I bought a car at CarMax. I was treated very nicely both before and after the sale. It was an…read moreextremely pleasant experience overall. I had previously not seriously considered CarMax. They had a Lexus with the exact configuration I wanted at a good price, in perfect condition, and covered under the Lexus manufacturer bumper-to-bumper warranty - a no-lose proposition. In addition, they had a 30 day test drive - you buy the car, and you can bring it back within 30 days if you dont like it (within certain mileage limit). No other dealer does that that I know. I previously only regarded CarMax as a great choice for people who are looking for a higher mileage used car with the option to get an extended warranty just like a manufacturers extended warranty. For example, if you want a BMW/Audi/Mercedes out of the basic mfg warranty, this would be the only place you should buy it, because you can get the MaxCare extended warranty (and you should, if you are going to buy such a car - the CarMax MaxCare seems to be the only 3rd party warranty that actually pays - read reviews online). For a fee, you can have any car in their inventory transferred to Rochester from anywhere in the country. Recommended.

I ordered a vehicle from CarMax on May 15 with an estimated delivery date of June 8. Shipping…read moreproblems delayed its arrival until June 23, but the delay itself was only part of the issue. Throughout the transfer, there was very little transparency. I received conflicting status updates depending on whether I spoke with the local store or CarMax corporate, and reaching someone at the store was extremely difficult. I was eventually told that the vehicle arrived at the transfer location with a dead battery, was jumped improperly, which blew the fuse. When I finally picked it up, the exterior was also dirty. CarMax waived the shipping fee, which was appreciated. However, if this had not been an uncommon combination of model, mileage, and color, I would have canceled the purchase. Now, more than two months after buying the vehicle, the title application is still pending with the New York DMV. My lender has notified me that it has not received the title or evidence of a perfected lien and may place my loan in default and begin charging the default interest rate if the issue is not resolved by its deadline. I am once again spending considerable time tracking down information and trying to resolve a problem that should have been handled as part of the purchase. Between the transfer experience, poor communication, condition at pickup, and now the unresolved title issue, this has been far more frustrating and time-consuming than I expected from CarMax.

I had the best car buying experience I have ever had today at Van Bortel Subaru of Rochester!…read more I worked with Shawn P and not only was he professional, but fun and made the entire experience smooth and stress free. Was a no pressure deal and gave me a great deal without all the back and forth hassle you get at other dealerships! My entire family has used Van Bortel and Subaru for years. 3 generations of happy Subaru owners! I chose the 2026 Ascent Onyx Touring for its towing capabilities as I was coming from an F-150. It tows my Bayliner with ease and I hardly notice a difference! I would also like to add that the service department is also incredible. I had faulty trailer brakes on my trailer and one of the technicians Tom went above and beyond to help me diagnose the issue and gave me recommendations on how to fix it even though they don't normally work on trailers he still pointed me in the right direction. I am THRILLED and would HIGHLY recommend Subaru and this dealership to anyone! Thank you!!! -Nick

Very courteous, employees professional. I didn't get my car from there but they took care of it…read morelike I did. They go above and beyond

Excellent car buying experience! My salesperson, Madison, was a pleasure to deal with; as was her…read moremanager. Drove right out with my new car in hours. Highly recommend this dealership.

So when I walked in, I was greeted by someone. His name was Connor. He was a very nice gentleman 6…read morefoot five. I was talking to him and even the manager came out, shook my hand and greeted me. His name was Nico. I had driven 2021 Nissan rogue S. When I went to test drive it the car was shaky and when breaking it sounded like a wheel bearing was messed up so it sounded really bad so I'm not sure if they actually checked their cars. They are nice and great with people, but I'm not sure about the cars here.

Wonderful buying experience! We had inquired online at another (closer) Lexus dealership in…read moreSyracuse online, asking for an appointment to view a vehicle we saw and liked online. Nobody from that dealership ever called or emailed, but we drove up the next day nonetheless. We were told that the vehicle we were interested in was "on order" and that customers that had ordered in March of 2025 were just getting their vehicles. They had a limited inventory, and I did not like the color choices available. I was told unless I wanted to wait months, those were my options. I was also advised that nobody had inventory on their lots, and if their website said they did, it really meant the vehicle was on order. My husband phoned Bob Johnson Lexus in Rochester, and we were given an appointment for the same day. Before we drove out, we asked if they actually had inventory on their lot, or if their units were on order or in transit. We were assured that they have several options to select from that were available (not on order). Our salesman at Bob Johnson Lexus was Greg Palmer. He was absolutely wonderful. He answered all of our questions and showed us several options with all the features we were looking for. Greg was knowledgeable, fair, and just a great guy all around. Our appointment with Greg was at 1:00 p.m. and the team at Bob Johnson was able to wrap up everything, including a 1:1 tutorial on how to operate all the new technology, and we were pulling out with our new 2026 Lexus NX 350h the same afternoon. Greg even gave us his personal cell number and asked us to text him to let him know once we were safely home, since it was a 4-4.5 hour trip back. I was really impressed by that. This is the 3rd Lexus I have owned, the first was an 2020 RX350, and the second was a 2021 GX460 both purchased when we lived in Arizona. This is my first hybrid, and so far, I am loving the gas mileage. The team at Bob Johnson Lexus were all friendly and knowledgeable from sales, to finance, and the wonderful gal who showed me how to use all the new bells and whistles that Lexus has come up with since I owned my last one. If you are currently in the market for a new or used Lexus, I highly recommend bypassing Syracuse and driving straight to Bob Johnson Lexus in Rochester, NY and ask for Greg. Less by Jen LaVine

Went there yesterday to buy a vehicle we saw advertised. Looked at the car and saw someone in the…read moreoffice. He looked up then looked back down and never said a word to us at all. We're in real need for a car and we don't need financing but I don't want to feel like an annoyance either. There were no other customers in the lot and no one else walking around at all. It was also a beast to find the address as GPS marked it a few hundred feet away.

I have purchased 6 cars for myself and my daughter. I've always had amazing service and the owner…read moreis very knowledgeable. I would highly recommend Rochester Wholesale.

We had a wonderful experience working with Gina on the purchase of our VW. From beginning to end,…read moreshe was friendly, knowledgeable, patient, and genuinely helpful. She made the entire process feel easy and never made us feel pressured or rushed. What stood out most was how personable she was. Buying a car can sometimes feel transactional, but Gina made it feel like we were working with someone who actually cared that we were happy with our decision. We absolutely love our VW, and we're grateful to Gina for making the experience such a positive one. If you're looking for someone who is professional, straightforward, and a pleasure to work with, ask for Gina. We highly recommend her!

Having been searching for a good Toyota FJ Cruiser for some time, I found one on Garber's Pre-owned…read moresite. After some negotiation of the price I made the purchase and was more than pleased with the sales crew at the store. I was treated extremely well by both Brandon my salesperson and by his manager Adam. It was evident that my business was important to them from the beginning. In addition, they were more than agreeable to taking care of a couple of things I asked to be done to the vehicle. No haggling. No trips to a manager's office. No threatening to walk out to come to an agreement. No BS. Just professional treatment by these guys and everyone in the store. If and when the time comes to make another used car purchase, without question they will get my business again. Find Brandon for sure.

Had to take our work van here for regular service maintenance , dropped off early am. Staff was…read morefriendly and explained exactly what the process would be and how long it would take. A few hours later they called and said the van was all set and could be picked up. Super easy and convenient location, just down the road from work.

This review refers to their service department. Their sales department was great, the sales rep…read moreMike was fantastic. However, their service department, not so much. I had just picked up my new truck and was just 10 miles down the road when I got a check engine light, I didn't even make it home without a problem. I called the next day and they got my truck in for service. The service department said it was road damaged and not covered by the warranty. The front facing sensor bracket was broken and the service guy tried to prove that by pointing out two blemishes on the plastic cover which on close inspection by me look to be mold marks not damage ( I worked in the mold department of a local factory), I know what a mold mark looks like. A quick search turns up that a major cause of damage is pressure washing. The service department pressure washed the truck as prep for the undercoating they did. I argued with them and got no where, the charged me 900 dollars. They lost my confidence and my future business.

Well it's been three months now since I purchased a ford F1 50 Larriot at Dioguardi Auto Sales …read more Tom and his son were very gracious and knowledgeable in the purchase of this vehicle. The truck has been a delight to own and drive and I am very thankful to Tom and his son for making the deal quick and easy. I definitely would recommend that you stop in and see either one of them and let them know what kind of vehicle you are looking for. They have many contacts and can locate some really nice cars from down south, or out West rust free. Stop in and meet with them and see how they can help you out.

I found the car I was looking for went for a test drive. Loved the car and decided to buy! Tom​…read moremade the progress very easy! I came back two days later (it was the weekend) the car was all cleaned up and ready to go. Would definitely recommend using this dealership. I'll use them again in the future.

This Place is definitely the full package. Great selection of new and used vehicles, AMAZING huge…read more modern sales and service floor and top notch, personable and professional personell. A great, bright, friendly and welcoming atmosphere , clean restrooms and waiting area with Wi-Fi, device charging stations, several tv's, plenty of comfy seating (with free bottled water, coffee, tea and snacks) they even have a kids table equipped with toys, coloring books and crayons. Our salesman Dennis Akselrod (He's sold vehicles to almost ALL of our family and is definitely your best bet if your in the market for a new car, truck or SUV ) was 100% outstanding, and all after sales service has been top notch ever since.

We leased a new Buick Envision from here with Dennis, who was just wonderful. However, it all…read morefell apart when we needed to have the car repaired. 9000 +/- miles in, the sunroof would not operate sporadically. Service could not get it to fail so they sent me packing, I sat in the lot and got it to fail. So, I sat there for an hour while they diagnosed it as a bad motor, Service told me part is a long lead time. A month goes by and nothing from service desk so i called the parts counter and they said the wrong part was ordered. OK GET THE PART and call me. Part came and of course no loaners so my wife sat there another 2-3 hrs while they tried to fix it. NOPE now it needs another part (I suspect it was broken during the attempted repair) Sent her packing again. Greasy fingerprints all over the head liner and all. Finally got the call to bring in to repair and a loaner for us. The car was finally repaired after a month of back and forth 3 trips of 60 miles each, charged us the tolls on loaner, gas for loaner. meanwhile I put 180 miles against my lease, time off of work and got NOTHING in return. Service has now joined VanBortl ford as full blown CLOWN SHOW. We will not be going back for anything Sorry, Dennis but the service is more important than the sale Mike and Debi Mosher