I use the apps for fast food restaurants. I have McDonald's, Burger King, Popeye's, and I even have Arby's. If corporate wants to give me free food for ordering through the app, I am all there. I have used to Cermak location for years and never had a problem. This used to be a KFC (yes, I have their app too), they closed the location and remodeled into a Popeye's. I was excited. It is about half a mile closer than the Cermak store, but most importantly, it is south of the BNSF tracks - no trains to worry about. When using the fast food apps (McDonald's, BK, Popeye's - all of them), you pay for it in app. When you get to the restaurant, you give them the order and your name in the app (to confirm they have the right person) and the drive-thru gives you the food. Most of the time, it is waiting for me. About a year ago, this Popeye's was open for a month or two, I ordered a family meal.... through the app. I waited in the drive-thru line and told the person behind the speaker " have a mobile order". She informed me I have to get out of my car and come in to the store, wait in line at the counter, place my order (again), wait for the order, and then pick it up. They even tried to charge me again even though I paid through the app and told them as such. They were still new, so I wrote it off as they are figuring things out. In another few months, I repeated the process and was again told I needed to come into the restaurant. This time, I asked for the manager. He came by, and I explained what the issue was; rather than solve the problem, he said, "You do not respect me." I pointed out that McDonald's and Burger King have the same scenario, and I have never had to come into the restaurant. He repeated that I don't respect him. Today, I just went to the Cermak store, not an issue. Got my food. I will not go back to this location. read more