Found a maggot in my coleslaw. Absolutely disgusting I'm never coming back here again.

I am unsure what is occurring at this Popeyes Louisiana Kitchen location in Byron, but the wait times for service and food orders have become excessively long. Since its reopening, this location has significantly declined. Orders are frequently incorrect, excessively spicy, or improperly prepared. The staff is unresponsive to issues with food orders. No customer desires an overly spicy or undercooked meal. Other Popeyes locations in the area do not exhibit these issues. I wish they would fix the wait times, improve the quality of their food, and refrain from over-saucing and over-seasoning the entrees. read more

Friendly customer service was a 5 at its best. But that chicken ranked below Popeyes chicken standard. It was not hot at all. The biscuits were cold and hard too. read more

Popeyes Louisiana Kitchen - Chicken Wings Near Me - Byron, Georgia

Bad service and they Don't season their chicken anymore. It Taste like they take the chicken right out of the bag and throw it in the grease. read more

It started really rough at drive through. I had to repeat myself several times for them to get my order wrong. My wife ordered 8 piece nuggets with ranch sauce. My wife's asked for Mac n cheese but they was out of that as well. While I tried the number 3 Combo Chicken Bacon(no bacon) and cheese. I ordered spicy sandwich and it was not. This was not a Military friendly location. read more

Popeyes Louisiana Kitchen - Menu - Chicken Wings Near Me - Byron, Georgia

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I ordered 16 pieces all white and I got mixed.I ordered spicy and got non spicy. I don't know that I ever got what I've ordered. It seems to happen at all Popeyes restaurants. read more

We thought the reopening of Popeyes was great. They haven't been open long and have already went back to the bad service they had before they closed. It shouldn't take 30 minutes to get fast food chicken take a look across the street at Chick-fil-A. They can have a parking lot full of people and their parking lot will still clear out before we get our food.. today is April 8. We visited Chick-fil-A instead of eating at Popeyes because they were unorganized arguing with a drive thur customer who's husband was inside returning the wrong order. Managers get your employees in line. Your service sucks. read more

1st time trying this and it is really good. Will get it again. Staff was really friendly. GREAT CUSTOMER SERVICE! read more

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Has reopened and is TERRIBLE! Dirty, No Ice, No ketchup and staff is NOT GOOD. Out of the 5 people in line 4 of the orders were wrong!

this place has poor customer service and the employees are so rude I just went through the drive-through they have a note on the drive-through saying that you have to come in the headset does not work once I got in there they're claiming that they don't have any chicken or any shrimps so I'm trying to figure out why are y'all still open;I walked out and got in my car and got right on the phone and called them i asked the lady who answered for their corporate number she stated it's on the receipt I explain to her that I didn't have a receipt she hangs up the phone on me EVERY TIME I COME TO THIS NEW RESTAURANT ITS ALWAYS A PROBLEM THEY NEVER HSVE S*** I GUESS THE WORKS ARE COOKING THE CHICKEN AT HOME read more

Popeyes Louisiana Kitchen - phone number and location - Chicken Wings Near Me - Byron, Georgia

I downloaded Yelp just to leave this review. I pull up on a Friday @ 9:12pm and order a 16 piece family pack. The lady taking the order sighs and puts her head set down load enough it echos through the microphone. Moments later a male gets on and informs me that they close @ 9:30 now ON A FRIDAY. The websites says they close @ 11pm. So I proceed to call another Popeyes before writing this review to confirm the closing times. I was told they close @ 11pm. Simply this, they are lazy and under prepared and I wish I could contact the franchise owners. Every single experience at this location has been terrible, this one just set it over the edge. I never leave negative reviews. To get a negative review from me, that means you really suck at your job. From one business owner to another, please clean house before this become another failed Byron establishment read more

Customer service was great, the woman at the front counter was very nice and patient taking orders. She made sure she got my order right. The only wait was for fresh chicken, which I will happily wait for! Everyone was working hard, it was quiet, and my order was correct and food was great! read more

Slow service employees not in a rush to get food out was in the drive thru line for over a hour read more

I had ordered online and was still way slow in long line. They were very rude ( the manager) at the speaker. The food was gross. Greasy chicken and artificial mash potato's. read more

Continued service at the Popeyes in Byron Ga. Is GRBAGE. Once again did not receive all that I paid for through the Drive thru. I received plain chicken not spicy which I ordered. Paid 6.00 for a large Fri and that was not in the bag when I got home. I like the spicy chicken that's why I go there and 8 out of 10 times I have gone there they do not have the spicy chicken . I won't even give one Star...but have to. read more

Speed level - 1/10. Care level - 1/10. The employees don't seem like their job and it shows. They aren't ready for customers and treat customers poorlyz read more

Just rude people working there, food is decent but extremely rude staff. Save yourself the trouble, cross the street to Chick-fil-A, they appreciate you coming there. read more

After complaining to corporate, they mailed out a gift card for $10. I had no intention of using it, however, I found myself in Byron again and decided I would give this location another shot. Worst decision ever (besides Putin invading Ukraine...idiot)! The service was just as poor and apathetic as the previous visit. They were out of Pepsi and Dr Pepper. I settled on root beer. When I got to the window, they informed me that they... POPEYES... do not currently accept POPEYES gift cards. TERRIBLE!!! Avoid this place like it's COVID! read more

I would give zero stars if I could. This location is always out of essentials like chicken and potatoes. They usually get my order completely wrong. The attitude from the employees is always terrible. I am always treated as an inconvenience rather than a paying customer. They need Customer Service training and New Management! Terrible location. read more

I visited this "NEW" restaurant tonight (3/12) to order dinner for my family. I pulled up to the drive through and the employee already had an attitude. Then, on top of that, they only had spicy chicken....WTF!!!! So, my daughter can't eat spicy food so, I didn't order. I went to another restaurant to get her food. I went back to Popeyes to get food for myself, I was then told that the system was down and they couldn't take orders. I don't know if that was a lie or the truth. But, why not just turn the lights off so people will already know not to stop. That is very disappointing!!! It's bad enough that Popeyes is always out of something. read more

I was delighted to have a Popeyes in Byron, only 8-10 minutes from home. My excitement didn't last for long because the service there is so awful that I finally promised them that I wouldn't be back. I lied, because my Mom, my nephew and I love their chicken on a good day; however the good days with them are few and far between. The drive through line was short yesterday so I decided to pick up some chicken for later in the day. The time was 11:45a.m. There was a handwritten note that they were accepting cash only...no problem. I placed my order and waited for verification, didn't receive any and after awhile I drove forward to the window where I waited another 5 minutes or so. I didn't see anyone inside and didn't smell any chicken cooking. Finally a young lady came to the window and told me that they wasn't open because she was the only employee there and she needed about 30 more minutes! Mind you, they open at 11am! This after the long lines, incorrect change and with the orders rarely ever right, and don't care attitudes of personnel. I've asked for the manager several times to ask them to please do a better job managing the drive thru window employees. They don't seem to care much either or so it seems. So, as of yesterday, I'm completely done with Popeyes chicken. This was the extra push I needed to lose all of these extra pounds I've been carrying around. I promise, I'm done! Shame on them anyway with Chic-fil-a just across the street. At least they make concessions for their occasional mistakes. Not so with Popeyes at all...not once even. They do, however, make plenty of excuses. I'm done! Frances read more

This is my fourth visit and they have been wrong EVERY time. Not sure why it's so hard to get a 2 piece white meat meal with the sides you ask for. Twice with my wife they got half an order right each time... And we ordered the same thing!!! I went twice by myself and got dark meat both times. Workers are pleasant but consistently wrong. BTW other reviewer 5 star Zachary, it IS a new Popeyes and it's been wrong since it opened. read more

After 4 attempts to give benefit of doubt we went back to Popeyes in Byron Ga yesterday for takeout, of course this is the third time we get home and we didn't get what we ordered (no sides) after we paid additional for. several weeks ago we ordered a through drive thru when my husband got home, I looked at the receipt and was over charged $10. This is a fairly new restaurant but be aware they overcharge and don't complete your orders. If you call you get rude customer service. we live here but we won't be back, Popeyes has lost another customer for good. read more

We stopped on the way home from a cruise. If I would have seen these ratings I would have chosen a different place to eat. Workers standing around talking and servicing driver thru. Us and another customer have been waiting forever. Then they continue to take orders. Do not stop here read more

AMAZING. Seems like a new Popeyes. We've been to a lot of Popeyes and this is the best one ever. Best fries. Best sandwich. Best sodas. Fastest wait time. Cool new computer screens. (No open indoor seating at this time). read more

Bathroom dirty, chicken was dry, fries weren't seasoned and they take forever do not recommend this place!

Not sure how this place stays in business!!! Absolutely horrible management. Rude, never get what you order And always out of everything.... Yes even chicken read more

Horrible every time you go here I guess the cook has an issue with making wings. They always have an attitude and I literally order the same thing (a 3pc wing combo) every time. Tonight the girl told us they couldn't do 2 orders or wing meals for us. It's either that or they are always out of something. The service is just terrible. read more

Terrible service. I have been there 3 times and I always order the 16 pcs family meal. when I get my food ie., yesterday I didn't get my 8 biscuits nor one of my three sides. I called back to come up there and was treated rudely because I wanted to come in a get the sides and my biscuits saying "I'm on a break there is a reason why the door is locked." "You are suppose to go thru the drive thru." Why do I need to get back in the drive thru for something you all didn't give me the first time. Every time I go there they have a nasty attitude and do not give you everything u ordered. Popeyes is too high to not give me everything I ordered. read more

Been here 8 times since they opened and only got my food twice. After coming at various times on multiple different occasions, their system was supposedly down 6 times. 6/8 times in the past 2 months?? And the two times I was able to get my food, the fries were served cold. Terrible service. Deserves less than one star. read more

Worst service I have ever experienced at a restaurant. The apathy and lack commitment to their product and brand was impressive. I placed my order on the app about 5 minutes before I arrived at the restaurant and selected the pick up at counter option, only to find once parked and going to the door that the door was locked. No counter pickup. So I entered the drive thru line (about 6 cars deep) and my order was confirmed at the menu speaker. Arrived at the window about 10 minutes later (at this point it has been close to 20 minutes since I placed the order) only to be told the chocolate beignets were not available. When I asked about a substitute the person at the window asked, "Like what?" Since there was only one other item, a turnover, I asked about that and she that would take 10 more minutes. We declined and she asked us to pull forward. We did. 10 minutes later they had clearly forgotten about us so I got out of the car and stood in front of the door. And employee came to the door. I told her about the order. She left. Came back and said they just got the order and it wasn't ready. I said that we had been waiting about 30 minutes and we would take anything. Keep in mind we would have left, but we already paid through the app. Another 5 minutes goes by and a different employee comes to the door, opens t and asks, "14 piece tenders?" I say yes. She sticks the bag in my hand and leaves. No, "thank you". No, "Sorry, you are missing part of your order." Avoid this restaurant. Terrible service. Apathetic employees. And, the food was just ok. The tenders and fries were cold. Obviously they had been prepare well before we arrived. Terrible. Awful. read more

Went there for an apple pie at 8:40 and instead of making more apple pies, i was told that they're not making anymore for the night. This is not the first time i have visited this location and the customer service was poor. I will not visit this location ever again. read more