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    Poolside Shop

    4.0 (9 reviews)
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    6 months ago

    Only go here. Gary is knowledgeable and always gives good advice. Very fair on pricing.

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    11 months ago

    Knows what they r doing. Family owned. Good people! Lots of stock and reasonable prices.

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    3 years ago

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    Gary H.

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    11 years ago

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    6 years ago

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    8 years ago

    Great guys, great place for all my pool needs! Gary and his staff go above and beyond!

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    7 years ago

    Great Experience buying a Robotic pool vacuum. They were very patient with my questions. The Dolphin T55i is an awesome product

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    7 years ago

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    6 years ago

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    Gary H.

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    C C Pool Service

    C C Pool Service

    (13 reviews)

    This is a PSA to stay FAR AWAY from CC Pools in Ottawa Lake, MI!!!…read more We have a pool that needed sanding because the kids were cutting their feet at the bottom. The salesperson who came out last year said when it was complete it would be 'smooth as butter' which is why we decided to go with them, even though they had a wait. Fast forward to this year, they came out to do it and we felt it was still very rough. Called the owner, who clearly does not care about customer satisfaction, who answered "yeah" and proceeded to tell me to call the service dept. Waited for them to come out, which meant having to open our pool about a month later than usual. They came out and said it was good to go so we filled it. The FIRST day my girls and friends were in the pool their toes were all scratched ans almost bleeding. Took pictures, called the service desk and they never got back to me. Called a month later, an entirely new staff. I re-explained the situation, the new office manager seemed very empathetic and understanding and said there's no reason that should have happened and that she'd get to the bottom of it. She did call back, but with a different tune saying that they provided the service, the person who came last year never should have told us our pool would be smooth (he doesnt work there anymore, shocker), that we owe them $1,400 and they would peruse legal action if it's not paid asap. We pay all of our bills in full and on time, but what was promised to us was NOT done. I can understand if we got a summer use of it it but not even ONE swim, with the same issue. Is about principle. This company does not care about their customers or making anything right.

    Extremely poor customer service!!!! I called to have them…read morecome out to check out our pool liner that they installed 3 years ago because of water behind the liner. This is the second time they came out and did nothing. They said it was probably ground water and " I can live with it or buy a new liner". They never mentioned even attempting to remove the water or anything else. I called the office and asked to speak with the service manager and it has been a week and have not heard from yet. I went on you tube and researched a solution and had it fixed in an hour. CC Pools wanted me to purchase a new $5000 liner. I would have happily paid them to suck out the water but they didn't even offer just wanted a new liner sale. As far as I am concerned ever since Tom passed away service has gone down hill as with most kids they cannot handle the free business their parents gave them. The service people that showed up unannounced twice were extremely rude to my wife and talked down to her...zero empathy. Folks if you are looking for a new pool or any type of pool service don't call CC Pools.

    Poolside Shop - hottubandpool - Updated May 2026

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