This restaurant was not prepared at all for today's pay day special. I arrived at the restaurant at 6:15pm, expecting a long lineup. I got just that, a lineup going around the cashiers, the front entrance door, the seating area, around nearly to the other entrance door. They took me and my friend's order around 6:40pm. Mine came out at around 7:00pm. No biggie. Then the waiting really began. All the single orders got theirs first (including mine), including those who ordered 10-20 minutes after my friend. It took my friend until around 7:35pm to finally get his order, and we were out the door by 7:40pm: 90 minutes after we initially came in. So much for fast food. Wanna know an even bigger twist? They ran out of fried chicken at around 7:20pm. Someone didn't pass Economics 101 inside! The obvious reason why was that there was no limit to how many boxes customers can order; I saw some people ordering 4+ boxes (my friend ordered 3) of chicken, and those were the people who were holding up the other customers ordering single boxes. If they limited everyone to a single box of 8 piece chicken, I don't think there would be the amount of pandemonium I experienced here today. So off with the bad stuff, and onto the good stuff: Damn the chicken was juicy! I'd take Popeyes over KFC in terms of their chicken quality any day. Was it worth the wait? Probably not so much, but hey it was cheap so I can't really argue much of what I went through to get it. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Waterloo, Ontario

We went to the drive through late Monday night as my son wanted a quick bite after his exam. It should be known that I do not like this place simply based on their unhealthy menu but since it was on the way to the highway, we agreed to allow it From the drive through window we could see an extremely messy area with garbage overflowing onto the floor and counters that were so messy. My husband pointed out the mess and the girl at the window said, "we are very busy and there are only 2 of us here". We saw 3 staff and only one table with customers.....so that big rush must have left just before we drove in When it came time to pay, the girl asks, "debit or credit?". Hubby replies, "I'll just give you cash". She looks perplexed and responds, "I don't know if we take cash, let me ask" So after we got the food and paid with cash we left and begged our son to please not eat there again. read more

My friend and I went to the drive-through late in the night around 12.10 am.I wanted a quick bite because I was really hungry. We ordered one SPicy chicken burger along with the sides of the fries. First, the person who was making the burger was coming from another end of the store by holding the chicken patty in her hand. When she gave us the order it was full of foul smell. As soon as I took the bite of the burger it was the worst bite I ever had. The burger given to us was stale and it felt as if I am having a bite full of oil. The chicken and the fries gave to us were stale and was leaking oil. The burger was the worst we can ever have. We literally threw the chicken and fries in the dump because it was the car was filled with the foul smell of oil and chicken and fires. I would never recommend anyone to have food from popeyes. read more

The chicken here isn't the best. The chicken is a pool of grease and and the fries are so dang crispy and the biscuits are as good as expected. Most of my experiences their isn't good. The staff working there are sketchy as heck and they run out of chicken breasts. The place is not good but wouldn't say its the worst. I just don't recommend it. read more

Popeyes Louisiana Kitchen - Drive thru - Fast Food Near Me - Waterloo, Ontario

I wish I could pick no stars! Drive thru is very slow! Waited 20 mins and when I got home, realized they hadn't put my sons order in the bag. Too far to drive back and tried calling, no answer or voice mail. Tried to complain online and it's impossible to find the contact info. Will never get that $10 back. Very disappointed and don't recommend. read more

Ordered delivery with my friend, they said it would take 40 minutes. Ended up being 90 minutes, plus the fact that they got the address wrong. The worst part was... there was paper in my pie! How does that happen?! read more

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Went though the drive thru at 11:00 pm asked for two chicken sandwiches with mild sauce. Server forgot so I asked her to re- do sandwich she said " can't you just have it on the side " then when I bit into the sandwich nearly broke my tooth and on a large bone.. Terrible experience at this location with poor quality service and food read more

My friend recommended this place to me as his fav fried chicken place in KW. It's pretty good and relatively inexpensive. The chicken was moist, tender, with a nice thin batter. Side dish of cole slaw was fresh and tasty. The biscuit was terrible. They should pump it honey and deep fry it cuz it was dry and stale tasting. Service was a bit hit or miss, but this being a fast food chain, I didn't really care. Cheap fried chicken is always good. read more

Dreadful service. I waited 45 minutes for my food, and during that time I watched countless people who ordered long after me receive their food before me. The whole kitchen was a disaster and employees were very rude. Do not come to this location read more

The staff here is incredibly polite. That's the best that can be said. It's a dirty location, and they had nothing ready. We waited for over 20 minutes for chicken, so at least it was fresh. Again, the staff was the only reason I didn't get angrier as they were very apologetic but come on. 6:30 on a Monday and no nuggets? read more

Although I admit that the service at this restaurant is painfully slow at times, I think their food is excellent. I love their chicken and probably eat here (or at the sister store in Kitchener) at least once a week. read more

Popeyes Louisiana Kitchen - pope louisiana kitchen - Fast Food Near Me - Waterloo, Ontario

I've been going to this store for the last 4 years. But I'm extremely disappointed with the service I got yesterday. I got to the store at 9:45, an hour and 15 mins before closing. I went to place an order around 10, and was told I couldn't use coupons on my phone. So, I ordered 2 sandwiches and a popcorn chicken box. They informed me that they don't have any more popcorn chicken or sandwiches. There was a huge pile of pieces of fried chicken behind the counter, and it looked like that's all that was going to go out for the next hour. Along with not preparing food, I got a lot of sass and attitude from the staff. They were extremely rude and disrespectful, and much too busy in their own private conversation to provide proper service. Severely disappointed. read more

Literally the worst place in town. Wish the chicken wasn't out of this world great. The drive thru is at least at 25 minute ordeal even with just one person in front of you. Other than slow, they always get your order wrong, usually get you to repeat it on 3 separate occasions, spaced about 5 minutes apart. They advertise specials that aren't on anymore constantly. Just disappointing all around. read more

The drive through is lower then my dead grandma trying to run a marathon and the cashier made me repeat my order 16 times before she got it right. read more

I love Popeyes but not a fan of this location; however, it is the closest Popeyes to UW and Laurier. The food here tastes good but the service drives me nuts. Ordering is a pain and it takes forever to wait for the food. This Popeyes is just not efficient at all. read more

ORDERED AN HOUR AND A HALF AGO AND WE'RE STILL WAITING ON DELIVERY I WOULD GIVE THIS 0 STARS IF I COULD they said it would take max 1 hour it takes 6 minutes to drive from popeyes to the university it takes 8 minutes to bus delivery should never take this long also called a countless number of times and they have not picked up once read more

Popeyes was advertised to me as a respite from the traditional fast food fried chicken. This was completely misleading. Popeyes chicken was so greasy that I could run it as an oil replacement in my car if in a pinch. If you want to consume nothing but salt and grease, this is the place for you. read more

Popeyes Louisiana Kitchen - Painfully greasy chicken that is absolutely inedible. - Fast Food Near Me - Waterloo, Ontario

I ordered a 3 peace chicken combo from drive thru. I had to wait 25 mins for my food. I wanted to drive off and go get Food elsewhere but unfortunately I had already paid. very very slow service, whether you go inside or drive thru. not to mention the employees look like they are forced to work there and just mumble things rather than speaking clearly. not a fan. read more

Worst Popeyes I've ever been too... surprised hasn't been closed down - place since s filthy and flies everywhere. Chicken was over fried and tasted as though it had been in old oil. Surprised we didn't get sick- had to throw away box. The gravy was not the Cajun gravy you get at Popeyes so they must have run out and substituted. Not enough staff and the 3 working who covered all positions seem to be doing best they could under the circumstances. read more

It seems like they do not want to participate in deals that Popeyes as a franchise advertises. The $6.49 boneless wing bash is something I wanted to get, yet they mention it was "out of stock". I came back the next day, and I overhead some other people complaining how they also came back another day, and apparently it was still out of stock again. I asked the cashier and she brought the manager, and apparently the "deal has expired". Complete BS when you change your excuse from one day to the next, and if you do not want to participate in these deals being run from the franchise, don't have the poster on your window or have the deal shown on your screens. read more

This place is a dump. I spent 20 minutes in the drive thru waiting for my butterfly shrimp combo when there were no cars in front of me. The cashier was unclear and not knowledgeable whatsoever over the speaker and when we got to the window she didn't even know what to say. I should have known to check my bag before I even left based on the already poor service but I waited til I was too far away to open my food to find out that they didn't give me my cocktail sauce that I asked for 2 times. And on top of that I didn't even get butterfly shrimp it was the popcorn shrimp instead. Ruined my lunch and wasted $10. Very disappointed and will never return. Thanks for nothing. Who would eat shrimp with lemon mustard sauce???? Not to mention there was garbage and debris all over the parking lot. Do better Popeyes. As I write this and try to swallow down my dry POPCORN shrimp I take a sip of my "sprite" and it smells and tastes like bleach? I'm done. read more

Terrible service, ordered at 6pm and was told expected delivery would be 6:50pm. Did not receive food until 7:40pm, the delivery driver also tried to refuse giving me my change, will not be ordering from here again if I could give 0 stars I would. Also the gravy looks like water and has a horrible taste and smell. read more

Messiest and dirtiest Popeyes I've ever been at. Not one clean table to sit at. Asked to have a table cleaned, had to wait 5 minutes, staff cleaned two tables and walked away leaving 4 tables dirty. Food on the floor, staff picked up with cloth used the wipe table, not a broom and then still didn't sweep. read more

Their chicken is always juicy and tender with a satisfyingly crunchy breading. The chicken is great quality and great tasting but can be a bit greasy. The manager is very friendly and has great customer service but that can't be said for all of the employees. The wait times can be long but it is worth the wait. read more