Big Shoutout To Andrew, Hannah and Madison at Poolside Designs in Jacksonville. Of the three top pool builders I reached out to, only Poolside Designs was responsive and took time to meet with me before I had even bought the house! Thanks guys for your professionalism and I look forward to you designing and installing our pool, patio, fire pit and enclosure very soon! Craig read more

Best advice I can give you is RUN! I would NEVER USE THIS COMPANY! Difficult to reach, never fixed the pool, riddled with problems....condescending and accusatory for pool problems. What an expensive venture! read more

They do elite quality work. My sales woman, Hannah was very attentive and was quick to respond to our questions. I'd highly recommend Poolside for a new pool, outdoor kitchens, or pool remodels. read more

Timely, quality work with great attention to detail. Professional, reliable, and easy to work with. Highly recommend.

I had a great experience with this team. 10/10 would recommend. Very quick to respond and answered our questions with ease.

This all started over two years ago when I purchased a home in Jacksonville. Before the home was listed for sale by the previous owners, they tried to have the pool lights fixed under warranty. However, because it was COVID times, Poolside Designs said there would be no way they could fix the pool before the home was sold, but since the lights were under warranty and the previous owners put in the request so early (almost a year), they would honor the warranty and fix the light, regardless of who owned the home. I have this in writing, in fact, the language Poolside Design used in their e-mail was included in the final terms of the contract. Everyone was onboard that Poolside Designs were fixing the lights. Well, once we took ownership of the home, I tried having Poolside Designs come out and fix the lights. At this point they totally refused. They said we were not the original owners and, basically, we could go fly a kite, they weren't coming out. This was a total breach of their original agreement. Due to this, I simply went online, left them a few poor reviews, and included screenshots of the e-mails highlighting where they said they would fix the lights regardless of who owned the home and then screenshots of e-mails highlighting where they said they would not fix the lights because ownership has changed. Shortly after leaving these reviews Poolside Designs reached out and asked how they could fix the situation and have me remove the negative reviews. I simply said if they would fix the lights, I would remove the reviews. As a result, they replaced the lights and I removed the negative posts. Unfortunately, these "new" lights stopped working in just a handful of months. Once again, I reach out to PD and asked if they can come out and look at the lights. Again, they are slow to respond but eventually send someone out. This person was skeptical of our wiring and had an electrician check the voltage and ensure the wiring (which they would have originally done) wasn't causing the issue. Well, they could find nothing wrong with the outlet, voltage, or wiring, so once again, these lights just failed. I now just want the lights fixed. I am done arguing with this company. I simply ask for an estimate. Well, that was nearly 4 months ago. Since that time Poolside Designs have refused to reply to my calls or my emails. ------------------------------------------------------------------------------- SB Thu, Sep 29, 2022, 8:19 AM to Derek Hey Derek, It has been less than a year since you replaced the pool lights and they are not working once again. All but one is off and the one that is on just flickers. Is 1 year the lifespan of these lights? If I remember correctly they only lasted about a year the first time. Regardless, I doubt this is a warranty fix this time, so if someone could come out and take a look at them I would appreciate it. Thank You, Stephen --- Derek Dixon derek@poolsidedesigns.com Fri, Sep 30, 2022, 4:21 AM to me I will get someone by to look at them. Usually, the life span of the lights is much longer. Mine are 5 years old and never had an issue. A power surge can cause issues. I will see what we can do. --- Wed, Nov 2, 2022, 10:27 AM to Derek Hey Derek, Wanted to check in on the pool lights. I know you had someone come out and determine the lights were indeed broken. One is working normally now. I would like to know what can be done to fix the lights or get a quote to have new ones installed. Thank You. SB --- Derek Dixon derek@poolsidedesigns.com Wed, Nov 2, 2022, 11:09 AM to me I will get a quote to you. Trying to get a deal throuh our rep. I will call him again now. --- SB Wed, Nov 2, 2022, 2:20 PM to Derek I appreciate that. Thank you so much! --- SB Sat, Nov 26, 2022, 6:00 PM to me, Derek Any movement on this? I am not sure if this helps you make a better deal, but we are interested in having our pump replaced/upgraded and possibly have the pool heated. --- SB Thu, Dec 1, 2022, 1:21 PM to Derek Any movement on trying to get a quote/deal through your rep? We would really like to get these lights working ASAP. Thank You --- Derek Dixon derek@poolsidedesigns.com Dec 1, 2022, 1:25 PM Sorry Stephen. I called him again Monday. I asked him to work out a cash deal on the lights. I will have a number for you in the morning. | SB Dec 13, 2022, 10:54 AM to Derek Hey Derek, Any updates on the lights/pricing? Thank You. -- SB Fri, Dec 30, 2022, 3:10 PM to Derek Hey Derek, You never replied to my 12/13 email. On 12/1 you said you would provide a quote that Monday. It is now 12/30 and still nothing. Keep in mind I first reached out to you on 9/30. Surely, doing business with you all cannot be this painful. What am I missing? ----------------------------------------- read more

Poolside Designs - They don't reply to email - Pool & Hot Tub Service Near Me - Jacksonville, Florida

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Poolside Designs is a very unscrupulous organization. Over a six month period, they engaged in very shady business practices. First, their representative insisted that we deal only with him. He refused to share the email addresses of any other company personnel. Red flag. They didn't even have an office. Another red flag. They may have one now. We went ahead anyway because we liked the price. They sent me a proposal based on the design I created and repeatedly urged me to sign off on the proposal. When I finally did sign the proposal, I suggested a potential bonus structure. Because pool contractors are notoriously unreliable, and I wanted the project to stay on track, I suggested that I might offer an incentive. I suggested a potential bonus structure: a 10% bonus if they finished in 8 weeks, and a 5% bonus if they finished in 10 weeks. Meanwhile, I waited for a final copy of the contract signed by Poolside Designs. After 30 days, they still had not sent me back a copy of the contract with Poolside Designs signature on it. I asked for a copy of the contract with their signature on it. They refused to sign it. A few days later, they sent me an addendum to the contract, which added the bonus structure I had suggested, containing terms and conditions that made it very easy for them to get the bonus. Then their representative advised me that the owner of the company refused to sign the original contract until I had signed the new bonus addendum. What amazing gall. My generous offer of a potential bonus had transformed into a demand from Poolside Designs. Unbelievable. Did they really think I was stupid enough to let them dictate the terms of the bonus addendum? This will be our fourth pool, so this is not my first rodeo. I advised their representative that since they had not signed the original contract within 30 days, that the old proposal/contract was null and void. I signed a new copy of the proposal/contract and added new terms and conditions which included giving them three (3) business days to send me a signed copy of the new contract, or the new contract would be null and void. In the email with the new contract, I advised them that we would talk about the bonus addendum after I got a signed copy of the contract. Poolside Designs never responded. Organizations like Poolside Designs give all pool contractors a bad name. If you are considering them, run away. Run far away. - Colonel (R) Dave L. read more