First of all, when I was in an accident and called for service, I spoke to an assistant who handed…read moreme over to Nick, who was very understanding, had me send him photos of my car and sent someone to tow it right away. At the shop, Nick explained everything thoroughly and I knew my car was in good hands. When the repair job was complete, I was updated via text message and was even offered an option to save me a few hundred dollars by foregoing a hood painting since the colours were slightly off. When I finally picked up my car, I once again spoke to Nick, who explained how difficult it was to find parts for my somewhat antiquated car, but to give a call in a few weeks to see if the there was any news and so they could repair a hole in my bumper as opposed to replacing the entire thing which was already a challenge. Any questions or concerns I had were immediately addressed. Nick was very professional and personable at the same time and even gave me a sizeable discount on my bill. I highly recommend using this shop!

Needed an immediate repair of travel trailer water/toilet system. Contacted RV Repair and they…read moreprovided very timely/efficient service. Had me on my way in two hours. Very professional and reasonable in price. Provided service within 24 hours of my service call. March 2025 Jim C

Brought my Class C Motorhome in when the fridge decided to quit and needed to be replaced/repaired…read more Tom gave me several options to choose from (new, used, repair, etc) and a price and timeline for each. Tom was able to get a new fridge at an amazing price and had it shipped to his place the next day. The day after that, he was calling for me to pick up my RV. I could not be happier!!!! I will be back once camping season nears an end to have my roof repaired. Won't go anywhere else. Wish I could give 10 stars!

Great job definitely worth the $30 car wash fast and great work. I'm very serious about cleaning my…read morecar. I wash it at least every two weeks by hand and this place is definitely highly recommended. Will definitely use them again in the future. I recommend them. Anthony did a great job.

Our Chevy Tahoe--with less than 30,000 miles on it--experienced a total failure of a known recalled…read morepart, leaving us completely stranded on the side of the road. Because the vehicle was technically out of warranty, I contacted the sales department, who directed me to the service department. After extensive discussions, the service manager agreed to reimburse us for the $400 repair cost. I waited over a month for the payment to process. During that time, a new manager took over the service department. Following another round of tedious back-and-forth, this new manager informed me that they would not honor the previous agreement. It is completely unacceptable and shameful for a dealership to renege on an explicit commitment made by its leadership. We are now unfairly stuck with the repair bill. When the time comes to purchase our next $70k SUV, it will absolutely not be from this Chevy dealer.

Great service! Very happy with everything. Was a customer with Williams for years the transition…read morewas great no problems at all they even honored a warranty no problem

I had an awesome experience with Dealcom Dom he was straight forward and he helped me out and he…read moretook me on the qx65 tour. Thank you hertrich of Newark

You can't give a quote over the phone. I'm not a child or stupid. If a separate Nissan service…read moredepartment in a different state told me I need to get a part replaced why is it so hard to find a quote for the part and labor? I'm not paying twice just to hear the same thing. If you need to call your sister dealership to confirm what they told me do that but don't play me for dumb so you can get me in the door quick $200 diagnostic test.

George was the first person to be honest with me about my car in 2 years. I had an accident two…read moreyears ago with severe damage to a brand new 2017 Subaru Forester and my car was fixed extremely poorly by a different collision shop in Chester. It had been having many problems since then and a lot of weird creaking noises coming from the back end where it was hit. I have taken it to multiple shops since then and everyone said it was fine and sent me on my way. I finally took it to George at Artistic Auto Body and he literally took me under the car and took pictures of what was going on and opened my eyes to all the obvious damage that still existed, among potential safety issues. Not only was he honest, reliable, and knowledgeable, but he also took it into his own hands to speak with the collision shop that did the horrible fix initially. He got them to cover the ENTIRE cost, when my insurance company told me they would not pay. While the fix was going on and the car was being taken apart, he found other issues from the initial accident and added that to their bill, all while keeping me informed and explaining to me everything that was going on and all of what was being fixed. He also noticed that my spare tire was missing (the initial collision shop didn't put my spare tire back during the repair- absolutely ridiculous), so George was able to get me a new one for a cheap price. I was expecting to pay for the tire at least, but he gave it to me free of charge. My car came back to me clean, and in great condition. I feel significantly better knowing my car is now safe to have on the road without all the damage that other collision shops and dealerships chose to ignore. George truly went above and beyond to help me and completely changed my outlook when I was really starting to think I would have to trade in my car. I can't speak highly enough of the entire staff I encountered. I would 10/10 recommend it to anyone in car trouble. If your car was towed to a different shop, I would pay to have it moved here- it's worth it!

They left the hood of my Acura more damaged then when it came in. Their service manager Ben is a…read morereal piece of work. Lied to me multiple instances then asked me to pay over $1500 to have my hood repainted again at my own expense after they 1st said they would fix the issues under their workmanship guarantee....which is absolute trash. Ben initially took responsibility and said compound likely stuck to the hood...which didn't make much sense. I have pics prior to this...before Rocco's work and there were no big spots of missing paint like this. They charged me for a hood and fender repaint. I know they can do good work but I guess it's a roll of the dice regarding who you get. Hey Rocco's...any interest in honoring your workmanship guarantee?

I first contacted Mike's shop based on word of mouth about good local family-run auto businesses. I…read morehad passed by this place many times without giving it a second thought. I have a later model Ford Maverick, and up until this point, all service had been performed at the dealer. Knowing that I needed new tires (and not wanting the OEMs), I reached out to Houser's and spoke with Mike, detailing what I wanted. Mike communicated effectively and promptly, and he didn't try to pressure me into something else because he could tell I knew what I wanted. We made an appointment about two weeks in advance, as he had to order the tires from a supplier. Mike managed to find the tires cheaper from a different supplier and even found a rebate for the set from Cooper Tire. Bonus! I arrived about 10 minutes early, and they started about 10 minutes after the appointment, which I didn't think was bad at all. I had set my expectation at 90 minutes out the door. About 80 minutes after the start of the appointment, I was ready to roll. The only thing that made me apprehensive was how packed the lot was and the difficulty finding a spot. As Mike stated to me, if you can get off the road (Baltimore Pike), you are good. Seeing the sea of autos on the lot gave me a little anxiety before I opened the door. I thought, oh no, I am walking into a situation where the shop is slammed and I'm going to be here for 3 hours! However, the fact that I didn't have an extended wait time tells me that Mike is managing everything very effectively. The waiting room was comfortable and empty, but occasionally a customer would come in. Mike dealt with their concerns in a friendly and speedy manner.

________________________________________ Tom W hit the nail…read moreon the head! On March 14th, 2024, Hauser sold me two Uniroyal Tiger Paw Touring tires for $176 each (they're $99 from Pep Boys, a 177% markup), and I asked them to put them on the FRONT of the car. On August 9th,2024, they charged me $160 to install two tire pressure sensors (they're $20 each, a 400% markup!). During the sensor installation, they put one of the NEW tires on the REAR of the car. They need to look up the term 'ATTENTION TO DETAIL'. Now I have to pay someone else to move the new tire to the front of the car to FIX THEIR WORK. They also scuffed the paint on my truck installing 4 new tires, again at almost 200% markup. Each time I took my vehicles there, I provided written instructions on the service I wanted. They have never done everything I asked for, but they always sold me something I didn't need with a huge markup. Apparently, they're too short sighted to realize that they can only PRICE GOUGE their customers once or twice, then we get smart and find someone who isn't so GREEDY!

I had another awesome experience at my favorite Hyundai dealer in Delaware and Alex Nichols took…read moregood care of me and he was straight to the point. He is the man to work for and he gave me a vehicle tour of the 2026 palisade calligraphy abyss black and I'll definitely go back again and work with him.

worst dealership service department I've ever been to. Dont allow you to make appointments for…read moreroutine service have to us express service. Online it says express service open till 6pm but actually they only open till 5pm which means they stop taking cars at 4pm. Showed up at 4:05pm for oil change and was told can't do it. Makes it impossible for anyone who works a normal shift to be able to get any service done during the weekday