There's not many options in our area for pool service providers and we're so thankful that Paradise was able to add us to their already full list of clients. This year we bought a house with a pool and as first time pool owners things were a bit daunting. Throughout the year, Paradise has been a pleasure to work with. They opened our pool, provided weekly maintenance and any time we've had a question or an issue they've come out within 24 hours to fix the issue or the owner has called me to walk through the issue. We're thankful for their service and would recommend their services to anyone. read more

The owner is disrespectful and RUDE. After years of service, we asked for details of why our payments went from 900 to 1500 a year. They didn't want to send a breakdown of costs and started name calling like a child. Their cleanings are par but expect to get constant price increases. Not to mention, they sometimes ask for cash personal payment checks... makes me wonder what other shady work they do. read more

We have been Paradise customers for about 7 years and they have provided outstanding service to us. They do a great job opening and closing our in ground pool, and we've used them to replace our filter, motor, heater and coping and tile. They have a friendly crew and they always arrive on the day that was promised to us. We will always use Paradise. They're the best in Metro Detroit! read more

Surface of gunite pool was ok until I turned the weekly chemical care over 2 Paradise 3 yrs. ago. Since: it's turned into a crumbling eyesore & there R many places gunite's worn off completely & can see dark cement underneath. There R more places the gunite has worn away now than places it has not. THIS yr. alone PP guys doing checks kept saying I had 0 chlorine week after week, & looking at me shocked. THEY were the 1 s entrusted 2 make the chemicals right but could never fix it. I felt I couldn't trust them 2 fix chlorine so took sample 2 Leslie's. Hardness was SO low they recommended 28 lb. add.(For context, they only come n giant buckets of 25 lbs.)HARDNESS is EXTREMELY IMPORTANT 2 gunite pools. If water is 2 soft it leaches it from the gunite WHICH MAKES IT CRUMBLE. Doesn't change a lot so just needs 2 be adjusted about once a year, Cancelled service but still came out & I ran outside 2 stop them & asked if they ever tested for hardness-Not a passing convo.! Him:"Not really we only test for Chlorine & PH." Me:"the hardness was so low it was why the pool had crumbled so much more since they'd been doing chems & it was surprising they never tested it considering how important it is 2 gunite & especially since I'd talked 2 him about how it's crumbling numerous times & 3 yrs. ago I had the owner Roy out 2 give me a quote on tile & coping & resurfacing since that was starting 2 go, 2." I reassured him not his fault as I knew he didn't make the policy, I was just surprised & wanted 2 clarify the hardness wasn't addressed by PP. He said "yeah, sorry." Next time @ Leslie's another different employee confirmed the importance of hardness 2 gunite maintenance & when I asked said yes it would be a HUGE failure of a pool co.caring for a gunite pool's chemicals 2 not not treat for it. Reason I repeated the same convo. w/ 2nd Leslie's employee is this seemed so big an omission-No hardness treatment for 3 yrs. despite complaining 2 Roy & the PP guys about crumbling. I gave it a few weeks & still couldn't believe the glaring omission & the extreme damage it caused. No, it wasn't perfect 3 yrs. Ago but wasn't embarrassing & n no way resembles the crumbled end-of-life state it is n now! I called Roy B4 leaving this review & I deeply regret that decision. I had 2 remove the long list of red herring things Roy argued at me & then my husband, yelling over us, before we hung up on him after over 30 mins. Due 2 the character limit on Google Reviews I can't list them. N short it was verbal abuse & shocking. 6 days ago he said he'd call me tomorrow after he talked 2 his guys. His company owes me a resurfacing. He is so awful I genuinely felt a duty 2 warn others: IF U R A POOL OWNER, PLEASE BE WARNED: PP's NEGLIGENT CHEMICAL CARE OVER THE COURSE OF THE PAST 3 yrs. CAUSED AN EXTREMELY RAPID DETERIORATION OF MY POOL SURFACE. I would've been WAY better off taking a sample 2 Leslie's even just 1x a month 2 test to adjust chemicals & just keeping chlorinators filled n the meantime. Leslies' showed other big adjustments were needed 2, but none w/ the capacity 2 cause permanent damage as quickly as neglecting hardness. Other: -I took apart the filter 2 rinse off cartridges & saw a piece his guy left out when reassembling it last. It was placed neatly under the drain spigot & had been there since last year, there were pine needles n it. -They've at least 3Xs dumped chemicals on my grass obliterating it. 1x was an area about 3' x 1-2' & I finally dug out soil 8" deep & put new soil & grass seed there. I told them,they reduced my bill but it kept repeating. -In 2019 Roy said he'd redo my tile & coping & would have 2 resurface it 2. NOPE stood up. Then said I'd be the first 1 n 2020 NOPE Then he said I'd be 1st n 2021 NOPE. 2021 he gave me 2 names of people. I contacted them both. 1 never called me back & the other was rude, took measurements but never quoted. *** Update: Roy emailed me: "don't call or email, we should move in different directions because (he) doesn't like email & the call "didn't appear to solve any issues." Truly. read more

We have used paradise Pool for several years. They do a really nice job. They will also answer questions honestly and don't try to push you into anything. We use them for opening, closing, and also for repairs & replacements of equipment as needed. We call them and they come when they say they will, they are very neat when opening the pool, bagging up any debris and folding up our cover for storage. We have used them when our pool had stubborn algae and they came out several times to make sure the pool was in good shape. Their prices are fair and we have found them to be very easy to work with. We can ask their opinion and know they are not just trying to sell us something. We trust them completely. read more

My husband and I are new pool owners so we decided to get a bit of education on the matter. Paradise Pools and Spa offer a Pool School and I'm so happy we joined. Not only did we learn the basics and more of daily & weekly pool maintenance, but they provided a few minor adjustments to make our pool operate better. Robert, our educator, was a real delight as well as his assistant Mitch! Feeling confident about caring for our new pool! Thanks fellas! Will definitely return! read more

Very pleased with this company. We had been struggling with our green water and had spent a lot of money with our previous pool company trying to rectify the issue. Paradise was out the next day, treated our pool and did a thorough water test. They discovered the issue, phosphates, (which our previous company had not even checked) and did very well at following up daily with vacuuming and treatment. The service person who came out was very friendly and willing to answer our questions thoroughly and knowledgeably. There was a little miscommunication between the office and the service folks, but it was cleared up quickly. We will be looking at working with them for our opening/closing next summer. Thank you! read more