I've never had anything except fantastic service from other Subaru dealers. My first visit here was…read morenot pleasant. I scheduled an oil change. I got confirmation of the appointment. I showed up and they had no record of the appointment, so I had to give them all of my information again. Then, I presented a $75 coupon for the synthetic oil change. I got this from their website while booking my appointment. I also had a $25 off coupon from another dealer. He asked if I wanted to have my tires rotated. I said yes. Then he printed out an estimate for $120. When I asked how it went from $75 to $120, he said, "No, no. That doesn't have any discounts applied yet. The discounts will be on there after the service". I asked him how much the total was going to be and he said I'd see it when I picked up the car, but it would include discounts from either the $75 coupon or the $25 off coupon. When I picked up the car, it was $112. I asked to see a breakdown of it and he said [paraphrased], "You agreed to $120 when you dropped the car off and I added the coupon. I applied the $25 off coupon from the other dealer. What problem do you have? Do you want to see a manager?" All I asked for was a description of how my $75 oil change plus a tire rotation got to $120. That would suggest a tire rotation was $45. On top of that, I had asked them to check to see if there was any obvious leak in my exhaust due to a rear-end accident I had been in. Not only did he not write anything on the ticket, he didn't give me any feedback about it. When I asked, he replied, "Oh, it's good". Lastly, I had asked them to listen for a whining sound when the steering wheel was turned. Online this looks like a problem for my year of vehicle. They said they could not reproduce the sound but would go out with me and listen for it with me. Well, after our little discussion about the price of service, he did not go out with us to listen for the sound. I'm not saying the price was unfair. Their ability to have a cordial conversation with me and explain why they were charging me $120 should have been a pretty simple, friendly conversation. It was not.

We are VIP Subaru customers having purchased five. We came into the dealership with a letter from…read morecorporate indicating the status and the deal that they should offer. 1st they said that they could not do it for a car that was currently on the lot (false) and had to order us one. They then said they did so but over the course of the next 6 weeks, despite our asking, could never give us a final price (based on the dealer invoice) or a VIN (which would have been on the order) or full description of the vehicle. Then a death in the family forced us to leave town for several weeks and we were told that they would hold the car for us when it arrived. Of course a few days later the car came and sales person agreed with us that we would pick it up when we came back. Still couldn't get a price or any paperwork on the car. He said we would discuss it when we got back (red flag). He went on vacation saying we would talk when he got back. During his vacation the sales manager reached out to demand that we come get the car. He claimed that the car had been on the lot for 4 weeks (it had been 3) and that we had to come and get it. I explained the situation and that we were out of state. He told us that the person was not authorized to agree to the date that we had stated. I encouraged him to sell the car to someone else and we would do the deal when we were back (reasonable I thought). He said delay would be a few months, which I told him would be fine. Then he changed his tune and told me that he could not sell it to someone else (false). I called a dealer I know near where we are staying (in Virginia, where we are during this time) and discovered the falsehoods and the fact that since there was no paperwork, there was no binding contract on the part of the seller or the buyer. So, in 15 minutes, made all the arrangements I needed - got the paperwork, VIN, price, and will have a new CrossTrek waiting for me at an agreed upon timing of my convenience. I don't know if the problem is training, professionalism or that this dealership is a throwback to the "good old days" of car salesman who lie, coerce and put you in an emotional state (angry or upset) so you end paying more than you should have just to get out of there.

I could not be happier with the attention I received from their service department…read moreAnd their timely fixing of my vehicle (I was vacationing). Their commitment extends to their courtesy van driver Eric as well. Much appreciated!

Great timely professional service with my used car purchase. Rylan was great to work with. Painless…read morequick process.

My name is Mark Egan. My daughter purchased a 2022 Atlas as reliable automobile to provide both…read moresafety and functionality for A new mother and infant child. The dealership has always been very responsive fair and personable. Particularly Brendon in sales. He made the purchase and ongoing relationship a very comfortable process. He is a stellar gentleman who put his customer first. Secondly, Mr Rubin, the service manager, should be commended for his professionalism, integrity and intimate knowledge in his role as service manger. By this I mean he has always been fair and genuinely looks after the customers best interest in not only being thorough with every service call but he also looks after the clients best interest with respect to cost. You rarely find this type of overall care and concern for customers. It's refreshing. The real reason for this review is to tell You that despite a systemic issue related to this model of vehicle cutting off without warning which caused my daughter and granddaughter to be stranded on I95 at 4:00am returning from visiting me In rock hill, sc hospital The fact the car was literally on the shoulder white line. This was terrifying for them as trucks and other vehicle flew by her inches away. It was horrifying for them. The car would not move and all functions were inoperable. Unfortunately, this was a known manufacture Issue that was openly trying to remedy with other atlas owners God forbid if a car or truck would have clipped the and seriously injured or god forbid killed them. Accordingly, as father and grandfather I was furious. They were crying and scared to death. 911 was called begging for help. 911 responded. They were safely extracted after a terrifying 45 minute wait. The car was towed to the dealership. Where the good people of auto nation, quickly repaired the car properly and worked with us with care and concern with special emphasis on the well being of my children. I thank you for that support. It shows despite the manufactures issue causing this problem all over the country, I will tell you it is refreshing to know that Auto Nation's general manager, service manager and staff are all to be commended. We highly Recommend this dealership from sales to service. I've taken the time to write this review with genuine thanks and appreciation.

I have been back 3 times with issues with my 2026 Taos and it has yet to be taken care of. The…read moreservice department is under staffed and they make promises that they do not keep. I was told they would call me back about air leaking into my car, 2 weeks ago, and have not been contacted since. I have attempted to call, but the phone system either hangs up on me or no one answers . Very disappointed in the after purchase care.

Easy from start to finish. great driving car, great price, and great sales team. Alex took good…read morecare of us.

We bought an Audi Q5 8 months ago. VERY disappointing experience with issues we've had post…read morepurchase. We regret buying this car and wish we went with the Lexus. Customer service is awful and very frustrating!

Had two recent repairs and noticed a "customer pay shop charge for repair order" on each service…read moreinvoice totaling $69.95 each. When asked what the charge was for, I was told for "shop supplies". I called another AutoNation dealership service center and was advised that AutoNation charges 12.95% of the total cost of parts and labor up to $69.95 for any repair order. And sales tax on top of it. Really???

I had a service visit at AutoNation USA Hilton Head Hardeeville where I requested a tire rotation…read more Immediately after leaving, my vehicle developed a vibration that was not present before. While at Lexus for a recall, their technician confirmed all four wheels were improperly balanced. I paid $171.80 to correct the issue, and the vibration was resolved. I contacted AutoNation on February 21 and followed up again on February 25 with documentation, but have received no response after several weeks. Very disappointing experience, especially the lack of communication. I am simply requesting accountability and reimbursement for the $171.80.

I am impressed with the service. The communication was very clear, the action plan was very clear…read more The video showing the issue was also very comprehensive. I believe that they di a very professional job of assessing my cars condition and remedial steps. I would recommend.

I called to make an appointment for diagnostics on my Land Rover and was advised that they require…read morethe vehicle be dropped off for THREE DAYS to hook it up to the scanner. Luckily the employee was kind enough to let me know "a loaner would be free if we had one but we don't." Hard pass. I'm not renting a car for 3-4 days to have someone hook my car to a machine when the guys at Autozone can do the same thing in 54 seconds.

I had a simple issue with a small complicating factor. Three other places didn't want to deal with…read moreit. This Goodyear location got me a relatively quick appointment and took care of it. Thank you.

They filled my tires with air to the correct pressure. Helpful and generous. A bit difficult…read moreto get into and out of when in a full size SUV with all the SUVs around.

Fix your damn cash slot on the car wash! I sat in line for 15 minutes just to get to the pay spot…read moreand it wouldn't take cash. By then someone was in line behind me so i was stuck there until the car in front of me was done.

Finally! A clean, newer service station in Bluffton that has new equipment and pumps that work!…read morePrices less than surrounding gas stations but not the easiest ingress and/or egress. Will be filling up here in the future.