Update 2:
I received a brusque email telling me that they had already sent me an email and changed my service day. Now mind you, they can blow up my phone with multiple text messages AND phone calls on the days they show up, but they couldn't call or text when they took it upon themselves to change my day and skip a week? I went back and read that email. They didn't ask if it was okay with me, they just stated they were "required" to change my service day. The day they chose isn't convenient for me as the folks who mow my lawn would be walking in a week's worth of poop, so I cancelled. The option to choose my service day was a huge factor in me giving this company a try. They even told me I could change my day any time I wanted, but now they're telling me they only have one day a week they're willing to do the service, and that I can't change it.
Update: I did send an email as requested but I was simply told my service would start up again on a different day of the week. No explanation for why a week was skipped and no explaining why they wanted to change my service day from the one I chose. This is problematic as I need to coordinate based on when the lawn mowing company comes.
Service was great the first two weeks. But yesterday, I expected my third weekly visit and nobody came, nobody called. At 6:00 pm I called and spoke to a woman at their customer service number who said she would pass my message along. Haven't heard a thing. No calls, no texts, nothing. I'd really like to use the service and Chris did a great job, but it's like they've vanished. At least they didn't bill me for this week. Poop911, if you're out there, we'd be happy to see you again! read more