I just picked up my online order. It was so poorly prepared that it motivated me to write this review. Ordered buffalo spicy boneless wings with spicy chicken burger with rice and beans. Look at the picture, where is buffalo spicy wing? Spicy chicken sandwich, burnt breaded chicken patty, no spice in sight. Very disappointed, I wish I could give -5 stars. read more

Popeyes - My multiple orders :( - Fast Food Near Me - Kent, Washington

Disappointing Experience After Years of Loyalty We've been loyal customers of this place for many years, but unfortunately, our most recent experience was extremely disappointing. For the first time ever, we received our food burned and tasting like it was a day old. The chicken was dry and hard--completely inedible. Even our guests didn't want to touch the checkers. I called to speak with a manager and explained the situation, noting that the chicken was tough and looked like it had been sitting out all day. The manager responded by saying the cook had been cooking all day, which didn't address the issue at all. I reminded her that we've been regulars and have never experienced anything like this. When she asked what I wanted, I simply requested a refund. She said she would have to speak with her manager, who ultimately declined. To support my complaint, I've included a photo of the chicken. It's extremely disappointing to be treated this way after years of being a loyal customer. Sadly, we won't be returning again. read more

Popeyes - Burnt chicken - Fast Food Near Me - Kent, Washington

It's wild that if you order online ahead of time, they don't start the order until you get here. read more

Popeyes - Long lines and closed lobby - Fast Food Near Me - Kent, Washington

I've only gone through the drive thru but they forget atleast 1 item everytime. I need to be better about checking the food they give me before I leave cuz its the most annoying thing to have to come back. I went last Wednesday and ordered a 4 piece meal, extra rice and beans, 4 biscuits and 3 beignets and a 6 piece kids meal. They forgot my beignets and 4 biscuits so I had to go back. I did call them but the vm was full and the line never rung, which I thought was pretty odd. The chicken was bomb, can't deny that I just wish they had someone to do a final check on their ordered before they send it out. read more

See all

I placed a mobile order that was supposed to be ready at 8:40 PM, yet I had to wait a full 30 minutes after arriving. The workers here are unbelievably slow, careless, and clearly more focused on arguing with each other than doing their jobs. It's obvious there is zero professionalism, zero urgency, and zero respect for customers. By the time I finally got my food, the quality was terrible -- completely not worth the wait. This location is a disaster from top to bottom. The staff needs to be retrained or replaced entirely, and management needs to step up or be removed. Nothing about this place is run properly, and unless serious changes happen, it's not worth anyone's time or money. read more

Went to drive-thru, told us to park waited for 30mins and by the time we got our food the fries are cold and the got the wrong sandwiches! Not only that, they give you an attitude and poor customer service! Close this branch!!! read more

I'm appalled what actually is this it's supposed to me macaroni I was so sad and I came when they just opened how is it like it's been sitting out. I didn't eat it, the sandwich was fresh but the rest was bad. The lady was so nice that took my order but the guy that handed her my food to give to me looked at me funny like he knew it wasn't good either that's sad. read more

Popeyes - Old macaroni - Fast Food Near Me - Kent, Washington

Ordered through app. Not only did they forget my drink, for some reason my chicken sandwich has a "no mayo" sticker. Had to use my own mayo at home but I wanted the spicy chicken sandwich with the spicy mayo so... sucks for me. The note in the bag doesn't even say "no mayo" so no idea how they got this wrong Guess this is on brand when comparing to other reviews. They just can't follow instructions read more

Popeyes - No mayo? Why? - Fast Food Near Me - Kent, Washington

NEEDS NEW MANAGEMENT. NOT MORE HIRES. I really like popeyes and was craving it today for a late dinner so i decide to be courteous and order online. I placed my order for a chicken sandwich and the 5 dollar box at 8:28. The time it takes for me to popeyes is around 17 minutes so i hope that's enough time. I pull up to the drive through and there's about 5 cars in front of me so I wait my turn. I sit in my car for nearly 10 mins and the line only moved once. I realize that i have an online order but i should be able to go into the lobby to pick it up so i park my car and head inside. I briefly read the hours and see that they close the lobby at 9. it was 8:58. Just enough to get myself into the door to pick up my food. Upon entering the lobby, i see about 5 customers waiting, all standing around the register. So i walk up and no greeting from who i assume was the manager. I stayed quiet for 15 secs and peep a "hi". I then tell her i ordered online and my order number and she proceeds to go through about 8 receipts in front of me, and all of them were incomplete online orders as well. she tells me that they ran out of the chicken filets for the sandwich so i'll be getting tenders for replacement. i was fine with that. and she told me to wait in the lobby and they will call out my order when it's done. i sat down and overheard other customers saying they have been waiting 45-60 mins for there orders. that is ridiculous. i sit in the lobby some more until it's probably 9:15. so i've joined the 45 min waiting group. the customers in front of me politely asked how much longer and the manager from the back yells "3 mins for spicy and 3 seconds for mild. the chicken has to cook. you guys have to be patient. it takes time" etc etc. the customers were all so patiently waiting and still the manager didn't think that was good enough. she was snapping at one girl for not finishing her tasks and her overall demeanor is very rude and uncomfortable. also, while i was sitting down waiting, there was a customer who needed to place an order. so the teen employee assists her with that. i saw that she actually got her order ahead of everybody else. online orders are customers too. and it totally wasn't the lady customers fault for that. i work at a fast food place and i would never allow a customer to wait over 10 minutes without viable reasons. there were AT LEAST 7 employees there so i'm sure the issue isn't cooking chicken or making orders but it's management. so many teenagers that just need a good manager to assist them. read more

Usually come here for lunch, sometimes for dinner on a blue moon. Food is always fresh, some items take a hot min to make. Staff is always direct and doesn't waste time. Can't complain about much because it's fast food y'all, these workers don't determine their prices nor do they have anything to do with your hungry ass. So be nice and get what you give. Popeyes always comes through! And if they didn't for you, just go in and get your order corrected. Otherwise cook your damm food at home. read more

So much potential with this place. We went and were told there were no functioning restrooms and they'd be closing. Looks like it may have been a Shoneys in it's past life so there's a ton of unused space. The food is good (just like Popeyes almost as good as back home) I wish them the best at getting this place renovated and off the ground. read more

My boyfriend and I love Popeyes & we was craving some today. Pulling up -- they didn't seem busy. Ordered the stuff we wanted, drove home & opened it up. 1. We asked for blackened ranch & we got NONE. 2. We got the chicken tender COMBO & doesn't a combo come WITH fries? Yeah so we didn't get that in our meal. 3. Our sides (Red Beans & Rice) & (Mac & Cheese). Red Beans & Rice was great. The Mac & Cheese though? That's a hard no for me. Fix the cheese situation on your mac & cheese. Temperature of them was great. But entree wise? WARM. Felt like the food was waiting for a long time to be picked and put in its box. When I want fried chicken or anything from a fast food -- heck! even a restaurant, I want my food to be HOT, like it just came out of the fryer/oven type. Make the food be freshly made. I don't want to go through a drive-thru & I get served warm food. $36 for 1/4 Popcorn Shrimp with Tenders & 5 Piece Tender Combo & A chicken sandwich? Your joint should be that good but I guess not. Management, you either got to keep eyes on your employees or get new management. Your food used to be hot to the touch but now it feels like your employees do not care for customer satisfaction. Serving warm food to your customers? That's great, I guess. Be better or get out. Y'all don't even have customers coming through as much as before. It was jumpin' but take a look at your Yelp stars & review's before proceeding this food industry. If there was a possibility to make this a 0-star rating, I ABSOLUTELY would. So Popeyes customers, if you came across this review, It's a sign for you to go somewhere else & to not invest your time with Kent Popeyes. Have a nice day y'all. I came here to do what I had to do. read more

Popeyes - What kind of Mac & Cheese is this, mixed it around & it looks like stale cheese. So y'all servin' this to y'all customers now?? Yikes. - Fast Food Near Me - Kent, Washington

Horrible service... and they don't open dinning room.. so cars are rapped around building... everyone is leaving without ordering!! Who wants to wait 40 min for chicken?? Also people honking there horns for 20 min!! Horrible! Nothing but bad e speri c'è!!. read more

I probably ate it my last Popeyes chicken they forget my side, but it was the worst chicken that I've ever eaten in my life. It must've been sitting around for A long time not sure how long but a long time not sure how long but a long time, nobody in line now I understand why. by the way, I'm 74 years old. I usually don't write reviews, but this had to be done. read more

I love Popeyes, but this location is turrible. Been there 5 times. First time, waited over an hour for a small order. Second, third, fourth time they out of chicken sandwiches by noon. Doesn't matter what time or day, they usually out of something. Fifth time, closed for maintenance on a Friday. My usual go to for at this location is their napkins and forks since those the only things available. read more

Popeyes - Hunger - Fast Food Near Me - Kent, Washington

Came here to get dinner on Friday. Drive-thru didn't move even though there wasn't many cars waiting. We go in and nothing was happening the Manager was walking around with a drink. Everyone else was laughing and looking at each other not one person came to the register to help us. They looked at us and nothing. So we left with no CHICKEN. We then drove home to Federal Way. Stopped at the Popeyes by Costco and the energy was great. The manager was communicating with her employees. She even said one moment I'll be with you completely different atmosphere.. We were in and out within 10 minutes with Hot Fried Chicken. read more

Simply horrible the entire order is wrong. I knew it was going to be terrible but I gave it a shot.NEVER NEVER AGAIN. Don't eat here save the stress and money!!!! read more

Really bad location and even worst management. Lines are always extremely long and they are always out of chicken smh. Drive thru should be name slow thru. If you have the time go else where they usually are missing items Make sure to double check before leaving. read more

The manager of this location should be fired. They are not professional and cannot keep their employees. They're so pisspoor at their job they have to close the lobby to stay in business. Get better or get out of the way. read more

Ordered and paid for 5 sandwiches, got 4 and one of those was a fried bone in thigh on a bun!!!! read more

Popeyes - Supposed to be a chicken breast sandwich, it's a bone in thigh on a bun, I could have choked to death! - Fast Food Near Me - Kent, Washington

See all

Pretty much the worst Popeyes to exist (like everyone else said). If there's an area to mess up, they've got it covered: subpar food, horrifically slow service, workers goofing off in the kitchen (you can see this ordering inside and at the takeout window), missing items in your order. I would recommend supporting other fried chicken spots like the local chain, Ezell's, just 5 minutes away or not eating fried chicken at all... at least then, you wouldn't leave being pissed and with crushing disappointment in your food. read more

My favorite thing is when you order a whole family box worth of chicken and they don't give you any of the sauces you asked for. But hey! It's Kent. I wouldn't expect anything less from this shit hole. read more

Karen And Earlette, We're very helpful today. They were very kind and helpful. The chicken was fresh as well. Your Customer service was excellent. read more

Everything ordered through DoorDash came as ordered. Rice and Beans are heavily over priced! Otherwise, very good. read more

The food was awesome the chicken was good and actually spicy mild wasn't spicy and the mash potatoes tasted home mad and the Mac and cheese was amazing! read more

This place doesn't even deserve a star. I tried drive up and inside same service slowwwww. I can see they have enough crew but not getting the job done. They're just waking around. read more

Everytime I order from here on uber eats they always get my order wrong. I order mild for my household for me and my baby sister since she cant eat spicy and all of our food was spicy, so now i have to go to a different place to get food read more

I under stand everyone is struggling these days but DAM. Popeyes has went to hell. I ordered 3 large red beans Abd rice. The charged me $3.00. More for each one $9.00. The cups were 1/2 full. Now I know. It don't cost mores then $8.00 to make a pot of beans and rice Shit I don't want to buy the whole store Now look at chicken. It looks as they was serving Seattle pigeons. Not chicken read more

I'm so done with the super slow "fast-food". It's good food, don't get me wrong, but the pace of the place is so slow its unbelievable. The employees are always not helpful. Even when they get new ones so it has to be the culture of the restaurant. I know the bad employees are dragging down business because when I first started delivering food there was a line around the parking lot. Now its barely 2 cars holding it up on the supper rush. read more

This Popeyes is understaffed and not well trained. About 10 cars ahead of me in drive thru but proceeded to wait over 45 minutes before getting to the ordering window. They also give priority to those walking in and ordering. One person had their drive thru passengers got out of their car and went inside to order. She got her food after 15 minutes. Whoever is managing this has no experience in creating an efficient way to cater drive thru and walk ins at the same time. read more

I like their spicy chicken sandwich (one of the only reasons I come here!). Unfortunately, their app needs further work. They can't pull up my order until it's closer to my pick up time, so I think this kink needs to be updated so that if someone shows up earlier than expected, they can still pick up their order. read more

Welp, I try to give this place a shot like once a year and it just never seems to work out. I pull up to the drive thru ordering system and right off the bat I see the LCD screen is busted like someone wailed a boulder into it, it's out of commission. It's a so Popeyes and it's so South Kentral. I should have just pulled away at that point but the gravitational pull of fried chicken pulled me back in against my will. I order the three piece strips with a red beans and rice side and a coke. It also comes with a biscuit. When I get to work I open the box to find three tiny strips, a small side of beans and rice and a hockey puck of a biscuit. A hockey puck might be softer actually. Everything tasted fine but the serving size for almost $15 is laughable. The kicker is this food eventually gave me more runs than Usain Bolt, which means the food somehow someway had a bacteria bloom in it from improper food handling procedures and practices. Needless to say I don't recommend. Buyer beware. read more

terrible service, low quality chicken. staff don't make an effort at all. second worst popeyes in washington.

insanely slow and i was the only one in the drive thru ! horrible and i do not recommend

My daughters tell me its 15 minutes waiting just to order at drive through, 20 minutes at the pickup. (I texted them because theyd been gone over an hour). Ok. "Covid". Sorry. Short staffed I guess. Like everything. Covid. Messed up our order which we've come to expect from this establishment. My wife and i used to go through our bags and check to see what was wrong but alas, I've grown tired of that. The chicken tonight is good however so props there, the most important thing to get right i guess. Wellllll. I ordered spicy and got plain. And you screwed me out of my cole slaw so stole from me again. I should have kept a running tab on all the items I've been shorted. But, chix's good. Guess I should count my blessings. They are open. We did get served. It's probably my fault it took so long and order was wrong! Right? That darned covid. read more

Waited for over 30 minutes after I sat in line for 20 minutes for 2 meals and a side of fries and then they forgot the side of fries had to go back through the drive thru. I will never ever go back. Horrible customer service. It sure looked like there was plenty of people doing nothing. The food was cold as well. read more

This store always sucks. Every few years iforgot they're so incapable AND rude and give them a try. I pull up go to order my usual blackened tenders. They say oh 10-15 min wait. Which is actually closer to 25-30 cause they park you and forget. So I say never mind I'll try the blackened sandwich. They say ok cool I say the combo with mac and cheese. They say we don't have Mac and cheese. So I said ok just the sandwich. Then they say ok it's a 6-10 min wait on blackened sandwich. I said ok but I won't be parked. She said you want to wait? I said yes. I get to the window and pay. They say ok go park in handicap stall. I say no ma'am I told you I will not be parked. There's no one behind me. No reason to park me. She said no you're going to move. I said I'm not though. I told you when I ordered that. She slammed the window in my face and comes back to say go move. I said no I'll just take a refund. She slams the window again. Comes back and hands me a duplicate receipt of my sale and says you got a refund. I said no this even says DUPLICATE on it. Mind you all this time I could have had my food. But she says my manager said she gave you a refund. I said now though she didn't ask for my card back? She slams the window again. The manager come and says I refunded you. I said ok I'd like the proof of that. She gestures to the duplicate receipt in my hand. I said maam I can read. I know you reprinted my sale receipt. She slams the window again. And comes with an override receipt time stamped with right then. Meaning she never refunded me to begin with and was really going to steal my money and lie to me. Taking money without rendering the goods is theft. Fire the WHOLE team. Each and every one was rude. Stupid. And thought they were smarter than me. The person who caught them lying and stealing. ALL this for $6?????????? Why feature an item if you don't have it on hand. The whole idea is so incompetent. How did I deal with 3 different employees and 3/3 were rude af. read more

This location sucks. The wait is always long, the workers inside act like they don't have a whole line of cars in the drive through. The drive through is NOT recommended, ordering inside isn't an option either so that's great. read more

Didn't care this Popeyes the chicken was burnt. Didn't get my rice and beans. My order was very mixed up.

This Popeyes is very uncoordinated I waited in the drive thru for 20 min with it not moving since no one was taking orders. I had parked and came inside and only to see one person trying to at least help me get my order ready while I saw 3 other coworkers taking a extra long break, after 30 more plus min of waiting inside just to see one employee that was on her break go back behind the line to just get herself some food then clock out, and the other two to just take walk out and have a walk then come back eventually to help out. I honestly feel bad for the girl in the front that was trying to take my order and help me the best she can. Seemed like she was having problems to get help and orders going out. Needs help with teamwork and communication. read more