DISGUSTING. GO ELSEWHERE PLEASE. SAVE YOUR PET FROM NEGLIGENCE! Please read and take in other negative reviews seriously and save your pet the trauma. Sure they are good at minor procedures that's why they have the good rating but DON'T TRUST THEM FOR THE BIG THINGS PLEASE go somewhere else please! I've had a serious issue with this vet and NEED YOU to LISTEN to other bad reviews and save your pet the pain of negligence.
I'm so fed up and exhausted from this entire ordeal but it's time for me to warn others.
I have tried to resolve the issue with RCVS and VCMS for almost a year but negligence, no matter how bad the condition your pet is left in, is not something they will deal with, that has to be done with lawyers.
My epileptic cat but went for dental treatment and left there disabled for weeks and is now permanently deaf. KNOWING THAT HE DOES HAVE SEIZURES AS I 100% MENTIONED IT. I said he has one every 3 months. He claims he didn't know. His excuse for not treating the seizures was that I did not make a big enough deal about it. am i a vet. dr?!
This tells me that either the practice has covered up the fact that he knew and deleted this from their records or that lukas really did not note down in the first place that my cat has seizures. Either way this place is negligent and dodgy.
I went to Celia Hammond and told them the EXACT same thing I said he has one every 3 months and they URGED me to put him on medication immediately. They also said he still had an infection in his gums from the surgery which we had to treat with more antibiotics.
Because of this neglect i believe my cat was worse off in the surgery that left him suffering with vestibular disease - paralysed (which he eventually recovered from) and impaired vision and deaf. I picked my cat up and he was just complete jelly. He could not see, smell or hear. He couldn't even stand. I can't imagine how terrifying that was for him. 3 staff were there to give him back to us that evening but not Lukas. The staff said it was normal and that anaesthetic was just wearing off. Idk if they really believed this or they lied to me.
Lukas left immediately after the surgery and at the next appointment which was several days later, he asked 'if my cat has seizures.
We have gotten absolutely no explanation after a year of going through proper channels of why he asked that very specific question if, as he claims, he really had no knowledge of seizures. it's goddamn evil.
The scary part is that he shows no remorse. Other staff at this practice showed so much more affection to my cat than he did. He won't even offer a personal apology or explanation. He really needs to be fired.
This entire thing has been traumatic. My cat has not been acting like a cat since. He has no interest in playing or exploring. He only eats and sleeps. He's still wonky and loses balance and control of his legs sometimes so falls. He has fallen really badly so many times. His vision is still bad and he can't even follow a string with his eyes.
Celia hammond told us even cats with no teeth should be able to eat normal food but he can only eat pate and doesn't enjoy food anymore. He used to love food. He used to love playing and watching the birds and jumping up on things. It's been so horrendous. He doesn't even sunbathe anymore before he would sit in even a slither of sun. He doesn't react to catnip. He's just not there anymore,
I have received an apology from the practice as a whole but it's really not enough because they didn't do this to him. Also it doesn't feel genuine. It needs to be from the person who did this to my poor cat.
They offered a resolution with vcms but it wasn't enough I need to warn others PLEASE DON'T PUT YOUR CAT THROUGH THIS PAIN I BEG YOU.
Please do not let your pets see lukas.
I really wish i could believe that you genuinely care for the animals you treat and that you are remorseful but i've been given no reason to believe this. I hope that you pay serious attention to what people say and take all precautions in the future. Or just find a new profession. read more
