If I could give zero, I would. Sean T, who initially impressed me with his attention to detail and…read morecustomer service, ended up being just like the service part of the business. Unhelpful, untrustworthy, unreliable, and dishonest. After months of emailing, by me, about work that was promised to be done, he went back in a written agreement/email. Work is still not done and he even admitted to not reading the emails with questions I had sent him. Then he came up with excuse after excuse trying to blame me for not completing work his company had agreed in writing to complete! What a shame!!

Great company. Would HIGHLY recommend!! Several friend &…read moreneighbors also use them. Reliable, established company.

Ok I'm not the kind of person that would recommend a pool service or any other service, unless It…read moreTotally Wows me, for the first time in over 30 years of having my own pool I can Honestly say... That I am extremely happy with Isla & Sun Pool Service. My last guy every 3 months was telling me that I had to change my filter. And in 5 years since my pool renovation, I have gone through 2 Pool Pumps and a Salt Water pump. And my pool always had algae, and was serviced once a week, and I also have a M8 vacuum. I decided to have I & S come out to give me a quote and to tell me what I needed to make my pool sparkling. All it took was some adjustments and chemicals and I can't tell you how beautiful it looks, my M8 goes up my wall which it hasn't done in years and best of all NO Algae!!! I Love I&SPS. They are great and I highly recommend them. And the value is better than what I was paying for.

we use Isla & Sun for maintenance. They're service is excellent trustworthy and reliable. We are…read morevery glad we heard about them.

This company helped us reach our dreams of having a beautiful pool in our Coconut Grove home. Dago…read morereally stuck by us as our pool was delayed due to the covid mess. We are very fortunate to have this in our lives. Thanks to all the Custom pool employees for making this happen. Had to recently reach out for a warranty issue, and they came through again.

We got our beautiful pool- Great company- great results! We…read moredecided to build our pool after extensive research and quoting with multiple companies. It is probably one of our home projects that required a lot of involvement, patience and constant follow up. Custom Pools stood out as the one with fair pricing, clear process and honestly, great reviews like the one I am making. Those were the reasons we selected them. I give them 5 stars because they delivered a beautiful pool and took care of all issues that came up. So let me tell you about the process. Their sales guys- Hugo- was personable and accommodating, he was the one that basically dealt with us throughout, and probably got tired of us because we called him a lot, and I mean a lot! Once we signed the contract and paid the deposit, it took several weeks for permitting, some delays were due to the company not filing right away because their guy was out and the City took their sweet time. Once they got permits, they moved very expeditiously. Only delays worth mentioning were more towards the end with decking and final inspections but once these were overcome, the project was on its way to completion. We had a punch list of issues that came up during the project but they took care of those and by the end all was to satisfaction. We started in February signing the contract, the actual construction of the pool started in June and we finished in September. So I would say it was a fair timeframe. We never met the owner during construction, however, at the end, we wanted to have a pool party to celebrate our Daughter's 12th b'day and it had to be postponed one week due to weather and a few remaining items. I called the company and got Dago- the owner-, who took care of business and did his best to ensure the pool was ready, clean and fantastic to have the party on the rescheduled day. So in other words, they came through and we wrapped it up with a bow! I would certainly recommend them. I would just advise that you must be on top of the project and act as a project manager to ensure things get moving at a good pace. These guys are great, just keep in mind, they have other projects running simultaneously and work with teams of subs as any other pool builder. Everyone was nice and did a great job!

Just signed with A&A pools in July and we are looking forward to our new pool. So far the…read morecommunication has been great. Jorge was very up front and straight forward with pricing and how the process would work and seems like an honest person which is hard to find in this line of work. He earned my business for this reason. So far it's been a pleasure, we are now in the early part of September and our engineering drawings, permit, and HOA approval should be done in the up coming weeks. We hope to break ground by end of September.

absolutely awful. Jorge the owner and foreman is distrustful and lies. their quality of work is…read moreterrible, plumbing underground broke within 1 year and they refuse to fix under warranty. real scam artists, avoid at all costs. they are cheap, but you get what you pay for.

Pool refurbish. The pool was full of tennis shoes marks and after calling them to complain, they…read moredidn't even have the curtessy to come to look at it. They refer us to the plaster material manufacture. The manufacturer rep came inspected the pool, agreed those marks shouldn't be there. He recommended another company that had the service to remove those marks. Probably we would have to empty the pool. Asked him if he could contact the pool company to check if they would pay for the work. Of course, he didn't want to get his customer upset, so that never happened.

Excellent customer service. We are very satisfied with the remodel of our pool…read more Professionals in remodeling of pool. They completed the work timely, and they pick up afterwards. The crew cleans after the job is completed and the owner ensures that everything is done to the satisfaction of the home owner. We recommend this company highly if you are remodeling your existing pool.

These are the worst pool suppliers I have ever dealt with! The owner Manny will rip you off by…read moreselling you products that you don't need that will later cost you twice as much to fix!!

Great customer service. Very knowledgeable....Would highly recommend.....Full service pool store...read more

It is hard to fine a good company to do anything beyond your expectations in this town, but with…read moreDream Pools I was really impressed. Great quality and customer service. Thank you everyone at Dream Pools

It's incredible the unprofessionalism of this so called pool builders.At the end it was better this…read moreway cause if a company is unable to take measurements and relays 100% in a survey done 5 years ago then i definitely will not make any bussines with them.This guy doesn't know or not have tools to take elevations or yard size in order to built a design and budget.Please go to someone that treats you as a customer that will invest a large sum of money and not bossing you without even starting the project.What will follow for sure is break of contract/price increase and all the related nightmare.For your own sake stay away!! You had been warned!! Proceed at your own risk and note this is a fresh review and not from 2/3 years ago or more as you can see here as time was freeze till now!!! Hmmmm..

I highly recommend Robert and his team! From start to finish, the entire process was seamless,…read morefast, and professional. They made everything so easy and kept the process moving without any issues. Robert and his team were reliable, efficient, and a pleasure to work with. We are extremely happy with how our pool turned out and would absolutely recommend them to anyone looking to have their pool done!

Structural issues and zero accountability!…read more We hired Gray Dolphin in June 2021, and while the pool initially looked beautiful, the experience has turned into a nightmare. Within the first year, cracks appeared in the coping. We tried to be reasonable and even paid for materials for a repair, but the cracks have now spread across the entire deck. Multiple independent experts have confirmed the issue is the concrete slab--the very foundation Gray Dolphin installed. We have documented proof that the cracks are originating from the sub-surface they built. Despite our attempts to reach out professionally to Robert to find a solution, our concerns have been ignored. A pool deck should not be failing in under 5 years. If you want a builder who stands by their structural work, look elsewhere!