They are trying at this location, which I appreciate. Staff was nice and courteous. There were a few new people that were working, so both ordering and the Food line were running a little slow due to the training. The manager was definitely trying to keep things running at a good pace, without rushing the new guys too much, so I really appreciated that it was patient. This location definitely needs an update. It is small with little inside sitting and can get crowded when there are people inside waiting for food. It's also a little rundown, the outside of the building needs a good power wash and paint refresh, and the inside needs a good deep clean from years of stains on the floor. Other than that, it was pretty clean inside (as clean as a busy fast food restaurant can be at lunchtime) The turn in is small and if your car needs to do a wide turn in, you need to make sure no one is coming out. read more

Received coupons in the mail and finally decided to make use of the 3-pc Chicken Tender Combo coupon. Service at the drive-thru was easy since I had reviewed the menu side on-line prior to reaching the restaurant. Young lady taking the order was pleasant and polite and directed me to pull forward, the order would be brought out. Wasn't long before my order was brought out to me by another employee. Nice service. I went through the drive-thru, did not go into restaurant so could not really comment on inside decor. Got home with the sack of food and was very pleased with my order. The Tenders were crispy coated outside and very tender and tasty. Chicken did not taste greasy, it was good. The side was red beans with rice, also a good choice, a bit spicy but not overly or distasteful. The biscuit included is a nice size, light and flaky and delicious. Popeyes Louisiana Kitchen #2153 is located at 108 S. Kings Ave in Brandon. It is located south of SR 60 shortly after turning onto Kings Ave. Bottomline: Service team members professional and patient; food very good. Great choice and would recommend. Nutrition and Allergen tables provided on-line. Was not disappointed with calorie count for this meal. read more

Popeyes Louisiana Kitchen - Popeyes 3-piece Chicken Tenders Combo with Red Beans & Rice and Biscuit - Fast Food Near Me - Brandon, Florida

(wish I could give 0) I'm honestly over this Popeyes. Every time I place an online order, my food is never ready. And it's not even just that--they always tell me to 'pull up' like it'll be quick, but it never is. One time I sat there for almost an hour after pulling up. Ordering ahead is supposed to save time, but this location makes it worse. Super disappointing. read more

You would think third times a charm but at this Popeyes, it's really not the food is always a bust and not even edible. We came in this past weekend to pick up a mobile order I placed. When I got to the drive-through, there was only one car in front of me and it moved pretty quickly and when I told him I was here for a mobile order. Pulled to the window told me my food was gonna be a minute, so I pulled to the door at the front. It probably took about eight minutes to get the food and we were on our way home. I tried their bone in and pickled garlic wings. And also the new wraps.. the wings were disgusting. The flavor wasn't terrible, but the chicken itself had a terrible bite to it. Went riding in the garbage. Now the blackened chicken wrap was OK. The chicken had a good flavor, but it had brown lettuce throughout it. The breaded chicken I got with the honey mustard and it was covered in it. So messy and gross. I won't be back to this location. I was here not too long ago for their pickle meal and it was just as disappointing as this meal. read more

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Decided I wanted Popeyes for lunch, I've never felt like this much of a bother picking up food at a drive through. I ordered a chicken tender meal with the app, and when I pull up to the drive through menu, all I heard was "popeyes". So then I gave my order number and said thank you, and just heard "pull forward". At the window the drive through operator looked at me like I was ruining her day by ordering and just stared at me without saying anything. She opened the window and handed me my food and I said thank you with a smile and she just stared at me until I left. I then parked to eat, and the exact woman that took my order went into her car a parking space over from Mine and smoked a bowl, can't make it up. I get having a bad day, and who knows if she normally acts like that; but it's rude and makes me not want to come back. Food was fine, sweet tea was good! read more

Popeyes Louisiana Kitchen - Proof I ate here - Fast Food Near Me - Brandon, Florida

We came to Popeyes to try the wings. We ordered to go at the place. It was packed, but that also should mean it will be worth it. We waited 10-15 min but was not bad. We ordered 3 types of wings and some tenders. For wings we got sweet and spicy, garlic parm and BBQ. When we got home they were still hot and crispy. They had plenty of sauce, maybe even too much. But the flavors were good and the wings were great. Decent size. You have to expect the fried chicken style so if that is not your thing you may not want. But we really enjoyed the wings. And the price is great compared to so many other places. Wings are getting so expensive. We will be back to try more flavors next time we crave wings. read more

The service is always slow and unprofessional. The bathroom is very nasty I would not recommend this location to anyone. This staff needs more training and leadership. read more

Service is extremely slow every time I come to this Popeyes. I decided to skip the long drivethru line and order inside this time. I was able to order within 10 minutes of entry but my wait was another 20 minutes or so. I ordered two 2 piece chicken combos with fries. People came in and were annoyed at the wait time. Some left and some stayed. The restaurant looked clean inside! Customer service was average. They all seemed like they didn't want to be there lol. I took my food home and ate some of it. The flavors seemed to be lacking. My spicy chicken wing and thigh were not as spicy as I remember them to be. My biscuit was definitely not as good as it used to be. It seemed to be underbaked. The fries were good though. I was just disappointed. It's been a couple years since I've had Popeyes. There's no dirty rice and no string beans at this location either. The menu options have definitely changed. Overall, I was unimpressed and still left hungry. read more

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Use to love this place now for the 3 last visits something is always wrong. I pull up today from leaving the new location in the mall bc they were closed. Placed an online order for this one on kings only to pull up and see their doors at closed and locked too. Employees just sitting there looking at you with no explanation at all. People just coming up to the door person after person. At least make a little paper sign and tape it to the door. Then I contact corporate and get met with Shani who sounded so irritated and non professional. For someone who loves Popeyes it's sad to say the customer service here is ridiculous. From store to corporate office. read more

I just want to thank Daryl the manager at Brandon fl location for corrections to my order from a unsatisfied customer me he was not in when I purchased the order he replaced today for me and my family he believes in quality and customer care something I can admire he's kinda new to this location and with him being THIER new manager I'm sure things will be amazing again everyone loves Popeyes chicken ...Daryl again thank you for being the face of this store and for listening to my opinions on bettering things for your customers.. my correction the managers name is DARRYL AND HE IS DEFINITELY WILLING TO MAKE THIS LOCATION A MORE ENJOYABLE VISIT FOR ALL ..THANKS AGAIN ... read more

Never in my life have I gotten sick so fast the food was lowkey discolored (old ass chicken) and the mash potatoes with gravy looked like nut also gave me whole other drink read more

It was Popeyes- what more can I say ? I went through the drive-through as usual and waited 20 minutes in line and my order was wrong, but I enjoyed my meal. I usually go about four or five times a year. read more

The worst service! Cursing on the speaker while taking an order , cold food , no utensils. Horrible service. Tried to call to let them know the food was cold and phone was off! Soo pissed with this service read more

Against my better judgement I revisited this store. I should have known better by now, but I really wanted some cajun rice. I found a bone in my boneless tender. A bone. In a boneless tender. Not gristle or a tiny fragment, but a bone. The tenders were stale and chewy anyhow without biting down on a hard bone. This place is disgusting. Rude, nasty, disgusting. read more

Popeyes Louisiana Kitchen - That's a friggin bone in my tender. Could have broken a tooth! - Fast Food Near Me - Brandon, Florida

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I ordered my food at 8:01, I waited 35 mins for my food to be ready. The workers sat around neglecting the customers and the orders. I was ignored and watch the manager walk into the bathroom on her phone. She then comes back and still continue to not delegate. I'm beyond frustrated and I wish I was able to just get my money back but it was too late to go anywhere else. I would give this place 0 stars if I could. DO NOT RECOMMEND! read more

What is the purpose of an online order if I'm Going to spend 45 minutes waiting inside the restaurant to get it. There are others waiting longer and the cook in the back got upset that he was waiting and wanted an ETA I get you're short staffed but no need to yell at the customers when you've got massive amounts of chicken in the back. read more

I haven't had Popeyes in about 20 years and after the Chicken Sandwich hype I wanted to give it a shot but waited for the demand to wear down. I stopped in for Lunch with my son who was trying Popeyes for his first time ever. He ordered the Chicken Nuggets & Mac N Cheese. I ordered a Classic Chicken Sandwich. We both had a BlackBerry Cheesecake Pie. The location was okay and the establishment was mostly clean. The staff were very pleasant and helpful. The food took a few minutes to make but when dealing with Chicken I would rather wait for it being freshly made versus sitting under a heating lamp. My son loved his food. The Nuggets were good and crispy and the Mac N Cheese was very cheesy. I was pleased to see it was their own Mac N Cheese and not EasyMac heated like most places do. I thought my Classic Chicken Sandwich lived up to the hype. The Sandwich was very thick and I personally liked how Mayo was on both sides of the bread. Now the BlackBerry Cheesecake that we both had was amazing. My son immediately requested that we start eating Popeyes more often. So I think it was definitely a winning visit. read more

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I have a weakness for their fried chicken and fried shrimp. It's a guilty pleasure. What can I say? I also like their mashed potatoes and gravy as well as their biscuits. Today, I tried the strawberry & cream cheese pie. It was delicious! It's my favorite local Popeyes. I've never had any issue with my orders, and the service is friendly. The drive thru can be a little slow at times, but that's because they are super busy. I don't mind because I know that my food will be delivered hot and fresh every time. It's a place I will continue to visit. read more

I was visiting my family for the holiday. We decided on popeyes. 18 minutes away 12piece mash potatoes an d gravy. I received cold not crispy chicken.fries cold that I didn't ask for a small mash potato I use app for order. It was ready when arrive when ask for ketchup etc he place on corner where water was. We ask more he said it's ice and water. read more

Poor service at 1 pm on a Sunday. No one came to the window. Was in line for over 15-20 minutes

This is the worst Popeyes location ever. They are so slow and are so quick to cancel your order without letting you know.

Service! Went through the drive thru. Greeting was pleasant, but when I changed my order because of the price. I got a bad attitude! rough sigh and sucked her teeth! I will pass for now on! I have been coming to this Popeyes for many years, but this year has been the worse! I've witnessed employees take a break coming of stomach cramps and come back in without washing hands. Employees threaten to fight each other. I have had enough! Good-bye Popeyes until you get your staff together! read more

It took over 30+ minutes to get our order and then another 5 to wait on missing order. The staff moved so slow & looked like they didn't want to be there. There was no communication between manager & staff to hustle. It was very quiet back there. I purposely took a few months before I went back because of the molasses-type service & see nothing has changed. Next is sending a message to corporate. Ridiculous! read more

Worlds slowest drive-thru. Took over 30 minutes with 2 cars in front of me, and the fries weren't even hot

I love Popeye's and have been to this location several times with no issues. Food is always fresh, fast and friendly. My favorite things here are the fried shrimp, red beans and rice with some tartar sauce. They literally have the best tartar sauce ever, even better than my homemade. Popeye's ain't fancy but if you want some bangin shrimp I highly recommend it! read more

Popeyes Louisiana Kitchen - Love their fried shrimp with some red beans & rice! - Fast Food Near Me - Brandon, Florida

I'm not the type to do a food review on a fast food restaurant but y'all this Popeyes always, always provides consistent outstanding customer service! I'm fact, my son was looking over my shoulder when I checked into Popeyes on Yelp and he was shocked at the low star rating they got. Even he recognizes their great customer service. We have been eating here for years and the same quality employees are still here! So tonight we made 3 app orders, two were to collect the T-Mobile Tuesday rewards and one was for additional food I purchased for my family. I'm not going to lie, the app was down for more than a half-hour and extremely hard and navigate. I wasn't able to order my chicken sandwich plain so I told my son that we would get there early so I would be able to ask them to correct it. When we got into the restaurant to pick up our order it was slammed with TMobile customer after TMobile customer. There were several employees navigating the cash register area, drive-thru and food prep area but it was not chaotic at all. Janora, the manager, was calm, cool and collected and orchestrated a seamless flow of pleasant commands to her team. My son even apologized to her for the chaos and offered sympathies, where she replied that it was ok, this wasn't an issue for her or her team. I incorrectly ordered my T-Mobile reward...she corrected it and had no issue with it through all of the chaos going on in her restaurant. Janora and her team were the most professional, pleasant, customer service oriented fast food employees I have seen in this area in A LONG time! Casper McDonalds can take lessons from Popeyes!!! read more

Popeyes Louisiana Kitchen - Redeeming my TMobile Tuesday rewards! - Fast Food Near Me - Brandon, Florida

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I had to wait nearly an hour in the drive thru to receive an order missing some items and cold food

Terrible customer service. I have had two interactions with this place on two separate occasions, both of which were TERRIBLE! Seriously though, these people are outright rude and inconsiderate. They yelled at me over the phone and hung up on me while I was asking for them to a simple and reasonable thing. There line is long. As I am writing this review, the line is 13 cars long. Just don't go here, it sucks seriously. read more

Poor customer services. they all talk too much nd that's not hygienic when you are not putting on a mask.

Terrible services, always out of food you order. When to pick up food and took 50 mins only to give me small chicken wings because they didn't have ghost wings. This Popeyes location is unreliable read more

I am not amused. They skimped us on our sides that we paid for. And we had to wait a really long time for a very basic order. read more

This is Popeye's on Kings idea of a 4 piece chicken dinner. First of all, only 3 pieces of chicken. Secondly, literally 2 bites of meat on each piece. Ans, all dark meat when mix of white and dark was ordered.What a rip off. Unfortunately we were back on the road so couldn't take it back read more

Popeyes Louisiana Kitchen - Chicken - Fast Food Near Me - Brandon, Florida

Messed up my order she didn't check the bag when I changed it so I got home and had tenders instead of a 5 piece but I went back and the manager took care of me read more

not sure why the cashier had to give me attitude but I ordered my meal around 8/13 at 8:00 pm and I asked for a family meal with honey and buscuits which they asked me to pull to the window. they charged my card and then said they didn't have biscuits or honey. I asked them why they didn't tell me that befor charging my card and she said "what? You weren't gonna eat our food if we didn't have biscuits and honey" tbh they biscuits do make the meal a lot more enjoyable so yes I would have rather gone sonewhere else. their hospitality and service is horrible and they ended up giving me half baked biscuits. please save yourselfa trip and go to KFC or a different store. read more

Well, they were out of Chicken Sandwiches, in which I was like, well Chick-Fil-A never runs out of them. The girl at the speaker told me well then go to them! WOW! First sign of any unprofessionalism. Then I asked for a $5 shrimp and chicken box but wait they are also out of fries!. So i'm like ok give me Mac and Cheese for the side. At the windows after I paid, Im informed that they are also out of "butterfly chicken". So I get a 3 pathetic shrimp and 3 chicken tenders, which is totally not what the order is supposed to include 8 shrimp per the menu. At this point I take the order, eat the crap Mac and Cheese and write this review. Going to the store tomorrow. read more

Popeyes Louisiana Kitchen - This is supposed to be 8 Shrimp, a biscuit and fries. This is pathetic. - Fast Food Near Me - Brandon, Florida

This place is a piece of shit. They only accept cash inside & the drive thru takes over an hour to get your food. ppl have been leaving the line & it's still taking forever, I only gave 1 star because I wouldn't be able to leave a review. They have some one taking orders outside and the line still isn't moving. They only take card payemtjs at the window. I've never experienced this type of service all the people working here should be fired for not doing their job efficiently, I will never come back to this Brandon Popeyes. read more

Rude employees, don't answers phones, Hardly get orders correct, dinner room closed. Ordered online to pick up at counter and there's no sign on the door. No alert online to tell me I can't pick up at counter. And the slowest drive thru ever. I'm sorry but this place is truly a dump!!!!! read more

I don't know why I went here again. Every time i go here they screw up the order. Ordered 10 piece meal which was supposed-to have 3 legs, 3 wings, 2 thighs and 2 breasts. No breasts but 5 legs! Plus chicken was over cooked and not fresh! read more

Super slow. Waited in line forever and the people working here were rude. Never going back. Just terrible

So my sister and I were running an errand. On the way back we passed a Popeyes chicken. I heard that their chicken sandwiches were really good so I said hey let's go in and grab one to split. As we were waiting inside because this place was busy, I was thinking to myself how unprofessional it was. Loud music playing and workers cursing etc. just as I had this thought, a freaking German cockroach scurried across the counter! No thanks cya bye! F-ing nasty... I wish I could give zero stars. read more