They are very kind and caring. Fix the pool so the boys and I can enjoy for this hot summer thank…read moreyou May God Bless you

I recently employed the services of Emerald Pool & Spa and I am extremely impressed with the…read morequality of their work. Spencer was prompt, professional, and efficient, and always leaves my pool looking sparkling clean. Fair price.

I highly recommend EZ Cool's Decks & Pool for any outdoor projects you need to have done. Ezra,…read moreowner of EZ Cool's Decks & Pools, is truly down-to-earth, honest, professional, punctual, and skilled. He is easy to work with and easily adaptable to suggestions. I do plan on hiring him again for future projects, because I can honestly trust that he will do the job correctly, affordably, and punctually. Shortly after buying my house, my deck began collapsing and needed to be completely replaced. The previous contractors gave me astronomically high estimates that made me so discouraged that I was about to try to replace it by myself. Fortunately, I asked around and was referred to EZ Cool's Decks & Pools. Ezra with EZ Cool's came out, reviewed previous estimates, and was even willing to use the lumber I already had. Ezra identified where the costs were being drained in the previous estimates and was able to give me the first HONEST ESTIMATE that was LESS THAN HALF as much as previous estimates. He had the plans, numbers, and everything done much faster than I expected. He made this tricky process extremely easy and affordable for me. I am glad I went with EZ Cool's decks & pools because they are the most honest contractors out here. I look forward to working with him again!

SLOPPY POOR CRAFTMANSHIP. This Yahoo was paid in full for pool installation and a premium synthetic…read moredeck where his contract clearly stated fasteners would be used yet hundreds of screws were used. Then there were gaps, wavy boards and poor mitre cuts. We sued and the Judge ordered him to pay almost $5,000. We have a lien on the only property he owns and a Florida lien covering vehicles and equipment in his name.BR CAREFUL.

Pool looks great. We discovered a leak on the liner next day after install. Kevin came out late…read moreSaturday afternoon. He said he would order another liner. We understand manufacturer defects. A week later we were scheduled for liner replacement on Monday. No show no call. Showed up Tuesday. New liner installed. Husband noticed the ball valves hadn't been installed. Texted Kevin I. Regards to our upgraded ladder still hasn't shown up & let him know about the ball valves. He said his guys did t have any in their truck during the install which was over 2 weeks ago. I guess they just weren't going to install them which are important for pool maintenance. The ladder situation- no upgraded ladder since I had texted Devin that we would order our own set of steps. Plus a pool bottom mat. I never received an acknowledgment on our request. So we assumed we would get the upgraded ladder still. I didn't order the set we wanted. My complaint or should say dissatisfaction with Syan pools would be lack of communication & not installing a completed piping system which was paid for. Hopefully Kevin shows up this week to install the ball valves as he stated. It Friday @ 5pm. So maybe tomorrow.

The good and the bad. We do love our pool. Would I do business with this owner again, no. He has…read morevery poor communication skills and comes across very rude. Even his own employees told me he is rude to them and customers. We decided on which pool we wanted and someone came to our home. We gave a $2,500 deposit and signed a invoice. I showed where we had received an email from owners wife that we would be given a $500 discount if paid in cash. The gentleman wrote this down on the invoice and told us what balance would be. A week and a half later I received a call from a shipping company saying they needed to schedule a time to deliver a pool. I reached out to the owner of Syan to make sure this was legit, as we were not told the pool would be shipped to us. The owner immediately became defensive and basically accused me of saying he was running some type of scam. I never accused the owner of running a scam. I just wanted to make sure this was a legit phone call I had received. The owner doesn't return text messages even though I was given his number by his wife and told to text him. The first day of pool install was canceled due to weather, understandable. The second day I was told they would arrive between between 7 and 8:30am. I sent a text around 10am and was told Noontime. 1 person finally showed up at around 3pm and started preparing the site of where pool was going. This was on a Friday afternoon. About a hour and a half later he advised he was leaving, but stated they could come back tomorrow if I really wanted them to and said his guys like having the weekend off. I agreed to them finishing Monday morning. The pool was finished Monday. They never put pool ladder together. Plumbing to the pool looks like it was done by a 1st grader. My wife paid the balance in cash to guy at my home. He said it was $500 short. He was shown invoice where $500 discount for cash. Later that night I was sent a text to please call the guy who had prepared site. I called him the next morning. He told me the owner was upset and that I was trying to rip him off for $500. I sent him a screen shot of the email from owners wife showing a $500 discount if paid in cash. He told me he would let the owner know. I also sent the screenshot to the owner. No response from the owner. We have had no further contact with anyone from the company in regards to any questions, warranty etc for the pool. Communication goes a long way Bobby. So yes, we are happy to have a pool, but would not recommend this company

Responsive, reasonable prices and provides excellent service. Lori and her team are a top notch…read moregroup.

I have been watching this company build a pool in my neighbor's yard. The employees are…read moreprofessional and friendly. They answer questions and explain the process. During construction, they keep the job site neat and orderly and take steps to minimize the existing yard. I will provide further reviews as the process progresses. This company is legit and professional. If you are considering a pool, I recommend contacting Practical Pools & Ponds. Lori will answer your questions and provide guidance as well as a great quote/

Hi, your technician Dwayne Madden (Rating 5.0/5) from Calm Waters Pool Services is on the way…read more He was Amazing, took care of everything and walked me through steps make sure things run smooth. Thanks again Dwayne!

From the owner: Calm Waters Pool Services® is a fully licensed and insured professional pool service business…read morecovering South Alabama, Northern Florida, Gulf Cities, and more. You own a swimming pool, spa, or hot tub to relax and have fun, but regular maintenance can be time-consuming. Our mission is to take the hassle out of pool ownership by providing you with a team of expert technicians to deliver the right services, allowing you time to entertain family and friends.

We had our pool put in by these people 2.5 years ago, had an issue with the salt cell, they took…read morecare of it

Cant handle the work! They put on a good show on the internet and their sales team but when it…read morecones down to the work they suck.

I was sad to find out that Knowles Pool and Spa closed but even upon sharing this news, Jason…read moreKnowles took time to help direct me to a resource that could help solve my pool problem. Best wishes in your future endeavors!

I don't think he knew what he was doing, our pool never looked clean from the first time, then just…read moreup and quit on the day he was suppose to be there and gave some lie about not doing his business anymore, but clearly it is. But it is ok I was looking for another pool company anyways so he saved me the trouble of firing him! :)

He is trying to charge me $40 that we never discussed or agreed to. I find this unethical. If you…read moreare going to charge for an estimate it needs to be disclosed before the estimate not afterwards. I asked for an asphalt estimate and he told me that I needed concrete instead and then it would be $4500. My concrete is in good shape and is only a few years old so that's not what I needed or wanted. I had someone else do the asphalt work I needed. They said my concrete was in good shape and there was no need to replace it.

Pictures speak for themselves. The electrician and the company I had to hire can attest to horrific…read morejob. Also, how we could have had an electrical fire that your work would have caused. The sheet rock also had to be replaced.