Exceptional Service Experience at Audi Hilton Head…read more As a new owner of an Audi e-tron, I had some initial concerns about whether dealerships would be truly equipped to service electric vehicles. Those concerns were quickly put to rest at Audi Hilton Head. From the moment I dropped off my car, I was impressed. The service manager, Dante, along with coordinators Kristen and Amy, proudly shared that the dealership has three master e-tron certified technicians on staff. That level of training and specialization gave me immediate confidence that my car was in expert hands. I asked a number of detailed questions, and they answered each one with professionalism and clarity. Just as impressive as their technical expertise was their dedication to customer service. Throughout the process, I received video updates showing the progress of repairs, timely text messages, and a phone call confirming the on-time completion of the work. Their communication was thoughtful, proactive, and seamless. It's rare these days to find a service department that gets both the technical side and the customer experience right -- Audi Hilton Head does both exceptionally well. I can't say enough good things about my experience and will absolutely continue to rely on them for future service needs.

I am writing this review in March 2026 after many months of back and forth between my partner and…read moreAudi Hilton Head/AutoNation in an attempt to reach a resolution that has still not been achieved. This is based on my partner's experience purchasing a vehicle from Audi Hilton Head and what has come to light since. In December 2024, I located this vehicle online, and my partner flew from Nashville, TN to Hilton head to purchase a pre-owned 2025 Mazda CX-70 with 2,951 miles. The vehicle had a clean Carfax and was marketed as "AutoNation Certified", which created a reasonable expectation that it was a clean vehicle with no prior damage (particularly given that this was a 2025 model year vehicle being sold in 2024). Throughout the purchase process, the dealership provided a high level of service and communication, including airport pickup. In August 2025, my partner was involved in a minor accident near the driver's side rear quarter panel/taillight area and the vehicle was inspected by a local collision facility. During that evaluation, prior repair was identified in that same area, evidenced by Bondo filler in the rear quarter panel. There had been no incidents during ownership prior to that point, which places that repair work before the sale. This prior repair was not disclosed at the time of purchase and did not appear on the history report(s) presented and relied upon. It also raised questions during the insurance process once the prior work was identified, adding complexity to what should have been a straightforward claim. My partner communicated extensively with the General Manager and AutoNation's Customer Relations Specialist over several months. While the dealership initially engaged in discussions regarding a potential resolution, that position ultimately changed, and the final response was that they were not responsible due to lack of prior knowledge. What stands out is that the dealership publicly invited further discussion in response to my partner's Google review, despite this already being addressed directly over an extended period with no outcome. We remain open to a reasonable resolution and would welcome the opportunity for Audi Hilton Head to take accountability to make this right. I have purchased approximately 10 vehicles over the years from multiple, including luxury, dealerships and have never encountered a situation like this, especially on a nearly new vehicle with such low mileage. For anyone considering a purchase at Audi Hilton Head, especially on a vehicle marketed as "AutoNation Certified", I would strongly recommend obtaining an independent third-party inspection rather than relying solely on a history report or dealership certification, as those may not fully reflect the vehicle's condition. We have learned our lesson and would not rely solely on reported history or dealership certification again when making a purchase.

Positive - Lincoln Sales Department. Professional, friendly, and HELPFUL…read more Negative - several basic customer service principles and Lincoln service department. 1. Inability to communicate with Lincoln customer, 2) Inability to honestly communicate with Lincoln customer, 3) Problematic oversight of service for customers Lincolns. We dropped our Lincoln off for simple routine service late September. Our Lincoln sat on the OC Welch lot for ten-days with zero service completed. No one from the dealership has explained why that occurred. We asked for three service items (through their on-line service portal) 1) burned out front door speaker, 2) oil service, and 3) tire rotation. Communication issues - I emailed the son of the owner in mid-September for his assistance with our Lincoln service. He never replied to my email. I then emailed the owner who did respond and assist - thank you. I had to call each week to find out the status of the service. I called twice the second week because no one responded to my vmail the previous day. One of the unprofessional issues was when the service tech called me final day. His tone was arrogant and he was dishonest about the service issues. Unacceptable. Bottom line - OC Welch Lincoln service department jerked us around so much they lost not only a continuing service customer but also a new Lincoln sale.

I had a great experience at O.C. Welch Ford! From the moment I arrived, the staff was friendly,…read moreprofessional, and attentive. The service department kept me informed throughout the process and made sure everything was handled quickly and correctly. What really stood out was how honest and transparent everyone was--no surprises, no pressure, just straightforward communication. It's rare these days to find a dealership that genuinely values customer satisfaction, but O.C. Welch Ford absolutely does. I'll definitely be coming back for my next service and future vehicle purchases. Highly recommend this team to anyone looking for a smooth, stress-free dealership experience!

Went in for a $17k truck that turned out to have no brakes, a failing alternator, and a blown…read moregasket--completely misrepresented for the price. On top of that, they wouldn't even show the vehicle to my daughter (a first-time buyer) and instead tried to push her into a $32k Nissan Rogue despite her making $10/hour. That's not guidance - that's predatory sales behavior. Completely unacceptable and a waste of time. This experience ultimately came down to how Devin handled it. Refusing to show the vehicle and then pushing a $32k Nissan Rogue on a first-time buyer making $10/hour shows a serious lack of judgment and professionalism. He should reflect on how he treats customers.

the WORST !! read and analyze for yourself:…read more The issue in question stems from inaccurate or incomplete information submitted by Vaden Nissan To Beaufort County Taxes regarding a vehicle which I purchased and NEVER took out of dealership premises. Despite my repeated attempts to obtain clarification and resolution from the dealership, they have failed to correct their mistake or provide the documentation necessary to remedy the situation. As a result, the county's records now reflect information that is factually incorrect and not attributable to any action on my part. Scott Hunt, sales manager and Dhruv Shah, finance manager both of VADEN Nissan at the time (March 2025) NEVER resolved the Issue ! This situation has created a clear injustice. I have acted in good faith at every stage, yet I am being held responsible for an error that originated entirely outside my control.

Peter Bentley of this Chevy dealer was truly great!! I've purchased many vehicles over the years…read moreand Pete was maybe the most honorable sales person I've ever met. He is truly a fine man and I couldn't recommend anyone higher. He was knowledgeable and answered all my many questions. If you go to Reichenbach's ask for him. He is Top Gun!

We stopped here last year on the way out of town as we had issues with our truck air-conditioning…read more These folks worked with us to get us in to their shop with little notice and helped us get down the road a few miles. Unfortunately the repair did not solve our issue and we ended up having to do additional work after we arrived at home. Nevertheless, we were grateful that they helped us with little notice and worked us in to their schedule on our way out of town in 2024.

My name is Mark Egan. My daughter purchased a 2022 Atlas as reliable automobile to provide both…read moresafety and functionality for A new mother and infant child. The dealership has always been very responsive fair and personable. Particularly Brendon in sales. He made the purchase and ongoing relationship a very comfortable process. He is a stellar gentleman who put his customer first. Secondly, Mr Rubin, the service manager, should be commended for his professionalism, integrity and intimate knowledge in his role as service manger. By this I mean he has always been fair and genuinely looks after the customers best interest in not only being thorough with every service call but he also looks after the clients best interest with respect to cost. You rarely find this type of overall care and concern for customers. It's refreshing. The real reason for this review is to tell You that despite a systemic issue related to this model of vehicle cutting off without warning which caused my daughter and granddaughter to be stranded on I95 at 4:00am returning from visiting me In rock hill, sc hospital The fact the car was literally on the shoulder white line. This was terrifying for them as trucks and other vehicle flew by her inches away. It was horrifying for them. The car would not move and all functions were inoperable. Unfortunately, this was a known manufacture Issue that was openly trying to remedy with other atlas owners God forbid if a car or truck would have clipped the and seriously injured or god forbid killed them. Accordingly, as father and grandfather I was furious. They were crying and scared to death. 911 was called begging for help. 911 responded. They were safely extracted after a terrifying 45 minute wait. The car was towed to the dealership. Where the good people of auto nation, quickly repaired the car properly and worked with us with care and concern with special emphasis on the well being of my children. I thank you for that support. It shows despite the manufactures issue causing this problem all over the country, I will tell you it is refreshing to know that Auto Nation's general manager, service manager and staff are all to be commended. We highly Recommend this dealership from sales to service. I've taken the time to write this review with genuine thanks and appreciation.

If I could give this place a zero, I would. First I called to make my appointment for my oil change…read moreand they told me tire rotation would be covered with the complimentary oil change. Then they made us pay for it at the appointment . I should have been made aware that it wasn't covered from the beginning. Highly disappointed. When all of it was over, I got it in my car and check the oil level. The oil level was not filled to where it needed to be at. We went back and they said they couldn't fill it bc it would "purge out". Highly Disappointed in the service I received here. Would not recommend. Service Manger was made aware of it and never came out to look at the car or even talk to us to see what he would do. Needless to say I wouldn't be coming here.

I had a service visit at AutoNation USA Hilton Head Hardeeville where I requested a tire rotation…read more Immediately after leaving, my vehicle developed a vibration that was not present before. While at Lexus for a recall, their technician confirmed all four wheels were improperly balanced. I paid $171.80 to correct the issue, and the vibration was resolved. I contacted AutoNation on February 21 and followed up again on February 25 with documentation, but have received no response after several weeks. Very disappointing experience, especially the lack of communication. I am simply requesting accountability and reimbursement for the $171.80.

I purchased a vehicle over 7 weeks ago. Have called 4 times asking about title. No one calls me…read moreback or offers any help. Gary specifically.

I've never had anything except fantastic service from other Subaru dealers. My first visit here was…read morenot pleasant. I scheduled an oil change. I got confirmation of the appointment. I showed up and they had no record of the appointment, so I had to give them all of my information again. Then, I presented a $75 coupon for the synthetic oil change. I got this from their website while booking my appointment. I also had a $25 off coupon from another dealer. He asked if I wanted to have my tires rotated. I said yes. Then he printed out an estimate for $120. When I asked how it went from $75 to $120, he said, "No, no. That doesn't have any discounts applied yet. The discounts will be on there after the service". I asked him how much the total was going to be and he said I'd see it when I picked up the car, but it would include discounts from either the $75 coupon or the $25 off coupon. When I picked up the car, it was $112. I asked to see a breakdown of it and he said [paraphrased], "You agreed to $120 when you dropped the car off and I added the coupon. I applied the $25 off coupon from the other dealer. What problem do you have? Do you want to see a manager?" All I asked for was a description of how my $75 oil change plus a tire rotation got to $120. That would suggest a tire rotation was $45. On top of that, I had asked them to check to see if there was any obvious leak in my exhaust due to a rear-end accident I had been in. Not only did he not write anything on the ticket, he didn't give me any feedback about it. When I asked, he replied, "Oh, it's good". Lastly, I had asked them to listen for a whining sound when the steering wheel was turned. Online this looks like a problem for my year of vehicle. They said they could not reproduce the sound but would go out with me and listen for it with me. Well, after our little discussion about the price of service, he did not go out with us to listen for the sound. I'm not saying the price was unfair. Their ability to have a cordial conversation with me and explain why they were charging me $120 should have been a pretty simple, friendly conversation. It was not.

We are VIP Subaru customers having purchased five. We came into the dealership with a letter from…read morecorporate indicating the status and the deal that they should offer. 1st they said that they could not do it for a car that was currently on the lot (false) and had to order us one. They then said they did so but over the course of the next 6 weeks, despite our asking, could never give us a final price (based on the dealer invoice) or a VIN (which would have been on the order) or full description of the vehicle. Then a death in the family forced us to leave town for several weeks and we were told that they would hold the car for us when it arrived. Of course a few days later the car came and sales person agreed with us that we would pick it up when we came back. Still couldn't get a price or any paperwork on the car. He said we would discuss it when we got back (red flag). He went on vacation saying we would talk when he got back. During his vacation the sales manager reached out to demand that we come get the car. He claimed that the car had been on the lot for 4 weeks (it had been 3) and that we had to come and get it. I explained the situation and that we were out of state. He told us that the person was not authorized to agree to the date that we had stated. I encouraged him to sell the car to someone else and we would do the deal when we were back (reasonable I thought). He said delay would be a few months, which I told him would be fine. Then he changed his tune and told me that he could not sell it to someone else (false). I called a dealer I know near where we are staying (in Virginia, where we are during this time) and discovered the falsehoods and the fact that since there was no paperwork, there was no binding contract on the part of the seller or the buyer. So, in 15 minutes, made all the arrangements I needed - got the paperwork, VIN, price, and will have a new CrossTrek waiting for me at an agreed upon timing of my convenience. I don't know if the problem is training, professionalism or that this dealership is a throwback to the "good old days" of car salesman who lie, coerce and put you in an emotional state (angry or upset) so you end paying more than you should have just to get out of there.

Great timely professional service with my used car purchase. Rylan was great to work with. Painless…read morequick process.

The used car manager, Tony Littles, is completely unprofessional and clearly not qualified for his…read moreposition. He spoke to me with a condescending attitude as if I had no knowledge, even though I hold a degree in mechanical engineering and understand vehicles extremely well. To make matters worse, he couldn't even figure out how to correctly complete the paperwork, and the information listed on the dealership's own website was inaccurate. When I pointed out the discrepancies, he became defensive instead of fixing the issue. This level of incompetence is unacceptable for someone in management. Because of his behavior and lack of knowledge, this dealership lost not just one sale, but multiple -- my son's and my mother-in-law's. Do better, and do better for your customers by replacing him.