Best Bank in La Jolla - Jacob was extremely helpful and professional in setting up my account…read more(unlike the baby boomer women working at the bank across the street - california bank and trust - horrible) You should only do your banking with professionals who understand technology, security and customer service... Banc of California does. Awesome Service!

Fantastic service, friendly staff, one of the best small banks I've been in. I can't recommend this…read morebranch enough. Heidi is wonderful

Just awful! our alleged wealth manager Andrea set up our…read moretrust as testamentary instead of living even though we handed her the paperwork. We don't even have a testamentary. Now it is causing all sorts of problems for us. Avoid!!

I go to this branch almost everyday. The customer service is superb each and everytime. The line is…read moreconstantly moving fast and all the other regulars I have spoken to are all very happy. Before they moved to the location on Prospect I refinanced my home with their mortgage dept. All finances of the refi went smoothly. I do everything from business to personal banking here and all very efficient. The new location is great! Highly recommend! Friendly staff!!

I'm shocked that after the unpleasant incident I had with Tony at this location, management chose…read moreto keep him on staff. His behavior was rude, disrespectful, and completely unprofessional. This is exactly why this branch has the reputation and reviews that it does. What's especially concerning is that his own coworkers felt compelled to apologize for his behavior, which puts the team in an unfair and uncomfortable position. Why place employees in such an unpleasant situation? Save yourself the trouble and go to the Bird Rock location instead. Unfortunately, this is the only branch open on Saturdays. While the manager did call me to excuse his behavior, anyone who shows such disregard for customers should not be working in customer service.

They don't close until 5pm. I want to open an account. Dude says there's no way and no cause branch…read morewill let me do it right now ... We have 45 minutes until close. You want my business or not? What's the point of closing at 5pm if you're already closed at 4pm??? Freaking annoying. Fine I'll bring my business elsewhere.

This review is quite specifically for Lesandro Mena, VP - Financial Consultant at Schwab's La Jolla…read moreoffice. Lesandro is a man of integrity who will go the extra mile to guide you and find you the best Schwab products and services. He has assisted us with our mortgage, a credit line, and investment opportunities. Lesandro is a connector. If he cannot find an answer, he will find someone who can. He and his colleagues at the La Jolla office are friendly, responsive, and knowledgeable. The branch offers free parking and is accessible to the La Jolla community and beyond.

To set up appointment is impossible. Requested to book appointment online and they never return my…read morecall to set up appointment. You will end up dealing with hours on the phone pleading for appointment and they only say we send request and never get back to you! Also they freeze your account while accepting a deposit no problem but then requiring a rigid list of documents as a proof of address .

Jason provides professional and individualized service. The bank's staff is very informed and…read morecustomer service is thorough and timely.

First Citizen's Bank changed their name a year or so ago & used to be called Iron Stone Bank (same…read morelocation. same bank). I have been an account holder for nearly a year and the overall experience is disappointing. Upon opening my business account it was explained to me that while no interest was being paid on my account balance that this smaller bank has a reputation for "high touch" personal service which is above and beyond most banks. This branch is conveniently located a block from the house so I decided to give them a chance. Now that I've been there a while I now see how much patience is required to work with them. For example, the technology is dated (from their old-style ATMs with limited capabilities to their clumsy website). The service at this bank is also below what I was led to expect. Just one service example, unlike my other banks First Citizen's places unreasonably long deposit-holds of more than a week on the my clients' checks I deposit (even checks drawn on local banks). That's life... except branch employees complain when occasionally (about once a month) I provide them with a bank officer to call at my client's bank in order to release my deposited funds earlier. Apparently making an occasional phone call to accommodate an account-holder is above and beyond the "high touch" service they had in mind. My experience with First Citizen's bank has made me realize how important having current technology plays into the service experience at a bank these days. This bank's dated technology and policies (like the long check-holds on deposits) requires patience not required at my other banks. Also, the fact that First Citizen's has shorter branch hours and is inexplicably closed on weekends makes the banking experience far too inconvenient. Most other banks I utilize offer a better banking experience than I've had at First Citizen's Bank.

Went in with a crisp $100 bill... asked for quarters as I have done bi-weekly for the last decade…read moreto do laundry... Today, magically, the new teller NEEDED my bank card.... absolutely unable to grab quarters without it. (Something not needed for the other roughly 260 times I have performed this exact action.... Upon giving my bank card, the teller said there is an issue with the machine and its a new computer so its giving them trouble.... a 4 minute MAX interaction turned into 35 minutes. And I was first in line. "thank you for your patience" ... Next time DO NOT ask for my bank card if its not STRICTLY needed. You CAN process quarter requests over $20.... Lack of educated staff combined with rude passive aggressive demeanor ruined my day and earned my first ever one star review. I would give a negative 5 if I could. I am strongly considering moving all assets out of WF as a result of this one interaction! After over a decade of banking. Do better!

A huge THANK YOU to Heather who went above and beyond to help me with my business account that was…read moreclosed recently due to loss prevention. I was treated with the utmost professionalism and patience as I walked in very frustrated. She immediately took my case seriously and began making calls to see what we needed to do to make sure my business account could be up and running again. Thank you Heather for going beyond what I expected and for updating me multiple times during the process and communicating everything to a branch that's closer to my house so I didn't have to start from scratch! We need more Heathers in this world! You're the BEST!

Manuela Machado, has been very helpful with a complicated issue…read more Just wanted to thank her!

The bank makes absolutely no effort for customer service. No banker at 3pm when then bank closes at…read more4pm.

Very nice, old-school service…read more They don't treat you like the big banks do. I've been with their San Diego branches for 25 years, so I have some perspective.

Is it weird to Yelp a bank.. ? Because they have no reviews so far? ‍. Well, phenomenal customer…read moreservice either way. Their staff is highly appreciated from me and my employer.

I have used Torrey Pines for a business loan for years. I had some problems recently, and had…read moretrouble having them resolved. Today I walked into this Torrey Pines for the first time, possibly with a slightly negative attitude. Anna Marie, Vice President at this location, took the time to help me. She took someone that was a lost customer, and flipped me immediately. She listened, understood, and solved the problem 100% without any nonsense. Simply put Anna Marie was awesome, and the sole reason why I now will do further banking at Torrey Pines. This lady is a a true asset to Torrey Pines. Thank you.

From the owner: Western Alliance Bank, Member FDIC, offers a full spectrum of tailored commercial banking solutions…read moreand consumer products, all delivered with outstanding service by banking and mortgage experts who put customers first. Serving clients across the country wherever business happens, Western Alliance Bank operates individual, full-service banking and financial brands with offices in key markets nationwide.