response" and that they would get back to me. Later that day they asked if I was okay with aftermarket parts, and I said I was. They said it would have the same warranty and that they were attempting to "minimize financial loss" when I asked if they were still expecting me to pay for it. The next day I got a message saying that it would be $1380 for the repairs since the parts were not previously paid for. I tried to call 3 different numbers and got no answer on 2 of them, but on the third was told that the ST was on with another customer and would call me back. 2 hours later I had still not received a call and messaged asking for one. When the ST called he said that he had never said the repair would be covered, I requested a supervisor. Marc, was rude and repeatedly interrupted me to tell me that I was wrong about the repair originally having been free to me - he kept cutting me off to say that they had only ever said the labor would be no charge, ignoring me saying that I had the message that said it. He finally told me to send the message and they would take a look. I received a call back with Marc saying the repair of the clutch would be covered, but not the additional parts(which is fair, the other parts were not mentioned prior). I never received an apology for the rude treatment on the phone with Marc, the whole 2nd round of repairs took a month to resolve, and I'm not entirely convinced they didn't sabotage something else in the car out of spite. Upon picking it up I also noticed that the price I agreed to for additional repairs did include labor despite them saying the labor would be free of charge. I have owned 6 Hondas personally in my life and I am honestly questioning ever owning a Honda again if these are the types of people I can expect to deal with. Save yourself the headache and the risk, find anywhere else to take your car. read more

DO NOT BUY A CAR FROM NEWARK MARTIN HONDA. Me and my sister came here to look at a car right before closing, she found the perfect car in her price range and we test drove it. There was only one car here that she would've been able to get as a college student on a fixed income. We told the guy that our parents were coming from over an hour away to help her so that we would schedule an appointment for the next day at 1PM. He calls my sister that morning and asks if she could come earlier because someone wanted to look at the car, as we already explained our parents were coming from an hour away, she said we couldn't, but we would be there at 1 as discussed. After our parents drove all that way, the car was SOLD when they got there. He claimed that someone else sold the car which we feel like was BS because they were sitting AT HIS DESK when they got there. They should've left then but given the situation of which she really needed a car, they proceeded to test drive another one that was significantly higher in price, but was really the only option. After asking for pricing, he proceeded to tell them he could get the car to an affordable range of about 400$ a month, his manager comes over and states he doesn't know why he was giving us numbers because the price was upwards of $600 a month. As they are still discussing the price, they had SOMEONE ELSE test driving the car she just got out of and were still discussing pricing for. They do bad business, they lie and don't communicate and don't care about the customers, but about the money. Bad experience would not recommend at all! Thank God we went to Honda at union park in WILMINGTON, they apologized for the bad experience we received and put a car on hold for her of which was cheaper, bigger and a better deal in the end price wise! She was able to pick it up the next day. Everything happens for a reason! Thankfully my sister got what she needed after how upset she was over all of this. read more

needed new wipers and brakes. they claimed the Honda ones had been removed and that they would need to charge for new inserts. two days later I'm back in for lights on my panel- they're going to charge me $140 for the diagnostic. sitting here waiting and I hear a service person tell another customer the lie about the wiper. scammers. read more

The Honda Martin Service center works very hard to achieve excellence. Their new location is more spacious with a very nice waiting area (free coffee, TV, wifi, plenty of electrical outlets). It's located adjacent to a WaWa in case you get hungry while waiting for your car. I wasn't there for long. Took their free and friendly shuttle service and got a ride home. Shuttle drop off and pickup is also available to Main St. The repair shop really made the extra effort to cover repair work under my Honda warranty whenever possible. They properly diagnosed and handled a very complex repair job and sent me helpful text updates. I bought my Honda CRV at Martin Honda and have used them for everything except new tires. This is a first class dealer and has earned my trust. read more

That one star is too much for them. They messed up my tire , broke the vent clip. I bought my car from them and was going to them for all services for the past 8 years. They really do not care about their customers. read more

Awful service on a lease, arrogant and think they are 'the only game in town' Avoid at all costs, would give -10 stars if I could. Just not trustworthy at all! read more

Did a horrible paint job on my Camaro. It was like they painted dust into the finish.

Bought brand new civic with a total coverage warranty and within 2 1/2 months I got a flat tire. Honda was so booked they couldn't get me in for over a week. Had a blowout on 95 with my donut. Finally went to my appt and was told warranty covers defects only. I understand manufacturers warranty but if I paid thousands for an extended warranty why the hell wouldn't the tires be covered. Icing on the cake was the attitude of the service dept. They could care less about my situation so I went up to the dealership. The older man sales associate pretty much had the look of "well you bought the car miss and we have your money we could care less at this point." Zero courtesy and I felt like I was a nuisance rather than a customer who just spent 20,000 less than 3 months ago. Super disappointed in a business that claims they love their "family". I should have went to Concelli Honda in Pennsylvania. read more

I must say that i was treated like a queen dealing with Martin Honda. I never expected to walk out driving the car of my dream. Mr. Kenny went above and beyond to make sure i left feeling happy and well treated. Mr. Kenny is truly an asset to Martin Honda used car dealership. His type is hard to find. He is very committed to his job. I will recommend all my friends to seek out Martin Honda if looking for a great deal on cars. Way to go MARTIN HONDA!!!!!! Sincerely Patricia Hill read more

Shawn and John Price hooked us up! Our car broke down and had a faulty part. These guys took care of it and were so thorough and charming. We are from CA on tour with our band (KOLARS) and broke down on our way to NY. Thanks to these guys we can make it up to Boston to visit family and finish the rest of our tour. Don't know why there aren't more great reviews. This was by far the best experience we have had at any Honda dealer repair shop in the entire country. Thanks again. Also everyone we encountered working there was helpful and friendly. read more

They DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL. Read on for details and decide yourself. I took my Civic here for servicing, oil change and couple of other things done. Soon after I picked up the car next morning and went to office I saw "Check Emission System" light on. I had never seen this before and my car has no other issues. But just after the servicing at Martin Honda it came up. I called them to get it checked and got the appointment date after a week, when I went there they mentioned that they would charge $100 just to check it as if I am a new customer. I told them that it happened after I got the work done by them, it is definitely caused by what they did thus they must check it free of cost. But then I realized they don't care about their customers and I came back without getting it checked. Next day I called and spoke with their supervisor and he asked to come see him. I went there again and he said we can just do basic check to see it is caused by what they did, but to further check it properly I would have to pay $100. I said at least do the basic check, within 5 minutes he came back and said it's not caused by what they did (wow pretty quick, not sure if they even checked anything) and they would charge me to diagnose it. I asked the supervisor why the "check emission system" light went on just after the servicing; he said it could be coincidence. I would never ever go to this place and suggest the same to everyone, even though they are offering free oil change. They DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL. I always thought that it's better to go to Honda service center instead of going to Pep Boys or so, but I was wrong. I was in fact planning to purchase a new Honda CRV from Martin Honda. But good that I got this lesson. Now I will not go to this place even if they offer the best deal around, will better go to other Honda dealers. I went to their website to leave my feedback, but when I wrote "Highly dissatisfied" their website didn't allow me to post that saying "content is spam-like", what non sense. It leads me to think that all their good ratings and reviews are rigged. read more

Martin Honda - Card dashboard showing issue. - Car Dealers Near Me - Newark, Delaware

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Getting lots of warranty renew calls but not sure if it's the same company

After my insurance was able to create an estimate for my car that was side swiped, I was able to call Martin Honda Collision right after and they were very responsive. I went in the next day to schedule an appointment and they explained everything very well. Although they took a little longer than they said they would in my vehicle, they were still able to finish my car within the same week. My car now looks great and I couldn't be happier! Great service and great collision center! read more

Nov 03, 2020. Masters of the no appointment oil change. In and out in less than 30 minutes at a cost of $47.95. Staff was super polite.

This review is just for the dealership, not the service department. I started out looking at several dealers in the area for various vehicles, and the only salesman who took a real interest in my search that I was able to negotiate with and build a relationship with was Ken Kazarian from Martin Honda. From the multiple test drives and questions and financial discussions, Ken was very pleasant to work with, a far cry from the salesman horror stories I've both heard and experienced. Everyone else at the dealership was also very polite ans easy to work with. Minus one star for the finance department being short staffed (but pleasant) and for not having an owners manual in the glovebox. Apparently they prefer everything to be online, so I just ordered one for free from Honda. read more

Purchased a brand new Civic at Martin Honda July 2018 and have had it serviced regularly, according to Honda's Maintenance Schedule, at Martin Honda ever since. On Saturday 6/27/20 the car would not start, left me stranded and I had to get a ride home. The car is less than two years old. Called Sunday and talked with reservationist Arianna, told her the car broke down and asked about having it towed to Martin to be repaired. Arianna told me there were no service appointments available until Wednesday. When I explained how I felt that the car I bought at Martin and had regularly serviced at Martin had left me stranded and now Martin was telling me they couldn't do anything for 4 days Arianna said she would send a message to the service manager Ivan Loi to see what could be done. Ivan Loi, nor anybody at Martin, has ever contacted me. I had the car towed to another garage and where they told me the battery died. The battery didn't last two years. read more

Carol Hayne Best Sales Rep in Honda ever. I got 6 cars from Martin. From service to the process of buying a new car was exceptionally good for me and my wife. Carol is always very helpful and directs me to the better options. I had a little bit a bad experience when I got my used car but it doesn't matter now because it has been long ago. Thank you Carol for everything read more

Martin Honda - Car Dealers Near Me - Newark, Delaware

I started out looking for a preowned but found a 2018 with interior and exterior colors that I wanted. Didn't want gray, didn't want beige, didn't want any combination that had either gray or beige! The car is BLUE with black interior. Aces! Shari Godwin is a master at "get er done" as well as a princess. She gave me a great price and arranged financing. I couldn't be more pleased. read more

I just recently purchased A 2022 sonic gray Honda and i love it and I'm getting all kinds of compliments. Alex was so good with communicating With me and help me through out the process, he was very kinda and knowledgeable on everything i asked. Even after driving off the lot he was still helping me and i appreciate everything he have done for me read more

Junior Santiago goes ABOVE AND BEYOND for his customers. I'm a young professional and had owned my 2001 Honda Civic for over 10 years. He found me a great deal on a 2014 CR-V, made sure it had everything I needed, helped me negotiate the price- SOLD! A month later when my temporary plate was expiring, he DROVE to my work and put my license plate on the car for me since I didn't have time to come get it! Wow!!!! Absolutely amazing. I highly recommend this place and Junior specifically. read more

Ordered a car from Martin Honda early April. Placed deposit and was told end of May. End of May comes was told car is built and just waiting on shipping to dealer. Mid June, no word on shipping so reached out and was told now its due in August! I get the chip shortage but clearly they were not accurate in their timings nor completely honest with me. What I can't understand is that once I asked for my deposit back they did not even push back or ask how to keep me engaged. That tells me all along they were not interested in keeping my business. read more

Came in to get a simple A/C diagnostic test because my 2017 Civic's A/C broke again for the third year straight. Customer service can be summed up as rude and unprofessional. On top of all of that, they somehow messed up a screw or clip for the floor pan of my car. Instead of taking responsibility for it, they just said "we didn't touch it". I now have a damaged floor pan - all thanks to the incompetence of this place read more

I had a great experience at Martin. I had a nice test drive, and I got a great deal and Walt Goodman was a big help. All of my questions were answered, I didn't feel pushed into anything, and I got the exact car that I wanted the same night I went into the dealership. The last time I got a car I felt like I was signing my life away, but not this time. I'm very happy with my new car and I look forward to continued business with Martin! read more