We waited for a coffee table from Darvin for 6 months every time we ask they didn't know when it…read morewas coming We went to Bob's furniture store and they had it we also bought a kitchen table And they delivered in four days I definitely would recommend Bob's store Sales person by the name Elias was so easy to work with he new they had it in stock at didn't waste our time Manager also was very nice

Horrible sales persons, worst location honestly. employees…read morejust sitting around doing nothing.

Watch out, they added stuff to our bill without explanation and then we had trouble getting it…read moreresolved. I will never shop here again.

I had one of the worst customer service experiences at Steinhafels (Schaumburg/Norridge locations)…read more I purchased two chairs on a Sunday from Schaumburg store and scheduled delivery for the following Wednesday. On Monday, the very next day, I decided to cancel after finding a better option. I made multiple attempts to cancel beforehand -- I called the store, was redirected to customer service, spoke to Bill, who told me he was off today and was told I had to speak to my salesperson, who I couldn't reach as well. Since I couldn't get help over the phone, I drove to the Norridge store in person (closer to me). At that point, I was told it was "too late" because the chairs were already on a delivery truck -- nearly 48 hours before the scheduled delivery. I was also told I would be charged a $100 delivery fee for items I never received. Customer service representative named Nate (no last name given) was completely unhelpful and inflexible, repeating policy without any effort to resolve the situation or acknowledge the circumstances. Was very dismissive and didn't acknowledge the situation at all. After over an hour of frustration -- including calling my bank to initiate a dispute -- the manager in training (forgot his name) in the Norridge store was finally able to cancel the order without the fee. This proves the situation could have been handled properly from the start. After over an hour of frustration -- including calling my financing provider to initiate a dispute -- an assistant manager in the store was able to fully cancel the order without penalty. This review would have been one star, but I'm giving an extra star solely because of that effort, even though they still agreed with the policy itself. The lack of communication, rigid policies, and unwillingness to assist customers is unacceptable. I will not be shopping here again and would strongly caution others before making a purchase.

I like coming here for my classroom decor, but I'd rather go to Target or Michael's. Joann's always…read morehas adorable decorations for holidays, and when the seasons are changing, they have some great clearance prices. However, when there are no sales, the prices are pretty expensive. Also, make sure to check what you are buying because many of the items on the shelf are broken in some way. Idk if customers break things and then just put them back on the shelf or if workers do, but most of the time, crap is broken. I've been coming here since I was a very young kid, and I used to hate coming here. I still wouldn't say I enjoy it now, but I don't dread it like I used to. It gets annoying because the employees are a hit or miss. Some are super rude and seem to hate their lives, others will do anything in their power to help you. I worked in retail before, and I know that sometimes bad days happen, but don't take it out on your customers. Once I asked for something glass to be wrapped and the old lady at the register glared at me and said they ran out of paper... you're a craft place that sells tons of glass... This place is never too busy, but sometimes when it does get a little busier, they have lines, but only one cashier. I've never seen a cashier ever call for backup at the register, even when they are drowning with customers.

This was always the place to go for fabrics. It was always well managed, well stocked and well lit…read more It's an absolute shame that the corporation filed for bankruptcy and now this store is closed permanently. But for the last ten years that my family shopped here, I give it Five Stars!

Update: We received our new couch from Idea, and we absolutely love it. It's very spacious to fit…read moreeveryone comfortably, and it's an overall comfortable couch! As you can see by my second picture, our four legged child here agrees! I think it's safe to say he is the biggest fan of our new couch. He tested it out in stores (first picture) when we shopped (which they were more than welcoming to have him in as a little customer) and loves it even more now that it's in our home and he can call it his. Stop by Idea for all your furniture needs! We couldn't be happier and you definitely won't be disappointed :)

I am very disappointed with my sleeping sofa which bottom was broken when we used it just second…read moretime. That part was not real wood and breaks down very easy. We got help and it was fixed but when it was broken another time they refused any replacement. I was left with damaged sofa after one year after purchase.

London is a passionate individual who has a great deal of experience with interior design. Her…read moreexperience is not as important as her vision and ability to turn your vision into your dream! I am completely satisfied and hope you will also feel the same way after she works her magic!

If you're in love with the MCM design trend, this is the place to go! I found out about this shop…read morevia Etsy. It's essentially a huge warehouse in the Chicago suburbs that specializes in vintage mid century modern furniture. They have anything and everything that you could imagine, from super rare to more common pieces. Sofas, chairs, tables, room dividers, hutches, credenzas, lamps, decor....you name it and they'll very likely have it. Are you looking for something in particular? Let them know and they'll put out (nationwide) feelers out to locate it for you! I visited the store with a room divider in mind but once I saw it, I realized it was too small for the space intended. I found instead a Hansen sideboard and hutch that was perfect! John and Barry were very helpful in explaining the details...once you buy an item, it is then refinished to like new condition. You can also choose to purchase in original condition for a lesser price. For a surcharge they will do their best to recolor/match wood tones to a sample, if you desire. I had my teak piece lightened to match a walnut wood table. Tina was very helpful and communicative during this process. Although it wasn't an exact match, the overall tone blends and coordinates very well overall. That process took ~a month, then I was contacted by Andy the delivery driver. He actually wraps the items himself, and does an amazing job of delivery and set-up. I was quite impressed with how nicely the item looked in my space. I'll definitely shop here again; I only wish my house was larger!

Huge selection of authentic quality furniture from around mid century. Kind staff too.read more

This location always has so much in stock and it's so convenient being in the mall I always enjoy…read morespending free time there

worst hobby lobby ever workers just standing around and no apple pay atleast put a sign out.read more

Kenneth is a true gem. I came by on small business Saturday because I knew the store would be…read moregorgeous and I wanted to see if they had a baby's first Christmas ornament. Reader, he remembered us from a month ago--the only other time I've been in this store. I know he wasn't just saying that because he cooed over my baby and specifically remarked about the fact that she was awake this time instead of sleeping through the shopping trip (which was true). This is what makes shopping at local businesses so much fun; you get to established a rapport with someone who lives what they do, lives their neighbors, and wants to make sure that you enjoy shopping with them. Again as I came through I thought about how I wish I could hire an interior designer with Kenneth Ludwig on the shortlist. They didn't disappoint with their Christmas decor. They have lots of ornaments, all beautiful, and other holiday items. I REALLY love the stocking holders they have. They look like those old ceramic Christmas trees that lots of our grandmothers had, and it even lights up. I am almost certainly going to be returning before Christmas to pick up a couple. If you're in the neighborhood, I highly encourage a drop by.

I was searching for a small couch for my new house. I was dealing with a small, kind of awkward…read morespace and am a picky furniture shopper. I stopped by Kenneth Ludwig Chicago because I learned he sells CR Laine furniture and that is the brand I had my eye on. Upon arriving, Kenneth was welcoming and listened to what I wanted. He's so knowledgeable about furniture and design, not pushy at all, and patient. I've been in his store a few times and each experience was great. I did end up purchasing a settee from Kenneth and that was about 1.5 years ago. The buying process was simple. The small couch is still in great shape, easy to clean, and looks great in my house. It was on the pricier side of furniture, but I not a shocking price. I will consider going back to Kennth Ludwig Chicago when purchasing my next nice piece of furniture.

A very nice size store in a shopping mall location. I was…read moregreeted with a friendly hello and if I needed any assistance. The store is bright and cheery and colorful. They have a wide variety of toys and games. The prices are reasonable considering the location and the assortment of merchandise. Lots of newer model toys, as well as vintage toys and games. Great selection of puzzles and stuffed animals as well. I was pleasantly surprised at the variety of Monopoly and the game Clue with different themes.They also have playing cards with themes of humor to horror. One of my favorite things there is a nice selection of different size and color marbles sold by the sack. The gentleman that greeted me just set up a display of reverseable back packs for children.Very cool. Great store to find a gift for just about anyone.

I use to love shopping at Toys R Us as kid, and as a parent. I was excited when I heard my favorite…read morechildhood store was making a come back. While this store is not the same as I remember, I still get excited when I walk past. So excited that one day I was walking past and I saw this humongous Barbie Box, I ran inside and went inside the box and asked an employee to take my photo. The employee was so kind and said "yes, I'll take your photo." It was such a coincidence, because I had a Barbie T-Shirt, Barbie Socks, and crocs with Barbie Jibbitz. For the first time in a long time, I felt like a kid. I started singing the Toys R Us theme song "I don't want to grow up because I'm a Toys R Us Kid!" What a great experience to have all over again.