Went on market street about 11 PM drive through lady was very, very nice. I appreciated that I asked for 2 biscuits, but she said it'd be a 6 minute wait unless I just get one so I just got 1, then I get Home. My Chicken Sandwich is so hard. I can't eat it. It has been sitting so long. The bun is completely hard on one side. The Mac and cheese was crunchy. I guess you can say from sitting on a warmer for too long. It was dark Brown almost burnt looking, my red beans and rice was fine and then they forgot my biscuit. ‍‍ Guess I can't ask for too much because every time go to popeyes something is wrong or happens but I had high hopes tonight cause I hadn't been in a while too much my disappointment , everything was wrong per se. I tried calling 4 times and no answer.‍ read more

This place is literally shitty. I ordered my food and they're talking about "you're gonna need to cancel it because cause we don't have food" and then the bitch had the audacity to be passive aggressive. read more

When I pulled up to the drive thru at 10:59am she said we're taking mobile and online orders only. I ordered my food in the parking lot via app and it took over 40 minutes to get my food. It's was 8 cars waiting for food and an elderly couple got out to dine in and the worker told them the same thing. They expressed that this is the second Popeyes that wouldn't let them in. The worker said it's only two of us working. This is ridiculous and horrible customer service. I think it would be safer to close the restaurant and use the drive thru instead of coming out to the parking lot delivering food. I would NEVER spend my money here again. If I could have canceled my order I would have. I had to give a star other wise it would be NO star two thumbs down read more

Will not be going into the Market St. One ever again. Very unhygienic and rude management. Asked the second shift manager not to stand over my food while chewing gum (increases the chances of spitting over the food) and doing all that talking, after already watching her touch all in her hair(fake braids) and scratch her shoulder under her shirt, which prompted us getting into it and her being very loud and rude. This place has poor management and service timing. The Health department should do surprise visits on this place. This place has gone down over the last few years and doesn't look to be getting any better, especially with the people that they have managing the place. read more

Dirty employees, rude customer service, waited 30 min for order, locked out of restaurant so could not go in to check on order. Literally go anywhere else read more

Bathroom conditions were awful. Service slow. Dining room unkept. Staff was kind at least. I will not return. The food was overcooked. read more

Good food horrible service. I ordered a normal chicken sandwich with no mayo and no pickles but added cheese. I got no cheese. My sister ordered 6 piece boneless wings, she got bone in. Forgot to mention SLOW SERVICE food took forever to come, anyways, my mom went up to tell them she waited so long she put the wings on the counter still no answer she came and sat down. After we ate we went to the counter to get our money back. Not to mention they all looked at my mom waiting and looked away as if there is no customer there waiting. So we ask for money back and we get told that they don't know how so she refunded us for the meal and made a new order but didn't bill us for the wings. Safe to say DON'T COME HERE only good thing was the food and dining area was clean but no music. read more

Wow... there was only about 5 people in the place I ordered ahead through the mobile app and we all were waiting for our food for about 30 mins.... Staff was VERY slow unfortunately very sad to see and honestly would hate to see how this place handles lunch rushes... read more

This place is an absolute joke. Not only are the employees rude, but they constantly close the store down. It is 3:30 pm. I am a door dasher and this is the second time this has happened. And also, this place is dirty and disgusting, how they pass these inspections is wild to me. Highly recommend you avoid this particular popeyes and for fellow dashers, do not accept any orders from this place, either they will be closed down or you will have to wait 20+ minutes for the food to get ready. read more

Horrible workers. Ordered my uber eats order OVER AN HOUR before the place closed. I had multiple drivers arrive and all get turned away because the workers were telling them no. Instead of the workers contacting Uber Eats to cancel the order, they let me sit and watch on the app as they turned away 3 drivers. Ridiculous service. read more

Empire Street - Ordered in advance, wasn't ready when I got there 10 minutes after it should have been done. ordered the family meal, got 8 thighs stale biscuits and the nastiest looking cole slaw ever seen. Threw everything away. Staff was obnoxious (drunk/high?) and restaurant was filthy. Got my money back online. read more

Great food! The food came fresh. Amazing customer service! Also very clean and well organized.

The chicken was way to soggy, chicken tenders were old, The Service was Slow, Manager was rude and have rude looks and had us pull around the building waiting for our food as we sat there The Manager sat down in the lobby while we were still waiting for our food. They gave super Small portions of our food after we waited 20 minutes and the food stank too. The soda doesn't taste like it should either. I'd give 0 stars if I could. DO NOT GO HERE!!!!!! read more

Wouldn't take my order in the drive thru because they were going through shift change. Never heard of that before. I ordered classic chicken tenders and they didn't tell me till after I paid they didn't have any classic and would have to wait. Typically any time I come my order is wrong, or they are out of chicken or majority of their sides. Very poorly run. Chicken is NEVER fresh when they do have it. read more

11:30 am on a Wednesday. Ordered the spicy chicken sandwich. Answer "we don't have any". Not it will be 6 minutes or can you wait. Just not going to happen period. Got the tenders. Not hot and breading not crispy. Fries old. Fountain drink machine not working. Diet coke full of ice. Went up for a refill and they ignored me until I yelled. As I left I heard someone say that they should get some sandwich chicken ready. Popeyes has deteriorated nation wide. The only location that's worth visiting is in Bonita Springs and it's new, clean, lit, well staffed and well managed. I keep trying when I'm on the road but am officially done. Will look for a Canes or some other place that cares. Pay your staff more. 10$ for three soggy tenders, cold fries and a cup of ice? I'd pay 12$ if it was hot, done and had service. read more

I placed an on-line order, 90 minutes ahead of pick-up time. Arrived on scheduled time, and order was not ready. Clearly the staff had no clue to what they were doing, with my order, or several others both before and after my arrival. Simple order, 12 pcs dark, 2 sides. They had no ability to comprehend this. I honestly believe 3 of the front counter staff were illiterate. They could not read my printed reciept, and I had to dictate to them what the order was several times. Two other customers after me placed orders for tenders, accepted their payments, then were told were out of tenders. Clerk had no ability to refund their orders. I was then told they were out of cole slaw, pick another side. 25 minutes later, I left with my order, which was still messed up, wrong pieces. The only half positive, a manager arrived midway through the entire process, tried to make everything right for customers. Funny thing, in this new day & age, I have come to expect a total lack of service from all service industry personnel. read more

went to drive through location on empire last night between 630-700 pm and the girl would ask what I wanted then start talking to other employees , so never knew if she was talking to me or co worker. ordered 3 pc ckn meal with fries, was told they had no fries. so ordered mashed potatoes. got up to window and the girl had an attitude , took forever to bring me the food. the coke was watered down, potatoes were cold, the Ckn looked 3 days old. also the employees park in the drive through lane vs parking lot, so to exit the drive lane you have to go around the employees car. read more

Dirty restraunt. Poor food quality. Service was a joke. This location is going to make someone sick. But the crew in the back is busy singing to the load rap music! No one has a clue at the place read more

Love the food when you can get it, but several years of slow service, out of almost everything, broken soda machine self service for almost a year have been bad, but the last time I went in one of the employees boyfriends had a computer desktop monitor sitting on a table playing Internet poker! Her kids were running around the dining room and I'm believing he was supposed to be the babysitter. All this why the employee was working. I absolutely love the taste of Popeyes chicken but I absolutely cannot go there anymore. Who the heck owns the Bloomington Popeyes and why the heck don't they ever check on their stores and realize the absurdity of their customer service and how their product is being delivered. Before Covid it was my favorite restaurant now I simply go there once every three months because I like the food. And even that's not enough anymore with the crazy service out of stocks and people's boyfriends playing computers in the guest area I'm just simply done with this place! read more

ok so let's start the list!!! - so ordering took forever and there's a sign that says you have to have exact change or pay with card, so if you have a 20$ and ordered 8$ of food your out of luck. - my friend ordered 1 sandwich before i even got to the location, i arrived, ordered an entire combo and got my food before her ALSO it took someone 20 min for their order.... -no ice no lids and they didn't even have cups out you had to ask and the workers look out of their mind tired. - the food takes forever and is so cold MY DRINK WAS LITERALLY WARMER THAN MY CHICKEN SANDWHICH - the mac n cheese is litterally a solid block of cheese and noodles to heavy for fork - the workers wouldn't give receipts and if you asked your number was ripped off, and then you got berated for not knowing your number like.... - they started making food that was nobody's order while everyone else wanted their food like random food literally my friend literally works at a popeyes and she was shocked the place is so dirty too i would give 0 stars if i could ryan trahan this is the WORST fast food place is america read more

Popeyes Louisiana Kitchen - no number receipt , mac n cheese rock and lid- less cup - Fast Food Near Me - Bloomington, Illinois

this is probably one of the slowest "fast food" restaurants i've ever been to. your always waiting 45 to 50 minutes for your food and sometimes you don't even get what you ordered they say they don't have it. read more

The most piece of shit location I've ever seen won't serve me when they are open till midnight it is currently 10:54 pm and I'm being told I won't be served this is bullshit i will burn the place to the ground read more

This place is sooooooo sloooow! Just drive a half an hour to another one and you'll get your food quicker. Or, just find a diner and sit down and eat. Either way you're winning. read more

Absolutely the worst fast food experience I have ever had. The front staff had absolutely no idea what was on the menu, our food was over 20 min late, they never gave us our receipt and had to reorder, and the manager didn't know how to give us a refund. In the end, we got the wrong sandwich with no refund. At least I have an awful story to tell people. Hooray! read more

i ordered at 2:45 and i had to go back in from the drive thru and ask about my food. it is now 3:21 and i just got back in my car because "Joyce" forgot to tell the cook about my order. the cook was very nice and got me my food asap. Joyce on the other hand. continued to roll her eyes when she was comforted about this. but not only was it just our order it was also someone else's. they don't have any chicken tenders or mac n cheese. i have had this issue in the past. i would recommend going across the street to arby's where you will get your food today. read more

Popeyes Louisiana Kitchen - My receipt of how little my order was for how long i had to wait. - Fast Food Near Me - Bloomington, Illinois

This is an OMG place but not in a good way. We stopped on our way home today. We were traveling back to St. Louis from Chicago. When we pulled in, we questioned whether it was even open given the weedy landscape and broken drive through equipment. We decided to go inside, and there was a line.. but the Poot woman in front of us ordered the wings from what was on the menu.. we can see the wings..but she kept being told that they didn't offer them that way. I wanted to get the mango drink but it was out. Frozen drinks were not started, it was 2 pm on a Saturday afternoon. We ended up walking out.. along with 3 other people. Including the lady that wanted the wings from the menu. She loudly proclaimed, going to KFC (across the street) despite my incessant love for Popeyes chicken, i could not endure what was going on here. Won't ever stop there again. read more

I'm giving two stars only because I like the chicken. I work close to the Popeyes on East Empire St. in Bloomington. Good things first - when they have what you want, it's usually delicious. I love their chicken. Unfortunately, they don't often have what I want. This place is one of the most mis-managed fast food places. If you use the drive-through, they will only take one person's order and won't help the next car in line until they have finished with the first person. There's a sign (finally) on the drive through window that says if you're paying cash, you must have exact change. Why don't they have change to give a person? I usually go to the drive through about once a week during lunch time (12:30pm) I have ordered so many times where they've told me they don't have coleslaw, or they don't have spicy chicken, or they don't have dark meat. This is in the middle of the lunch hour. Why would they not be prepared? Even if they don't have what I order (say, spicy dark meat chicken), if I take a substitution, and then ask for a sauce (their blackened ranch sauce is great), they tell me I'll have to pay for the sauce. Obviously, not a huge deal, but really ... I have to take a substitute for what I want and then you'll charge for a sauce? Also - I used to love the biscuits from Popeyes. The ones from the Empire Street location are like hockey pucks. I usually tell them not to include the biscuit. The external location of this Popeyes is a mess. Tall weeds often obscure the drive through speaker. Trash in the parking lot. It's not attractive. I read another review where the person wondered if the location was open. I agree - there are usually no cars in the parking lot, so you don't know if they're open or not. Long winded review, I know. Just know you're taking chances if you go to this location. I've ordered a chicken sandwich from the McDonald's down the road while I'm waiting in line, and pulled away from the drive through. read more

I ordered a 10-piece bucket,got 6 wings,2 drums,1breast and 1 thigh. Supposed to have 2 large sides,I also ordered another large side.I got 3 little individual sides and was charged for my large extra side. I have my receipt. And I am still going through hell trying to get any kind of reimbursement for this it has been almost two and a half months messing with store and the company management. Do not go to Popeyes what's whoever their employees are very rude and will not take care of their mistakes. read more

This was the worst food I've have and I've tried cat litter, I didn't get my food until 45 minutes after I ordered. They were really understaffed and the bathrooms are disgusting. There were holes in the walls and the ceiling. I got there at 1:00 and didn't leave until 3:00. I wouldn't recommend this place, instead I would go to the Culver's or Panda Express next to it. Also the soda and the drinks were watered down and flat, and also the ice machine is broken. And one of the workers were eating my food in front of me while they were calling my number, also there was a cockroach in my food read more

The toilet was clogged with lots of shit, smeared on the toilet seat in the mens bathroom, the food was sl more dry then the Sahara dessert. The service was undeniably horrible and shit. Took 30 minutes to get me my food. The ambience was horrible read more

Edited review to add: Attempted to file a BBB complaint on this location and they aren't even listed by the BBB. Stay far far away from this place. At this point I question if this is even really a functioning restaurant or just a cover for some shady shit. If you're in the bloomington-normal area just don't eat at popeyes. Period. all the locations in this area are shit tier, and have the worst customer service I've ever seen in a restaurant. They showcase every second on shift that they give zero fucks about their job and they don't care at all that you can tell. They will tell you they have menu items that don't exist, and then their main menu items are consistently "out" to the point where I don't even believe they're out of items - I am 99% sure they just don't want to do anything. So they just turn away and shit on their customers. The entire location needs to be restaffed, and honestly whoever owns and runs these locations should just get out of the food business entirely because they suck at it read more

Holy cow this whole place needs to close down and hire a completely new staff. Super rude service and the quality of food was definitely not what you expect from Popeyes. read more

I was the only customer; I should have known something was wrong with the place. I ordered a five piece tenders-mild and a three piece combo, white, spicy, at the drive-up. The receipt said five price tenders alright, but it said leg, thigh, wing for the combo. I mentioned the error to the girl at the window, who had not yet given me my food. She said, "Ok, gotcha", implying - I thought - that she'd fix it. When I got home, I had a leg, a thigh, and a wing, mild, so now I know that "Ok, gotcha" means "Tough $hit, this is what the boss packed". It's a shame how this place has gone downhill. I live just 8 minutes away and used to consider it to be one of a few go-to restaurants in the area. Sorry, I'm done. read more

This was probably the worst drive-thru experience I've ever had. Voice on the speaker asked us to wait, which we did for about 3 minutes. Then the first words were, "our card reader is down." i told them I could pay cash. "Do you have exact change?" When I asked why, they said, "We don't have any quarters, dimes, nickels, or pennies." I said I'd order and we'd see if I could come up with exact change. I started my order with a spicy sandwich, and was interrupted with, "you'll have to wait 20 minutes, we don't have any spicy cooked and we're down to one fryer." I left. read more

***Avoid Avoid Avoid*** This review has to be done because they will not pickup their phone. What the hell is wrong with ya'll? First off, if you don't want customers don't turn the lights on and don't open the doors. I am so sorry that having to take my order is interrupting whatever is more important like conversating or your phone. Secondly, how can you be out of FRIES? Ya'll only offer like 3 sides. When we substituted for rice, we didn't get any rice and we had ordered 3 fries!?!?! It drives me insane when people forget items I pay for, but never had a place forget all of an item. Ya'll are sad and should shutdown or change your ways, because you just lost a family of customers. We will go across the street to KFC for our chicken fix. read more

I haven't even gotten a chance to eat at this one. for past month every time I ask for popcorn shrimp they never have any ... literally a month. I work close and late never ... twice can be a coincidence but more ll than 4 is wild to me. read more

Terrible-food -terrible service- Orders coming out wrong. All the above. When you're eating chicken, there should never be a question whether or not it's gonna make you sick... I guess I'll know in an hour! read more

I swear the last 3 times I've came here it's gotten worse. Figured I'd give it one last try. Asked for 2 breasts, 2 legs, and 3 tenders no combo. All mild. Guy at the register didn't know how to enter it into the computer so he had to get the manager. Cool. After 10 minutes talking into the speaker I drive around grab my food and stop in the lot because something told me to check my food. Gave me 2 thighs instead of breasts and everything spicy. I go inside the rude woman tells me there's no more white meat. Then wtf are you charging me breast prices for thighs for? Nobody answers the phone ever. They need to overhaul the entire staff. read more

The service was so bad , I got here at 5:00 through the drive through . It was empty probably like two others cars , they told us to pull up to the parking lot and it took 30 minutes to get our food. We got our food at 5:30 , they also mentioned they havnt ordered any sauces so only three sauce options . There were definitely 6/7 people it shouldn't have taken that long. The workers were acting kind of dumb never would reccomend . read more

Waited 10 minutes for 2 genuinely cold chicken sandwiches, no offered receipt, handed to me in their individual bag. No eye contact or any feel that they care to exist. read more

Popeyes Louisiana Kitchen - Can't even do a bag... - Fast Food Near Me - Bloomington, Illinois