I wanted to desperately give this Popeyes a better review but these biscuits ruined all chances of that. I ordered a 16 PC. Family meal. I asked for all freshly fried chicken and the cashier was so nice. She told me it would be approximately 15 minutes wait time which I was happy to do to get fresh cooked chicken. I also ordered 2 large lemonade. I originally wanted to try to advertised frozen strawberry lemonade but machine was not operable. I asked did they have a strawberry lemonade on ice and I was told that they were out of strawberry syrup. Okay, no problem. I ordered plain lemonade and it was not sweet. I did not complain. I took my seat and waited 27 minutes for the chicken. I did not complain because I knew it would be great. I headed home to Hockley, which was essentially less than 10 minutes away. As soon as I got home I started making plates for my family with the chicken and sides. I opened the biscuit box and felt instantly disgusted. Four of the biscuits were severely hard and overcooked. They should have been thrown away. If you can take almost e0 minutes to fry me fresh chicken surely you can make sure I don't get old dry, hard Biscuits read more

Popeyes Louisiana Kitchen - Dry, hard, old biscuits - Chicken Wings Near Me - Waller, Texas

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Why isn't 0 stars an option. Stopped trying this location a long time ago because they were always out of everything. Tonight on my way to work everywhere else had long lines or has a worse rating than Popeyes. Anyway I figured it's been a while so I'll try them again. Ordered a 5 pc tender and all seemed good until I got to the window. Paid, got my food, and had to wait another 5 plus minutes for them to change out the soda that was out. So finally left and got to work and started eating my food. Was halfway through the first chicken tender and looked down and found a live ant sharing my dinner. Unacceptable! read more

This is the worst popeyes. Rude employees and can never get the complete order in the bag through drive thru. Then argues with customer about the missing food. Oh and the phone rings a busy signal like it's off the hook. You can't ever get through to let them know the order was messed up. And again, made me give a star rating. Should be a negative rating read more

Dont know what has happened to the management staff but the crew that worked the night of 8/5 needs to fired. I waited inaide for an order for 30 mins. Left and came back and still had to wait another 30 minutes. When the line at Jack in the box is moving faster, there is definitely a problem read more

the serves in this place is terrible a bunch of non english speaking people it's really sad when i can't get my food because im not understood read more

Horrible customer service they start speaking a different language and then closed the window on me with no communication. They made a mistake and gave my food away and tried to say we don't make the order twice. Beware !!! read more

I ordered a 3 strip meal. At the window I asked for 5 honeys (for the strips AND biscuit) 2 hot sauce (for my strips) and 3 ketchup for the fries The guy tells me no, it's only 1 honey, for the biscuit. I said no, it's 5 honey, one for each strip and 2 for the biscuit. THATS HOW I EAT IT!!! He argues with me again. "No, 1 honey, for the biscuit" Last time here, returned food and got a refund. BY THE WAY, it's not honey. It's honey sauce with 7 ingredients. Just keep honey in your truck from Whataburger, it has ONE ingredient.....yes, honey read more

I like the spicy chicken and they fry it crispy(which I have to have) Sometimes the piece is small but they don't mind exchanging it for a bigger piece. Both the cole slaw and mashed potatoes are good. That is usually what I order. read more

I have been to this Popeyes on multiple occasions. These last two times they have given me the wrong flavor of wings and on top of that didn't give me any sauce when I specifically paid for it. IM TIRED read more

I wish I could give ZERO Stars.. I'm here just picking up a door dash order and been in this line with still 7 cars in front of me. Guy passed by and I asked about door dash order and he said I don't know. Asked if they were even open and he said they're very short staffed and have mostly run out of chicken. Is that a joke?? you're literally a chicken place and have run out of the one thing you should be carryin?? it's been over 30 mins!! read more

Popeyes Louisiana Kitchen - Line after people have driven off and guy taking trash but can't bring me out my order. - Chicken Wings Near Me - Waller, Texas

CUSTOMER SERVICE IS POOR! And it doesn't make it any better when the Manager is just as Bad! I waited at the drive thru for a long time so I figured it was broke once I got to the window I waited again & had to blow my horn for her to address me! She told me the intercom worked she's busy to go back around. I went inside & nobody was inside. So how are u possibly that busy?!?! The Manager & another lady were on their phones at the cash register. They offered very little help as I began to tell them what happened at the drive thru. The Manager walked away from me as I was talking to her. All there attitudes are like they can care less. read more

I don't understand why this place has such bad reviews, everytime I have gone to this place, it has amazing food quality, amazing service, and amazing decorations. The employees are always willing to help to fix your problems. The new management has taken care of all those little problems there was and has turned the business to run better. From time to time they have a hiccup or two but they always try their best to serve the best chicken in town. read more

Best Popeyes I've ever gone to. Food is always fresh, and if there is a wait or if they are out of something, they make it worth your while!

If I could give this place 0 stars I would why call it fast food if yall slower than a five star restaurant. Theres no reason I should be waiting 30 minutes for an online order when I arrive to the store on top of a 20 min drive. Yall had 50+ min to prepare two chicken sandwiches yet still couldn't even do that. GAVE YALL ANOTHER CHANCE and here I am waiting unnecessarily long AGAIN for an order I placed AHEAD of time. How yall slow AND rude. On top of all the customer encounters I've seen and heard from this place you would think they would learn their lesson and fix the service. Maybe it'll take the next time one of them get slapped for talking to people sideways. Figure it out or shut down cause this ain't no fast food. read more

Worst customer service. Instead of helping and fixing my order they got wrong I was laughed at and not taken care of. Got home my order was completely wrong. Had to go back get back into a long drive thru line just to get the correct order. Disappointed and disrespectful staff. Popeyes isn't that hard to work at. You ready the screen and put the chicken in the box. This is exactly why wages won't go up. read more

This location is beyond terrible. The employees are rude and feel like they can stop serving before closing time. I showed up at 10:15 and was told "we only have bone-in chicken" then it switched to "nvm we only have sides we're sold out" the store closes at 11pm & this is about the 4th time it's happened. read more

Not worth a rating. This place is horrible and the staff is illiterate, can't speak plain English and can't understand. The staff is rude, disrespectful, and very unprofessional, oh and I can't leave out obnoxious. The chicken has no taste or flavor. What happened to the Louisiana seasoning that gives the chicken flavor? This place gives Popeyes a very bad reputation. If you want good Louisiana flavored Popeyes chicken, please don't visit the restaurant in Waller, TX 77484. read more

Been here twice now. First time was a few months back. On that occasion it was obvious that they were dumping old dried up chicken in orders. It was awful. Was in the area and starving so decided to give it a again today. Drive through line looked empty. Drove right up to the order board/speaker and sat. I got no response for 4-5 minutes. I pulled forward to leave and noticed a vehicle sitting at the drive through pick up window. The parking lot was nearly empty so it couldn't have been busy with walk in traffic either. As I drove off I noticed another vehicle pull up to the order area. I watched as it sat there for several minutes as well. I left after 4-5 minutes as it appeared they we're getting the same response I had gotten. None! Don't waste your time going here. Whoever's running this franchise outlet is running it right into the ground. I won't return. read more

if i could give zero stars i would, they're food is never fresh, something is always missing from your order and they had us waiting in line at the speaker for 15 minutes to say they only had bone in chicken left, no other menu item read more

Not sure why this restaurant hasn't been reviewed enough but the food is good and the wait is always justified by the bonafide chicken.

A big fan of Popeyes chicken. This location usually has very good service, though there have been a few times when they were having a bad day. Only consistent complaint is the chicken tenders are often undersized. Mostly batter. read more

Terrible customer service, person taking orders barely can speak english and didn't understand how to take an order. She had a little attitude when we found out she messed our order up. And i got overcharged instead of it being a meal she charged all the sides separate. If you can choose a different popeyes do so. read more

This Popeyes is awful. If I could give them a zero rating I would. They had the nerve to give me old shrimp that was fried along time ago When it only takes 2 to 3 minutes to fry fredge shrimp. I'm insulted by this Popeyes and the quality of food that is served. So if you looking forward to getting sick or disease or bacteria affection go to this Popeyes with a nasty tail. read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Waller, Texas

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Waited almost 30 minutes for an order of 16 tenders ... went inside to see if they forgot about us, was told that they burn the fries in there having to refrain however the rest of my order was sitting on the counter chilling literally... drove back home which is about 16 miles to see that my sides were completely wrong .... read more

I wish I could leave no rating but what did karma do to these workers who are taking orders and serving the food? The mad disrespect I was given to a girl who looked around my age, definitely mid 20s like she was twirling the bag like I was going to give her cooties of what was supposed to be 5 blacken strips with mashed potatoes and Buffalo sauce, she gave me only TWO BLACKEN STRIPS!! Because the other lady who was taking my order at the drive through couldn't understand English with getting her numbers mixed up and I tried telling her "5 tenders" but she put "3 tenders" I don't mind paying a little extra because she messed up my order. But when I told her to add in the two extra strips, it's like the other girl who gave me my exact order I could tell in her eyes it was made shade going on and throwing off attitude. I pulled into the store because I know they were only doing this on purpose so they can go about their night, but I swear I wasn't trying to drive off with only two tenders in a basket and one Buffalo sauce for $12 when the staff actin all very unprofessional and rude about their job. Sorry (not sorry) if you can't seem to be nice with your customers who give you karma, but don't try to take it out on customers like myself who are trying to be patient and be served their food after they have paid. This is the only closest Popeyes location around my house, but I will never come back to this one specifically, since they wanna do this on purpose. read more

I can't remember that I ever been in a restaurant with just retarded people. 40min no customer got the food they ordered. I just wanted something simple, but they can't manage. Horrible. read more

They have never gotten an order right, and I am not talking about subs or changes. "I would like to order the number 3 and a coke please". What I receive is something totally different or sabotaged (purposely?) every single time. read more

Waited 30 minutes to get the wrong food, when we finally got the right food 15 minutes later they had forgotten some of the items. The food was not only cold but it was also bland, it also had Hair in it. The employees don't listen and are very rude. This is the absolute Worst Popeyes that I've ever been to read more

Not sure why this place has such bad reviews. The people at the window are always friendly, and my food is always correct and hot. Don't let the other reviews of this establishment scare you away. read more

They are selling the wrong gallon of ice tea. Do not know if this was a mistake or they just do not care of customer service

rude service; they act like u r bothering them