I was a member of this credit union when it was the Sony Employee credit union. This new merger with Cabrillo Credit Union is junk. I simply want to activate the debit card and I get transferred to the Philippines to activate the card? WHY can't this be done over the phone like a normal institution. The app and website is useless and looks basic and fake. Funny how they are so concerned about fraud yet their website looks like fraud and one can't even activate the card with someone in the US. It's hard to get someone to answer the phone. It's hard to get ahold to someone in a local branch and I sent an email stating what my dislikes are about the "new credit union" and no one has called or emailed me back. I'm not impressed and to think I wanted to close my "big bank" account and go credit union all the way. I'm glad I didn't. read more

All my cards are blocked...why Don't bother asking...This is the worst possible combination of Bank-minded a-holes who couldn't give a rat's ass about customer service... their president sent a letter last December reminding everyone of the past-practice of foregoing a payment for Christmas, and then stating that program is no longer available (yeah: merry f'n Christmas!!!) wanna talk about tone-def CEO's...... unf'king believable! Their updated websites always have hidden features that complicate customer transactions, and they sit there, blank faced (over the phone so zI'm assuming), wondering why anyone is complaining about the lack of services, and NEVER returning escalated calls because ... Why bothger?!? I have been a money maker for this crap outfit for years, overseas fees, overdrafts they mistakenly charged and had to refund, etc... Yup, don't come here unless you have a family member that works here and you can get an inside channel to service... so now, I'm going back to their website and continue trying to log-in on their newest defunkt home-page, just implimented straight from 1987... 15 times I've asked to reset my password and no response... this is their modus operandi and they suck! read more

I noticed fraudulent charges on my account. Cabrillo took care of it quickly, it was easy, they were helpful and nice on the phone. I then went to the La Mesa branch to pick up my new debit card, took about 10 minutes. Everyone was very friendly. read more

Very professional and fast service for a loan enquiry. Pretty competitive rates. Not at all pushy.

This new location is more convenient for my needs but the first couple of visits were disappointing because they could not solve my banking problem. The parking lot is tight and awkward, and it is shared be several other companies. Each time I have visited this location they have changed things around. I guess because it is a new location, they are deciding what works best for them. 2022(46) read more

Awesome bank & I am glad I joined 9yrs ago. I just wish the banking hours were longer during the week or closer branch open on Saturday. However the service is great. I get great rates for auto loan & if I have an offer for less they'll beat it. Also great rate on a loan to consolidate & payoff debt without breaking the bank. I usually use the Scripps Ranch location but since I moved I'm closer to the LA Mesa branch. There's no atm at la Mesa location but drop box for deposits. And you can do mobile deposits but neither take cash deposits of course you can't deposit cash via mobile. Parking is plenty & you can usually walk in & out without much of a wait if at all. read more

The customer service on the phone is poor. Many times when I call I'm not even able to get a hold of A banker I always get the answering service throughout the day and then when I do get a banker they seem to be difficult to deal with . I just called and asked a couple simple questions and she wanted me to look it up myself. I tried to look it up and end up having to call back and then she acted like it was a big deal that she had to look it up. read more

Jane & her Merry Band of tellers provide the best customer service in the banking industry. They are professional, polite, proficient, personable, and knowledgeable. I have banking experience in various states as well as Ireland, France, Canada, & Mexico & I have not experienced such excellent service as I receive from La Mesa branch of Cabrillo Credit Union. Thank you Jane & your band of Merry Tellers! read more

Card Controls is currently unavailable for Android mobile app users. All previously set up alerts are functioning. We are working to resolve the issue as quickly as possible and apologize for the inconvenience. This has been posted for months. Every single bank in America has this feature working but them. Since then some my bills have not been getting paid without any notice. They should sell off if they can't be bothered to keep up with technology. read more

Absolutely the worst credit union I've ever had to use. My last credit union I was with for years. Only reason I switched so I could get paid on Fridays. Well today was the last straw. Went in to cash a check. They said they have to put a 3 day hold on the check and I couldn't cash it. This check was under 1000. I will be looking for a new bank. read more

Been a member for nearly 20 years! Service has gone down the drain!! They alter you account make changes don't tell you and then can't explain or change it back to how it used to be! Looking to switch to a cu that treats you right!! read more

My wife and I wanted to purchase a used RV after selling our old one. And Jessica, at the La Mesa branch, walked us through the process and got us a great rate and payment amount!! And not only that, but in this process, she was also able to re-finance my truck, which dropped my rate by more than 2 percentage points! She was incredibly helpful and I would 100 percent have Jessica help us in the future! Thanks Jessica! Steve, Amber & Brody! read more

Very great people work here at this branch, i. Sure all Carrillo credit union staff are just as courteous and hekpful, I've only been to this location. Jessica Lowe was very helpful and really took the time to answer all of my questions and concern. Highly recommend this branch read more

This Place Is Awesome. I Always Get Great Customer Service And I Love Their Rates And Policies. read more

This review is for Cabrillo credit union as a whole minus the fact that I can't deposit money at the atm at this location. Cabrillo credit union does not offer 24/7 telephone service. If you have any fraudulent activity after hours you can only leave a message. I have been having problems on my account for a week now with no resolution. Once it is resolved I will be closing my account. read more

Pretty much just come here to pull out money. If you need help with anything else I'd go to the branch in Chula Vista ‍

Update: 8/16/19 Cabrillo management reached out to me, their management team were very respectful and apologetic for the behavior of their employee. They also were kind enough to send me 2 free movie tickets. Thank you for maintaining great customer services and always willing to improve. ********************************************************* I probably been to this branch twice at most, NEVER again will I go back. I went there recently to add some registration fees to my account, and I was helped by the rudest employee, who told me that the funds will be in my account within 24 hrs because she had to fax my registration notice to "some guy" mind you this wasn't the first time I have done this, and never was I required to wait for an approval. However, it was 24 hrs, right? What the harm? 72 hrs later and still nothing, I went to the Downtown branch in the federal building and the treatment there is day and night. At the Downtown branch they are nice, respectful, and definitely willing to help. Within few hours the funds were in my account. The kicker is that the RUDE employee called my cell to claim that SHE was the one who processed my fund!!! The aducity read more

Super nice people. Willing to listen to you and very helpful. Plenty of parking. I've been a member for many years and have never had a problem. Great customer service. I've heard of a couple of people had a problem but they said the credit union management took care if it right of way. read more

Why is this place even open! No customers or service. Asked for some info about opening an account. Told me to go online and read about it! this branch is a joke!!! read more

Highly dissapointed, and that's hard for me. My bank account has been compromised twice in the last 6 weeks, I had new cards with new pin numbers sent and my old cards deactivated without notice. Never got a full explination why. The branch location is ok. The staff always seen very busy and never can tend to you when you vet in line. There is always a delay. read more

Two stars for location only. People are extremely rude. The manager needs to provide some customer service training on how to be respectful human beings!! They don't even say hello or have a nice day or even acknowledge that the customer has said it. Every person I have encountered at this branch seems quite miserable. I only continue to go because there are few locations in San Diego and this location is the closest to my home. read more

I stopped in yesterday to cash a check issued by my school. I called before I went in to ask some general information. I was told that coming in would be the best option. I arrived to cash my check and noticed a few new faces. The young lady with the extremely long colorful nails was very rude. She didn't greet me, no smile, no hello. She seemed annoyed by my stopping in at 3:40. I'm not sure what she told the manager but for whatever reason they wanted to place a 2 day hold on my check. I asked her how much would they be releasing today, and the young lady stated "none". I politely explained to her that I called prior to my arrival and was told it would be highly unlikely that any hold would be placed on my check if I came in to the branch. I was also told by the representative when I called that if I did a mobile deposit that $200 would automatically be released. The rude young lady behind the window said " no, that would not be the case". When I told her that I called prior to my arrival, she simply shrugged her shoulders. I kindly took my check and said it's OK and left. I deposited my check via mobile deposit and $200 was automatically released. Total Bit@# crew yesterday. I hope that the usual people haven't retired. read more

Lease Buyout was no problem! Manager, Julia Freitas, was efficient and very pleasant to work with. In fact, this is a fantastic credit union! read more

I recently purchased a new vehicle and wanted to finance my vehicle through my local credit union. The representative named Jessica Lowe helped me not only with financing my new vehicle but also with another issue I was having with a mix-up with my checking account. She was very patient and very helpful. I can't recommend using this credit union enough. A very warm and welcoming environment in that branch. Keep up the good work Cabrillo credit Union! read more

This group has always been our favorite even when the Credit Union was located in Brier Patch. It's always felt like our hometown bank where everybody knows our name. read more

I've been with Cabrillo for over 10 years and it's been nothing but a great experience. The customer service has always been top notch no matter what branch I go to. But the La Mesa branch has the friendliest staff especially Felicia. Imagine a bank asociate who always has a great smile on her face and remembers your name. I thought that kind of customer service was gone but Felicia is keeping it alive every day. Cabrillo Credit Union is a good alternative to those big banks where you're just a number. Keep up the good work Cabrillo. read more

By far this biggest help and support I could have ever received. I financed a car through cabrillo. I was not sure it was possible due to my credit. But Jessica Lowe was absolutely amazing. She was informative and determined to help me finance my car. We dealt with a pretty terrible dealership and she still made it happen! Thank you Jessica and all the members of cabrillo! read more

I think it's sad... You make a mistake in your life and financial institutions WILL NOT EVER forgive you. Not everyone lives a perfect life. Shame on you Cabrillo Credit Union!!! That's ok, I'll take my money elsewhere... read more

Great customer service and great rates on loans! I don't understand all the negative reviews...but it does seem like a few of them either A) Stopped paying their bills or B) Got denied due to bad credit. Anyhow, I've been with Cabrillo since 2013 and will never go back to Wells Fargo. read more

I have been a member of Cabrillo Credit Union for about 12 years now. They are awesome. Their loan process is super easy, with good interest rates and automatic withdrawl for your payments. Their online banking is easy to use and the people that work at the El Cajon branch are always very helpfull and friendly. Best of all is their PAL program. They've got you covered in case your payroll is ever delayed. A great financial institution that I would highly recommend. read more

I have only been a member of Cabrillo Credit Union for a short time. What a difference going here rather than a traditional bank. These folks really, really care about you! They are attentive and patient. I highly recommend Cabrillo Credit Union. There service is fantastic! read more

Had a great experience with the loan process from approval to funding. I worked with the assistant manager Billy Clark, he made my experience very smooth and fast. After realizing how low their rates were when getting pre approved for one auto loan, I decided to also refinance a current auto loan at a lower rate and lower payment. In the matter of a week I had 2 auto loans both at great rates and payments that worked for me. Billy made it so easy and painless. He went over payment options and had patience answering all my questions. My husband and I signed everything via docu sign and picked up the check for the new car the same day. After how painless and easy everything was I will be moving my accounts and other loans over to the credit union. read more

I absolutely adore the branch manager Melissa there. Both the staff and management are friendly and welcoming. Regardless of my deposit or withdrawal amount I am treated with kindness and professionalism. Any issue I've had is handled quickly and efficiently. Melissa and her staff are the reason I not only continue to bank with Cabrillo but also recommend it highly to friends and family! read more

Dan went above and beyond with service recovery! An excellent experience. Thank you! Joy was quick, efficient and friendly.

I recently closed my account at one of the big banks and opened one at Cabrillo CU and I couldn't be happier! I never have to wait in line, the employees are friendly and helpful, and the few fees they do charge are much more reasonable ($25 over draft fee vs $37 with Wells Fargo). Most importantly, they make me feel like a valued customer. read more

This is literally the best Cabrillo branch in San Diego and it's all because of the employees. You know that grimey DMV feeling you get when you walk in to any legal/financial institution? This place DOESN'T have that. The employees are thoughtful, sympathetic, efficient, and most of all fast! They make you feel at home instantly and are genuinely concerned. If you have an issue, they will get to the bottom of it with grace. Not only that but my teller FELICIA has set up 2 car loans for me and my family, fixed my direct deposit issues, fixed a fraudulent issue that was going on due to my stupidity, and kept me from going into debt. She is so bad and her work is even badder! If you have the chance, definitely wait for her to help you (or Rachel) but everyone there is just as awesome and helpful. Now I see why my grandma has been with them for 8 years! Love Love Love!! read more

This credit union is definitely as good as it gets! Rebecca is fabulous and makes everyone who walks in feel welcome and at home! I started going there as a shared branch and then, had my husband move his account there. read more

Same as a previous feedback, I have this bank because I get pay early but customer service its absolutely horrible. Customer services stuff can never give you a full explanation about what they have holds on your money and even worst having a transaction you didn't authorize. Their system got compromised a couple of times at least and charges were charged to my account and their response was "call the merchant and try to reach an agreement".. really??? one time a check for over $1,000 was cashed from my account, when I open the picture of the check it was not even mine, the teller mistyped the number and got charged to my account instead of the other customer. Stay away from this bank!!!!! read more

I honestly wouldn't even give them one star, the only reason I switched to this bank is because is due to the fact that I get paid early through my job! Their banking practices are horrible, they have no consideration and unconventional! I lasted at this bank 45 days! Do not use them! read more

What can I say about this place? It's probably the best kept secret in SD and that needs to change. Literally changed my whole perspective and life in several ways. Let me explain. I came to Cali with the same bank i had in the military which wasn't a bad institution but they weren't doing me any favors in loans or rates. I took a job in SD and Mike, the head of their board at the time, personally welcomes all of us and literally beat every loan and auto rate I had. Instantly. And it wasn't close. Rate cuts were like 50% of my previous rates, saving me a lot of money. Their service has been unparalleled. Period. From day 1. And not just the first day, it's been a decade of dedicated professionals with elite customer service and attention to detail that you just can't get anywhere else. Especially at my branch, the La Mesa branch, Rachel Stevens is hands down family to me. She takes care of everything. My home, vehicles, boat, motorcycles, life advice, you name it, she's been there for me. I had my identity stolen. Rachel called me at home when she found suspected identity fraud on my account. She knows me and knows I come into the branch to do my business, so when some criminal went online and applied for a loan with my information and changed a few items, she alerted me. It literally gave me time to get ahead of the thief and close accounts before he stole everything. All of this for just a member of the credit union. Seriously. She is the absolute best. The individuals who work in this branch are tip top shelf. Literally helped me get signed up with AAA just so I could skip the lines at DMV. They know their clients. And they go above and beyond my expectations every time. My money goes here. Period. Yours should too. You get excellent service from everyone in the building, but if you happen to be in La Mesa, drop by and see Rachel or Felicia, who is a fantastic woman and consummate professional in her own right. They will take care of you like no one has before. read more