Exceptional Service Experience at Audi Hilton Head As a new owner of an Audi e-tron, I had some initial concerns about whether dealerships would be truly equipped to service electric vehicles. Those concerns were quickly put to rest at Audi Hilton Head. From the moment I dropped off my car, I was impressed. The service manager, Dante, along with coordinators Kristen and Amy, proudly shared that the dealership has three master e-tron certified technicians on staff. That level of training and specialization gave me immediate confidence that my car was in expert hands. I asked a number of detailed questions, and they answered each one with professionalism and clarity. Just as impressive as their technical expertise was their dedication to customer service. Throughout the process, I received video updates showing the progress of repairs, timely text messages, and a phone call confirming the on-time completion of the work. Their communication was thoughtful, proactive, and seamless. It's rare these days to find a service department that gets both the technical side and the customer experience right -- Audi Hilton Head does both exceptionally well. I can't say enough good things about my experience and will absolutely continue to rely on them for future service needs. read more

I am writing this review in March 2026 after many months of back and forth between my partner and Audi Hilton Head/AutoNation in an attempt to reach a resolution that has still not been achieved. This is based on my partner's experience purchasing a vehicle from Audi Hilton Head and what has come to light since. In December 2024, I located this vehicle online, and my partner flew from Nashville, TN to Hilton head to purchase a pre-owned 2025 Mazda CX-70 with 2,951 miles. The vehicle had a clean Carfax and was marketed as "AutoNation Certified", which created a reasonable expectation that it was a clean vehicle with no prior damage (particularly given that this was a 2025 model year vehicle being sold in 2024). Throughout the purchase process, the dealership provided a high level of service and communication, including airport pickup. In August 2025, my partner was involved in a minor accident near the driver's side rear quarter panel/taillight area and the vehicle was inspected by a local collision facility. During that evaluation, prior repair was identified in that same area, evidenced by Bondo filler in the rear quarter panel. There had been no incidents during ownership prior to that point, which places that repair work before the sale. This prior repair was not disclosed at the time of purchase and did not appear on the history report(s) presented and relied upon. It also raised questions during the insurance process once the prior work was identified, adding complexity to what should have been a straightforward claim. My partner communicated extensively with the General Manager and AutoNation's Customer Relations Specialist over several months. While the dealership initially engaged in discussions regarding a potential resolution, that position ultimately changed, and the final response was that they were not responsible due to lack of prior knowledge. What stands out is that the dealership publicly invited further discussion in response to my partner's Google review, despite this already being addressed directly over an extended period with no outcome. We remain open to a reasonable resolution and would welcome the opportunity for Audi Hilton Head to take accountability to make this right. I have purchased approximately 10 vehicles over the years from multiple, including luxury, dealerships and have never encountered a situation like this, especially on a nearly new vehicle with such low mileage. For anyone considering a purchase at Audi Hilton Head, especially on a vehicle marketed as "AutoNation Certified", I would strongly recommend obtaining an independent third-party inspection rather than relying solely on a history report or dealership certification, as those may not fully reflect the vehicle's condition. We have learned our lesson and would not rely solely on reported history or dealership certification again when making a purchase. read more

Audi Hilton Head - Image of the vehicle, day of purchase from Audi Hilton Head. - Car Dealers Near Me - Hardeeville, South Carolina

Just downright horrible, (period). I'm not going to get in to detail. We know exactly what customers are going thorugh when dealing with "any" of the management or service reps at AutoNation Audi Hardeeville in South Carolina. There are "many, many, many, and more many" reasons "NOT" to do business with this dealership... (period). They will cover up "any" and "all" issues with "used" vehicles. They act like they have no idea of anything. This is what the general manager does as he dicates to every one of his followers on what to say, how to handle the situation, and tell the service writer to when you should be there or not be there. It's a much larger operation of selling junk cars that were bandaided and sold for quick money. Also, they have lied to finanace companies to inflate the value so "you" the customer gets in the wonderful and fabulous vehicle you think you're getting in to. SO, FYI.... "DON'T GO TO AUDI AUTONATION IN HARDEEVILLE SOUTH CAROLINA". If you really want an Audi... get referrals from professional folks not any of the AutoNation dealerships. Be full warned that they "will" get you in to a horrible mess and they laugh all the way home and back the next day. You might as well throw any money you have down in to the trash can and burn it and keep the ashes, because this is what you'll end and up with... ashes (nothing). They sell you, they fraudly up sell the finance company, they collect the money from the finance company and you get screwed big time. Just don't, please don't, and do not even thing about purchasing any of "ALL" of AutoNation Junk. Go elsewhere and you'll be happy you did. Best of any luck with AutoJunk. read more

No communication, with updates on issues. Been waiting a month now for a resolution to my problem. I have called the dealership several times and emailed the service adviser with little to no response. The dealership uses a 3rd party answering service which is a joke. They tell you they will inform the people that you have been trying to reach using the number given on their web page with zero response. I might have to travel two hrs, to another Audi dealership if I want to get my car serviced. read more

Horrible! Told me to commit INSURANCE FRAUD instead of correcting the issue. This dealership sold me a CPO vehicle, dirty on test drive but assured me all was good. Came to find a chip in the windshield. Apparently tried to be repaired previously, so cannot be fixed. They have ignored requests for months for a windshield and told me to call my insurance company, which is fraud! read more

I am only giving one star because I have to in order to make a review. I literally sold my car yesterday due to Audi of Hilton heads complete and utter disrespect and lack of customers service. Their service personnel are beyond belief. The disrespect they showed my wife who was just trying to take a seat while I check in. This place is a disgrace. I've Serviced my car here for 3 years. I just had a $15K repair to my car. I stopped for a quick visit one Saturday morning and the fact I didn't have an appointment was "supposedly out of the question " for them. This car was going to be a car I kept for the years to come, nope! Done. Will never buy another Audi for the rest of my life. Audi: do better, be better. read more

Audi Hilton Head - The last picture of my car. - Car Dealers Near Me - Hardeeville, South Carolina

Audi has had my 2013 Audi TT since August 2024. They've denied my claim "three" times, yet are "working on it." They have in writing 3 of the last weekends promising me they would have my car repaired. Not a word. Not a good dealership to buy from honestly. Audi is a great company but this shop is in bad shape. I'd like to add photos, but Yelp isn't allowing me. Hmm. read more

I've had my problems with this dealership, I've owned a slew of Audis, have two now and one on order. Getting good qualified people to work has been a problem for this dealership. It is not completely their fault, but service can be a problem. Now under Auto Nation management, they are much improved but with still a ways to go. Audi, BMW, M-B - those are your choices for a high quality luxury sedan. The proximity of Audi dealers in this part of the south is quite a separation, there is no SAV location one must go to Augusta, CHS or JAX to the next dealer. They are definitely better than last year. read more

My Audi Q7 is on a big road trip. The Ad Blue light came on so I needed to stop. The Hilton Head dealer's receptionist, service manager and parts dept.were the best. My problem was diagnosed and Ad Blue was put in. The service charge was more than fair and now I am back on the road. I could not ask for anything else of the wonderful people working here. Thank you for making my trip a bit more relaxed. read more

Audi Hilton Head - On the road. - Car Dealers Near Me - Hardeeville, South Carolina

We were visiting in-laws and had a flat tire. Since we had purchased 4 tires at the Audi dealer near our home that were still under warranty, we expected Audi to help us out. However, since they were out of the exact tires we had purchased, that were under warranty, we were charged. We paid $250 for the exact same brand but a lower level tire.I would understand paying 5the difference if it were the same brand but a higher level. Hilton Head Audi knew we were stuck since we were visiting from out of town and found a way to take advantage. We were told by the Audi dealer by our home that a claim could be filed, but we were never offered that option and were sent on our way. I will continue to seek retribution. This is our fourth Audi. I expect better. read more

Absolute disgrace!! We bought a pre owned car yesterday from the worst car salesman I have ever met. The only selling point was a good car made by Acura. The salesman was terrible. He said they had 2 keys but could find not the other right one after my 2 hrs there and would get it to us the very next day. We text him today and he said he would get to it when he would get to it. His management team does not seem to care. Their management is either complicit or irresponsible for not following up. Wish the staff were trained in some professionalism. Its not the key that bothered us but the unprofessional and callus attitude of the staff that did. They could have easily said " We apologize but will find the key as soon as possible and call you back" read more

I started the day off with a phone call from Alex asking if I was still interested In buying an Audi. I told him that I would be there in a bit to have my older Audi serviced and we could talk. After I turned my car in, I walked around the showroom for a minute when Alex found me. Knowing that I wasn't in the buying stage yet, he still took a good 30-45 minutes with me and showed my wife and I numerous Q7's and explained all the differences. We left telling him that we would be in touch when we were ready. Long story short, and after an outstanding impression that Alex left on us, we returned and didn't even pick up our car from the Service Department. I saw Alex and immediately said that let's get this done. A couple hours later, we were driving off in our new Q7. Buying a new car was something that I wasn't looking forward to. I put it off and didn't want to feel pressured at all. While I understand that salesmen and women have a living to earn, some are far more push than others. This was not Alex; he was laid back but confident and very knowledgeable. He set the bar for others to emulate. I will be back in the near future to buy a smaller Audi to commute to and from work in. Thank you Alex and the staff at Audi Hilton Head that worked hard to get us on the road in our new vehicle! read more

This is the worst dealership I have had the pleasure to deal with. On one occasion I was told to drive with a nail in my tire. On another occasion I literally was strandet in the country with a flat tire and never taken care of. The car was taken by Audi services 24 hrs later. Loaner cars are never available. I wrote a letter to the owner of said Dealership and Audi USA , but never received an answer .All this happened Father's day 2019 and I am still waiting for some response. I will never ever buy an Audi again because of bad customer service. Auf Wiedersehen Audi. read more

Wow. THE WORST SERVICE SCHEDULING & SERVICE ADVISOR SERVICE IN THE COUNTRY!!! This used to be a really good dealership when the Peacock family owned it. Service advisors were responsive and quotes accurate - with intelligent input regarding maintenance. The new AutoNation owners have KILLED a really good dealership. I'm sure they are still making $$$ as they tried to charge me for ADBLUE - the TDI settlement states that ADBLUE is filled up for FREE when service is done - so dealerships will provide for free just be stopping by. Looks like Greenville, SC or Charleston will be getting my service business from now on. read more

Worst Audi dealer we have used in 4 states and three countries. Rude and unprofessional management. Stay away! Don't provide loaners or call back their customers. Not a real Audi dealer. They created issue with our car, told us to tow it in at our expense! The car had a problem less than 5 minutes out of dealer repair!!! We didn't even make it home! When we asked about a loaner car they told us we would have to wait 1 1/2 while they looked at car to determine if we are worthy! It's our only car and they didn't car about our time. We have had other dealers send tech to our home (we also requested and denied this request) to test and determine issue. Always top notch service. Not here. If you want to be at a dealers mercy and be inconvenienced; go here. We have spent a month, flew across US for an appointment they did not keep on 7/31, 2 dozen emails and a dozen unreturned calls to management. Operations Head got a call and voice mail four days in a row last week and never called back. read more

Needed tires in a hurry! Audi Hilton Head had the tires I needed in stock (not the typical we can have them here in a day or two that I got everywhere else). They had me rolling again in a matter of hours (did I mention it was on a Saturday)... that alone would be enough for a 5 star review for the service department but... The best part of my Audi Hilton Head experience was: ....I don't drive an Audi, I am not a returning customer, and I only purchased 2 tires, yet they still took the time to wash and clean my car...I don't mean they ran it through the wash rack... They DETAIL level cleaned my car..it was impressively clean!!! Service rep said they detail every car they work on. It was quite a welcomed unexpected pleasant surprise, thank you Audi Hilton Head! I may never to go to the typical tire stores again when I need new tires! read more

I suppose the laugh is on us as we just simply kept coming back in the hopes that it couldn't possibly be worse next time! My wife and I are long time Audi owners and we have finally seen the last of this impossibly incompetent operation. It's almost as if they're trying to fail. read more

SCAMMERS, CROOKS, THEIVES. I could not recommend finding another dealership more. Worst Audi service department I've ever come across - shoddy work, unresponsive advisors and management. Audi should be ashamed that they are representing their brand. read more

Keep my car for 8days just the battery stinky dealer never never buy a car here the worst service I ever see

IF I COULD GIVE THIS DEALERSHIP A NEGATIVE STAR I WOULD, SAVE YOURSELF THE HEADACHE AND SHOP SOMEWHERE ELSE!!! The sales person I dealt with Sam and Jason where great, but they don't handle the deal making. Long story short I Traded in a 2016 A7 for a 2016 A8. When I first drove the A8 I felt something wrong with the car, I was assured that it was just the way it drove, after all it was CPO with 18000 miles on it. Three weeks later and I take the care to North Lake Audi and the front rotors are warped and need to be replaced(one of the CPO checks) still not changed. Then while setting up payments with Audi Financial I found out they did not pay my A7 off and I'm still the loan holder with Audi Finance. I have called the dealer for a week straight and this problem has still not been resolved, No manger is ever available. Don't waste your time or money at this dealership, they don't and won't appreciate your business. read more

Really surprised at some of the earlier reviews. We have had 2x interactions with the Audi Hilton Head dealership over the summer - both were excellent! Parts and service staff are outstanding. Thank you Charlie, John and Catherine! While a loaner was not available, our service call (CEL) was unexpected, and you all got us in for service and out the door all fixed asap. Keep up the great work. read more

Very friendly atmosphere no pressure anytime. My sales representative, Chris McCabe, Was very friendly, patient and very helpful with a vast product knowledge. Negotiations went extremely well. After the sale, Chris was very accommodating as I needed the vehicle sent out for handcontrols due to my disability. He made it a very easy for me to make sure all was perfect for me. One of the best dealers I've dealt with. I would highly recommend Audi of Hilton Head to anyone. They do try hard to please. read more

rating should be lower but not an option. each experience worse that one before with their service department and others tell me theirs even worse that that! fine to purchase a car from as long as you never ever use their service department. trust me. read more

I just came from this establishment, I'm not sure if it's because I am a 26 year old woman and I was with my friend who is the same age but I wasn't even acknowledge on the establishment. No hello, how can I help you, nothing. Multiple employees saw us and they where not busy at all. We walked right in front of them and nothing. I was really hoping to get more information about the vehicle I have been interested in purchasing but I think I will go to another dealership with better customer service. read more

On my way from Charleston to Hilton Head, a rock broke a glass panel ON TOP of my S5. I pulled into the service department at about 4pm. Several people in the service department looked at the damage and gave me some solid advice. They were very knowledgeable and professional. This was my first visit to this service department. Wish I lived closer so I could buy my next Audi from them. Again, thanks for help with the sudden 'emergency'. read more

Our sales rep was amazing. He showed us the perfect vehicle and we were ready to talk numbers and get a ballpark idea of where we would be with getting an Audi A4. We gave the vehicle VIN number, current conditions and all car specs. We didn't have the vehicle with us because that day was our first day shopping and our whole family can't fit in the trade in vehicle and we also live over an hour away. After our sales rep went back to talk to the manager then the manager came out to talk to us not the sales rep. The manager was a TOTAL jerk. It felt as if he assumed that since we looked young we didn't have the money for the car. First off he refused to prepare an estimate for us. Also when we asked if we were getting all the rebates we qualified for- he spoke down to us and said maybe you should try a Volkswagen- they're cheap. I wasn't there for a Volkswagen. We wanted a estimate on a Audi A4 after trade in and we wanted an option for cash and an option with payments. This man (I believe his name was Kharram) is VERY DISRESPECTFUL and should be switched roles or out back in training for how to treat customers. He even told us we should try CarMax (seriously this guy totally lacks class for the caliber of vehicle he is selling). This vehicle was not out of our budget and we were interested but this man was such a jerk he completely ruined his sales reps chances of getting the sale. Unless you want to be talked down to or feel devalued while buying a luxury vehicle I highly suggest to not even stop by this dealership. Very unprofessional, rude and offensive GM. read more

My wife and I visited the dealership during the first part of November 2014 while looking at some cars for her. Having been on the hunt for a used Jeep for a while now I took notice of a very clean 2005 Rubicon. Overall I am happy with the Jeep itself even the price we ended up settling on. Where my experience takes a turn for the negative started during the negotiation phase and continues on to the point I decided to leave this review. Of the two sales associates I dealt with, the senior of the two told me they couldn't lower the price any further than they did and I should be happy considering the winch alone sold used on ebay for $3-4k. Being an experienced off-road enthusiast I knew I was being lied to. As it was the Jeep I was mainly interested in I let it go. Seriously though. In this day and age even someone with no knowledge of recovery equipment can look online and confirm the real price of nearly anything. Upon doing the paperwork I requested some "we owe" items from the dealership which they agreed upon. Three items were requested, the controller to the winch, ac/heating vents fixed as the did not blow through the center of the dashboard. Lastly the hardtop that it turned out came with the Jeep but was never listed. Getting the three aforementioned items addressed took way more effort on my behalf than it should have. I had to call and leave several messages as well as a few emails. Of the many attempts at communication only one was returned. Of the returned communication it was simply a request for me to do the legwork on finding the controller they apparently made no attempt at doing on their own. I ended up paying out of pocket for the controller as they informed me that they had no way of purchasing the item through the dealership. No really, they told me that had no way of paying for parts. Arranging for the pickup of the hardtop wasn't really much of an issue aside from their getting the hardtop to the dealership. Once they finally got it I was able to install it and move on. The vents on the other hand they made zero attempt at actually scheduling a service appointment. After the hardtop was installed we went to the service department only to find out that they never actually setup any kind of service check. I was told I had to make yet another appointment. At that point I requested a loaner vehicle so that I could leave the Jeep until they figured out what was wrong. A few more phone calls to see what was arranged proved to be a waste of time as none of my calls were returned and the one time I did get a hold of the salesperson he had to check with his boss about the loaner. I never did receive a call back. Long story short, I ended up having to fix the vent issue on my own. I also upon receiving the winch controller I come to find that the winch was not operational to begin with, something that had I known upfront would not have been an issue. Of course at this point the money for the controller which they said they would reimburse doesn't even seem worth the hassle of dealing with. Due to the above the Q3 my wife would like to purchase will either come from Savannah or Atlanta as any expectation of decent service is gone. Being that I live in a world in which not only your word but what you put in writing is expected to be followed through upon I will not give Hilton Head Audi anymore of our business be it a new car purchase or simple service. read more

Excellent customer service! Very impressed with how well they took care of me. Friendly, honest, and quick! Thank you to everyone at the service department! read more

Horrible car buying experience. Purchased 2017 Q7 online, traveled 298 miles away from dealership before CV Boot ruptured due to unsafe tires on the vehicles. The management there is the worst, did not completely stand by their product and did not accept all of the repair cost. Do yourself a favor, stay away from Audi of Hilton Head. There is an abundance of 1 star ratings. Add this to the list. read more

What a stuck-up dealership.....Wear your polo shirt or suit and you may get waited on...We wanted to test drive an Audi last Sunday and we were told by a salesperson that we had to grab as he walked by us that the GM and another salesman (whom looked directly at us from a cublicle) It would be awhile before they could get to us. We did an about face and left w/o looking back. We took our money elsewhere. They definitely need some sales advice and to never judge a book by it's cover(or blue jeans) read more

Wouldn't recommend this dealership. Found a used truck online and called about it. Wanted to come visit and purchase it. Live 3 hrs away. Was told the truck was in service shop getting repairs done. Keep getting the round around. Also wouldn't return calls. Keep asking when the truck comes out of service will come and buy the truck. Finally someone responded and told me the truck sold. That's not good business at all. Will take my business elsewhere. Hope anyone reads this, will do the same. read more

Had a $89.95 coupon for oil/filter change plus tire rotation for 2014 A5. When picking up the car was told that tires were not rotated because the were wearing equally. Tire wear is only one of many reasons to rotate tires. I feel that they simply took the cheap route because I had a coupon. I've found a good independent mechanic in Bluffton where I'll take my Audi in the future. read more

In response to Andrew C. who reviewed our Audi dealership on 2/4/2014: I work for that Audi dealership and want to extend my apology for any issues and inconveniences on the day of your visit. We endeavor to provide a high level of service and typically far exceed Audi standards of customer satisfaction. I am working with the staff to review the circumstances on that day and promise to provide a much more pleasurable visit in the future. Thank you, Howard Grant Audi Hilton Head read more

Bait and switch. Dealership posted an ad online for a car, with price. Over two days we discuss via email and text, no one makes any comment on the price. We make an appointment for Saturday morning to test drive. Car is as promised. Very professional, well-informed salesman. We make an offer at asking price. Should be an easy deal. After about thirty minutes the sales manager comes out and says that he cannot sell the car for that advertised price. Lots of back pedaling as to why it's too good a deal and they are losing money. We have some words, thank the salesman for his time, and leave with no car. read more

I tried to purchase one of their sports cars. The salesman and I worked out a deal via 3 weeks of emails and he said he "would take it to his GM and get back to me in the morning," A week went by and I contacted him again. I then received a call from the sales manager who had no idea of what had transpired and had not read the emails I had exchanged with the salesman. He said he had to take it to the GM of the dealership. Another week went by with no contact. I contacted the salesman and he said he was out of town but would contact me Monday. Tuesday came and went and there was no contact. I called the the office of Mr. Peacock, the owner of New River Auto Mall, and left a message expressing my displeasure with the way I was being treated. The next day the GM of Audi called me but I was out. He emailed me in the afternoon. He was unaware of what I had discussed with the salesman. Needless to say, if they can't treat you right before they have your money it is very unlikely they will treat you right after the sale. I wanted to purchase local but their attitude made that virtually impossible.Overall I was just left with the impression they don't care about their customers. I think management sets a tone here and it is NOT beneficial to the customer. read more

Not what I would consider a good experience. They advertise a large list of included items in the car and once you sign the paperwork, they can't seem to locate these included items. They will tell you that you signed a paper that states nothing additional included and say tough luck!! Spend your money elsewhere that will hopefully not lie to you! read more

Went there to buy a car on January 14, 2011. Wanted to test drive a Q5. Was told there was no one available to help me and to come back later. Bought a MB GLK350 since they had time for me. read more

One of the worst experiences I have ever had getting my car serviced. I had to wait around all day, no loaner car was offered, and there were no other customers getting their car serviced! The receptionist was rude and didn't care to help with any questions I had, just trying to make the biggest buck they could. I would rather drive four hours to Atlanta rather than go back here. read more

Service is really bad here, i took my audi A6 to get oil change but when i picked up the car it had a lot of different problems with it like add fluid to window washer, light out ect. i told the representative and all he could tell me is to bring the car back at a later time, and not to mention they took 4 days to do an oil change the next available appointment to fix their mess up wouldnt be for another month. This is the only Audi dealership around my area so i have no choice but to take it there, but because of this i will NEVER get and audi agai read more

I walked into the dealership to look at and possibly purchase a 2018 Q5. I walked over to the floor model, sat in it, walked around the car and after approx 15 minutes still was not approached. I finally walked over to a desk where a group of salesmen and, I found out later, the sales manager was standing and asked for help. They assigned someone to me who had absolutely no knowledge of the car. It turns out he was new to the agency. Let me make it perfectly clear, I am not faulting the salesman at all, it is the agency that is lacking. They should have sent an experienced salesperson along with the new salesman and explained he is a trainee or have had him go through a proper training program. I was extremely disappointed in this experience and will probably go to Atlanta or Jacksonville for my purchase. read more