Overall, our experience was amazing! Jordan Englert, our project manager did an outstanding job!!!…read more There were a few moments, out of his control that were a bit frustrating, but overall a great experience!! To this point, we are happy with the communication, quality, value and craftsmanship. Highly recommend to anyone who is looking for a great pool!

I'm not going to lie, the pool is great. It's what it took to get there is the issue. If you want…read moreto spend a bunch of money and get less than DMV level service use Blue Haven, and specifically ask to have Jeff Nodine as your project manager. Jeff Nodine was rude, arrogant, and condescending. Jeff Nodine was so difficult to communicate with I had to call his boss. His boss was here for three minutes and solved the issue. I know this post won't make a difference to Blue Haven, but I was able to talk three of my neighbors out of using them, simply based on the service I recieved from Jeff Nodine. Pool companies are a dime a dozen. Use one that respects your time and money. Blue Haven and Jeff Nodine do not. @Blue Haven, before you start covering for Jeff Nodine, my entire interaction was video and audio recorded. Save your breath. You got my money. 101425--Tim Daw the GM contacted me today. Tim was the one that resolved my problem with Jeff Nodine. My pool was put in six months ago. That's also when the issue was. I moved in from it. This post stemmed from a conversation that I had with a neighbor that also had Jeff Nodine. I was going to delete this post but if Jeff's behavior was corrected six months ago, he wouldn't have treated someone else this way. I want to reiterate, my pool is awesome! If it weren't for Jeff Nodine this would have been a five star review. If you consider Blue Haven, just request that Jeff Nodine is not your PM.

Designer (Amy Wright.) 5 stars Sample selection coordinator…read more5 stars Construction superintendent 2 stars Construction scheduling 2 stars Pool School & Service tech (Brian Heathcoe). 5 stars Dig day to completion 10 weeks I'll start my review out by saying that I am happy with my pool and I did recommend Blue Haven on the Gulf to someone recently, and I will continue to recommend them, but with stipulations. To make a long story short the process from dig day forward was very frustrating. I am a home builder, so I am familiar with construction processes, contractors, and scheduling. In the very beginning, I requested to be given a seasoned superintendent for my project. What I got was a messenger. 99% of my questions could not be answered, and unfortunately a few build details were overlooked or installed improperly and had to be corrected. This was not because I did't express my concern but more because it just went in one ear and out the other. I ended up working with John the manager after a certain point in time. Fortunately, he saw to it to make things right. My 1st pool school was rushed and lacked the "Congratulations on your new pool, I'm here to teach you how to maintain it" attitude. This was my first pool, I was a deer in headlights. Eventually, they sent a second pool school technician to me by the name of Brian Heathcoe. What a wonderful human being Brian is!. He showed me every process on maintaining the pool and was patient enough to answer my 100 questions. I've had my pool for 10 months now and there has been a time or two when I was unsure of something and reached out to Brian on his cell phone. He answered immediately and took care of me. He has since been promoted, and I can understand why. Blue Haven needs to hire more people like Brian! My bottom line suggestion is if you go with Blue Haven on the Gulf make sure you communicate and hold them accountable to what they say they're going to do. One last thing, if you want an amazing and patient designer then ask for Amy Wright!

I have never written a negative review about a company before, but I feel it's important to share…read moreour experience so others know what to expect. We are currently in the process of having a pool built by Blue Haven Pools on the Gulf Coast. In the beginning, everything was excellent. Our designer, Laura, was wonderful. She took the time to listen to exactly what we wanted, thoughtfully designed our pool, and made sure every detail matched our vision. She was knowledgeable, patient, and a pleasure to work with. I would absolutely give her 10/10. The financing process was also smooth. Communication was prompt, and any questions we had were answered quickly. We were given a dig date of April 21 and an estimated completion time of 6-8 weeks, with an anticipated swim date around June 10. We understood those dates were estimates, but once the pool was dug on April 21, the experience changed dramatically. Communication became extremely difficult. Weeks would go by without anyone coming to work on the project, and we received little to no communication. I texted our project manager several times without a response. I called repeatedly, left multiple voicemails with Blue Haven, and sent several emails, all with no reply. After nearly a week and a half of trying to reach someone, I finally contacted the financing department simply asking if our project manager was okay and if someone could please return my calls. Eventually, I was contacted by the project manager's supervisor, who told me he would be taking over our project temporarily and assured me everything would get back on track. At that point, nearly four weeks had passed since anyone had worked on our pool. He met with us, reviewed the project, and I approved and signed a change order for an additional $7,400 worth of pavers. I was told they had been ordered and that work would begin within a few days. Meanwhile, the original pavers had already been sitting in our front yard for over five weeks, damaging our lawn. The following Monday, sand for the pavers was delivered despite a tropical storm being forecast for the next day. I even reached out expressing concern that the sand would be washed away, but I never received a response. By the end of that week, no crews arrived, no new pavers had been delivered, and there was no communication. The following week I was told that rain had delayed the schedule and that we were "third in line." This was confusing because only a week earlier we had supposedly been days away from starting paver installation. Since the additional pavers still hadn't been delivered and I hadn't even received an invoice, it became difficult to believe they had actually been ordered when I was originally told they had been. Eventually, the pavers did arrive after my husband contacted management again, but two more weeks passed with beautiful weather and still no work began. Again, our project manager stopped responding to texts and calls. When my husband reached out to management once more, we learned that our project manager had actually submitted his resignation. Had we not continued calling, we likely would have never known. We were promised another update the following day regarding next steps. As of today, our pavers have been sitting in our front yard for nearly two months. There is construction debris throughout our backyard, a large pile of dirt that now has grass growing through it, and because the dirt blocks access, I can't get my lawn mower into the backyard. I've had to use a weed eater just to keep the grass down and reduce the chance of snakes. Our fence has remained down throughout the project, making it difficult to let our dogs outside and leaving the construction visible from the road. I'm also concerned about potential HOA violations because of the condition of our property. I understand that construction projects experience delays, weather happens, and schedules change. What has been most disappointing isn't the delays themselves--it's the lack of communication, the repeated unreturned calls and messages, and being given timelines that ultimately weren't accurate. A simple phone call or text updating us would have gone a long way. Our experience has been stressful and disappointing. While the design and sales process were outstanding, the project management and communication after construction began have not met the level of service we expected. Based on our experience, I cannot recommend Blue Haven Pools. If you choose to work with them, I would encourage you to prepare for potential communication challenges and a project timeline that may extend well beyond the original estimate.

Great service provided by Parker Pools! Highly recommend. I was selling my house and my buyers…read morewanted the liner replaced. Parker Pools said they would gladly place the charges onto my HUD statement so that I had no out of pocket expenses to the $3,600 project. Unfortunately I lost my buyers, but Parker Pools was so helpful in letting me do a payment process. The liner looks great and the crew was in and out quickly still providing quality work. Everybody was professional and considerate. Thank you Parker Pools for helping me out!

We got a quote from 3 different companies and we chose Parker Pools because they were very…read moreresponsive and easy to work with. Being that this was our first pool ever we didn't have a clue what to expect but Chad worked with us every step of the way. Chad and his crew did such a great job on our pool we couldn't be more happy with the end results. We will definitely recommend anyone to use them!

Locally owned and great people. They have a very nice display of the various windows and types of…read moreenclosures for your patio at their offices on 59 north of Foley. My suggestion is if you're thinking of enclosing your patio well like me adding a patio these are the local guys that can do your first class job at a reasonable price.

If you are considering a screened area for your home, give these folks a call! They are very…read moreprofessional and the cost was less than I expected for my project! Very kind staff, estimator, and installer. They did a screened in porch for my home. When the installer was finished with the job you could not even tell any work had taken place. He cleaned up the area completely! I highly recommend Southern Patio & Screen!

I have spent thousands more trying to address the poor grading that was done in my yard. The…read moreflooding around the property because the decking is way too sloped and pool too high. When the engineer came and said he told them the pool way too high which caused the yard to drain all rain towards the house. The small little grates put in seem to provide little help as there is no exit for the flow of water in there. I'm trying once again to address the water issue, but I'm beyond frustrated. Pavers are sinking as well. I sure wish someone would come check things out. I'm tempted to have the whole pool removed and going back to grass. Pictures might be hard to tell, but standing there you definitely can. Every worker I get here say the pool should have been lower and graded correctly.

Absolutely no warranty work or accountability. One year after installing expensive gunite pool, my…read moreshellstone decking is collapsing. Have pictures.

Pool looks great. We discovered a leak on the liner next day after install. Kevin came out late…read moreSaturday afternoon. He said he would order another liner. We understand manufacturer defects. A week later we were scheduled for liner replacement on Monday. No show no call. Showed up Tuesday. New liner installed. Husband noticed the ball valves hadn't been installed. Texted Kevin I. Regards to our upgraded ladder still hasn't shown up & let him know about the ball valves. He said his guys did t have any in their truck during the install which was over 2 weeks ago. I guess they just weren't going to install them which are important for pool maintenance. The ladder situation- no upgraded ladder since I had texted Devin that we would order our own set of steps. Plus a pool bottom mat. I never received an acknowledgment on our request. So we assumed we would get the upgraded ladder still. I didn't order the set we wanted. My complaint or should say dissatisfaction with Syan pools would be lack of communication & not installing a completed piping system which was paid for. Hopefully Kevin shows up this week to install the ball valves as he stated. It Friday @ 5pm. So maybe tomorrow.

Wow. Do not buy from this company. I had to report them to the Better Business Bureau. Got a…read morehole in my liner from FIRE ANTS, and just wanted to know if it was under warranty. They would not respond and LIED in their response to my complaint. Stay away!