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Pop Mart

3.7 (9 reviews)
Open • 10:00 am - 8:00 pm
Updated 2 months ago

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Outside
Brian V.

This was my first and only experience with any Pop Mart stores (12/2025). This location is in the Ontario Mills main shopping mall area and is located near the food court. I was told that this store is really new and may have just opened within the past few months (towards the end of 2025). This was also my first time purchasing any of their IPs. I was looking for some Labubus for my nieces for the holidays and this store was well stocked with a great selection of Labubus and other characters from Pop Mart. Because you're ordering direct from them, I could only assume the value and the prices are as good as you're going to find. When purchasing, you are required to have the Pop Mart app so they can track your purchasing (so people aren't buying up all the inventory and re-selling on the secondary market). That works really well for consumers like me because it makes it easier for folks like me to come in and buy what you're looking for without getting frustrated with shortages. The folks who worked in the store were very friendly and helpful as well. Also, happy to report that my nieces were very happy when they opened up their presents!

Ontario!

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5 months ago

Helpful 1
Thanks 1
Love this 2
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5 months ago

Helpful 8
Thanks 3
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6 months ago

Helpful 7
Thanks 2
Love this 6
Oh no 0

6 months ago

Helpful 1
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Photo of Tara S.
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3 months ago

Helpful 1
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8 months ago

Helpful 3
Thanks 1
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5 months ago

Helpful 0
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Photo of Casa V.
2
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6 months ago

Helpful 0
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Photo of June V.
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8 months ago

Helpful 0
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Love this 1
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Ask the Community - Pop Mart

Optimus Toys - Store Front

Optimus Toys

2.3(45 reviews)
2.9 mi
•$$

this place is the..... BEST!!! All the staff are kind and helpful, and they know your niche…read moreinterests! This place has (for my anime people): Nendoroids, Figures, Plushies, Minifigs!! Theres also chiikawa, Sanrio, and good stuffed animals! For the younger kids interests, theres Barbies, pokemon, board games, all the stuff! It's a bit pricey tho. . . .

I was shopping here with my daughter-in-law and my 1-year-old grandson, doing some early Christmas…read moreshopping. We had about $200 worth of toys picked out and were heading to the register. Like most grandparents trying to survive a shopping trip with a toddler, I handed my grandson a cheap little $6 jump rope in a box to keep him occupied. Apparently, this was my first mistake. When I got to checkout, the employee informed me that I was required to purchase the jump rope because my 1-year-old had put it in his mouth. I was stunned. In all my years of shopping, I have never encountered such an absurd and unreasonable demand. The item was boxed, undamaged, and perfectly sellable. Yet I was treated as though my toddler had somehow rendered it unusable. What happened next was even worse. When I questioned the policy, another employee with purple hair inserted herself into the conversation with a shockingly hostile attitude. Rather than calmly explaining the situation, she was confrontational, dismissive, and unnecessarily rude. Her behavior was completely unprofessional and reflected terribly on the store. Customer-facing employees should know how to speak to people respectfully, especially when dealing with a reasonable question from a paying customer. If this is truly store policy, then management should make it clearly visible instead of allowing employees to spring it on customers at checkout. More importantly, management should seriously address how these employees interact with customers. Their conduct was unacceptable and deserves immediate attention. No customer should be spoken to in the manner I was. I paid for the jump rope simply because I wanted to end the unpleasant interaction, and then I put back the approximately $200 worth of toys I had intended to purchase. After being treated so poorly, there was no chance I was rewarding that behavior with additional business. What bothered me most was not the six dollars. It was the appalling customer service. I have shopped here many times before and have always had positive experiences. This encounter was completely different. The employees involved were rude, aggressive, and seemed far more interested in creating conflict than helping a customer. I sincerely hope management reviews this incident and reprimands the employees involved. Their behavior was unacceptable, damaging to the store's reputation, and ultimately cost the business a loyal customer and hundreds of dollars in sales. I hope the $6 jump rope was worth them losing a $200 sale and all other future sales. I will be taking my business elsewhere. I will not be returning, and I would strongly caution others to expect better treatment elsewhere. No wonder this business only has 2 1/2 stars . The guy who was the first to demand payment was Ernesto.

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Optimus Toys
Optimus Toys - 03-31-2026

03-31-2026

Optimus Toys

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Pop Mart - toys - Updated July 2026

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