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    Pools By Angelo

    3.0 (2 reviews)
    Closed • 10:00 am - 3:00 pm

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    J&M Pools Installation & Repair

    J&M Pools Installation & Repair

    (19 reviews)

    Downriver

    I booked this company at the beginning of the year after discovering a tear in my pool liner. I…read morepaid a 10% deposit to reserve an April installation date. Unfortunately, communication was poor from the start. It often took days to receive a response, and my installation date was pushed back multiple times. When he finally arrived, it was late in the afternoon with no prior communication. At that point, he said additional work needed to be done to the pool that had never been discussed beforehand. My husband told him that if the job was more than he wanted to take on, we would hire another company. Instead, he said he could make it work. He removed the old liner and left it in the middle of my yard. He then installed the new liner without properly leveling the pool bottom or removing rocks and debris. Before leaving, he placed a vacuum in the pool and told me it needed to stay for a few hours. He said he would return the next day to remove the vacuum, cut in the liner, and finish the installation. I pointed out several large wrinkles in the liner, and he assured me they would be corrected when he came back. He never returned. I reached out multiple times with no response. I had already paid the 10% deposit plus $800 in cash. When I finally did hear from him, there was always another reason he couldn't come back: his truck had broken down, he didn't have help, or the weather wasn't cooperating. Eventually, my husband had to finish the installation himself so our kids could use the pool for the summer. The liner still has numerous wrinkles, and we found sharp spots on the pool bottom that we had to correct ourselves to avoid damaging the new liner. I contacted him one last time asking him to either return and fix the installation or provide a refund. I never received a response. Based on my experience, I cannot recommend this company. Poor communication, an incomplete installation, and a complete lack of follow-through left us finishing the job ourselves after paying for professional installation.

    Absolute nightmare to deal with…read more Save yourself the frustration and hire someone else. I spent weeks preparing my entire pool site myself. I had the area leveled, patio blocks installed, the base prepared, the ladder assembled, and everything ready for installation. Before all of that, John quoted me $1,450 to install my 21-foot Verona pool. Since he lives about an hour away, I tried to be respectful of his time. I repeatedly offered to FaceTime or talk on the phone so we could go over every detail before he made the drive. I even offered a 50% cash deposit and to pay the balance the same day the work was completed. Instead of communicating professionally, he became difficult to reach, ignored calls, and after everything was already prepared, suddenly wanted $2,000 instead of the price we had previously discussed. During our conversation, he hung up on me. What bothered me even more than the price increase was the complete lack of professionalism and respect. Good contractors communicate with their customers. They don't disappear, change pricing at the last minute, or hang up on people who are trying to hire them. I was ready to pay in cash, ready to start immediately, and treated him with respect from beginning to end. Unfortunately, I did not receive that same respect in return. Based on my experience, I would not recommend doing business with him.

    Pools By Angelo - poolservice - Updated October 2026

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