I've had a few disappointing visits here recently, but today was the final straw. I opened my box of chicken tenders when I got home, and the moment I looked at the meat, the pink flesh was immediately obvious. It was completely raw inside. I brought the meal back into the store and showed the manager. While he agreed to replace the tenders with a 5-minute wait (and gave a few extra pieces), the customer service fell completely short. They didn't replace the sides or the drink that sat getting cold while I waited. To make matters worse, the shift felt completely unsupervised and unprofessional. Employees were handing out free meals to their friends while paying customers waited. Serving raw chicken is a serious food safety concern, and the team needs proper training and supervision. I hope management takes food safety seriously, but I won't be returning. read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Wethersfield, Connecticut

See all

I ended up at this Popeyes on a whim to get a couple of biscuits for a baby raccoon hiding out nearby. I honestly can't remember the last time I was at a Popeyes, but I appreciate their super quick service and everyone behind the counter was very friendly. It's definitely a good location considering it's right near the highway and on such a major road. Their lemonade is always so good though so I definitely needed to grab one while I was there. read more

I ordered a large Mac and cheese and they gave me this the food was cold they make me wait for like 15 minutes in the drive thru not good service won't come back again. read more

Popeyes Louisiana Kitchen - The Homestyle Mac & Cheese - Chicken Wings Near Me - Wethersfield, Connecticut

They didn't even give me the right sides had me waiting for 10+ minutes outside when my food was inside waiting didn't give us any silverware for mac & cheese and mashed potatoes no napkins and very rude customer service, NEVER!!!! coming back here again read more

The wait was very long the cashiers were VERY disorganized and failed to give me all my orders. The cashier sweep the floor and had to be asked to wash her hands b4 packing my order read more

Ghost Pepper sandwich with Bacon and Cheese a drink and 2 sides, for like 13 bucks !! That's what happened!!!! Love you Popeyes'.. Ordering My Christmas Cajun Turkey today! Happy Holidays!! read more

In terms of national chicken chains operating locally that serve both sandwiches and bone-in chicken, Popeyes is my favorite. I rarely went to the Hartford location that used to be closest to me because I frequently encountered long Drive Thru lines. This new Wethersfield location is now closest to me. I recently stopped for a regular chicken sandwich. The place looks great and is designed for the social media era since there are colorful graphic designs perfect for selfies and pics. Business was brisk. Service efficiency beat my expectations for a newly opened place. Kudos. My sandwich was good. The fried boneless chicken breast was large. The chicken had good texture and moisture. I would have liked a bit more seasoning, but I was not willing to go with the spicy. Maybe next time. The bun was fresh. The pickles seemed a couple steps up from chain pickles. Excluding the area high end fried chicken sandwich places that charge a higher price as a point of comparison, this might be my favorite area fried chicken sandwich. It's better than I expect from a national chain. Four Stars, but for me, that's the national chain equivalent of Five Stars. Welcome to the area! read more

See all

So excited Popeyes is open in Wethersfield!! The two closest are New Britain and Hartford, and they're too out of the way for us. This new location is only 5 mintues away so we couldn't be more excited! We came pretty late, around 8PM on a Thursday for drive thru and it wasn't too bad of a wait. For only being open a week, I expected a longer wait times. We ordered two spicy chicken sandwiches, fries and biscuits. The food was just as good as any other Popeyes which is exactly what you want! Now to see if we can order delivery. Welcome to Wethersfield, Popeyes! read more

Popeyes Louisiana Kitchen - spicy chicken sandwich - Chicken Wings Near Me - Wethersfield, Connecticut

You guys have cars waiting for 15-20 minutes ANY time I come to this drivethru. There is never a sense of organization and I am always shorted on sauce for the chicken fingers/nuggets, or am not given the sandwich I ordered correctly. Tonight, this location had 5 cars (including myself) parked waiting for food (not including the line in drive thru building because of it). I figured the car next to me was finally getting their order after 20 minutes only for us to realize it was our order before theirs, arriving. my sandwich, coming out 20 minutes after I ordered it, arrived with no bacon or cheese on it. I'm not looking for rocket science when I come somewhere to get a chicken sandwich, but I repeated bacon and cheese three times. Maybe we pay attention to orders and work to get the food out to customers juuuuust a little quicker, yeah? read more

I left a review on another site where the restaurant owner responded to my issue where I had charges on my card that were not made a this location in Wethersfield. The restaurant owner responded to the review and brought up possibly going in person with the card where the charges took place to resolve. Now, the only reason I left the review was because the restaurant's listed phone number is not in service. Their corporate customer service line hangs up on you and directs you to a automated chat. After getting a response online from the restaurant owner, I felt that resolving in person was the best way to go. At around 117pm on 9/23/25 I spoke with a female who stated she was the manager. I explained the situation that took place regarding the charge. The manager stated that she wasn't informed by upper management about my situation and that she couldn't help me. I told her about how their restaurant number doesn't work, she rolled her eyes. I informed her that the restaurant owner responded to my review. She told me that the owner doesn't respond to online complaints. When I showed her the review where the owner did indeed respond, she again rolled her eyes and stated 'I can't help you because no one told me about this'. I asked if she can contact the owner. She said no. I asked why not and she said that upper management is supposed to inform her of any issues and then she can help. I stated that when customer grievances need to be escalated, what is the process and how does she not have a way to contact upper management. She said she could call, but she won't. I then showed her how I was charged for something that was not purchased, showing her my online statement. She then said 'that could be from any Popeye's'. I then showed her that it says 'Popeye's Wethersfield CT'. How can that be from any Popeye's? So she tried to make me seem like a liar with the comment that 'the owner doesn't answer online complaints' when I showed her proof. Then she tried to call me a liar by stating that my statement could be from 'any Popeye's' when the proof showed it was made at that restaurant. That is NOT customer service. I asked her again to try and call the owner so they can confirm that they responded to the online complaint and validate my story. She refused again saying that I could 'come back tomorrow'. I then asked her if she could just take my information and contact the owner with it. She refused and said she didn't need to take my information. She then said 'I could call but you can just sit and wait.' and said 'she might call when she's not busy'. She left the conversation to go fill fry sleeves. To the owner of the Popeye location, I cannot recommend this establishment to anyone. The fact that I had to deal with a false transaction, tried to get it resolved, had to jump through hoops just to get an answer or direction to a resolution. Only to then, not have a resolution is unacceptable. Also, to have someone under your management team that is disrespectful, shows zero empathy, and has no customer service or customer care skills is abysmal and unacceptable. To the manager on duty on that day, please do better and be better. You have a duty to provide customer service and with that comes the responsibility to serve. The way you treated a patron was uncalled for, embarrassing, and there is no excuse to treat any customer like you did. And to refuse to address a customer issue, even if you just took my information and did nothing with it, would have been a better thing to have done than showing zero empathy or care to begin with. I have already shared this experience with everyone that I personally know and I will be sharing it with the online community where I can. No one should have this type of experience, ever. read more

Absolutely awful service. Went through the drive through and ordered our food and then after waiting 20 min we went inside where they proceeded to try and charge us more and then never gave us our food. read more

Just came home after ordering from here. Charged for fries, never got them. Asked for a side of ranch, never got that either. I live in town and have only gone here twice. First time (last year) same thing, they are always short changing you. Won't be back. Really gives the franchise a bad name. read more

After a futile attempt to find parking at the Hartford Convention Center for the Flower and Garden Show, we ended up in Wethersfield at Popeye's. I had seen their ad for the Flounder Filet Sandwich and it looked good. It sure tasted good; I had the spicy and my dining partner had the regular. The spicy was def spicy and it made the whole sandwich sing. I had coleslaw with it as I do love their slaw. The piece of fish was large and tasted fresh.She had the fries and I stole quite a few. The roll on the sandwich was sure fresh and with the pickles I had a much better day than I had started off. Love the staff there as they are always in a good mood and know how guide you through their menu. Going back soon for that real good chicken! read more

My daughter and her boyfriend flew in from the Bahamas. They tried to get Popeyes in Atlanta but they were closed. On the way home I stopped and got them Popeyes in Wethersfield. The food tasted fine but oily. The flavors were good but then... the three of us were throwing up or having intestinal issues. It's the only thing we all ate. It did taste greasy. My guess is they have not changed out the fryer oil in quite a while. We will never go back to Popeyes! read more

It's great to see a new Popeyes here in town. There weren't any close by, and we'd generally only eat it when we were on a road trip and passing by. We stopped in on day two of their grand opening and got 3 meals. I got the regular (not spicy) chicken strips with mashed potatoes as a side. My wife got chicken nuggets and coleslaw, and my son got a spicy chicken sandwich with fries. What's nice about Popeyes is they offer actual fried chicken on the bone. So many places that sell chicken only offer strips or nuggets, but sometimes I'm just craving good, old fashioned fried chicken. Today I just wanted strips, and was happy they have a choice. Overall the taste was okay. Because I got regular and not spicy, I didn't expect it to have a huge amount of flavor, but I was a little disappointed because it was actually somewhat bland, with a heavy, greasy feel. My son loved the flavor on his sandwich, but he wasn't a fan of the spicy sauce that was on it. He said he wasn't sure if the chicken itself was spicy or not. That said, he would order the sandwich without the sauce next time. The sides were okay, but again lacked a lot of flavor. Perhaps I'm thinking of another chicken place that has a lot of spices in their food but can actually be overpowering. All in all, we'll definitely eat here again and happy to see this new Popeyes here in town. read more

See all

Good food, extremely prompt service. Would recommend this location. The 12:37am service was fire. read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Wethersfield, Connecticut

Here is a novel idea. How about tell the customer BEFORE they pay for their meal that you are out of something. And when it does happen, how about your employee not get an attitude. Too many attitudes at your location. read more

Food is good service is terrible. They care more about the customers at the drive thru and not at the counter. Waited 10 mins inside to place my order. Cashier is taking orders, handling cash and then going to pick out your order with no gloves or washing of his hands. Manager Jose was there assisting but didn't seem concerned. Asked for butter for my mash and biscuits and was told by Jose that there wasn't any. read more

Went through drive through, was given the wrong sandwich, wrong sides and no apple pie. Was charged for everything tho. Tried calling to let them know they didn't give the right order and phone just rang and rang. Don't bother, not worth it read more

I do not even want to give a star. I'm so disappointed I have been ordering and buying from Popeyes for over years and I am visiting in Connecticut this weekend with my family. What's the unfortunate? I made a very big order and you know what they sent me just the bread and the chicken no ketchup the condiment nothing when I called. The operator hung the phone up on me. This is not the way to do business especially when you're depending on customers. I'm so disappointed and I will not be doing this again with Popeyes not again sorry. read more

Of course, the order was screwed up. Ordered mash & potatoes, got Mac & Cheese. When the manager threw my bag on the counter with the handles sideways, I was needlessly concern my gravy would spill. - and no cocktail sauce for the popcorn shrimp read more

DO NOT VISIT THIS LOCATION If I could give ZERO STARS I would. That's my honest rating. Easily the worst fast food location. My wife and I decided to order dinner and since this location was on the way home and we knew it was newly opened, we decided to stop by. We ordered the LTO surf n turf tackle box and a spicy fish sandwich meal since we look forward to it every year during lent. We ordered through the drive thru. The service was abrupt and indifferent with the guy asking "that's all?" After every item I was attempting to order. He opened the door quickly and handed us our bag and closed the door. I tried to ask for some sauces with our meal but no one returned. We drove all the way home and we were missing the entire spicy fish sandwich meal. I tried to call the store but no one answered. I went in the store after work the following day, driving out of my way and wasting time. I went into the store and the interior was dirty and unkept. I waited in line for about 15 minutes. The guy taking the orders clearly had an attitude problem with just about every customer. I finally got to the front and he asked me "What you want?" I told him my experience with documentation of my receipt and he just told me I should've called last night and they can't do anything. I asked to please speak to a manager since I paid for food that this establishment never gave me. I spoke to the manager and he rolled his eyes and told the guys to make me a sandwich. He threw the sandwich with fries on the counter and just walked away. I asked for sauces which I never got the previous day and the guy said I have to pay for each sauce. This was the rudest fast food service I've ever received and being embarrassed by people because of their mistakes is unacceptable. Popeyes, I'm absolutely appalled. Im done. read more

Stopped by the poppies On Silas Dean highway for lunch costumer service was awesome but when we got to the softdrink stand both coca cola were not refilled with new syrups, Will be back cashier was a delight!!! read more

I wish I could make this review about the quality of the food or the cleanliness of the restaurant. Unfortunately I never got a chance to taste the chicken. I drove up to the drive thru to order the 12.99 special that wasn't only advertised all Over tv, but there was also a huge sign in the window. I was told I needed a coupon code. I didn't understand why that was necessary so I proceeded to the pickup window where I was met by what seemed to be the entire including a very rude women who said her name was Ana. I tried explaining that the sign was still up in the window and asked why they wouldn't honor the advertised price. The story now changed. I no longer needed a coupon. The deal ended today. I then stated it was false advertising and you should treat the customers better. And I asked for the name of the store manager and owner. For some reason they didn't want to give it to me. I know good help is hard to come by but I really hope the owner or the corporation steps in here with some customer service training. By other reviews it looks like I'm not the only one that has had such a bad experience with the employees. read more

Popeyes Louisiana Kitchen - Pictures of the deal that was still in the front window on 11.10.22 - Chicken Wings Near Me - Wethersfield, Connecticut

The food is good not the service, the fat bitch that gave me my food in the drive through had the dirtiest look on her face and did not say one word to me. Seems like she had one too many chicken sandwiches. I said thank you twice and she didn't even look at me. I feel bad for every chair she has sat in, fat ugly spanish cunt read more

Chicken wasn't quite done as others and also ordered spicy wasn't spicy and prices are to high, had about 15-20 minutes wait..hope it gets better read more

I am not satisfied with the service provided from this establishment. On May, 8, 2023, I picked up my son from his school nearby and drove down to this Popeyes to get a 6 piece combo meal for me and my child. When I took my order I was told the chicken was going to be fresh and I had to wait in a separate parking space. I waited for 26 minutes and then they finally came. My son had to get to a tutoring establishment in a separate town that he goes to weekly. This service made my son late to his appointment that could have been prevented if the workers had tried to output better service. I hope this does not happen in the future to any Popeyes restaurant I will go to. read more

Throw the whole store away. Never get my orders right. Management doesn't help solve any issues. It's always the next manager issue. I made it clear what I wanted and was overcharged. I was told corporate can't do anything cuz it was a in store purchase. The sad part is I live next to kfc and drive miles out the way to be disappointed. Bring back churches. read more

Terrible chicken, tiny wings, screwed up order. Really disappointing. Rice and beans good. Won't be eating here again anytime soon.

employe likes to smack people here like a weirdo help me get that employee fired and charged for lying on a 19 year old kid

Fucking ghetto as hell. I went to order food yesterday on 11/10/21 and a man was on the headset I asked him for what I wanted he didn't have that. I asked for another number he didn't have it so I'm like " what do you guys have?!" The young Spanish girl got in the headset getting loud as fuck, she was getting an attitude from left to right so I tell her her attitude wasn't needed because one she wasn't the one taking my order and 2 I'm the one putting money on your check so why lose a customer or maybe even several because there were at-least 3 cars behind me listening to her get rude towards a customer. Maybe she had a bad night , maybe y'all were closing , maybe someone pissed her off but she should've kept it cute. Teach your employees that they wouldn't have a job if it weren't for customers and if she had a bad day keep it at the door. I tried calling several times to speak to the manager but NOONE picks up the phone. If it were a manager than demote that person ASAP because your business will NOT get far with that type of employee PERIODT !! Never again , if I wanted ghetto , ratchet , rude , I'd go to Flatbush !! read more

Ordered 3 chicken sandwich meals and an apple pie. Was told to pull up ahead forbthem to bring out the food. We waited there for 10 minutes and then decided to go inside. Waited another 10 and then received our food. We had also asked for ranch twice and they never gave us any. The workers at this establishment are as slow as sloths. Never returning to this dumpster fire read more

I ordered a chicken sandwich and stuck to the bottom of the bun was something that looks suspiciously like a rat dropping. I don't have a lab to have it tested but it was convincing enough to result in me throwing away my order and deciding to never order from Popeye's again. Make sure you inspect your food carefully. read more

3 visits to Wethersfield location and 3 problems with our drive through orders we will be going to our original location definitely not close to home but not one issue ever b4 read more

never again. food took over an hour. staff was completely incompetent. long line with not much going on in the kitchen. the staff that was on break were completely obnoxious in the restaurant area doing anything from yelling on the phone to watching cartoons on full volume. never again. read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Wethersfield, Connecticut

i recently visited this location i do not recommend coming here ! the staff is very unprofessinal i came through drive thru , as im waiting for my order to be taken the female that was on the mic was very rude .as i finished my order i then move ahead to the window and asked to speak to the manager about the customer service i just recevied , as the manager comes to the window she already looks upset and doesnt look like she doesnt want to be working i explain to her about the situation and her response to me was " i was the one who took your order what would you like me to do about that " as a manager they are suppose to be able to control situations properly . she then slams the window in my face while im trying to talk to her ! very disappointed and would never come back here again i would rather drive 35 mins to another location then come back to this popeyes . the staff needs to fix there customer service or get new managers who enjoy working there read more