Every since the app "upgraded" the system has been terrible! Today on a Friday during the day and…read morenot a holiday they're doing system maintenance and I can't get into my checking account. They also don't work with Zelle anymore so there is no way for somebody else to deposit money into your account from a different bank or app etc. Ridiculous!

Been with CCCU for many years and mostly satisfied. Today I came in for a newCD. Noel did a great…read morejob explaining my options and setting up the new account. This is my favorite branch with a good amount of parking in their own lot

Nabil helped me out today with my business and personal account today! Made everything super easy…read moreand fast! Shoutout out to him!

I Love this Location,Karen is a Fantastic employee,she answered the phone in a timely manner,and…read moreanswered all my questions.Also so friendly and professional when going inside the bank.Mission Hills branch never answers their phone and some of the employee's are not friendly.This review is for the one off sports Arena

Very helpful and caring employees. Terrible, terrible website. Terrible, terrible website.read more

In today's business banking world where you are judged solely by numbers, Bank of Southern…read moreCalifornia is a breath of fresh air reminiscent of banking relationships told of in the stories of past mentors. They actually listen to where you want to go, not just where you've been. They don't hide behind new regulations but search out new options for you. It's the best banking relationship I've had in the last 21 years. They know my name - and it's only been a year. At our previous bank, we had three different loan officers in one year - prompting our decision to explore new options. At B of So Cal, the same team has been working with us since we began. At our previous bank, we had to chase after service. Now, BoSC calls us to see what we need. Do you want to know your banker? I know mine!

Just when you think banking got too big, to little security, overcharges, fraud, etc; there's…read more[HomeStreet] Bank. Originally founded as Kaiser's Credit Union, it morphed into HomeStreet Bank. They know you by name, it's like seeing old friends every time you're in the branch, and they have NO FEE accounts and waive ATM and other fees for being a good customer. Best Bank in town. Check them out! Maria, Lisa, or Kellen, they'll take care if you. www.homestreetbank.com

A Breath of Fresh Air! ***** STAR CUSTOMER SERVICE*****…read moreKellen McCarthy, Maria Correia, and Lisa Pereira are Total Rockstars; Knowledgeable advice and complete understanding my personal banking needs. I am grateful to have Home Street Bank in our neighborhood and I know you will also!

DO NOT do business here. I've been a WF customer for over 15 years with several mortgages over the…read moreduration, so when I received an offer for a $2500 bonus to sign up for a Premier Checking which I would receive after 90 days, I carefully read he instructions and booked an appointment with the Hillcrest Branch. Unfortunately, I was given Fernando Guerrero, an amoral, lazy and uneducated employee who 1. didn't understand the terms of the offer and 2. didn't take the time to simply VERIFY how to set it up correctly. During the course of the 90 days, I reached out to Fernando several times to ensure I had met the requirements for the bonus, and EACH TIME he assured me I had (again, very negligently not making a simple phone call to the promotions dept to ENSURE I had...but just SAYING I had). After 90 days; no bonus (surprise!), so I began to reach out by phone and email, and of course Fernando began dodging my calls and not replying to emails. When I finally took the initiative to explore WHY I didn't receive the bonus, it was because he had explained it incorrectly AND failed to set it up so I would get the bonus. After hiding my number, I finally got through to him, and he was very apologetic, saying he would ask for an investigation and say it was "bank error", and that he would "advocate for me" (his catch phrase, which means absolutely nothing). Come to find out, after the actual investigation took place, both he and his manager, an equally unethical Lisa Kern, denied ALL responsibility and claimed it was MY fault. Well, guess what; I recorded my calls (BOOM, SUCKAH! You're done!) and turned them into the Executive Office, who promptly did a subsequent investigation and finally gave me the bonus I was due. The point is there are some extremely hard-working and competent individuals who work for WF which is why I have been with them for so long. But at least at the Hillcrest branch, there is a culture of lying, unethical behavior and just plain laziness which could have literally prevented this entire experience with ONE phone call that never happened. This incident has now been taken to the highest levels at WF and my guess is Fernando Guerrero will take the fall for the entire experience (and his incompetence was the reason it happened), but I think from my call with the manager, Lisa Kern, that she probably told him to lie and say it was MY fault during the investigation so as to hide her lack of training/handling the situation. So, if they are both fired, let this be a testament to their lack of ethics, morals and customer skills for anyone who is considering hiring them in the future.

Don't waste your time. I just opened up a credit card account and spent over two hours trying to…read moreconfirm my card and activate it. All their instructions were a dead end. I got the run around, run around, run around and ended up being told that I would either have to go to a branch or give out my social security number to a staff member who I don't even know. They need to set things up so that their customers can activate their accounts easily and not end up at a security risk. No other bank that I know of does this to their customers.

I do not bank here or with this bank, however came to this location to inquire. From the moment…read morethat I had entered, I received excellent customer service. I can understand why this location has high ratings as the girls that work this location specifically on this day I witnessed knowing the customers by name, being very friendly and accommodating to the needs of the customers. Gaby I believe was the one who assisted me and she went above and beyond in providing customer service. If I was looking for a new bank this would definitely have me sold to open up an account. This location interior is clean and inviting. They have 2 areas for seating and and at this specific time around 330pm there was 3 banker's working. The location does have some foot traffic and there was no long line waiting to be helped. Upon entering the parking location they have a separate entrance for drive-through only. I noticed that there was some assistance being done through drive-through depending on who was available and and it sounded like the old fashioned air drop being used because of the suction noise and the fact that I heard the teller say it's coming right down over the intercom to the customer. The parking lot to the main building is a paid lot, but don't worry as long as you are there less than 5 minutes I believe there is no charge over 5 minutes they validate. Since I had some questions, I was there over the 5 minute mark and my ticket was validated upon exiting the parking lot my ticket price would have been $5.80. Please note the parking is an increments or a fraction thereof.

I had originally phoned in and spoke with Laura Venegas who claims to be the manager/supervisor,…read morelet me first off say i was transferred around 3 times and finally reached to speak with her, she did not have the right answer and was extremely rude and asked if she could call me back because she claimed to be busy but i never had gotten a call from her, was not apologetic either. lacks basic customer service! i am writing an email regarding to cooperate.

Needed to make a transaction and they were the closest to my job. Wasn't busy at lunch but the…read moreparking lot was full and tight due to other businesses.

The branch is quiet and provides privacy with no stress or worries. Tracey is amazing! I was…read moreworried about the complexity and security of a new account, but she made the process quick and easy. Tracey answered all my questions and made sure I knew how to use the online app before I left. Thank you so much for being fantastic!

Best personal service ever offered by a bank!! Never ever talk to an automated attendant.read more

Always very very helpful! The La Jolla branch and the coronado branch are fantastic! Kudos to Rob…read moreand their whole team!