Best Bank in La Jolla - Jacob was extremely helpful and professional in setting up my account…read more(unlike the baby boomer women working at the bank across the street - california bank and trust - horrible) You should only do your banking with professionals who understand technology, security and customer service... Banc of California does. Awesome Service!

I cherish this bank and the people that work there. I've never had a better experience in all my…read morebanking years. There's just something special about the people that come to work at Banc Of California. When people leave, such as Laura, they are greatly missed, but we are so grateful that Heidi is still there. Thank you for making our banking such a joy.

Diana Mendoza and Brian Hoang are very nice. It is not their fault that they are being asked to do…read morethings they are not trained for and thus run into issues.

Just awful! our alleged wealth manager Andrea set up our…read moretrust as testamentary instead of living even though we handed her the paperwork. We don't even have a testamentary. Now it is causing all sorts of problems for us. Avoid!!

Good job ! This bank so nice and great service the employee…read morealway smile I miss Susan she not here now She love to said good morning but 3:00 pm already so cute of her Love this bank

I'm shocked that after the unpleasant incident I had with Tony at this location, management chose…read moreto keep him on staff. His behavior was rude, disrespectful, and completely unprofessional. This is exactly why this branch has the reputation and reviews that it does. What's especially concerning is that his own coworkers felt compelled to apologize for his behavior, which puts the team in an unfair and uncomfortable position. Why place employees in such an unpleasant situation? Save yourself the trouble and go to the Bird Rock location instead. Unfortunately, this is the only branch open on Saturdays. While the manager did call me to excuse his behavior, anyone who shows such disregard for customers should not be working in customer service.

This review is quite specifically for Lesandro Mena, VP - Financial Consultant at Schwab's La Jolla…read moreoffice. Lesandro is a man of integrity who will go the extra mile to guide you and find you the best Schwab products and services. He has assisted us with our mortgage, a credit line, and investment opportunities. Lesandro is a connector. If he cannot find an answer, he will find someone who can. He and his colleagues at the La Jolla office are friendly, responsive, and knowledgeable. The branch offers free parking and is accessible to the La Jolla community and beyond.

To set up appointment is impossible. Requested to book appointment online and they never return my…read morecall to set up appointment. You will end up dealing with hours on the phone pleading for appointment and they only say we send request and never get back to you! Also they freeze your account while accepting a deposit no problem but then requiring a rigid list of documents as a proof of address .

Changed to Citizens after disastrous ongoing service from Chase La Jolla branch. Changed to First…read moreCitizens Bank, and oh wow, what an INCREDIBLE (positive) difference! Friendly, calm, soothing atmosphere as soon as you walk into the bank. I was so used to the revolving door of personnel at the previous bank, that it was a shock to be greeted by name after my second transaction at First Citizens. And with a pleasant greeting EVERY time. Tellers (which is who we interact with, most of the time), are AWESOME. Recently, one of them saw a problem, and reached out immediately to alert me, thus saving me from a future problem. Truly, great (fabulous) service! Hubby and I are kicking ourselves for not having moved our account earlier. Therefore, if have a niggling feeling that you could/should be better treated than at your current bank, do yourself a favor, and try banking at First Citizens (Fay Avenue branch) Bank.

Jason provides professional and individualized service. The bank's staff is very informed and…read morecustomer service is thorough and timely.

Travelled down to San Diego for Thanksgiving and lost my debit card literally 10 minutes after…read morelanding. I needed to pick up and pay for several expensive holiday items that day and was pretty stressed. Swung by this La Jolla branch and was expecting the typical long wait but was helped within 30 seconds. Really nice British guy walked me through the process and hooked me up with a temporary card in matter of minutes and sent me on my way. I am just glad that I didn't have to sit around and waste my afternoon. Cheers mate.

Went in with a crisp $100 bill... asked for quarters as I have done bi-weekly for the last decade…read moreto do laundry... Today, magically, the new teller NEEDED my bank card.... absolutely unable to grab quarters without it. (Something not needed for the other roughly 260 times I have performed this exact action.... Upon giving my bank card, the teller said there is an issue with the machine and its a new computer so its giving them trouble.... a 4 minute MAX interaction turned into 35 minutes. And I was first in line. "thank you for your patience" ... Next time DO NOT ask for my bank card if its not STRICTLY needed. You CAN process quarter requests over $20.... Lack of educated staff combined with rude passive aggressive demeanor ruined my day and earned my first ever one star review. I would give a negative 5 if I could. I am strongly considering moving all assets out of WF as a result of this one interaction! After over a decade of banking. Do better!

Over the years, my wife and I have moved all our bank accounts from other credit unions and banks…read moreinto Bank of America, specifically the La Jolla/Girard branch. First, it's great to have all of our finances -- including our Merrill investment accounts -- under one roof. One-stop shopping at its best. PLUS, Bank of America has the best online and mobile app technology of any bank we've used -- truly cutting edge and way ahead of the pack. Second, we get consistently EXCELLENT service from branch manager Karina El Halabi and Merrill rep Bobby Ho. Just today we stopped by the branch to set up a wire transfer. Bobby saw us sitting in the lobby and he made sure Karina knew we were waiting. Karina took care of us right away. It's like having our own personal bankers. LOVE the service. Third, the La Jolla/Girard branch is super convenient to us -- just a quick 5-minute drive from our house and always lots of parking on Girard or one of the cross streets. We feel very fortunate to be banking at Bank of America and to have Karina and Bobby by our sides, taking good care of our finances. THANK YOU!

Manuela Machado, has been very helpful with a complicated issue…read more Just wanted to thank her!

Very nice, old-school service…read more They don't treat you like the big banks do. I've been with their San Diego branches for 25 years, so I have some perspective.

Is it weird to Yelp a bank.. ? Because they have no reviews so far? ‍. Well, phenomenal customer…read moreservice either way. Their staff is highly appreciated from me and my employer.

I have used Torrey Pines for a business loan for years. I had some problems recently, and had…read moretrouble having them resolved. Today I walked into this Torrey Pines for the first time, possibly with a slightly negative attitude. Anna Marie, Vice President at this location, took the time to help me. She took someone that was a lost customer, and flipped me immediately. She listened, understood, and solved the problem 100% without any nonsense. Simply put Anna Marie was awesome, and the sole reason why I now will do further banking at Torrey Pines. This lady is a a true asset to Torrey Pines. Thank you.

From the owner: Western Alliance Bank, Member FDIC, offers a full spectrum of tailored commercial banking solutions…read moreand consumer products, all delivered with outstanding service by banking and mortgage experts who put customers first. Serving clients across the country wherever business happens, Western Alliance Bank operates individual, full-service banking and financial brands with offices in key markets nationwide.