Amazing service and great investment options…read more Glad to see a branch open in Del Mar. Mr. Torres and Mr. Stephen are both solid advisors. Branch manager Martha personally greeted me during my visit. We need more solid options like Poppy Bank!

From the owner: We exist to meet the banking needs of our clients and to make a positive difference in the…read morecommunities we serve. Our principal focus and dedication remain on supporting the businesses and economic prosperity of the communities in which we live and work.

Best Bank in La Jolla - Jacob was extremely helpful and professional in setting up my account…read more(unlike the baby boomer women working at the bank across the street - california bank and trust - horrible) You should only do your banking with professionals who understand technology, security and customer service... Banc of California does. Awesome Service!

Fantastic service, friendly staff, one of the best small banks I've been in. I can't recommend this…read morebranch enough. Heidi is wonderful

Just awful! our alleged wealth manager Andrea set up our…read moretrust as testamentary instead of living even though we handed her the paperwork. We don't even have a testamentary. Now it is causing all sorts of problems for us. Avoid!!

I go to this branch almost everyday. The customer service is superb each and everytime. The line is…read moreconstantly moving fast and all the other regulars I have spoken to are all very happy. Before they moved to the location on Prospect I refinanced my home with their mortgage dept. All finances of the refi went smoothly. I do everything from business to personal banking here and all very efficient. The new location is great! Highly recommend! Friendly staff!!

I'm shocked that after the unpleasant incident I had with Tony at this location, management chose…read moreto keep him on staff. His behavior was rude, disrespectful, and completely unprofessional. This is exactly why this branch has the reputation and reviews that it does. What's especially concerning is that his own coworkers felt compelled to apologize for his behavior, which puts the team in an unfair and uncomfortable position. Why place employees in such an unpleasant situation? Save yourself the trouble and go to the Bird Rock location instead. Unfortunately, this is the only branch open on Saturdays. While the manager did call me to excuse his behavior, anyone who shows such disregard for customers should not be working in customer service.

They don't close until 5pm. I want to open an account. Dude says there's no way and no cause branch…read morewill let me do it right now ... We have 45 minutes until close. You want my business or not? What's the point of closing at 5pm if you're already closed at 4pm??? Freaking annoying. Fine I'll bring my business elsewhere.

Jason provides professional and individualized service. The bank's staff is very informed and…read morecustomer service is thorough and timely.

First Citizen's Bank changed their name a year or so ago & used to be called Iron Stone Bank (same…read morelocation. same bank). I have been an account holder for nearly a year and the overall experience is disappointing. Upon opening my business account it was explained to me that while no interest was being paid on my account balance that this smaller bank has a reputation for "high touch" personal service which is above and beyond most banks. This branch is conveniently located a block from the house so I decided to give them a chance. Now that I've been there a while I now see how much patience is required to work with them. For example, the technology is dated (from their old-style ATMs with limited capabilities to their clumsy website). The service at this bank is also below what I was led to expect. Just one service example, unlike my other banks First Citizen's places unreasonably long deposit-holds of more than a week on the my clients' checks I deposit (even checks drawn on local banks). That's life... except branch employees complain when occasionally (about once a month) I provide them with a bank officer to call at my client's bank in order to release my deposited funds earlier. Apparently making an occasional phone call to accommodate an account-holder is above and beyond the "high touch" service they had in mind. My experience with First Citizen's bank has made me realize how important having current technology plays into the service experience at a bank these days. This bank's dated technology and policies (like the long check-holds on deposits) requires patience not required at my other banks. Also, the fact that First Citizen's has shorter branch hours and is inexplicably closed on weekends makes the banking experience far too inconvenient. Most other banks I utilize offer a better banking experience than I've had at First Citizen's Bank.

Went in with a crisp $100 bill... asked for quarters as I have done bi-weekly for the last decade…read moreto do laundry... Today, magically, the new teller NEEDED my bank card.... absolutely unable to grab quarters without it. (Something not needed for the other roughly 260 times I have performed this exact action.... Upon giving my bank card, the teller said there is an issue with the machine and its a new computer so its giving them trouble.... a 4 minute MAX interaction turned into 35 minutes. And I was first in line. "thank you for your patience" ... Next time DO NOT ask for my bank card if its not STRICTLY needed. You CAN process quarter requests over $20.... Lack of educated staff combined with rude passive aggressive demeanor ruined my day and earned my first ever one star review. I would give a negative 5 if I could. I am strongly considering moving all assets out of WF as a result of this one interaction! After over a decade of banking. Do better!

A huge THANK YOU to Heather who went above and beyond to help me with my business account that was…read moreclosed recently due to loss prevention. I was treated with the utmost professionalism and patience as I walked in very frustrated. She immediately took my case seriously and began making calls to see what we needed to do to make sure my business account could be up and running again. Thank you Heather for going beyond what I expected and for updating me multiple times during the process and communicating everything to a branch that's closer to my house so I didn't have to start from scratch! We need more Heathers in this world! You're the BEST!

Manuela Machado, has been very helpful with a complicated issue…read more Just wanted to thank her!

The bank makes absolutely no effort for customer service. No banker at 3pm when then bank closes at…read more4pm.

Very nice, old-school service…read more They don't treat you like the big banks do. I've been with their San Diego branches for 25 years, so I have some perspective.

Is it weird to Yelp a bank.. ? Because they have no reviews so far? ‍. Well, phenomenal customer…read moreservice either way. Their staff is highly appreciated from me and my employer.

I have used Torrey Pines for a business loan for years. I had some problems recently, and had…read moretrouble having them resolved. Today I walked into this Torrey Pines for the first time, possibly with a slightly negative attitude. Anna Marie, Vice President at this location, took the time to help me. She took someone that was a lost customer, and flipped me immediately. She listened, understood, and solved the problem 100% without any nonsense. Simply put Anna Marie was awesome, and the sole reason why I now will do further banking at Torrey Pines. This lady is a a true asset to Torrey Pines. Thank you.

From the owner: Western Alliance Bank, Member FDIC, offers a full spectrum of tailored commercial banking solutions…read moreand consumer products, all delivered with outstanding service by banking and mortgage experts who put customers first. Serving clients across the country wherever business happens, Western Alliance Bank operates individual, full-service banking and financial brands with offices in key markets nationwide.

Whether you are a financially sophisticated gazillionaire running a web of companies from your…read moremegayacht or the kind of person who goes to the ATM to see if they have any money, you need a financial advisor. But not just any financial advisor. You need Keith Paglierani. Keith will grasp all the details while staying focused on the big picture. Even if you have everything figured out, he'll have a few more ideas for you and see at least one issue and a solution you missed. And if something financially major suddenly happens (say you win the lottery or lose a job), you can pick up the phone any time, and Keith will be there for you with great advice based on rigorous analysis. Always delivered straight but with kindness. I met Keith when he did an analysis and financial plan for a relative who asked me to tag along as the financial version of a medical advocate. I was so impressed by Keith that I hired him as my advisor. I've worked with him for nearly five years now and have referred him to friends. Two other reasons I feel so good recommending Keith - Having shopped for advisors, I feel confident that his fee schedule represents the best value in financial advice you will find. - Because Keith has a group of support people around him, he can deal with lots of data, fast. A couple of times, I've buried him in paper, thinking it would be a couple of weeks before I'd get anything back, and each time he'd been back in touch in a day or two with great thoughts based on close analysis. Keith is money. Literally.

Jan and Karen have been our advisors since 2005 and we loove them! They are like friends to us…read more Ameriprise is known to be expensive, but they really help us out and never pressure us into doing things we don't want to do. They saved us from losing lots of money during the downturn in the economy. To me, they are worth every penny to make sure our investments are on track and to keep me from stressing about it all. I was originally referred to Ameriprise by a friend. His advisor was a family friend, so I trusted him. I was with him for about a year before I moved out here. My old advisor referred me to someone here in San Diego who would not return my calls or emails, so I was about to give up on Ameriprise. Then, I was referred to Jan Pretorius. I made an appointment and went in to visit him at the La Jolla branch. I then discovered he had a partner with him, Karen Purvis. He likes to take care of retirement and 401 (k) stuff and she likes to take care of expenses, insurances, your financial goals, etc. Eventually, they moved out into their own office at the Morena Blvd location. They acquired a paraplanner, Tracy, who is just as great. When we go in for our twice a year meetings, we are greeted by name and everyone is super friendly. During our visits, we track our spending and savings, mostly with Karen. We focus on how on track we are with our goals and talk about making changes if needed. Jan will then talk about the market and our 401 (k) and changes he's wanting to make, etc. I love not having to deal with all that! They've even made calls to try and help us out with things during our meetings and put the call on speaker phone for us to hear. Every once in a while, they will try to sell us the idea of something new, like life insurance. But, in the end, it is all our decision and have never ONCE felt pressured by them. I'll admit, we've gone against their recommendation before. They return all emails and calls usually in the same day. This office is very personable. They send us chocolate for Christmas, they sent us a wedding gift off our registery, and they call us for our birthdays. Seriously, I couldn't imagine using anyone else as our financial advisors. Based on other reviews of Ameriprise, it all depends on who you get as an advisor. We got lucky. They do a terrific job and anyone interested should call them up for a free consultation.