I would give the POP MART store at Old Orchard in Skokie, IL an F.
I went in to get help with a refund for a defective item after POP MART support explicitly told me to return to the store for assistance. Instead of helping, the employee -- who claimed to be the "boss" -- gave me nothing but pushback and excuses.
I explained that I no longer had the receipt, but I brought the debit card used for the purchase so they could search for the transaction. I was told their system "only goes up to the 16th" even though my purchase was on the 15th, so apparently they just "couldn't find it." The entire interaction felt like a run-around instead of an actual attempt to help a customer.
What made the experience even worse was the attitude. The employee was unprofessional, accusatory, dismissive, and talked to me like I was stupid for trying to resolve an issue with a broken product THEY sold. When I asked for her name, she refused to provide it.
A defective item is already frustrating enough. Being treated poorly on top of it is unacceptable. This store seriously needs customer service training and management oversight. read more