Had an unknown leak in the hot tub that was losing a 1' of water within days. I called Mossing and…read moretheir "hot tub guy" was out but going to return on Thursday and they took my name/number. On Thursday, Zack called and I told him the problem and he said that I could likely repair it myself. After removing the panels and looking at the mechanical/plumbing internals, I called Zack once again. I explained the situation and sent him a pic of the area and he walked me thru it and hence NO MORE LEAK. He could have made a service call and charge $125 but indicated it was a simple fix based on his assessment and he was correct! Once again... THANK YOU ZACK!

My pool guy retired so after looking and trying out other pool companies that turned out to be…read moreunreliable or just plain didn't answer messages, I'm pleased so far with Mossing. They were able to schedule us in for a closing. They arrived right on time (even a minute early ). I'm not used to service people coming when they say they will! They were fast/efficient to get the pool closed. So far, I'm happy with the service. Hoping they work out for all our pool needs nexr year as well.

Water Boy Systems did an amazing job with our water softener. We have now had it for a year and a…read morehalf and we absolutely love it. Grant came out (during a snow storm!) for the initial estimate. He tested our water and explained everything clearly. I previously had our water tested by an independent lab and, even though Grant did not know about these lab results, everything he said lined up with the lab results I had. I appreciate the honesty in something that seems like it can sometimes be a shady business. Mike came out for the install. I liked that he came with the right tools for the job and clearly knew what he was doing. He made sure everything was done exactly right and explained the water softener in detail. We have been using them for salt deliveries, which have been on time and reliable. Water Boy feels like a very wholesome and positive family company, which I very much prefer over some faceless corporation with cheesy sales people.

No one beats this company! Service is amazing, my equipment stays up to date, and it's worth every…read morepenny!! Very educational experience... they tested my "treated" city water and it had a scary amount of chlorine and hardness. I purchased a Reverse Osmosis and a softener, my acne cleared up after a couple weeks and my hair is no longer thinning. Love water boy systems!

Was told that if I brought my salt cell in and my filters in after they were cleaned off that they…read morewould acid wash for me. just went in to the store with everything to be told that they won't do it but I can sell you the acid to do it yourself!!! Never again will I be stepping foot in this store to buy anything for my pool or hot tub!!!

Called to find out about getting a replacement part for our pool cleaner. Asked if we could send a…read morephoto over email of the specific part and she said they don't use email. Ok. We did some research online and found the part ourselves and called to order it from them. They don't take orders or credit cards over the phone. You must show up in person to make the order and pay in person. We will order it from a pool shop online. This was not a helpful experience.

Went into laskey rd. store at beginning of season to buy a new pool pump. Stated I wanted a 2speed…read moreand the name Hayward actually was mentioned a couple of times. Seeing I have purchased several Hayward pumps here over the years, I wasn't concerned when the pump and my sanitizer was loaded into my truck. When I got home I noticed my new Hayward pump was a cheep Amazon knock off. Sill cost me about 300 bucks. Not one to complain,I figured I'd give it a try,bad decision. It is weak junk,Amazon knock off!! To make matters worse I was having a hard time maintaining my chlorine level. upon by investigating i found their sanitizer is also crap!! It's only 10% chlorine. Any other brand is 12.5%. That's not right. If I was a shop like that I would be embarrassed if Menards had chlorine 25% better and 7 dollars less a case. Buyer beware!! Scams like this I cant afford to buy local!

Over the last 5 years I've purchased a pool and hot tub from inside out, during this time I've…read morereturned to purchase my supplies as well. The staff are not only professional and knowledgeable but they go out of their way to remember who I am and what I've purchased. I had a small tear in my winter cover that was detected upon closing the pool and JJ at the store replaced it under warranty without hesitation. I highly recommend Inside Out for your pool and spa needs.

Terrible customer service and communication. I had a repair…read morescheduled for the afternoon and was told I would receive a call the morning of to narrow down the time. At 11:30 I called to check and was told that I would receive a call by noon with an update. I never received a call and only reached their voice mail for the remainder of the day. At 10:30 the following day I received a call from the office stating that she had an emergency and had to leave at noon the previous day but that the technician was supposed to have called me. She insured me that I would receive a call from her no later than 1:30 that afternoon with a time or she would give me the technicians number so I could stay in contact with him. She never called me back and I am still sitting here with a broken hot tube.

Amazing work, friendly and reliable. Very professional and flexible with my scheduling needs. I…read morehighly recommend their services.

These guys are great. They have helped us out with some random issues, give us suggestions for the…read morechemicals and offer discount cards for frequent purchases.

We love our new hot tub! We chose Hot Tub Outlet because it is a family company. You can see from…read morethe reviews that they will stand by their product and their service.

Zero stars. Absolute worst customer service! They messed several things up and refused to fix any…read moreof them. I would never recommend their construction or services to anyone! Stay away from this company.

We started our pool install July 18 and we're swimming two weeks later!…read moreHawaiian was great to work with from start to finish. The construction team was quality from pool layout down to closing our temporary fence up every night so our dog wouldn't get out. The maintenance team was great and explained things a first time pool owner could easily understand. Highly recommend Hawaiian Pools for a beautiful pool!

This is a PSA to stay FAR AWAY from CC Pools in Ottawa Lake, MI!!!…read more We have a pool that needed sanding because the kids were cutting their feet at the bottom. The salesperson who came out last year said when it was complete it would be 'smooth as butter' which is why we decided to go with them, even though they had a wait. Fast forward to this year, they came out to do it and we felt it was still very rough. Called the owner, who clearly does not care about customer satisfaction, who answered "yeah" and proceeded to tell me to call the service dept. Waited for them to come out, which meant having to open our pool about a month later than usual. They came out and said it was good to go so we filled it. The FIRST day my girls and friends were in the pool their toes were all scratched ans almost bleeding. Took pictures, called the service desk and they never got back to me. Called a month later, an entirely new staff. I re-explained the situation, the new office manager seemed very empathetic and understanding and said there's no reason that should have happened and that she'd get to the bottom of it. She did call back, but with a different tune saying that they provided the service, the person who came last year never should have told us our pool would be smooth (he doesnt work there anymore, shocker), that we owe them $1,400 and they would peruse legal action if it's not paid asap. We pay all of our bills in full and on time, but what was promised to us was NOT done. I can understand if we got a summer use of it it but not even ONE swim, with the same issue. Is about principle. This company does not care about their customers or making anything right.

Extremely poor customer service!!!! I called to have them…read morecome out to check out our pool liner that they installed 3 years ago because of water behind the liner. This is the second time they came out and did nothing. They said it was probably ground water and " I can live with it or buy a new liner". They never mentioned even attempting to remove the water or anything else. I called the office and asked to speak with the service manager and it has been a week and have not heard from yet. I went on you tube and researched a solution and had it fixed in an hour. CC Pools wanted me to purchase a new $5000 liner. I would have happily paid them to suck out the water but they didn't even offer just wanted a new liner sale. As far as I am concerned ever since Tom passed away service has gone down hill as with most kids they cannot handle the free business their parents gave them. The service people that showed up unannounced twice were extremely rude to my wife and talked down to her...zero empathy. Folks if you are looking for a new pool or any type of pool service don't call CC Pools.