All I have to say is wow. Jared is truly the man. Upon moving into the area, Jared spent time with…read moreme talking me through my pool equipment, problems I am experiencing, & Dos & Donts, all while not trying to sell me his company or his service. Needless to say - I'll be using J&J. VERY knowledgeable, kind and professional, and selfless. I wouldn't use any other pool service company - thank you Jared!!

Jared did an excellent job taking care of our pool. It was sparkling clean every day! No worries,…read moreno hassles. We are moving, and never hesitated one second to recommend J&J to the new owners. In fact, I have referred several people! Reliable and excellent service!

Absolutely awesome Resurfacing job for our pool, WOW just look at the pics / videos below rating…read morewould be 10/10 if allowed very pleased from start to finish thank you so much!

FALSE PROMISES!!!... from the start at closing and initial payment and it only gets worse as…read morepayments are made!! Nick sells beyond what is allowed. If you like having communication with a contractor during a project forget it you will have to initiate/hound and may or may not get a response. If you ask... with what they think are too many questions... they will get annoyed and things get worse. Once you pay them the second big deposit work starts slowing down. We have had very nice days when they show up for an hour and leave and don't return for days or a week or more. If you opt for a concrete pool deck watch out for getting the Cool Crete they offer as the finish is very very rough on bare feet and inconsistent texture. Understand work defined in the contract and monitor what has been accomplished. We had $3,600 worth of work that required credit on the next payment we had to bring to their attention. With our project they didn't keep accurate records of color selections and asked us at least two times what we had chosen. If you don't want your yard to become an ashtray with cigarette butts all over tell them from the beginning. During the final hookups the autofill line was leaking because a 90 degree PVC connector was not connected properly or glued. Had to come back after 2 attempts of cleaning up plaster splatters and repaint most of the pool deck. I had to ask when salt generator was going to be connected and chemicals checked and adjusted. Also still waiting on final invoice of total cost which the Homeowner Insurance Company wants along with final inspection and survey. These are the guys... in order... I would allow to do work on my property anytime... Duo Tyler and Kevin, Sean, and Bobby.

I am still waiting to get a reply from this company. As far as I can tell they no longer have a…read morebusiness address. They don't reply to emails, and are extremely hard to contact. What is up? I was hoping to have at least a conversation with someone. They just don't seem to contact anyone back.

The pool was built correctly but much like when buying a new car, without follow up service, you…read moreprobably would go with a different dealer. Call after call goes without a call back and then when you finally do get a call back, its just to say they need to check scheduling and no one ever really shows up. We had to look elsewhere for someone to take care of the pool.

We are active duty military and trusted Aqua Pools to take care of our pool while stationed out of…read morestate. BIG MISTAKE. Service was cheap (by $20). Despite a revolving door or techs (one special tech was caught on security camera calling our equipment stupid and walking away) we had minor issues with their service. Minor until we started getting brown spots in the pool and my service tech told me I needed a bypass because the constant flow was causing copper spots. Tech said "definitely would be a good decision". Aqua Pools charged me $450 to install it. That didn't fix the issue. Still had spots and Aqua Pool said they can't do anything about it. Next, then the heater would not turn on/off with the control box. Aqua pool tech told me my heater was bad and he recommended it to be fixed for another $450 or so. The heater warranty crew (different company) then came out and said 1. The bypass being engaged will damage the heater and 2. The system had been put in a different mode - causing the on/off issue. Each warranty visit cost me $125. SIMILAR TO OTHER CUSTOMERS and REVIEWS ON HERE- CHECK THEM OUT. I called Aqua pool management (Vickie) and expressed my displeasure and lack of confidence in my service. I asked if they could credit me for the last $125 and try to stop this from continuing to repeat itself. She said she would get back to me. Then one week the tech is a no-show and said to contact management. When I called to see what was going on, she was short and rude, talked over me, and told me they were cancelling my service. She reminded me that I was displeased with what had happened and the solution was to part ways. She said she sent emails - three times - I guess not professional enough to call or take care of the customers or capable to work through conflict. They want to blame the customer. Same as other reviews. Should have seen the red flags. DO NOT RECOMMEND - cost me more money in the long run.

We had a problem with a leaky pool and Aqua Pool & Patio sent Billy over. Billy was prompt, polite…read moreand informative. He quickly assessed the issue and I highly recommend this pool service.

We got off to a difficult start because their software was not running and they were switching from…read moremanual to automated scheduling of service work. Kevin make an extra effort to help us with our pool leak and is an excellent person to work with. So many companys today tell you they will do this or that and NEVER bother to call you or even show up for a scheduled service! It's so frustrating as a consumer! Kevin kept us informed about when he would be out and gave me detailed info on the problem and solutions! I'm so delighted to work with someone whose dependable and honest!!! Thank you Kevin. Get with them for your pool needs!

Eddie has been taking care of our pool for a while now and he is excellent. His communication is…read moretop notch. He doesn't do maintenance on pools, but knows when something needs attention and will communicate it to you immediately. Highly recommend him for your pool cleaning needs.

From the owner: We take pride in being a reliable and trustworthy business. We have been serving Okaloosa County…read moreand the surrounding area going on five years. We provide great service at a reasonable price.

Overall, our experience was amazing! Jordan Englert, our project manager did an outstanding job!!!…read more There were a few moments, out of his control that were a bit frustrating, but overall a great experience!! To this point, we are happy with the communication, quality, value and craftsmanship. Highly recommend to anyone who is looking for a great pool!

If I could give zero stars I would. This company refuses to return my calls to resolve an expired…read morepermit they left open without telling us. We discovered it when we opened escrow to sell. I've called several times and so has the City of Destin. Now I will have to pay a surveyor over a thousand dollars for a report in order to close escrow on my property. If you expect any type of customer service after they take your money, take your business elsewhere.

Joshua is exceptional beyond words. I hired him to clean my son's pool and he has been wonderful to…read morework with. Pool has some issues and he worked through them as quickly as he could. He always communicated with me to keep me informed. Joshua fixed the issues and now the pool is on it's way to clean. Green to Clean. Very professional, very upfront about everything. He has the kind of customer service that is rare anymore. I highly recommend!!! I would give 10 stars if I could.

Irresponsible and Unreliable. I contacted Majestic through…read morethe website Thumbtack. I was given options for appointment times. I selected a day and time. That day came. No show. Waited...no show. Went online to Thumbtack and then emailed the company. I get a response "I'm not going to make it...the app wouldn't let me message you". Seriously? I could message him on it. Besides even if true, the very least he could do would be to apologize since HE agreed to the appointment time on Thumbtack. Utterly irresponsible!

We were looking for a pool company and my realtor recommended Wayne at Medallion pools. We met with…read moreWayne when we were visiting the home we were building and spoke over the phone many times. He was great to deal with and we ultimately went with another company just because they could not have us swimming until September ( It is May) but other than that we would have absolutely chosen Wayne. Great team at Medallion.

From the owner: "Medallion Pools of Florida LIC CPC1460949 is a Quality Custom Pool Construction Company and pool…read morecontractor, specializing in custom swimming pool designs and ranked consistently Best Pool Builder. Our team is a group of expert pool installers, with more than 50 years of combined industry experience. As a professional pool builder, we offer simple to resort style living designs, pool liners , pool construction and pool demolition for concrete pools, as well as fiberglass and above ground pools. Our services also include an option to fill in pool, tear pool out, pool remodel, pool repair as well. We have a group of fantastic pool builders on all our new swimming pools beyond your expectations. We are also a pool removal contractor with top quality experience."