Worst customer service ever!! Promised a new liner in 6-8 weeks. Paid $3500.00 on May 31st…read more Couldn't get them to come out for 6 weeks. Never returned a phone call and told us they would come and never showed or called for another 2 weeks. Finally came out again after 8 weeks. So much for the summer. Finally we r told 3 weeks more and we thought hurray we might make Labor Day. We called on Thursday only to b told they were unsure of measurements and it still wasn't ordered. They stated never should've taken your pool on. Think they could've mentioned that in March of this year when this unpleasant journey began?? 1. Rude people 2. Unprofessional 3. Never returned calls. 4. Never show up when promised. 5. Told 6-8 weeks and we're at 5 mos and still no liner!! Told us we couldn't get a refund because they had been out 5x (lie) and spent 15 hours measuring (lie) but they still hadn't actually ordered the liner. After an entire summer was wasted we did get our money back and would never recommend these people to anyone! *Save yourself the headache and choose someone else!!!

Were very good at first but, after installing a pool pump they refused to stand behind their work…read morewhen I asked them to check to make sure it was working correctly. Called on and off for almost 3 months didn't call back. When they finally did they said there was nothing wrong even though pool was never clear after their installation. Said it was chemical problem even though I had the water tested and found all was correct.

Pool looks great. We discovered a leak on the liner next day after install. Kevin came out late…read moreSaturday afternoon. He said he would order another liner. We understand manufacturer defects. A week later we were scheduled for liner replacement on Monday. No show no call. Showed up Tuesday. New liner installed. Husband noticed the ball valves hadn't been installed. Texted Kevin I. Regards to our upgraded ladder still hasn't shown up & let him know about the ball valves. He said his guys did t have any in their truck during the install which was over 2 weeks ago. I guess they just weren't going to install them which are important for pool maintenance. The ladder situation- no upgraded ladder since I had texted Devin that we would order our own set of steps. Plus a pool bottom mat. I never received an acknowledgment on our request. So we assumed we would get the upgraded ladder still. I didn't order the set we wanted. My complaint or should say dissatisfaction with Syan pools would be lack of communication & not installing a completed piping system which was paid for. Hopefully Kevin shows up this week to install the ball valves as he stated. It Friday @ 5pm. So maybe tomorrow.

The good and the bad. We do love our pool. Would I do business with this owner again, no. He has…read morevery poor communication skills and comes across very rude. Even his own employees told me he is rude to them and customers. We decided on which pool we wanted and someone came to our home. We gave a $2,500 deposit and signed a invoice. I showed where we had received an email from owners wife that we would be given a $500 discount if paid in cash. The gentleman wrote this down on the invoice and told us what balance would be. A week and a half later I received a call from a shipping company saying they needed to schedule a time to deliver a pool. I reached out to the owner of Syan to make sure this was legit, as we were not told the pool would be shipped to us. The owner immediately became defensive and basically accused me of saying he was running some type of scam. I never accused the owner of running a scam. I just wanted to make sure this was a legit phone call I had received. The owner doesn't return text messages even though I was given his number by his wife and told to text him. The first day of pool install was canceled due to weather, understandable. The second day I was told they would arrive between between 7 and 8:30am. I sent a text around 10am and was told Noontime. 1 person finally showed up at around 3pm and started preparing the site of where pool was going. This was on a Friday afternoon. About a hour and a half later he advised he was leaving, but stated they could come back tomorrow if I really wanted them to and said his guys like having the weekend off. I agreed to them finishing Monday morning. The pool was finished Monday. They never put pool ladder together. Plumbing to the pool looks like it was done by a 1st grader. My wife paid the balance in cash to guy at my home. He said it was $500 short. He was shown invoice where $500 discount for cash. Later that night I was sent a text to please call the guy who had prepared site. I called him the next morning. He told me the owner was upset and that I was trying to rip him off for $500. I sent him a screen shot of the email from owners wife showing a $500 discount if paid in cash. He told me he would let the owner know. I also sent the screenshot to the owner. No response from the owner. We have had no further contact with anyone from the company in regards to any questions, warranty etc for the pool. Communication goes a long way Bobby. So yes, we are happy to have a pool, but would not recommend this company

Good experience. They are knowledgeable. Very thorough. Excellent communication. Fair pricing. Good…read moresocial media presence too. Found and fixed a small drain leak.

From the owner: Swimming pool leak detection and repair in the northwest Florida and southwest Alabama area. We…read moreservice all shapes and sizes of vinyl, gunite, and fiberglass swimming pools. We can locate leaks in pool shells, pump systems, and underground plumbing systems. Call or text us if you have a sick pool!

I am still waiting to get a reply from this company. As far as I can tell they no longer have a…read morebusiness address. They don't reply to emails, and are extremely hard to contact. What is up? I was hoping to have at least a conversation with someone. They just don't seem to contact anyone back.

The pool was built correctly but much like when buying a new car, without follow up service, you…read moreprobably would go with a different dealer. Call after call goes without a call back and then when you finally do get a call back, its just to say they need to check scheduling and no one ever really shows up. We had to look elsewhere for someone to take care of the pool.

Requested to have a patio created to reduce a large step off our Florida room, and demolish and…read morerebuild steps going into the left door (two steps that were over 8" and had a 10" tread). We requested other quotes and for the work and exceptional quality we received the value is top notch! Also, I want to thank not only the project manager Clayton, but also the crews that completed the work at our house (framing crew, and the pour / leveling crew)! These guys had a great attitude and were very professional.

The service was quick, effective and friendly. Fixed our pool plumbing and saved our Memoial Day!…read moreHighly recommend and will definitely use them again.

Please do yourself a favor and never use this company. They'll give you a beautiful time frame to…read morehook you, then take MONTHS longer than that. Not bc of weather delays, they just don't show up. They say they will, but they don't. And on the rare occasion they actually do show up when they say they will, they have zero respect for your home or animals. I've taken countless hours off work to let them in bc they will 'be here by 9' but 1PM rolls around and still no one, no call, nothing. They'll ask where we want equipment dumped, we tell them, and they put it somewhere completely different, ruining the yard. I have to count on BOTH hands the number of times theyve let my dogs out to run wild. As if that's not bad enough, they couldn't even be bothered to tell me that the dogs got out. Just got home to no dogs, multiple times. Or I'll put the dogs up bc they say they are on the way, but that leaves the dogs locked inside for countless hours and still no workers in sight. I'd assume keep my money and not even have a pool than to have to deal with this nightmare.

We had Emerald Coast Fiberglass Pools install our pool in 2025, they did a great job and we are…read morevery happy with the workmanship and installation. The best thing was that they stand by their work and service. What I mean is we had many leaves fall in our pool during the Fall/Winter season and despite our best efforts our pump and skimmer line got clogged. I messaged the front office and they got the team out to my house and unlogged our pump and skimmer and got it running again. Thumbs up to the Team at Emerald Coast Fiberglass Pools.

Pool was professionally installed and looks great! Lower price than others we had quoted. John…read moreBullard was very helpful and a treat to talk to.

Best experience yet with Aura Oasis Pool Builders! This is the fourth pool we've built, and working…read morewith Aura Oasis has been the best experience by far. From the initial design to the final walkthrough, their team was professional, responsive, and extremely detail-oriented. Communication was clear, the process was smooth, and the craftsmanship is outstanding. And when they say they build pools in 5-6 weeks, it's absolutely true. Our pool turned out even better than we imagined. If you're looking for quality, reliability, and a stress-free build, Aura Oasis Pool Builders is the way to go.

Excellent communication with fast response times. Will answer all questions and address concerns…read more Great working with Ryan and Jon, both very professional. Beautiful pool designs. Would definitely recommend Aqua Oasis Pool Construction.