Best location ive ever been too. Manager Felicia is very respectful and caring- food comes out hot and fresh. Felicia and entire team so kind a that it doesn't seem like a fast food establishment but rather a sit down restaurant. Trust me when i say this and give them a try yourself. You will know exactly what i mean once you are served by the most kindest hearted person you've met. read more

We go out of our way to go to this location. The food is amazing!! And always fresh. But honestly the staff are what makes going here great! The staff is the nicest ever and always amazing. Next time is will get the lady's name. So friendly and attentive! The sandwich is always amazing and huge the wings were so good we ordered 18 and they were so tasty! Keep up the great job! read more

Popeyes Louisiana Kitchen - Fantastic original sandwich! - Fast Food Near Me - Buford, Georgia

I went here last night. I noticed a customer in the drive through returning food. I presume it was the wrong order. The attendant brought the food from the customer's car and placed it on the front counter where you pay. The Manager then took the chicken pieces and biscuits and placed then back under the heated light for the next customer. This entire order should have been discarded because I'm certain the customer opened each box to determine it was wrong and possibly touched the chicken, breathed on it, etc. This is disgusting conduct for an establishment serving food. I was not surprised. You get what you pay for at these type of restaurants. read more

The wait was too long and they gave our order to someone else. They had to remake the order.

This location really needs the corporate office to pay a visit. This is a brand new area and the Popeyes looks like it is neglected. The drive-through menu board does not work, the weeds in the garden are as high as the building, the drive-through window was so filthy that you couldn't even see through it and the workers really didn't care to be there serving customers. It really is a shame. The location is fabulous and they could do very well. read more

I don't understand how this place stays in business. I don't eat there anymore because there's always a ridiculous wait in the drive thru- even if there are no other or very few vehicles on the property. I think I've driven off waiting to order more times than I've actually eaten there. If there isn't an obscene wait, almost guaranteed to have a messed up order. To say the folks that work there are mentally challenged would be an insult to the mentally challenged. I haven't been in some time, a year plus because the service is so bad and thought maybe this time it will be different and boy was I wrong. After waiting at the drive thru for about 10 minutes with literally one other customer in the entire premises, I drove off without being able to even order. read more

writing to express my extreme disappointment and anger regarding the inexcusably rude and unprofessional behavior I experienced from several employees at this location. ​The Incident Details ​Initial Rudeness: When I approached the counter, the employee seemed visibly annoyed. I politely requested a moment to decide on my order and told the employee I would let them know when I was ready. ​Unprovoked Aggression: When I was ready to order, I said "Excuse me" twice to get the employee's attention. I did not raise my voice. The employee immediately responded in a hostile and stressed manner, yelling, "I'm busy! Why are you yelling at me so loud?" ​False Accusation and Employee Bias: A second employee intervened, took over the order, and then wrongly accused me of yelling at their colleague, stating in an accusatory tone, "You shouldn't yell at my staff!" This was a completely false and infuriating accusation. ​Racial Insensitivity/Disrespect: Feeling deeply disrespected, I stated that I would not be placing an order and asked for the initial employee's name. The employee refused to give their name and instead mockingly repeated, "Popeyes, Popeyes" in a dismissive, childish, and racially insensitive manner. This clear act of racial insensitivity and mockery was the absolute worst part of the experience. ​Conclusion ​I was not only denied basic customer service but was also subjected to unprovoked aggression, false accusations, and mockery when asking for an employee's name after a poor interaction. This level of unprofessionalism and disrespect, especially the racially charged dismissiveness, is unacceptable and reflects poorly on the brand. ​I request that this issue be thoroughly investigated and appropriate action be taken regarding the conduct of the staff involved. read more

Wow. It's rare that I have few words. Made a donation at this place tonight. They stopped taking orders at the drive thru for nearly half an hour. I was car #2. Why didn't you just leave, you ask? Well, the drive-thru is curbed off, so once you're in line, you're stuck, baby! I kept trying to call the restaurant to find out why 8 cars of us were sitting still. I was hoping that the cars in the back would have backed out of line, but nope! I finally made it to the speaker box. There was no apology for the ridiculously long wait. It was as if I had been in line for 2 seconds. I ordered a dinner + apple pie. The pie was placed in a plastic baggy and was as cold as it-just-came-out-of-the-fridge-after-being-left-over-from-last-week cold. Funny, because my receipt says HOT apple pie. It was also as white as a sheet and cylindrical instead of a rectangular, so I don't know what's up with that. And where was the cinnamon sugar???? My biscuit was also starch white, so I guess they are having oven and fryer issues. The chicken, at least, looks normal. Trust me, I will be back to get a refund of the pie. Will never visit this location again after that. I don't care if they were literally giving food away. The absolute WORST! read more

Went back hoping they'd get it right. I asked for sauce on the side for the wings. A very simple request. You can see it noted on the receipt. I get home and the wings have sauce on them. I'm dine with this location. read more

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Stopped by to try the Popeyes Chicken Sandwich and there was a line, although not as long. The chicken sandwich was good. I tried the regular, and the spicy and I enjoyed the spicy one a little more. I do still prefer chick-fil-a sandwiches over, but I'd still eat here. My concerns about this visit is (a has always been) the staff. How can you be so rude over drive thru? We're only going to speak for 5 min, and never again. Doesn't cost anything to be nice. ESPAÑOL Nos detuvimos para probar el sándwich de pollo Popeyes y había una cola, aunque no tan larga. El sandwich de pollo estaba bueno. Probé el regular, y el picante y disfruté el picante un poco más. Todavía prefiero los sándwiches de chick-fil-a, pero aún así comería aquí. Mi preocupación sobre esta visita es (siempre ha sido) el personal. ¿Cómo puedes ser tan groseros? Solo hablaremos durante 5 minutos, y nunca más. No cuesta nada ser amable. read more

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The worst experience we could have. I was excited to go to a Popeyes after a long time. First at the drive thru they mentioned it would take more than 10 minutes to prepare most of the items. Then they said the most popular item ghost pepper wings were out. We still ordered 2 sandwiches and Mac and cheese and popcorn chicken. First the $10 1/4 lb popcorn shrimps were awful in taste. They were 75% just fried batter hardly any shrimps in it. The $8 Mac and cheese was not more than a cup in size. Lastly the chicken in the sandwich was very thick which initially we thought was a nice breast piece but then when we bit into it it was totally raw from inside. Only the outer layer was cooked and inside was just raw....yuck. I don't usually write reviews but this was such a terrible experience that I am not visiting any Popeyes for a long long time. read more

Stopped by for a late lunch on a Saturday--our party of 2 had a sandwich combo with Mac and cheese, and a 3 pc combo with red beans and rice. Food was great, service friendly and professional. read more

Terrible customer service. Forgot to give me a ranch, sauce,pickles and my drink i normally would not have driven back but i specifically asked to pls Makesure to put the ranch and pickles i even offered to pay extra for the pickles or in general if it was an extra fee she said; "no i'll put it in there". So i came back and actually walked into the store not drive through anymore, I ordered something else and told her if i could also get my drink i had already payed for and the manager got very upset and said she did not charge me for a drink I offered to show my first receipt; she asked the person at the drive through and the lady at the drive through argued that she did give me my drink.....so everyone just whatevered @me like if you say so just take it.... *VERY UNCOMFORTABLE BC I WOULD NOT LIE MUCH LESS OVER A DRINK* when my second order came out i asked for hot sauce and the ranch the manager again made a fit about how the ranch is to be charged i payed for it and walked out... HOPEFULLY I'll NEVER BE BACK TO THIS LOCATION..... read more

This place is the biggest ripoff around. Went there and wanted to try the Ghost Pepper Wings. We don't have them only chicken and chicken sandwiches. Like I have said before, EVERY time we go there they don't have something. It was around 4:30 pm. I asked at the window were they just out of the Ghost Pepper Wings. Their response, "No they are frozen. We won't have any until later today." Well, it is 4:30, how late today are you going to have them? This place is ridiculous or is it just the people working there? I have given them chance after chance but NO MORE! I will never go back to this location again. Give them long enough, I am sure they will be closing at some point for good. read more

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They forgot to give me a food item and when I went back to let them know the employee and manager called me a lair and told me to go away. So I will... for ever and if you value yourself you'll avoid this location. There's a Chic Fil A less than a minute away. It c will be their pleasure. read more

I haven't been here in over 2 years and am amazed they are still in business but that being said my most recent experience wasn't that bad. The food was tasty and the wait wasn't as bad as I expected but that's in some part due to me coming at 620 pm on a Sunday. Before waiting at the drive thru we tried to go inside to order but the doors were locked which seemed odd to me especially since there was one couple inside dining. No big deal we will just go through the drive thru. The ambiance of the restaurant is pretty cool but the service makes the atmosphere lower than it should be. I waited a total of 15 minutes since there was 1 car ahead of me in the drive through. After the car in front of me took about 10 minutes to order I pulled up to the order speaker only to be met with silence for 5 minutes. Once the worker took our order we discovered they were out of cole slaw so we went with the sides we assumed they would have - mashed potatoes and Mac and cheese. After getting to the pick up window I saw a manager working who said he was very tired. I felt bad for the guy so that's why I'm not giving this place 1 star. The food was rather tasty albeit the Mac and cheese cup was half full and didn't have a proper lid on top but rather a soda cup plastic top haphazardly put on top. Oh well. I can say this Popeyes while slow and inefficient still serves reasonably good food. 2.4 stars rounded up makes this a solid 3 star review! read more

Few things about this location. 1. It does not honor any deals via the mobile app, nor will it substitute for items they forgot to defrost 2. They refuse to refund items not received. 3. They will not give you a receipt unless you ask and only if they think you will give them a positive review. The food was cold, the biscuit was used as a doorstop (it was that hard), and the red beans and rice was crunchy. This store continues to display a single lack of concern for maintaining a sanitary environment in the kitchen area. Not using gloves when handling food, no hair bonnets. Employees wiping their noses on their sleeves. read more

BEWARE OF APPROACHING ONE HOUR WAIT!!! If there were ZERO stars.. it would be awarded. My children and elderly father have been stuck in the parking lot waiting for 'fast' food. DO NOT EVER COME HERE. Sadly, this is after giving this place a few times to redeem themselves. The management is making a disaster for its employees. read more

I came in and they were slammed working very hard to get the food out. My only critique is that I was standing there for a few minutes and they didn't even bother to look up and tell me I'll be there soon. They just kind of ignore me. But they did get to me and the food was delicious and fresh. read more

If I could give this place of Popeyes in general a big fat zero I would. I was going to order delivery, that is supposedly FREE. But the numbers online just did not add up correctly. Some how they were $6.00 more than total showed balance to be than when I calculated them on calculator. (Even including tax). No explanation given for the difference of $6.00. Their online rules and regs state for orders over $9.99 there is zero delivery fee. Plus, they are up charging on its online. Look at photos of online order vs when I went through drive through, about a $12.00 difference. Doubtful I will ever order online for delivery off their site ever again, or mobile to pickup myself. Hate when companies try to rip off people. read more

Stay away from this place. Very few people there and it took over 20 minutes for just 2 chicken sandwiches. I feel even worse for the lady in front of me in the drive through she was pulled off to the side before we even arrived and only got her food minutes before us. Terribly slow service and probably the worst Popeyes I've ever had. Chicken was greasy like soaked the bun greasy like there was a pool of grease in my sandwich bag. Probably because they pulled it straight out of the fryer on to my bun with no letting the grease drip. Seemed like they didn't even start my order till I walked in after waiting over 10 minutes being told to park in the parking spot on the side. Also they didn't put pickles on either of my sandwiches and forgot my biscuit. read more

Every time we come here there's something else wrong Last time we got home with the wrong order, ordered spicy chicken, got regular chicken, manager suggested we bring it back and he's be happy to exchange whatever we hadn't taken a bite out of. When you drive 20 minutes to get somewhere then spend 20 minutes in line(or more) then spend 20 minutes driving home. You expect to be able to eat when you get there This time we went to Kroger and bought a non refundable gift card (Kroger policy) buford Popeyes says they are unable to process a gift card, the lady says it's a GLOBAL problem in their system I'm not sure what the problem is exactly But now I'm out $50 until this gets solved I guess read more

I decided to stop in today for a chicken sandwich to see what the hype is about. There was a long line in the drive through and inside, to be expected the place has been busy since it opened. Sandwich was delicious. Personally I'm not here to compare it to CFA. They're both great but I'm glad I tried this one it is so yummy! Crunchy chicken, yummy bun! Love the mayo and pickle! The wait is to be expected so when patrons are being rude to the employees I find that as a consumer malfunction not the restaurant itself. The employees are all doing their best. I made sure to thank them for their hard work. The only reason I gave 4 stars instead of five is bc the drink stations were a little messy. Obviously not a top priority when the staff is all consumed with pumping out orders as well as taking them. I will be back. People just need to remember to have patience if you go somewhere with lines wrapped around the building, that's common sense. As well as remember to be kind. read more

Literally the slowest fast food chain in the history of America. On a road trip from Alabama to Virginia - I think I spent more time waiting in line here than the actual drive itself. We went inside to try and expedite the process and was totally ignored by the entire staff. Literally not a single person came and spoke or acknowledged our presence. I'm grateful that this isn't my home location and I feel sorry for anyone who has to visit it. read more

The chicken drums are so freakin small !!! And our biscuits were sour wtf! What the helll happen to Popeyes ?! Service is crap. It's like they will hire anybody off the streets to work there. Paid $27 dollars for 8 small pc of dried up chicken, and 4 sour biscuits. DONT GIVE THEM YOUR MONEY!! read more

Popeyes Louisiana Kitchen - Sour biscuits - Fast Food Near Me - Buford, Georgia

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Terrible customer service, 8:00 and inside is closed. No sign on the door just locked doors. Have to say hello 14 times for someone to answer in the drive though read more

Please stop wasting time at this location. It's always a struggle going out of your way to find out they don't have anything you wan

I decided to jump in the crowd and eat lunch here today on a rainy Friday. I first got in the drive through which was lined up around the building. It has been lined up around the building since they opened. I gave up, parked and went inside. There were probably 8 people ahead of me and only one register open but I thought they handled the lack of manpower like a champ. The line moved reasonably fast . I ordered wings and not the chicken sandwich that everyone else was ordering I've had their chicken sandwich and it is good but not better than Chick-fil-A. The wings came out in the appropriate amount of time They were hot and deliscious If you can Stand the crowds until the hysteria over a fried chicken sandwich calms down this is a good bet for fried chicken . It will also help when they can hire more help. Remember, patience is a virtue. read more

How could this franchise get any worse. I was standing in line FIRST waiting for no one. I wasn't acknowledged for five minutes and they had one vehicle in the drive thru. On top of that, they gave me one sauce for 11 chicken. Thanks for nothing read more

Went to eat at this location and walked up to the door which was locked, proceeded to order lunch in the drive thru. Ordered a #1 with cheese and ketchup only. I heard a guy yell in the background " this ain't McDonald's " The lady with headset stated they don't serve ketchup. I told them to cancel our order and asked for name of manager and they said they don't have one...... crazy.... read more

After twice ordering mobile orders this summer for drive thru pickup, only to be told I had to come inside, risking Covid and having to leave my dog in a hot car, I gave this place a wide berth. I finally gave in today and placed an order at the drive thru and paid, only to be told to park in spot 2. Order marked 1:55 p.m., waited until 1:17 p.m., 22 minutes later! Discovered I was missing a side and dipping sauce, clearly indicated on the receipt. Got a muttered "sorry". Worst fast food experience ever! read more

Popeyes Louisiana Kitchen - Simple order, slow and incomplete. - Fast Food Near Me - Buford, Georgia

We placed an order for pickup via the Popeyes app and scheduled for pickup in 30 mins or so. We got there in time and they say "We haven't received your order" 10 mins after the person at the desk went back and forth with the manager. We had no idea they hadn't received the order for the first 10 mins and were just waiting. They then say it and read through our email and verify the location and items. The guy at the front desk put together our items, we checked and noticed some were missing, he added some, we re-checked and he ending up adding more missing items. We got home only to realize we were missing biscuits. The Manager honestly showed no sign of being a "Manager", zero customer service. I've given two stars: 1 for the good fried chicken and 1 for the front desk guy who helped put together our order. Terrible service: while we were waiting, there were people behind us in line who were waiting for 10-15 mins +. Really annoying. If we come back, it's only going to be for their chicken. read more

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I ordered tenders and received dry old scraps. This location hardly ever has good chicken. read more

Popeyes Louisiana Kitchen - 3 tenders - Fast Food Near Me - Buford, Georgia

A shortened review of my Google review made on Nov. 13, 2023 by user LyraKitsune. TERRIBLE, NEVER GOING BACK! My sister, younger cousin (picky) and I waited a long time and a few customer got their order completed before us after we ordered! The employees seemed like they didn't know anything, the man Hager especially seemed annoyed, and the food? THE FOOD? My butterfly shrimp was FUCKING RAW (in Gordon Ramsey's voice), grey and very VERY soft on the outside when you touched it! Had to get a replacement. If you're an introvert looking for a quick meal, don't go here bc I had to interact multiple times! They didn't give us our cups at first, then the straws were gone(no more), and the soda machine(specifically the coke) had no nozzle so the drink sprayed everywhere! Baffling experience! We were in a rush, and once my sister and I came back to CA, we told our older sister and she referred to it as the Keith Lee Georgia restaurant experience, and the disgusting way about how I related even a little bit to it was awful!! Also, we packed up the leftovers until we got to the airport; my father who usually eats everything says the Popeyes was not good compared to the ones in CA. You'll NEVER get the same experience from other states. read more

I have given the Buford location three times to get it right. Not onetime has my order been correct and the people that work there are unprofessional, from the cashier to the manager. read more

During this stay-in-home time, I've continued to support support some businesses. But I will never go back to this Buford, Ga Popeyes again! I ordered a 16-piece meal, and all four chicken breasts were tough and chewy--nobody could eat them--and we have good teeth! When I immediately called to complain, all they offered me was a two-piece wing meal. I did not feel like fussing or driving all the way back to return everything and get all my money back. I just decided if a business cannot automatically treat customers fairly, I will not patronize them! read more

Stopped by to try the now infamous chicken sandwich and Cajun fries. The sandwich is slightly better than Chick-Fil-A, but I am not a huge CFA sandwich fan. The bread was very tasty and the chicken was crispy and flavorful. The problem is that I cannot deal with a restaurant with such bad service. I tried to go yesterday and they just said "we are out of chicken sandwiches". At least they had some today. While I got my food fairly quickly, I must have been lucky. The place had about 8 irate folks waiting forever for food. One guy said he waited 45 minutes for a fried apple pie. I won't be back unless they have very compelling deals to drag me back. read more

Giving that 2nd star because the food that we received was actually decent. Placed a large order at drive thru. Got home and half the order is missing and incorrect side order. Presented a coupon . Grinning moron in the window said they forgot and can't correct it after it's complete. BS laziness. If you get to go here, check it thoroughly before you leave! read more

My fries wasn't salted with salt. It had sugar on it. They're so racist in there. Never again, I'll make sure everyone knows. My apple pie was also hallow. read more

Service is horrible, I went to pick up my mobile order, and the girl at the register tells me someone had already picked it up so she can't remake my order, it's their policy. So I asked if I'm supposed to pay for food and not receive it? She goes to some guy in the back making orders tells him, he just looks at me and says nothing. She comes back to the register walks around doing nothing an meanwhile I'm waiting. After a couple comes in and place their order another employee ask and she tells him, and then says you have to remake it then, she proceeds to make it with an attitude. Popeyes need to train their employees customer service and don't just hand anyone food!! read more