Called Southern Tide Pools after working with another pool company that could not get the PH balanced. Spoke with Sandy that was very polite and professional and had a tech come out and check my water within a few hours. They were able to clear my pool up very quickly and was well work the services and cost. We are excited about enjoying our pool this summer! Highly recommend and will continue to utilize. read more

They have taken care of my pool and spa for over a year now. Customer service has been fantastic. Savannah has done a great job keeping the pool clean and clear. Honest and hard working, show up every week. Address issues and help solve them. read more

Outstanding professional, reliable, and thorough weekly pool maintenance and cleaning service. Our pool technician Savannah arrives with a warm friendly smile and keeps our pool crystal clear. Since we are not familiar with a salt water pool, Savannah has made her services personal; teaching us the "how to's" of our pool and system functions. Well done Savannah! Thank you! read more

Love this company! They are professional, kind, courteous, and proactive in taking care of the pool and spa. I appreciate them immensely.

Went to Toms Pool for a decade. When they were sold to Sothern Tide, I had great expectations. After several inaccurate pool tests, I started getting a second pool test elsewhere to verify their tests. I finally gave up on them and now spend all my pool money in Tiger Point. Sad, but the tests were wrong more than right, their recommended maintenance was bad advice (Example: Thier test was way out of whack with my pool salt reading and a separate test I had done. Them: "Yeah, just dump two bags of salt in the pool" - ME: Maybe I should add the one bag and recheck? - Them: "No. You don't want my advice?!"). I explained the situation that if they could not get the tests right I would have to move on. And so I did. I drive right past this place to Tiger Point. I am happy I moved on. read more

Justin was the technician that came out to troubleshoot the problem we were having with our pool pump. He figured it out quickly and got it fixed. He explained everything very well and was very nice. Thank you Justin read more

Had services here and then got at least 10 reminders for a Google review. We don't do reviews that track us so here goes-- pool school was a joke. Haphazard info not in order, just sort of pointing at items snd saying "Oh, do this" and " Oh, I forgot, be sure to do this" The point is to teach you about your pool and equipment. Spent 30 mins doing that, then used their own equipment to clean ours, instead of showing us how to use ours ( new stuff, too). 150 bucks for a 30 min tutorial, then 150 bucks to clean and dude admitted it was "not dirty". Put a literal sprinkling of liquid chemicals in, contract says "includes chemicals" (vs excludes) and after paying $300 for somebody here an hour ( invoice falsely said he was here much longer), we got billed less than $5 for extra chemicals and charged " to the card on file" without asking us-- and having kept our card on file without our permission! Had to get somebody else out here a week later who said they did not add the right amount of that chemical, pool was way, way off balance--and we saw results ourselves. Looking at reviews I just see a lot of consistency with negative reviews on inconsistent service and unhappy customers. Save yourself the money and hassle and use another service that is less expensive and charges for what gets done. read more